Great hotel... the rooms are luxe, service is great, beautiful decor, etc…read more. This is a typical Hilton with great service, nice rooms, decent rates with a high end style, with a terrific restaurant and cocktail lounge.. Service has always been great both in the hotel and in the restaurant and in the rooftop lounge.. My husband and myself love coming here for a craft cocktail on the weekends and grabbing dinner occasionally..

January in Michigan. Heat in specific rooms having problems. No maintenance on site. Front desk…read moretook me to two other rooms but both also without fully functional heat. Solution was to provide a space heater the NEXT day. Temperature approximately 60 F in room. Weather in single digits. Next day the space heater does arrive. Space heater then trips breaker and then lights in room go out. Multiple calls to front desk. After answer, the solution was to wait for maintenance to arrive for the day in approximately 60-90 minutes to flip the breaker. Proceeded to check out. I understand issues can occur. Especially in Michigan winter. The low review is rooted in the lack of responsiveness to correct the issues and no compensation provided in return. The heating issue was stated as known by the front desk. Had multiple rooms and heating issue was consistent across rooms.

I stayed at this fairly new hotel. The stay was very accommodating and pleasant…read more The pool and area was clean and relaxing. I enjoyed the heated whirlpool. However, there were signs posted that anyone under 18 yrs of age was to be accompanied by an adult. There were 4 male children ungoverned and pretty much not watched as the adults were on the outside patio while the young kids were jumping and playing very ruff in the pool prohibiting at times the 3 year that was with me a pleasant experience. This hotel has many amenities, quiet, and nice overall. Its not far from stores and chain restaurants in the area. Overall a very nice experience and stay.

If I can give a zero, I would...dirty, old torn furnitures, dirty bath towel hanging in the…read morebathroom, elevators don't work but one and it's in the end of the entire building with a back door that does not lock...very disappointing!!! I have never had this experience from a Marriott chain hotel until this one. Very disappointing.

Many Home2 properties are starting to really show their age and this is certainly one of those. If…read moreyou can stay elsewhere (suite style), do it. The couch is ripped (clearly by a dog/cat) substantially on two sides; looks like it should be sitting on the side of the road as a trash pick up. Fridge is not functioning well so water melting from freezer into fridge constantly. Kitchen supplies depleted and really worn. Cleanliness is not the best thing here - (hairs both in the clean towels and in the bathrooms). Front desk staff doesn't seem professionally trained; they were polite but disinterested in any feedback. I travel for a living (as do most of my large company) and will not be recommending this one. Come on, Hilton, you're letting me down!

As a fire victim being placed at the Hilton I can not even begin to describe the disappointment…read more Your house burned down and you are told by your insurance company they are putting you in a "nice hotel" until they find you a rental property. You show up first night go to your room and there's a hotel party on the floor. People screaming, playing loud music, all while you and your kids just had their home burn down in front of their eyes. As the days turn into months, they have teams, weddings, a golf challenge and none of these people know that they just rented a hotel room that is in a hotel that is full of fire victims. Mean while the victims have to deal with parties, being harassed, encircled by potty parents who are "worried about their kids safety", because your in pajama pants outside one night. while in the mean time you are stuck here at liberty to the hotel. Watched a breakfast woman breath all over food, take a dirty towel wipe it all over her plastic gloves, then proceeded to touch the food. Tell the hotel management and they don't do anything because she is the niece of some other hotel manger. The next morning they purposely make your life harder by not having the one breakfast food you can eat due to a medical condition. They laugh at you while you walk to the counter looking for the one bit of food that you can stomach. They choose to make my life harder as a fire victim while they laughed about. Thinking it was funny to make someone's life harder. The place has bugs, they don't clean your room, even told here's the vacuum do it yourself. If your booking a party here know the hotel is full of fire victims that have to go to work the next day, that didn't ask to be there. Of course no one told you but now you know. I will never go back. From the breakfast lady taking a dirty towel in her hands and touching food and tongs, then trying to make you use the tongs she just breathed all over, or the uppity parents allowed to encircle you right after your house burned down or the bites I have all over my body from the disgusting room. I would steer clear from the place unless you have no other choice. The public has a choice, the fire victims don't.

I stayed here for 2 nights a couple of weekends ago. My whole family and I were headed to the area…read morefor the weekend and, after searching for a reasonably priced place that included breakfast and a pool, we ultimately decided on Best Western Plus Flint Airport Inn. We arrived around 5:30 PM and check-in was a breeze. Our room felt a little small with the two queen-sized beds in it, but ultimately that's the sacrifice you make for having two beds. The room had both a fridge and a microwave and felt clean. My main complaint about the room was the bed I happened to be sleeping on, which was definitely slanted on one side. Outside of the room, we used the pool both nights. The pool area itself is massive, with a sloped wood ceiling and a pool, sauna, and hot tub. The pool isn't heated, which meant that it was a little cooler than I would have liked, but my twins absolutely loved it while my wife appreciated the hot tub. Breakfast in the morning was good, with the usual staples such as bagels, waffles, cereal, eggs, and a breakfast protein. While some of the choices were lacking, such as only having Cheerios for cereal, I did appreciate that they had real eggs and not powdered ones. Their coffee also comes from a machine where you can choose black coffee or something a little more fancy like a cappuccino, latte, or mocha. The bottom line for me is that I would stay here again in the future. The price was right, and my family especially enjoyed both the breakfast and the pool.

Disgustingly dirty!! Hair on the bathroom floor, crumbs on carpet, toe nails from someone's…read moretrimmings.

B Ad stinky carpetsask for refunds and they said booked on line wouldn't refund doesn't take pets…read more Close to the road.

Great place! Clean rooms! Friendly staff! Took my grown children and grandson. We all had a good…read moretime and slept well

I've had the opportunity to stay here several times over the past few years. Each time it has been…read morea pleasant experience with a few hiccups here and there. I typically book online, and I am able to check-in on the app. Interestingly, my digital key never seems to work here (never available on the app) so I always have to stop at the front-desk. The various persons working the front desk have been polite and helpful. After a quick ID verification, I have my physical keys and I am on my way. At a previous stay, there were some issues with things in the room such as the rubber seal around the refrigerator door being nearly completely torn off rendering the refrigerator practically useless. The front desk person offered to refrigerate things for me for the night as they were not able to send a replacement, and I didn't want to re-pack and move rooms. During my most recent stay, I think that I heard a dog barking in a room down the hall in the late evening, but I didn't bother to get up to confirm it. The hotel includes a laundry room - a washer and a dryer - on the 4th floor. Breakfast is included and generally offers a decent spread including hot and cold foods (see photos). There is an on-site bar/restaurant with a limited snack section, however, I've never ordered anything from there. For me the location, just-off of US-23 is perfect. There is usually plenty of parking in the lot and the building is accessible from the back with your room key. Conveniently nearby (walking distance) is the Meijer grocery, gas station, several different coffee shops (Biggby and Tim Horton's), Dollar Tree, etc. All of these offer great places to pick up snacks, drinks, etc. if you don't want to pay hotel prices. The rooms don't have a microwave but the one in the breakfast area is available to use 24-7. I find the rooms to be spacious and the beds to be comfortable. Overall, it serves my purposes and meets my requirements, so I'll likely continue staying here from time to time.

Last week, I inadvertently booked this hotel instead of one closer to my event in Grand Rapids,…read moreMichigan. I was halfway into my seven hour solo drive when I realized my mistake, so I pulled over and began making calls, simply hoping to transfer my reservation to another Hyatt location. I spoke with five different people, including Diana, the manager, both by phone and in person. At one point, Diana told me, "Maybe this is happening for a reason" and "I could've sold your room to someone else," when I was actually crying. While I appreciated her attempt to offer perspective, what I really needed was help finding a reasonable solution. I also contacted Hyatt Corporate by email several times, but ultimately no one was willing to work with me. The focus remained on policy rather than customer service. I was uncomfortable with the idea of driving another two hours alone at night on unfamiliar roads, especially with extensive construction along the route. In the end, I made the difficult drive and stayed at the hotel for approximately five hours, at a cost of $296. What makes this especially disappointing is that I had just become a Hyatt member. After this experience, I have decided to cancel my membership. I have honestly never encountered customer service where there wasn't at least an effort to find a reasonable solution for a customer who had made an honest mistake. This experience was both surprising and deeply disappointing. There are plenty of other hotel chains to choose from, and, surprisingly, I have even found Hotwire to be more accommodating when it comes to changing a reservation after an honest mistake. I hope Hyatt will reconsider how situations like this are handled. Policies are important, but so is empathy, flexibility, and making customers feel that their business matters.

Was welcomed and greeted nicely as well as helped by Julia. She was patient and helpful. The room…read moreappeared decent and clean until noticing yellow stains on the pillow cases, and a Red stain on the wall. This was reported and the clerk on duty as well as the assistant manager of housekeeping resolved the situation by offering another room and reward credits followed with sincere apologies which sufficed. Breakfast was good and the vegan/vegetarian options were nice to have. The veggie omelets and Turkey sausage were delicious. Before breakfast was over, the sweet lady Debi who cooks the food, offered the guests to extras which was pretty great. For this being one's first time in Flint as well as staying at the Holiday Inn Express, this was an experience that will be remembered. The staff were attentive and respectful.

Got here at 2:30pm but rooms weren't ready till 3pm, so what now? Went on a run along the river in…read morethe heat of the day. Felt hot with no wind, but otherwise nice scenery. Got back an hour later and the rooms were finished. Nice people at thr check in counter too! My room key didn't work, but housekeeping happened to see me and let me in. I can see why the reviews are so so. You expect a little more when price is fairly high. I can't complain tho. I'm in town for the Crim 10 miler and you can walk to the start from here.

Should be less than 1 a minus 10. Fire alarm disabled, peeling ceilings, bed bugs, urine and blood…read morestained sheets and mattress, nails sticking out on warped bathroom door, stained couch and chairs. Hallway smells of marijuana, people dealing drugs in the parking lot with children present. Many health violations. Should be condemned!!

I came stayed two nights thought it was going to be dirty and filthy but it turned out to be clean…read morewould recommend this hotel for stay good surroundings good people workers janitors came to clean as asked front desk has great customer service staff

I stayed in the king suite which was a very clean, spacious and comfortable room. I loved that they…read morehad refillable shampoo/conditioner/bodywash instead of the little single use bottles. The shower was the highlight of the room. spacious, large head with high pressure and a modern design with glass and white tile. I payed the $5 for the upgraded internet and it was well worth it for the lightning-fast speeds. I tried out the pool and waded waist deep, but it was small, cold and nothing special. I really wished they had a hot tub. It was nice to have the little shop downstairs to get water during the evening. They also have a nice selection of snacks and microwavable if you don't want to go anywhere. The only problem was the people above us. Kids running back and forth and slamming into the walls throughout the day and night, making it hard to get a good nights sleep. I really wish they would put large families of kids on the lower floors and put singles and adult couples higher up, so they don't have to be tortured by noise. for $185 a night it was pretty nice.

The service from staff here is excellent. Hotel is brand new…read moreand it shows. Rooms are very clean and the TV is HUGE! Very comfortable beds and large bathroom. HVAC unit is quiet and does the job. The only drawback here is the breakfast: food is pretty bad and coffee is just plain awful. Overall a great place to stay and if back in the area, would definitely come back here!

This location is under construction. There were men working early in the morning and the noise was…read morenot relaxing. Also, when we arrived, we were given an occupied room that was filthy. We were given another room bur no one ever came for house keeping. We called 2 days in a row, and the front desk said they would come the next day. We were leaving that day. There is no free breakfast like other Courtyard Marriott locations.

Hotel is horrible, cable and hot tub does not work, and front desk does not want to help resolve…read moreproblems. Specifically zeric. I would not come here again!!!!!!!