Communication with WholePM staff and ownership was a struggle as unreturned calls or emails were common, and getting any information took multiple tries. WholePM sold us on having a network of vendors, but unfortunately, in our experience they always hired the first person they could find on Yelp or Thumbtack. On multiple occasions this not only led to subpar work, it also left our tenants with unfinished work for extended periods of time because WholePM does not follow up with hired vendors, much less visit the property, to see if the work was completed and satisfactory. Often the invoices buried in the Portal were vague, inaccurate, or incomplete, populated with line items like "Task: $600", wrong dates, or missing vendor information. We never received detailed inspections produced by WholePM. In our experience, WholePM did not conduct an inspection after tenant move out, as they widely advertise as one of their services. Upon realizing the property was not returned to move-in condition and the tenants move out report did not match conditions at the house, we requested clarification on WholePM's move out inspection policies, to which Tyler stated "most homeowner are not this involved." After numerous, repeated issues with the management of our property, we realized that WholePM might be fine for some, but not for us. UPDATE: I've recently experienced another WholePM classic since the last post. Attempting to remove or bury posts (note that at the bottom you can find 41 other hidden reviews for WholePM), is unfortunately the same old lack of accountability that we now know Tyler by. This new interaction, however, extends the lack of accountability exhibited by WholePM, starting from the inaccurate claims they make about move-out & move-in policies and bi-annual property inspections (note that while you pay WholePM, they ask tenants to complete their own move-out and move-in inspections) to not wanting to talk with homeowners about issues. If you care about quality maintenance, honest communication, proper inspections, and trusting who enters your property, I would not recommend Whole PM. A final update; our tenants have expressed their pleasure in working with us instead of WholePM as well! read more

I beat Whole Property Management (WPM) in Small Claims Court without being able to personally notify them and here is why/how: They were my PM company and when I was diagnosed with GBM Cancer, I decided I would sell my house after my lease was up. I asked WPM to notify the tenant so they would have time to find a property prior to the end of the lease. WPM let the tenant out of the property early and without my permission and dropped me as a client so I dealt with a very disturbed house on my own after the tenant left. This broke the lease dates and the management agreement I had with WPM. WPM would not discuss any of this with me so Small Claims Court was my only option. To notify WPM of the court issues, I tried the following without any response from WPM: - EMAILS (from myself, one from a lawyer, two from a mediator, one from the court, etc) - Certified mail (one from myself and one from a document server) - Sheriff attempted to notify them different ways 6 times (at their office, voice mails, etc) - Document server attempted to serve, wrote proper documentation - My buddy attempted to talk to a property manager, which WPM doesn't do anymore I documented all of my attempts and created three copies to bring to court in an organized way. WPM claimed they were not notified but I could prove that everything went to the addresses listed at the Colorado Secretary of State page where WPM legally must respond to. I videoed myself mailing them any court papers with the Colorado SOS addresses next to the envelope and emailed them the court papers and exhibits with the court attached. It is possible to win, stay organized and give the judge a binder of information proving that you tried your best to contact WPM. read more

I called to hire them to manage a duplex that I have been managing myself for many years. Unfortunately a horrible tenant just left one side a total disaster, which obviously I know will take hiring someone to do some work. After signing the contract and then having a junk hauler come out, Tyler emailed to say it needs too much work and they are "offloading it". I'm sure this happens because it's their prerogative to decide what they will take on, but it was so unprofessional that Tyler just sent an email with no call and included his assistant on the same email telling her to take the listing out of the system. Maybe assess whether you can take the listing before having me sign the contract wasting several weeks thinking I'm all setup! Of course I'm disappointed at just the situation but I wanted to write the review to express that Whole Property Management did not handle this situation in a professional way at all. They clearly only want to do the "easy" work rather than take the time to handle a difficult situation well. Your properties may end up in a difficult situation that they handle badly too. read more

I will honestly say that up to this point, one year into our WholePM relationship, we have not been worried or concerned one bit. We have never had a rental property before and you and your team have made it absolutely stress free. To be honest, we thought we were going to be a little stressed living so far away but you've taken care of everything. We were a little worried about the tenants renewing the lease but even that went over smoothly. I don't know what else to say other than keep it going. We've even thought about renting out our Texas home but would only do it if you guys could handle it for us. Thanks again! read more

We recently started working as a Vendor with Whole Property Management and I can say we are pleasantly delighted with their very high professional standards. We have not had not one single inconvenient nor a difficulty with them.This speaks very highly of them and make them a perfect partner. In Anequim we are very glad to have them as a commercial ally and we'd like to keep on working with them for many more years. It can only get better. If you are seeking for a property management company that is empathic and understands you this is your best choice. A special thanks to Tyler Howell for his trust. read more

Highly recommend Tyler and Highland Rental. I contacted Tyler after receiving two different recommendations/referrals. One from a friend whom lives out of state and Tyler manages her property. He is professional, extremely quick to respond, trust-worthy, and offers an exceptional level of service. He takes the stress out of managing your property and you can trust your property is in great hands from marketing the property, vetting potential tenants, and managing the day to day. I've heard negative reviews from other "big box" companies and am so happy to have worked with Highland Rental. read more

We began using Whole PM for our Denver rental home about 6 months ago and have been very happy with their performance. Whole PM's team have quickly reacted to any maintenance issues and the vendors they use have been cost effective. Any requests we've made have also been handled promptly by their team members. Their service levels are superior to any other property management companies we've previously used. If you're looking to rent a property for your first time or to make a change with any of your current properties, we recommend you use Whole PM! read more

Whole Property Management has a great team of staff who offer us a worry-free property management experience. They take care of everything and reach out to us when our input is needed. Their rates are reasonable and we have peace of mind knowing that they are taking care of everything from maintenance/repairs to biannual inspections to ensure our property is well take care of. We've really enjoyed working with them and would highly recommend them to others. They're awesome! read more

Tyler at Whole Property Management has made owning our first multi-unit rental a breeze. He found high quality tenants (higher than I actually expected!) in a very reasonable time. We've had two maintenance items that popped up and both were handled quickly for a fair rate from his vendors. His fees are fair and very transparent. The online tool allows for easy access for financial reports. I highly recommend this company for your property management needs. read more

I contacted Highland Rental about managing a rental property in the Highlands and they were extremely knowledge and friendly. Their rates are competitive but the thing I noticed most was their professionalism and responsiveness. The owner is very good at communicating every aspect of what property management involves, and what the benefits and risks are. When our property comes vacant early next year, we'll definitely be working with this company. read more

I've been using whole PM for over a year now and can not say enough great things! the whole crew is amazing at staying on top of my townhome and letting me know all the ins and outs on what is going on creating an awesome partnership. They truly go above and beyond to make sure any questions or concerns are taken care of and making my rental such an easy process! They will always be the team i recommend and use from here on out! read more

We recently moved to Denver from out of state and Highland Rental could not have been more helpful with the process. My point of contact has been Tyler and he has been really great to work with. He provided Skype viewings of the property before we were able to make it out to see it in person. Although we have not had any maintenance issues so far any questions that we have posed have been answered very promptly. read more

Highland Rental is absolutely fantastic! Tyler has demonstrated professionalism, with a personal attentiveness to our needs as renters. Highland Rental clearly seeks to do what is right by both the owner of the home and the prospective renters. They have provided exceptional customer service every time we interact with them. They also have convenient bill pay services online. Highly recommended!! read more

Tyler has been easy to work with. Everything on his website/portal is simple and easy to use. No tricks, hidden fees, everything is clear and concise. He stays in contact if there are any issues needed to be addressed. It is nice to have someone that also communicates in a timely matter. He cares about other people's property while making it easier on the tenants renting them out. read more

We would ONLY use Highland Rental to manage our property. Tyler is highly professional and a pleasure to work with. We have absolutely no concerns/worries over our property, or tenants, since Tyler is our Property Manager. We have used other Property Management companies in the past - horrible experiences..... We would HIGHLY recommend Tyler to everyone!! No issues at all!! read more

We live out of state and don't worry about our property because of Tyler's hard work and care for tenants and home owners. Whole Property Management does a fantastic job of communicating when issues arise and finding the best options available as well as best bids for fair prices when we need something fixed. You won't regret going with Whole Property Management! read more

I started using Whole Property management last year, and wish I had found them earlier! They are incredibly professional and easy to work with. I had been thinking of selling my rental houses as the hassle of being a landlord had become overwhelming. With WPM, all the hassle is gone. And I am earning more than I was when I was renting the place myself! read more

I couldn't recommend Highland Rentals enough. Tyler has been incredibly helpful throughout the entire process of finding, securing and moving into our new apartment. He is amazing at communication, always responding promptly to my texts and emails. He has made the entire process of moving (which we can all agree is frustrating at best) seamless. read more

I would highly recommend Highland Rentals. I've recently started a lease in a brand new beautiful townhome in Arvada. Since the very beginning, Tyler has been great to work with, from the first showing to move in day. The townhome is beautiful, the payment portal is great for online payments and Tyler is very quick to respond to requests. read more