Huge shoutout to Anthony, Ben, Terri and the rest of the service crew! They jumped into action and replaced my tire at a moment's notice so I wouldn't miss a mandatory ride. Absolutely stellar teamwork. Thanks for the amazing 5‑star experience -- you all rock! read more

Extremely insulting offer. First off would like to start with the two guys who are helping me during the evaluation were extremely professional and super nice. After the evaluation was done I was offered $4500 for a cash value..... on a bike that's currently selling for $14,000 - $15,000 in the market with 52,000 miles.. mind you mine only has 38,000 mile. Posted this on Google but I guess it doesn't share with Yelp. read more

I just left Jet City Harley-Davidson, and frankly, I am quite concerned by the lack of professionalism I encountered. The entire experience felt remarkably disorganized--almost surreal. Upon entering, I was swarmed by four different individuals simultaneously, which felt less like premium service and more like a lack of floor coordination. The representative assigned to me lacked even a basic grasp of the product line, noting he had recently transitioned from a car dealership. When I inquired about the 2026 Road Glide Limited, he quoted a starting price in the mid-$50,000 range. This is logically inconsistent with Harley-Davidson's own digital build tool, where I have already configured a fully-optioned model for $44,000. The pricing process was equally opaque. After waiting ten minutes for what I assumed were custom quotes for both the floor model and my specific build, a different manager appeared and presented a pre-filled finance sheet. It is mathematically presumptuous to present a 30% down payment structure and an $885 monthly obligation before even discussing the asset's total cost or available Tier-1 financing incentives. When I pressed for the cost of the upgrades, the staff appeared entirely lost, suggesting they would "eventually" need to consult the parts department. Most unsettling, however, was the conclusion. When I politely explained that my wife--my partner in this purchase--needed to see the bike before we moved forward, I was met with a high-pressure "close" tactic. When I asked to keep the quote for my records, I was told, "This doesn't go with you," before the representative simply walked away. For a brand that positions itself as a premium lifestyle investment, the operational failure at this location is a significant disappointment. It was an illogical, poorly managed encounter that does not align with the standard of service I expect. read more

Shawn in Dispatch in Service got me set up replacing a damaged heated grip so I didn't miss my road trip Clayton in Parts had the correct heated grip with the on off button to install and Corey the technician was kick ass in doing it quickly and professionally the whole team at Grit City Harley in Fife Washington it's great James the manager wasn't here, but he is very helpful in the past getting me in with no notice previously they have saved the day before this is not the first time SHAWN deserves recognition the most today read more

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Terri and Slo did amazing job taking care of a few travelers. Their communication and attention to detail was amazing. They went well above our expectations. Thank you for everything! read more

Worst experience ever dealing with service department. There quotes don't match the work. The people behind the desk seem disconnected to the conversation. I felt like they really didn't give a fuck. Another Harley 20min aways quotes same work $250 cheap an 2hrs less. Make it make sence. Ask about a price on a bike an was told, "Lets pull your credit an see what we can do" GTFOOH, now im understanding why these companies are felling with in themselves. I know its no great loss to them but I will never be back, be careful when you go here. If you know your shit it seems to piss them off. There service advisors are more interested in there phones then there customers Peace read more

Another great event this weekend! Tons of bikes, friendly community members, and great food. Tracey and Nancy really know how to put on a fun event. So busy but still make time to make everyone feel welcome. Me and my 6yr old son had a blast. read more

Grit City Harley Davidson - Motorcycle Repair Near Me - Tacoma, Washington

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I have two motorcycles from Harley Davidson, I love the brand. however this particular location was not a pleasant shopping experience. I am a person of color and I felt a little uncomfortable when I was shopping for a new bike. I was rushed, ignored and directed towards the cheapest used motorcycle section. I was interested in a brand new 2026 bike. I felt disregarded. Overall the store is nice but unfortunately the GM Bryan made my experience unpleasant . I feel like the staff needs to be more diverse. Fortunately I was able to conduct great business at the Northwest HD location. Sincerely, A valued customer for over 15 years read more

Eric in sales & Noelle Asst Sales mgr started my journey buying my 2026 RG3 with a smile a zero pressure. Along the way merchandise was purchased and the manager there was very helpful. Tyson & Mike in service were also helpful. Mike & Eric moved some of my equipment from my trade-in to my new trike without complaint, really appreciate that service! Jon Hickman and Clayton in parts made ordering my warmer handgrips, and other additional parts a breeze. Bradley in financing is very knowledgeable and made the final step easy and was very efficient explaining VIP service and all the nitty gritty of purchasing my trike. Highly recommend Grit City Harley-Davidson if you're looking for a new H-D, and the 2026 RG3 is a badass smooth ride! read more

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The staff here were outstanding! I didn't catch the saleswoman's name, but I do remember her nails matched the color of her bike, super nice detail. There was also a gentleman with a handlebar mustache who helped me find an great Harley coat. Everyone I met was friendly, knowledgeable, and never pushy. The dealership itself is impressive, outside, the Harley-Davidson sign spins and immediately catches your attention, and inside, the place is spotless with plenty of new inventory. To top it off, they serve the best popcorn I've ever had at a dealership. Jet City really sets the standard for what a great Harley dealership should be! read more

Grit City Harley Davidson - Motorcycle Repair Near Me - Tacoma, Washington

Traveling through on the motorcycle. I needed a new rear tire. They were very accommodating and got me right in. They were even running a special on installation that reduced my bill. They are also veteran and first responder friendly offering a discount to the people that keep our country safe. read more

Thank you Amy and Tim with the awesome deal. I am looking forward to seeing many scenic views my new ride! The treatment by the entire team was very pleasant and am looking to continue with working the Jet City for future bike needs. read more

Grit City Harley Davidson - Resent purchase from Jet City Harley with the awesome help from Amy, and Tim! - Motorcycle Repair Near Me - Tacoma, Washington

This dealership has no integrity or honesty!!! After ample communication and a 5hr ride to pick up, not shop for, a bike said to be in stock, the bike was sold 4 DAYS prior!! Then high pressure sales tactics like the deception didnt take place!! No bike was purchased from this complete lack of ethics dealership!! Trash!!! read more

Your parts dept doesn't talk to your service dept. I asked twice when I ordered a part to be installed that they would have the part in the service dept. three weeks later the part was not saved for me to be installed. I paid for it too. So Tyson drove down past Portland to have it for me three days later but at least he did it Tyson is an asset to an incompetent business. Won't be coming back. read more

This idiot at grit city refused to send me information about a BMW bike he has. They are in WA I am in NJ. He wants me to show up at the store saying it is policy. Yes I am going to fly across the US based on an online photo. Can you believe this idiot? read more

Jet City Harley is a wonderful store for Harley enthusiasts. My parents visited me and wished to buy a few Harley localized themed merchandise so we stopped here early. The motorcycles shined under the lights and I was struck with the thought as I looked at all these motorcycles how much time must be taken to ensure they remain dust free. I know - it is a silly thought - but also a sign of how much the workers put into this store. With a store as big as this one with warehouse high ceilings it is incredible to think about the maintenance that goes into keeping up the gleaming look this store has. We were wandering around for a good ten minutes before anyone approached us, but I believe that was intentional. We were greeted upon entering, they watched us for a bit to see what we were looking at, and then approached to help. They have a great selection and my parents left with a couple shirts and a couple glasses. It was a great time. read more

Grit City Harley Davidson - Interior - Motorcycle Repair Near Me - Tacoma, Washington

Came here just off the highway to try and fix the rear suspension, Terri got us in to see Corey and he fixed us right up real fast and we were back on the road. Highly recommend coming here for anything your Harley might need! read more

I loved Jet City so much I went back a second time and one more time Amy, Tim and Bradley went above and beyond to ensure I had a flawless, easy experience and got the bike I wanted the way I wanted. If you are in the market for an incredible motorcycle and want an incredible purchasing adventure, Jet City is the o ly choice! read more

Couple of weeks ago, I was up at Jet City very specifically for a used bike that Tim had found for me. When I got there, Ian and Amy stepped into the mix to help make it all happen. There was no lean...no pressure...nothing but helpful solicitation and a seemingly genuine desire to make sure that I had any and all questions/concerns settled before I took the plunge. I asked for extra rides...Amy stepped up. I wanted to apply for a card at the last minute...Ian was there to shepherd the process. I wish they were my local shop (I'm in Portland), but I know that I'll stop in the next time I find myself up that way. Really well done, everyone! read more

What an overwhelming feeling for just purchasing a bike. Staff went out of their way to provide you a purchasing experience you would never forget. In particular, Amy, Brian and Bradley ensured I was selecting a bike (trike) that fit my wife's and my desire and riding experience. Kudos to all the staff. read more

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Amy Tyler is the best sales rep that the company has. She is very knowledgeable and friendly.

I bought my first Harley here at jet city and it was definitely an experience I can never forget!! They made this transaction as easy as possible made it feel as if I was talking to friends and not just salespeople. Team member Miguel was as transparent as can be when it came to the sale and expressed with all good will. read more

Grit City Harley Davidson - Seacoma Beach with my brand new 2025 Street bob - Motorcycle Repair Near Me - Tacoma, Washington

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I went back to service for a question i had about my passenger pegs I just bought. A mechanic by the name of "Corey" took the time to walk me through the install, when he didn't have to. Great customer service and extremely knowledgeable. Thank you Jet City! read more

Just got my bike back from its 20k service. What a wonderful team they have there! Terri, as always keeping me in the loop on what's going on. Stevie seems to be learning well from the best. And Corey, my man!! Bike is running so smoothly!! Appreciate all you do, your making the whole experience so much better!! read more

Anthony sold me a 2025 road glide a few weeks ago and he did an amazing job. He showed me different bikes and let me test drive. He was very knowledgeable and professional. Would buy again from him. read more

I was trying to purchase a bike from this dealer. I was told for an entire week I would be called, and never was. The cash was in hand. This was one of the worst customer service experiences I have ever had, and I expected better from a Harley dealership. I'm very disappointed with their service. read more

I will say right away wow, what a great Harley dealership, everyone was so helping. The one person who took care of myself and wife was Amy. Amy was special in helping every way she could to help us.Thank you Amy,I you for giving me a great experience from jet city Harley,thank you so much forthat Amy.From me you receive 10 stars again thank you for the wonderful experience Amy.... read more

Great people and a great place. They could use a bigger clothing and decor area but they make up for it in customer service.

I'LL GO ELSWERE After telling them I was not interested in buying the used Heritage I had my eye on, at their price, Over a three week period, they called me several times, to say that they would honor my price. and agreed to sell the bike at the original price we agreed upon originally, I went in the next day with title, fobs and cash in hand, they prepared an offer sheet that priced the bike 800 dollars more than what we agreed on and added a 1200 dollar extra charges item, the desk manager replied that this was a standard fee, mechanical inspection and road test, cleaning and preparing, etc., all bikes sold have this. We went around in circles for a while and I can see he was mad that I was not giving in to his pressure. I did not understand why they agree on a price on the phone, and change the other numbers after getting me to come down in person again. I did not buy this bike in the end as this manager just made me too mad, Out of principal, I would not do business with pressure sales skills like what I had to endure from him over a 3 week period of time. . If they had included what they said where extra charges that had to be payed for, instead of stringing me along trying to confuse me with extra numbers and charges, I probably would have bought that bike, Instead I told him to go f--ck himself with his extra charges. Sure I was mad as hell, He was pissed too, he mad a scene as I left, and yelled for me not to come back, and threatened me all the way out the door. All this does not give me a ticket to come in and push their sales staff around, It does give me a reason to be so mad that I will take my business elsewhere. I bought my new Road King there four years earlier, Since then, I let them upsell me on service to my bike, I bought all extras from this location, after they invited me to come down that many times and changing the price, trade in, or extras, I would not recommend this dealership to anyone that is looking to buy a bike I have no complaints about the quality of the repairs I have had, or their parts dept that I bought from, repairs took a little longer than I would have liked, But I could see they were busy. I will do what that manager said and not come back again, I am telling Jet Harley to stop sending your promotional sales and junk mail to me. david visser 6/28/2025 Write a Review read more

I worked with Noelle and Brennan, they listened, they put up with my back and forth and gripes about both my old bike and the prospective new bike. I took a test ride and ultimately decided not to purchase. But they answered the phone and gave me their time and patience when other dealers would not even pick up the phone. I kept Noelle's card and intend to return when the timing is better for me and I should not have reservations next time. read more

Cory (mechanic) in service went above and beyond today... I had an issue with a squeak and he noticed the engine mount wasn't super tight. He grabbed a wrench and it tightened it. Additionally he gave me advice on how to remove a couple of stripped bolts on the derby cover. Great service. Friendly dude. Thank you Cory! read more

Jet City talked me into riding an hour and a half to sell a bike they said there was precedence for me getting my asking price. after review their ROUGH came in at 9k, then they tried to tell me they were going to put a 2019 Road King Special with 11,500 on the odometer on the floor with a 13k price tag. I told you not to make me come down for a 10k offer and you offered me 7, Jet City. F%#* you. read more

Awesome people who go out of their way to help you, which is perfect for me as a new rider.

Amy Tyler is an asset to JetCity Harley! A great lead fit specialist! she knows her Bikes and has a love for Harley come down to see her and let her help you find a dream bike read more

Grit City Harley Davidson - Motorcycle Repair Near Me - Tacoma, Washington

"The service parts team at Jet City Harley Davidson provided me with prompt, knowledgeable, and friendly assistance, ensuring I got the right parts quickly and easily!" Ask for CHILI WILL take care of you... read more

This review is an update to my review after purchasing a Road King here in 2014. That transaction was handled by Tony Beyer, a long time Harley GM who I have had an excellent history with. The dealership was "ok" but not amazing by any means. Tony had just come on board there and clearly he had his work cut of for him in terms of whipping staff into shape. Apparently, at this he was unsuccessful as he left to work elsewhere shortly afterward. If the sum of your experience at this dealership is buying overpriced apparel and you were delighted with the clerk who took your money, I'm happy for you. Ditto for those reviewers who bought some accessory or liked the coffee they had in the lounge. But I think most reading these reviews want to know how this dealership is in terms of the motorcycle purchase transaction or how good their service department is. Them prepping a motorcycle that you purchased elsewhere or fixing your flat tire without incident means zip to me. As far as service goes, my one and only experience here was very poor. My Road King was still new and had a starter problem. Intermittent, of course. Something the MoCo is famous for. Their Tech couldn't find anything wrong so they sent me on my way. After numerous times stopping somewhere only to find that the motor wouldn't start I contacted a different dealership. Their guy found the problem pretty quickly (a poorly crimped connection) and problem solved. Come 2023 and I am considering trading in my Road King for a 2023 breakout. Contacted Jet through their web site, explained what I was looking for and asked to work with their GM or at least their sales manager in the hopes of a quick, painless transaction. Instead I hear back from their "Internet Sales" drone with lot of hooey about all these promotions and how they can save me lots of money but the promotion ends today so I need to come right in. Now I've already checked and they do not have a Breakout at the dealership so they in no way are set up to wrap up a sale in the next couple of hours. And "great deals" that conveniently expire at 5PM are the red flag of all red flags that the person you are talking with is a scam artist. So I ask the price and get a lot of vague flim flam dancing around again telling me how much I will save if I come in right now. Pretty obvious that I am talking with someone who is ethically challenged, right? So I ask for actual numbers and I'm told that the price will be in the high 20 thousands plus my trade that KBB says is worth $12k for a motorcycle that has an MSRP of $21,000. I inquire why she thinks offering to sell me a motorcycle at MSRP plus many [MANY!] thousands of dollars would be a great deal and I'm told that her price quote is "just a range" and that their prices are variable. Apparently based on just how stupid a particular customer is. I again ask to have a conversation with their GM or sales manager for an actual price that the dealership will stand behind. Still waiting. So, savvy motorcycle tire kicker.... does this sound like a dealership that you'd want to hand your wallet over to? Anyone with any experience at all buying vehicles knows that you can go pretty much anywhere and get something for full MSRP. Paying MSRP plus an additional dealer profit markup is for boneheads. A good deal is an out the door price in the neighborhood of 10-12% below MSRP. A great deal is in the range of less than actual dealer cost which you can sometimes get if there are factory incentives that only the dealership knows about, especially if it's near the end of the month and the dealership didn't make their quota. The moral of this story? Believe very little of what anyone is sales tells you. If it's not in writing, it doesn't exist. There's certainly no shortage of people with more money than brains. But in my world, having ethics, honor and honesty are requirements for me to want to do business. I treat people fairly and expect the same in return. I'm guessing that these guys are more in the W.C. Fields camp. Caveat emptor. read more

Best deals ever on new or used harley's go talk to Noel she's amazing and we'll find you the best deal on in the shop the management and sales are top. Notch, just do itYou won't be disappointed . Welcome to the family Danny Lopez read more

Grit City Harley Davidson - Motorcycle Repair Near Me - Tacoma, Washington

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Our new rider embassador Ian was absolutely amazing. He went above and beyond. Sure he facilitated the deal, but he also spent actual time going over the specifics of the machine. Answering not only my questions, but also my wife's. He also offered some tips and tricks that he has learned. He really made the experience pleasant. Brandon was also a consummate professional. He, like Ian also took time to answer questions and explain things. He got the numbers we were looking for and everything fell right into place. It was almost as if fate had intervened. The entire team from start to finish made the trip enjoyable they were amazing. read more

If I could give this location a zero - I would. Their service department is the WORST! they have no idea what they are doing. We've had a constant issue with one of our bikes going into "limp" mode (no throttle power) randomly and for no apparent reason. This has been going on since we purchased it brand new in 2022. We've had the bike in the shop multiple time for this and they could not seem to find out why this was happening and what the ECM codes meant. All they did was clear the codes and say they couldn't recreate the problem. They've told us that they have been on the phone with corporate tech support (because this is warranty issue). They have not replaced any parts - except the ones they broke when they dropped the bike when they were picking it up from us. We now have it at Sound Harley Davidson - and the day after leaving it with Sound Harley, they called to say they found a wire that was broken that threw the same codes and put the bike into "limp" mode... new parts are on the way... Good job Sound Harley - too bad Jet City Harley couldn't do their job! We no longer trust Jet City Harley and will forfeit the remainder on the service contract and the Tires for Life program .... we'd rather be safe and take our bike somewhere else! read more

was looking to sell my ultra limited spoke to Nicole told her I had a rumble on offer that I felt it was a total joke. Nicole said bring it up here we really value bikes above bluebook. I told her I knew my bikes value and didn't want to waste her time or mine if she wasn't going to be better than Rumble on. Nicole had me schedule an appointment told me she would be there to take care of me. when I arrived I asked for Nicole instead I got a gray haired old lady who looked too over weight to even throw her leg over a seat let alone ride a bike. I figured she was a sells person so I gave her my info and my bike info she looked over my bike and gave the appearance she had no clue what she was doing. she then took my info to someone else who came back 2k lower than rumble on saying they could off what they would get at auction. some BS used car tactics. I felt my PTSD kicking in and knew to leave before things got bad. when I got home I tried to call Nicole after I calmed down and couldnt get ahold of her I asked for the business manager and was transferred to someone else's phone who's voicemail was too full to leave a message. I have bought a lot of bikes in my life and riding has been my lifelong thing unfortunately my riding days are over. IF I WAS EVER TO REFER OR BUY A BIKE I WOULD NEVER EVER RECOMMEND THIS PLACE!! Biggest liars incompetent and slimy used car tactics stay away! unless you want to get taken or are desperate read more