Man, what's up WG?!? Usually this is our go to pizza place, but the last couple times have been disappointing. Last time we went and service and quality was off, we assumed it was just that one time.
We arrived tonight around 6:20 and placed our orders at the counter. Husband asked for super light cheese on his pizza, "like barely any cheese," two side salads, a bbq chicken pizza w/extra cilantro, and asked we for a beer, a paloma and wine. No beers on tap, the only beers they had were four choices in a bottle (which is fine, but it's pretty limited), no grapefruit for a Paloma, and one type of wine. I just got water. The water tasted like a mix of plastic and chemicals. The two side salads arrived as one giant salad (no biggie, but again, it's not what was ordered), very light cheese pizza arrived smothered in cheese, even if you like cheese, this was a gross amount. The server stared at us like she was totally confused, checking the receipt that stated "light cheese" and asked if we wanted another... ummm, yeah, that's why we said "super light cheese, like barely any cheese," or why would we say it? I didn't mention the salads, I just divvied it up. Bbq chicken pizza "with extra cilantro arrived," again, so much cheese it was kind of gross, and alas, no cilantro. Our pizza was also super soggy underneath...
The servers were nice, but zero enthusiasm towards patrons or zero urgency to amend messed up orders. They seemed confused and lacked attention to detail, like basic things like utensils or giving ppl salads before pizza. They actually tried to give the pizza my husband sent back to the table next to us which they too sent back because it wasn't their pizza. They asked where were their salads after their pizza had been delivered. Mind you there's a total of four tables now, and two servers and what I could see a couple cooks in the back kitchen. The place was not busy. And that to me falls on the shoulders of management. Train your staff, set expectations, set standards, refill food items out of stock, replace or fix things, I mean, this isn't a large restaurant with a lot of moving parts.
I don't know honestly if I'd return. The lack of attention and the blasé attitudes was disappointing, food quality the last couple times hasn't been what it used to be, and just the repetitive "we are out of that," "the beer taps aren't connected," or blank stares when the wrong food is delivered, again, that's the owner or management's job. A couple people lately told us they stopped going to due to the poor service and quality is good one time, poor the other. You can see, I'm a pretty generous Yelper, but tonight was super annoying. $68 for mediocre service and food. Not cool. We've had two birthday parties and a high school graduation celebration on the patio in the past, and quite a few dinners with family and friends... But now I think I agree with others, it's not what it used to be... too bad, we used to love WG. read more