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    Services - Will Air

    Air duct cleaning

    HVAC installation or replacement

    HVAC system repair

    1 More Service

    HVAC system maintenance

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    3 years ago

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    Charles A Klein & Sons

    Charles A Klein & Sons

    1.8
    (25 reviews)

    Bottom line: they are LIARS AND CHEATERS AND WILL RIP YOU OFF without batting an eye…read more $200 is what I paid for the initial consultation visit. When I booked this initial appointment, I very clearly stated in the online reservation system DO NOT SEND SOMEONE UNLESS THEY CAN MOVE THE WASHER/DRYER THEMSELVES in order to access the leaking pipe behind these stacked units. Additionally, I called and spoke to someone on the phone to ascertain when someone was going to be able to make it out for this emergency appointment. At that time, I also asked to confirm that the technician or technicians would be able to pull the washer and dryer out from the closet in order to access the leaking pipe, do the repair, and then push the washer dryer back in. At that time I was told yes the technicians are fully equipped with the equipment they need to be able to do repairs like this, the whole job, and someone should be out midmorning that next morning after I had a nighttime emergency leak. Come to find out when this technician arrived, he was not prepared to move the washer dryer. He looked at the pipe behind the washer/dryer that was visible without moving anything and saw a local blue nozzle that would allow him to locally turn off the water at the leak source so that I could turn the global water back on for my condo without moving the washer dryer. He was able to somehow access that nozzle. He then said usually he is able to repair something like this and would have the parts on him, but he needed to call someone to determine whether or not this is a repair he can or should do, and that he was not prepared to move the washer/dryer. I asked some questions because that didn't quite sound right based upon his claimed availability to do any repair like this any old day and what I was told on the phone. I asked him if he was equipped to move the washer/dryer several times and he said he was going to have to check with his company first he then told me I would receive a quote to finish the job in the next few days. He then told me was going to be $200 just to come out for that day to have TURNED PNE NOZZLE, but I wouldn't be charged a fee to show up for the second visit, and it would include moving the washer/dryer. A full week later I received this quote to finish the job for $380... with a clause that says I'd need to hire my own help to move the washer dryer, then pay $380, then hire someone a second time to move the washer/dryer. This is UNACCEPTABLE. All this to say, Charles A Klein and Sons didn't listen to the clear instructions in my initial appointment to not send someone out unless they can move a stacked washer/dryer in and out of a closet to finish the job. They were written and spoken on the phone...Instead, they ripped me off for $200 and tricked me into believing they'd come back to finish the job I clearly communicated and documented would require moving a washer/dryer in the first place. I would like the $200 refunded in full, and requested that from them directly over email, to which they blatantly LIED about what they pls me previously. This job was a fraud. This company is a JOKE. BEWARE.

    Started with receptionist I appreciate who were very prompt and continue followed up with needs of…read moreunits that will fit to my space for over 2 month with her contacts. Appointment day of installation, They were on time from Baltimore to Falls Church Virginia. I had heating pump/Compressor Replaced by this company on May 22, 2024, it was hotest day of the month. Technicians name Ashton and Nick worked real hard to replace my very old HVAC unit in my condo. They faced some challenges to removing old units, Imstalled a new unit in very small limited space in my closet. They answers to all my questions and never complained about work they performed. And patiently and thoroughly finished their job! I am very pleased and grateful to their hard work and they definitely deserve FIVE star or more! I would highly recommend this company and disregard all the previous bad reviews you see. Thank you guys!

    Design Flow Heating & Cooling

    Design Flow Heating & Cooling

    5.0
    (4 reviews)

    I decided to go with Design Flow after only meeting with Brian one time. He came out very quickly…read moreto diagnose the problem. Rather than just look at a couple of things and then say everything was shot, he continued to troubleshoot for over an hour before coming to that conclusion. I got a couple different quotes from companies I had had work done before, but Design Flow was cheaper, by far. This isn't always a good thing. Some people will say that you get what you pay for. I feel like I got so much more than what I paid for. At a minimum, you only have to look at the pictures to see the quality and care of the work they did. More than the quality, they were quick. The team was just here Friday, but they were in by 7 and out shortly after lunch. Very impressive. Now I have a brand new unit that is much more efficient than my previous unit so I shouldn't need much HVAC work in the future, but if I do, I know that I'm not going to be shopping around. I only have one call to make.

    I could not be more pleased with Design Flow. I originally tried to book an appointment with a…read morebigger company, but they could not see me for two weeks out. Design Flow was able to see me right away. My unit needed a great deal of work. The techs and the front office staff kept me informed throughout the process. I was especially impressed with their tech, Cody. The man knows his business. He is extremely knowledgeable, and he cares about his customers. At one point I had a question about a quote, and he responded to my call quickly. I was glad the larger company could not accommodate me because I feel as if I found a gem in this company. I have already recommended them to friends and family. I suggest you save yourself a great deal of time and simply make Design Flow your first call when you have HVAC needs.

    Will Air - hvac - Updated June 2026

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