Saved by Ehrhardt Brothers Quality Plumbing! (West of Baltimore, a.k.a ColumbiaPlumber)…read more Sunday evening, our water felt less hot than usual. Monday, it was only as warm as we keep the house, and only as much water as there is in the pipes! Our gas water-heater failed! Bad timing, too. Last week was what Chicago calls Fools'-Spring ... around 70°. But this week was back to Second-Winter, 30° (Mar 2026). And the next warm days, which Chicago calls the "Spring-of-Deception", is still ten days away. There was water leaking from the heater. This is considered the calm before the 50-gallon tsunami. If this is home-remedy advice, First call a friend who has successfully navigated this problem. Next shut off the gas and then the pilot. Next shut off the water inlet. Your friend will have at least one plumber to recommend. (They will enjoy that...) If your garden hose isn't frozen to the spigot, drain the water tank. If frozen, spend a sleepless night with the 24/7 plumber's number on speed-dial. We chose #2.  We made it through the night. Two of our friend's recommendations were small-businesses, our preference, and we asked all three for quotes and availability. Ehrhardt was ready to offer a price based on our descriptions and photos, of course with caveats for anything unexpected. I considered their bid to be a pretty-penny, but I'll say it was less than our friend's expectation, and more than our friend in Cleveland expected. A fair price. They came the next morning, and it might have been sooner if we had called right away. We cleared a path for them through the house, and they had the water heater replaced in 90min. Impressive. We went out for St. Pat's. But what we should have done was what they told us: check the pilot light for about 30min, and test the hot water after 60 to 90min. We came home to cold water. I'll admit some grumpiness. We called in the morning, and they came back in a jiffy (our apologies to everyone else who had appointments that day). In 30min, they figured it out: a faulty pilot in the new, just-unboxed water heater. They had a replacement part over-nighted. The next morning, in 30min, done. This time we did as told: checked the pilot after 20min (and nervously, an extra time again after that). Still lit! The second time we checked, the hot water outlet was noticeable warm. By 60min, hot water from the faucets! By 90min, much to relief of nearly everyone i know, a piping hot shower. AAAAAHHH :-) Ok, so how does three visits equal 5-stars! The hardest question answered first: Because the problem was the manufacturer's fault, and Ehrhardt handled it flawlessly: Excellent communication by Ehrhardt, priority attention to our problem, no excuses, just fast resolution. Great service staff, from the office to my house. Fair price. I admit that I'm writing this in the after-glow of that hot shower. This could be the start of a beautiful situationship.

The Ehrhardt team showed up on time, installed the new dishwasher, and left the site spotless. I…read morewas out of town and it sure did not matter. I would use them again in a minute.

Dan was really responsive and explained what he was going to do. He showed up on time and finished…read morethe work in less than 2 hours. Before leaving, Dan made sure that I knew where all of the shutoff valves were located and made sure that I could adjust them, as needed.

Amazing services woudl definatly recommend would go again was a great experience and amazing…read morequality .

Had an early morning kitchen ceiling leak, contacted BMPS, couldnt have asked for a better…read moreexperience (As a new resident to Howard County, we didnt have any experience with local plumbers). Was able to schedule same day appointment, shared pictures and details with the dispatcher (super friendly), tech was out when scheduled, handled the leak in a efficient and professional manner. It happened to just be a pinwheel leak in one of the pipes, but, it was a quick repair, quick explanation, no trying to upsell or extend the timeline of the repair. They have a client in us moving forward, its always enjoyable to find trusted service right off the bat.

I never take the time to leave reviews, but Bryan and his team DESERVE the credit. These men are…read morethe best plumbers we've ever worked with, by a LARGE margin. We can think of no one else that we'd trust with our family and homes. From their office team to the guys on-site, their attention to detail and responsiveness is unmatched, and we have great peace of mind knowing we're well taken care of.  We've hired them for many projects over the years across several homes, and we can truly say that we continue to be thrilled by the level of service we get from their team. It's incredibly difficult to find trust-worthy, reputable, and attentive professionals like Bryan and his group, so believe me when I say: LOOK NOWHERE ELSE for your plumbing needs, Bryan and his guys are exactly what you need.

We requested service Sunday evening and the problem was solved by Monday at Noon. Nice,…read moreprofessional and fast problem solving. Can without hesitation recommend Roto -Rooter Plumbing & Drain Services.

I had a great experience from start to finish. I was able to schedule my service appointment for…read morethe next day. The technician arrived on time and was professional. He made a few suggestions and corrected the issue. I will admit the price was a little more than expected but it was communicated up front.

They opened both my indoor and outdoor sewer clean-out points and did not properly reinstall the…read morecovers. I had to call them back to fix the indoor cover because my basement smelled of sewage. Didn't realize the outdoor cover was installed improperly until it just slid off while I was mowing my lawn.

I was referred by a friend. Excellent customer service done in a timely manner. I would highly…read morerecommend!

Scamming customers for as much money as they can make. We have used their services over a number…read moreof years. We started with them because the last owners used them for our geothermal unit. But, their services have gone way down. We stopped using them a few years when I was so tired of their constant hounding to send out technicians for "assessments" for electric, plumbing, duct cleaning, heating, HVAC. It was constant, and if they came, they were sure to find thousands of dollars of repairs needed on things that were working fine. I believe in maintenance, but this was an excessive gauge for money. I recently had them back to repair the house humidifier they installed 3 years ago. It was my mistake to not investigate further before signing on for service, but they charged us over $700 for a part that costs $150 and about one hour of labor. They do not provide invoices that list parts and labor but instead have a star system that is like smiley faces and unicorns in the lack of information they provide. This is in fact illegal to not list parts and labor, but they get away with it as a "service package." While they were here, they looked at our geothermal until and came up with $12K in repairs but then sent no invoice on those recommendations. The technician used to be the one who would suggest repairs and provide the costs, but now the technician has to call the sales manager while at the house, and they try to talk you into what you need. It's the feeling of a used car lot and does not offer any trust or sense of honesty. I do not recommend them unless you want and can afford to overpay for all services nor have time to look elsewhere.

I've been a customer since Spring of 2016 and have purchased two top-of-the-line Waterfurnace…read moregeothermal systems from Supreme, both with lots of bells and whistles, and I've used their plumbing services many times to the tune of thousands of dollars. They used to have really good people working for them who were responsive, kind and communicative. Last Fall a tech (nice guy, but seemingly new/green) destroyed a piece of our system. After a tough phone call they at least agreed to cover it under warranty. Some of the copper lines that were installed for my de-superheater in June 2016 sprung pinhole leaks. Their plumbing crew claimed it was high levels of chlorine in the (public) water supplied to my house and wanted me to drop a lot of money for a filtration/dechlor system. It's a 40yr old home with copper everywhere - only this batch of copper leaked. I had to get another plumber to replace the copper and it has been fine since. This Spring they called to get me on the schedule for my Spring PM, which was in early April. Here we are in early June, two months later and my PM appt has been cancelled/rescheduled 6 times. When I call the office or text the people who answer no longer seem to care or be willing to solve the problem. I'm tired of wasting vacation days to be at home for a service tech that's never going to show up. I'm not sure what happened to this business but it seems to have gone from one of the great ones to absolute hell-in-a-handbasket. It's time for me to move on from this abusive relationship...

I reached out to Yelp in February due to the safety overflow valve on my water heater leaking. I…read morereceived an immediate reply from khuma with Ebenezer Plumbing and Drainage, who offered to come that evening to deliver a free estimate or the next day if it was more convenient. We set up a time to meet the following day. The next day Khuma texted me when he was in route and arrived on time with his assistant, They both put on shoe coverings before entering my home. After taking a look at the heater he assured me he could check several systems to find the culprit and gave me an estimate. The work was completed in about an hour. He then showed me the various systems he had checked as well as the results. He ended up placing a new valve on the overflow system. He cleaned up the work area when he was done. He also took $50.00 off the quoted estimate and charged me $200.00. I found Khuma to be polite, and concerned. The quality of the work and the knowledge he demonstrated in the type of water heater system was impressive. He even quoted the amount to replace the entire system. I placed his name in my call list under plumbers in case I would need future help. I would definitely recommend him for anyone needing help with a plumbing issue. LB Feb, 2026

Very kind. Professional…read more I trust Mr. Khuma. I asked faucet replacement. He did repair pipe also without adding cost. The best plumber ever!

Brian, owner of Speedy Water Heaters, had our gas Hot Water Heater installed the next day. Noah,…read morehis technician, had to replace part of flue and a bunch of baselines and copper water pipes. Our old house has had so many plumbers adding mater lines, it looked like spaghetti! Their price was best of 5 companies that we called. We are very satisfied with water htr, quality of labor and excellent service. Wish we could give him more than 5 STARS. Betty/Bill Annapolis

Very professional and friendly. Brian showed up, was very friendly, and did a great job installing…read moremy water heater. Highly recommend

Steve did great finding out what's wrong and notified of us what needs to be done future wise with…read moreold model AC. Appreciate getting the house cooled down.

Called Heil to request several plumbing issues in our 3 bathroom home. I was very pleased to have…read morea scheduled appointment the next day. Frank arrived at the beginning of our time window and his knowledge of how to fix our plumbing issues was plain to see as he had the drain in our sink unclogged and tub fixtures caulked to prevent leaking. I was pleased the work was done efficiently and that we would also get requested estimate for some future repairs. I never hesitate to call Heil Plumbing, they always take care of our needs!

My husband contacted HVAC Direct Heating & Cooling after normal business hours concerning our A/C…read moreunit at our personal residence was ONLY blowing warm air!! Now the previous evening, my husband contacted a large local competitor to check our HVAC system. Technician from local competitor came out and looked out HVAC system, didn't test any components and stated "our compressor was locked & leaking refrigerant and quoted my husband $6k to replace it or we can purchase a brand new HVAC system for $25k!!!" (NOT TRUE!!!). The tech even left our outside power switch unplugged so we couldn't test the system!! SMH!!! We won't contact them for any service ever again nor recommend them to any neighbors, friends and family!!! Joe K, Service Technician at HVAC Direct Heating & Cooling contacted my husband within 20 minutes of him contacting the office the next business day and scheduled a visit that evening. He came out to the house, checked the compressor and quickly diagnosed the capacitor as the problem & replaced it. And Joe K. even showed my husband how he diagnosed the capacitor as the issue NOT the compressor leaking refrigerant as stated by local competitor!! No refrigerant leaking at all!! Compressor in good condition!! In addition, Joe K., checked the wiring, fan, all associated parts and cleaned our a/c unit. No issues at all!! Just some cleaning needed!!! HVAC in excellent working condition AGAIN!!! In addition, he checked our furnace, cleaned some our internal components and showed my husband some DIY things to do to maintain our HVAC system throughout the year!! Amazing work & Professionalism by Joe K!!!! I returned home from business travel to a COOL & COMFORTABLE HOUSE!!! ALL Work completed in an HOUR!!! (less time than the large local competitor spending 2 1/2 hours trying to sell my husband a new HVAC system)!! Joe K. was amazing, excellent communicator, knowledgeable and very professional!! Highly recommend HVAC Direct Heating and Cooling!! Great Pricing for Service Plans & Parts, Excellent Technicians!! You can't go wrong with Joe K. & Scott at HVAC Direct Heating & Cooling!! 5 Stars*****!!!

Andrew was extremely knowledgeable and really spent time entering my questions and making great…read moresuggestions. I got the $79 diagnostic service and it was well worth it, letting me know that my air handler was fine but just had a bit of filter pieces in it, but my main AC condenser unit was on its last legs and I should be prepared. Great balance of knowledgeable but not pushy, I really felt he had my best interest at heart.