Exxel was on time with their scheduling but that's about all I can say. Exxel was in and out in 15…read moreminutes. The initial inspection involved looking at my daughters vents, then looking at the HVAC before stating that the cost of the repairs and work done might not get the results I'm hoping for. In the future, It would be helpful if they ran through a few preliminary questions or pictures of the unit to see if a trip out is worth the time. Before the technician left I asked a few more questions before he suggested a Home Energy Audit. I'm hopeful that the home energy audit could put me on a better path to resolving the cooling issues in my home. Edit: Rob contacted me after my review and explained a few other details where now I feel the information that he provided was worth the cost.

My HVAC system was ~17yrs old and working, but not efficiently. I decided to replace our system…read moreand asked for quotes from five companies. I picked Exxel to replace our system based on these: 1. Very detailed quotes, model number, seer, eer, afue, capacity, etc. everything that I needed to research and compare. 2. Detail explanation of the warranty period. 3. Explanation of what would happen on the day of installation, again very detailed, so no surprises. 4. I asked for multiple quotes based on two stage and variable stage units and seers. Bob wasn't annoyed that I asked for multiple quotes so I can research and compare. He provided multiple quotes in less than 24hrs. Other companies seem annoyed that I asked for multiple quotes and didn't really provide what I asked for. I felt that he understood as consumers, we all do research before purchasing high price items and he was not annoyed with that fact. 5. I had additional questions (probably some stupid ones that hvac professionals get all the time) and Bob patiently answered my questions. At the day of the installation, they arrived within their estimated time. Bob and Greg were very professional. They called in the morning and gave me the arrival time. Since we don't wear shoes in our house, I had covered our floor with tarps, too my surprise they put their tarps on top of my tarps. It was totally fine with me considering they observed that we don't wear shoes and respected that and tried to keep our floors clean. The install took about eight hours and I was glad that there was no pressure to sell me other stuff. They cleaned up the area before leaving. I highly recommend Exxel and wouldn't hesitate to use them again.....when it's time to replace our upstairs heat pump.

I recently hired this electrical company for work at my home, and I couldn't be happier with the…read moreresults. Kevin the electrician arrived on time, explained the work clearly, and completed the job efficiently while maintaining a clean and organized workspace. The quality of the workmanship was excellent, and everything was tested thoroughly before they left to ensure it was working properly. Their professionalism, attention to detail, and commitment to safety really stood out. The pricing was fair, and there were no unexpected surprises. I highly recommend their services to anyone looking for reliable, knowledgeable, and trustworthy electricians. I will definitely use them again for future electrical projects.

Had an amazing Experience when my Heatpump stopped working, the Technicians were very detailed and…read moreprofessiona. I would highly recommend this company!

We lost our AC on July 3rd, the start of the 2 days in the triple digits, and a holiday weekend…read more Calling around, the earliest we could be seen was Tuesday 7/8. i asked ChatGPT for recommendations servicing the EC area. Climate Pro was at the top of the list with 5 star ratings and also noted for a company that focuses on repair rather than stating you need a whole new unit. I called at 8am July 4th and left my number. Within minutes, I received a text from Kevin that he was running around but could be to my house by noon. He continued to text throughout the morning telling me of his whereabouts. He arrived at 10 am. The solution was a stuck switch in the attic. He showed my husband where the switch was located, and also told my husband to fix the filter grate to avoid having hot air being pulled down from the attic. I can't thank CPM enough. I will now be a lifetime user and will recommend this company to everyone in the Howard County area. Top notch, professional and overall amazing.

I am pleased to post a second review for this business. We have been using Climate Pro for over 6…read moreyears now. Kevin is pleasant, professional, extremely knowledgeable and pricing is more than fair. The latest issue he helped us resolve was another AC unit that stopped working. Texted him at 8 am on the Tuesday after a holiday. He had arrived and completed the job within an hour! We have never been less than 100% satisfied with Kevin's work. If you are looking for an HVAC company, stop looking! This is the one you should hire!

Our HVAC unit went out on a Saturday during a recent heat wave. I called JEM and talked to Jeff. He…read morehad a tech at my door in less than 30 minutes! The technician's name was Matt and he was very courteous and explained in detail the situation and costs. In one hour, the HVAC was repaired. I highly recommend JEM for both routine and emergency services. Jeff and Matt were very professional in their customer service!!

Highly recommend, Cory gave me a free estimate to repair or replace unit due to age were other…read morecompanies only wanted to replace unit, I went with repair first due to problem. Scott the A/C technician was very good and knowledgeable and explained the repair to me also stayed within the Estimate.

My AC went out on a Monday afternoon. I contacted Mark at ASC and actually reached him after hours…read morethat evening. I went through my home warranty. Mark had a tech at my house on Tuesday morning! The technician was extremely knowledgeable and very customer service oriented. The compressor was burned up (I knew it was going out). Mark contacted the home warranty company to get the replacement compressor. The only delay was waiting for the part to arrive from the warranty company. The communication and service I received was phenomenal! Mark was in constant communication with me and had the new part up and running as soon as possible. I've dealt with many A/C companies and I must say, ASC exceeds my expectations. Thank you ASC!

I was only involved in that I'm the person who is always home! My DD and SIL have homeowners…read moreinsurance, and this company was engaged to come check our A/C when it failed. They were prompt, courteous, and sadly said it would be more cost-efficient to replace the whole thing than buy parts to fix it. Hey, it's the original and the house was built in 1998 so that's reasonable! Anyway, my only ding would be the communication but in their defense, it was a 3-way process with the warranty company. The parts took over a week to arrive, which they warned me about, upon which they were timely in scheduling the install. On the scheduled day, they pushed back the time by a few hours because their previous job took longer than expected. But the new unit was installed and works perfectly!

We have had Air Max for several issue and they always took care of everything professionally and…read morequickly. Would highly recommend them for all your HVAC issues.

Simply put - overall excellent timely service. We had a new unit installed replacing old one in…read moreJune 2026. Respectful, congenial and helpful team, including the management. Easy to work with, price was right. Shahid Aziz

I scheduled an annual service with Greenfox. They came out on 5/6/2026 and performed the service…read morefor what I believe was $99. They said everything was good to go - no issues. Two weeks later, on 5/18, the air conditioning stopped working. They market themselves as 24-hour, so I called 5 times that evening. They have a system for screening their calls. I communicated several times that this was an urgent concern, as I have 5 pets who would be intolerant of the 100-degree heat forecast for the following day. Even after dark, my house was 85 degrees. After those calls, I received no calls back. The next morning, on 5/19, I scheduled a morning appointment with Greenfox and then chatted with them via their chat system. The person on the chat assured me that this was a concern. They reported that they marked my appointment as urgent and would register a complaint with the company on my behalf. They assured me that the tech would leave and arrive at my house by 8am. 8am came and went with no call or contact from Greenfox. I logged on to the chat again and spoke with another agent and recounted everything that had happened previously. They said they could do nothing but make appointments on the chat. I said that I did that morning and was told the appointment would be around 8. They said I would have to call the office. I told them that I already had 5 times, and I received no return call. The chat said there was nothing they could do. I then spent time I could have been working calling other companies to try to get service, as the house was getting close to 80 degrees at 9:30 AM. A tech from Greenfox eventually arrived at around 11:15. The company never called me back at all; they didn't let me know he was coming. I received an automated text that the tech was coming 15 minutes after he arrived. He found the issue, which should have been discovered two weeks earlier at the servicing appointment. The tech then left, saying, "I'll send you the invoice." No discussion. The tech then charged us $245 for a problem that should have been caught during the initial service we already paid for. Getting an annual service from this company is useless. It appears they didn't thoroughly review for potential issues, which has left my AC not working on the hottest days of the year so far. There was no consideration on the second bill for the poor work of the technician who came out to service. They don't answer phone calls. They don't call anyone back. They don't let you know a tech is coming. Their chat responses are, at minimum, disingenuous and, at worst, outright lies. And then they still charge you double, even though it was their error. There are far better and more reliable companies in the area, with whom I will be contracting going forward.

Kary showed up at the time he stated, came in, found/ resolved my issue. The price was very…read morereasonable, and he gave me instructions should the issue arise again. Definitely will use his services again and will gladly give a referral.