The chicken is always fresh, but the staff is rude. (a few of the young men are polite) I went there the other night and got (6) chicken livers and the lady gave me 1 packet of hot sauce and when I asked for more, she hits the counter and gives me another 1. I understand not giving out a hand full of condiments, but please give me enough for the meal that I order. read more

The wait in line was about 10 mins. There was one car ahead. Once I got my food it was not hot! I ordered a 3 piece chicken (breast,leg,wing). I also ordered an extra roll. The chicken was not warm enough! The chicken wing had been cooked so long and left to sit under the warmer that the skin was not crisp and was detaching from the meat. Which indicates that perhaps it had been boxed prior to my order. The fries and corn fritters were hot and fresh! I left my own town to venture out into someone else town to be very disappointed in my early dinner! They ought to be ashamed for themselves saling this old cold chicken at a premium cost during the "white" dinner hour! read more

thank god for the light skin cashier at the window because the old mexican lady was very rude taking my order 3/21/26. throwing food utensils and stuff around. somebody needs help. corporate will be getting called. food was good but the lady manerisms was beyond off. whatever happened to the nice black manager. he funny but service is great. read more

I really enjoy Williams chicken menu items . There's nothing that really makes them stand out to me as far as their chicken goes . It isn't bland but isn't packed with a lot of flavor. Just simple fried chicken if you ask me . You know how Popeyes is known for their Cajun flavor mild/Spicy and church's is known to be too greasy yet still good. Williams doesn't have anything that stands out to me . Nevertheless, it's amazingly good and always fresh and hot every time I order . The location In Desoto has the best customer service ever . So Recently I've been on this stuffed pepper kick . Where I just got to have them , I typically get them from jack in the box or sonic . Only I Discovered them on Williams menu and had to try them . It was Probably the worse decision ever , health wise for me personally. I've been there everyday for the past week just for their stuffed peppers . They are the best I've ever had in life . Most places have half of the jalapeño fried with cheese and they have no spice to them . Williams has the jalapeño diced and fried with cheese and they have a little kick to them . I'm a huge fan now . Ps. Please excuse the picture. I was being an idiot driving and eating and trying to snap a picture at the stop sigh .. read more

Williams Fried Chicken - Driving and eating them from my lap - Chicken Wings Near Me - Cedar Hill, Texas

Pleasantly surprised. Great food that exceeded my expectations. Worker was extremely courteous for me that night.

I don't know if I caught them on a bad day! They kind of seem to not understand what I wanted, and for some reason the chicken taste as though someone added extra salt . We couldn't do anything with it. read more

I can't stand mf restaurants who don't answer the phone , it' say they close at 11:30, you go there and and place is closed before then

Woke up one morning and was craving William's chicken, went at 11AM and they were out of fries so I got 8 piece dark, 4 rolls and corn fritters for about $12. The chicken and rolls were good but I loved the fritters, I'll start coming here more often. read more

Williams Fried Chicken - 8 piece dark and rolls. - Chicken Wings Near Me - Cedar Hill, Texas

Ordered a 50 piece chicken with rolls and requested the time of pickup at 4pm, when I walked in the door at 3:55 my chicken was coming out the grease. Chicken hot, rolls warm and soft. I would recommend this place for your next outing or dinner party Thanks read more

I went to eat lunch at William in Cedar Hill and was disappointed.The food was good however, since the pandemic they took away the seating inside so I was forced to eat in my vehicle, then after eating in my truck since I was still in the parking lot I went to get a refill on my tea when they employee said no drink refills. I said ok and I walked out. i Paid over $10 for my 3 pc dinner and had no place to sit but to not even give a refill was a disappointment. i could see if I left and came back after 2 or more hours but the girl came out and gave the person next to me her order and knew my truck was running so I did not leave and come back just for a refill. I just thought I might as well find another chicken place. I've been going to the Williams Chicken for years but always picked up in the last 3 years. I'll never go back now. read more

Today was my first & last visit to this establishment. The customer service was rude and unprofessional. We ordered 2 piece white, all wings and a 3 piece dark, 1 leg & 2 thighs. When we got our order we stayed at the window in line to check for accuracy, which was good that we did, we were missing one thigh. When we tapped our horn to get someone inside the restaurant's attention the door opens and without any acknowledgment my husbands informs the female that we had an incomplete order, a thigh is missing. The female yells to the other employee they said they missing a thigh. The other employee yells what's in their other box, other female employee proceeds to ask, we responded 2 wings as we showed her the inside of our box. The woman throws a thigh in a box and hands it to us without an apology or anything. I was applauded by their behaviors and lack of empathy, common courtesy and poor customer service. I kindly said, so we don't get an apology or anything. The female at the window said, you fine. And proceeded to close the window. Just rude. Now, I should have asked for a full refund based on lack of customer service skills and limited ability to count to 3. Those were the warning signs that we did not heed to... things turned worse as we bit into the freshly cooked greasy chicken. The first bite I know my blood pressure flew up like a rocket. The level of salt on that bird was like Lot's wife made it and seasoned it with her fingers. I tried to remove the skin to consume it but it was as if the meat was soaked to the bone and washed in the Atlantic Ocean then basted in pure table salt. My husband and I both grabbed our water bottles to rinse the taste from our mouths. We both decided to take the lost and throw the chicken away. We may have consumed 2 bites which were two bites too many because the next hour the party moved to the bathroom with stomach aches and diarrhea. It was horrible. Never again will I ever dine in that establishment. I know Hiawatha Williams would not approve. read more

The chicken is ok fried properly but not seasoned to taste. We loved the fried okra until today. It was a honk of uncooked pieces. I tried to speak to the manager but no one answers the phone. Last time eating here. read more

Williams Fried Chicken - a piece of fried chicken on a wrapper - Chicken Wings Near Me - Cedar Hill, Texas

The manager is not wearing a mask. And got an attitude when I asked for my money back. She has a mask on her chin but her mouth and nose are exposed breathing on people's food. She didn't put it on to return my change either. read more

This was my first trip here today. I almost left without ordering due to lack of white chicken (car before me had large order) but drove up to window and talked to staff. They were very helpful, friendly and was able to get what chicken I needed to feed my hungry family. Family really liked chicken and the customer service was above and beyond what I expected! Cody is an asset to this location and will be returning when in area. read more

I'm a fan of Williams', but rarely go because of the lack of excellence in customer service. The Cedar Hill location has COMPLETELY changed this for me! The customer service here is EXCELLENT! No matter what time I go, or which employee I encounter, it's always a consistent service experience!!!! Love great chicken and great service? Eat here!!! read more

I ate here on 3-24-19. The young man at the register was friendly and I place my order. The chicken was not bad but not good either. If you can get the chicken right out fryer; it is great here. You get the same old heat lamp chicken that all the chicken restaurant in Cedar Hill do around here. read more

Slow as Molasses. Good food tho.

Went by here today for the first and last time. Tried to order mixed pieces and was told it would take 14 min for the white meat to cook. They showed no interest in wanting to cook it for us. Lost a sale. Won't return. read more

I used to work at this location, and to be honest before Angela and her "crew" showed up, it used to be great and customer friendly. I left a month ago because I was uncomfortable with how the workers would prepare the food as well as speak to the customers as if they're trash. I used to work with a great staff, always took care of you, but when the summer hit and the staff switched up, I personally couldn't take it anymore. The customers, several of them, themselves are sloppy and have unnecessary behavior. Also they would continuously provoke any young lady who works there, and many times Angela, the manager, wouldn't do anything about it, either that or add on to the childish behavior. For anyone who's craving chicken, please don't go there late at night. It is not worth it especially if you want sides with your old chicken, or not have any sides at all. The only good thing about that place are the jalapeno peppers. Delicious! read more

Chicken was so dry, how do you dry out dark meat and there was no flavor. The tea was not fresh brewed its that nasty premade Peak Tea which is gross-taste like that old nasty powdered nestea istant. The roll they threw in the box was as hard as a rock read more

When eating fried chicken in cedar hill you have countless options. I like the price and the taste of the chickens here. I usually come for lunch and it's piping hot. And it takes 4 mins for liver and gizzards not like 10 across the street. So there's that. read more

This is about the location at Hwy 67 & Denieldale in Cedar Hill. The lady who took our order at the drive thru may have been new because we had to give her what we wanted several times before she seemed to understand. The chicken was hot, not because it was freshly cooked, but because it seemed to be re-cooked. When we got the box home, we couldn't eat it because it was WAY too salty and over seasoned and dry in general. This is the first time I've had chicken this bad from this location which usually served great food. We wound up throwing it away. Money wasted. I would have taken it back but we were too tired. Bottom line, we are done with Williams Chicken. read more

Shaniqua was EXTREMELY rude at the drive-thru window!!! Screamed at me as she took my order!!! After politely asking for a side of fries she came at me.. Talkin' about "GIVE ME YO COMPLETE ORDER!!!" I will never ever come here again! I just have to say Cedar Hill has very poor customer service!!!! I'm stickin' to William Chicken in Oak Cliff! read more

Good chicken. Very good service. The people working here were extremely nice and provided excellent service. Each of them should be commended for excellent customer service. read more

Great fried chicken. Only eat in if you're in a hurry, not too great a dining area. Sides are pretty good, but the rolls I can do without. It's the chicken that makes the difference. In my opinion, it's the best. The cool thing is that you can take it home and put in the oven at 200 degrees and it will stay fresh for hours. When your ready, cook up some corn and mashed potatoes; pop a beer and go to town. Love it! read more

Came here craving some good chicken and ended up eating mediocre chicken. I really thought it was going to be good since there were so many around but it was just ok. I prefer Popeyes and church's. read more

I love coming to this location. The food is always fresh and the service is always phenomenal! ! Traditional Williams with wayyyyy over the top service! I'll be sure to come back again and again. Thanks for hooking up fresh food with a smile!! read more

Every time I come in I get a good experience. Cashier even remember my name once. It's the little things choose this Williams chicken over the competitors. I don't even like fried chicken all that much but I know if I come here it's always a good experience place is clean and the food is good read more

This is the second time the order was wrong. Its not difficult to count up to ten. So why wouldn't they put all of my chicken in the box? Sucks! read more

Establishment is the worst business ever! We ordered two meals for myself and my husband on 7/13/15. Employee was extremely rude and unprofessional until it is pathetic. Employee passed food items to us through the window as if she did us a favor by passing our food that we generously covered with our expense. We inquired whether there is a problem because there is ZERO customer service. Employee responded harshly that she is "hot" as though this is an excuse for her behavior. Angela(manager) witnessed the incident and did not bother to rectify the problem but did provide us with the store owner information. Moments later, rude employee went outside to smoke a cigarette in front of the store and later walked past us and laughed. This establishment could use training on customer service. It's not worth the poor service to patronize this chain when there are so many others. We would never visit this chain ever! read more