I had an incredible experience at Williams Sonoma in Walnut Creek, and I especially want to recognize Kristine and Brenda for their outstanding customer service. Kristine was phenomenal to work with from start to finish. She genuinely put the customer first, was incredibly helpful, and went above and beyond to make sure we had a great experience. Brenda, the manager, was equally exceptional. Her level of customer service is exactly what makes going into a store worthwhile. A huge thank you to Kristine and Brenda for making what could have been a routine shopping experience truly memorable. Williams Sonoma is lucky to have both of them! read more

Terrible customer service here. 100% agree with all the one star reviews here. Went here to purchase placemats for a table that seat 6. They only had 4 on the floor so I approached a male employee to check the back, he said they didn't have any. I asked if they sold it online to which I got a curt 'yes'. He didn't even offer to check online or asked if I needed help placing an order. And before I could ask a follow up question, he started helping a white couple behind me. How rude! So I approached a female employee for help, who was all smiles while helping another white couple before me. As soon as I approached, that smile went away. I asked if she could check for me if the placemats I wanted were sold online...to which she curtly replied "YOU can look up the sku number". My money of a brown girl like me is as good as the white folks' in this town! Avoid this branch if you don't want to be treated badly by employees who secretly wear those white robes read more

Unfortunately I cannot recommend this Williams Sonoma location at all. My fiancée and I are big fans of the San Francisco location, but the customer service here is drastically different. We walked around the store for several minutes as the only customers, with at least three sales associates working, and were not greeted at all. I was honestly shocked at how blatantly we were ignored. The associates all huddled in the checkout area talking and barely looked up as more customers eventually came in. Go to SF instead, where the staff are friendly and knowledgeable!! read more

I have had positive experiences every time I place orders with WS. I recently ordered personalized gingerbread houses for 5-6 ppl. They arrived in perfect condition. Pic below was one that I ordered for myself. I also ordered gingerbread cookie kits for my grown kids bc they made this a tradition. One kit had a slice in corner and I called customer service and they replaced it immediately. Amazing customer service and I love all their products. read more

Williams-Sonoma - William Sonoma's personalized Gingerbread House. - Kitchen & Bath Near Me - Walnut Creek, California

Not the first time I've had a bad experience here but this one was frustrating enough to leave a review. My boyfriend purchased me a Kitchenaid Mixer online for Christmas while it was on a promotional sale. He got the silver color and I wanted to exchange for the black. I went in to the store to do the exchange and they told me it would be no problem. Then they realized the promotion was no longer running and they said I would have to pay the difference in price which was about $150 more. Which makes no sense because no store would ever make you pay the difference for an even exchange. I was getting the same item but a different color. They refused to do the exchange so I ended up fully returning the kitchenaid and I will be purchasing from somewhere else. Williams Sonoma used to be an awesome store to shop at but their customer service has gone down hill. read more

I tried to return or exchange an All Clad griddle I purchased here. The griddle which is a large rectangular shape. It had become warped and not flat. The store manager was of absolutely no help. No exchange was offered for an item they currently sell. And was told return is only for 30 days with receipt. For a high end quality home goods store this is pathetic . I will not be shopping here or at their sister store anymore . That you Costco for treating customers the way they should be treated. Yet another reason to shop there instead of places like William Sonoma. read more

Hi, I love William Sonoma beautiful store store was really pretty when I walked in cashier that helped me was very nice. One thing I'd like to critique is the store needs to feel more engaging and welcoming to the customers instead of congregating at the cashier center talking amongst themselves no one bothered to help me while I walked in or greeted me but anyways the store is very beautiful. Love the stuff here. It's really nice.!! It's just a note. I think customer service needs a little bit fine-tuning. read more

I bought a set of two GreenPans (Tucci) in January; the non stick started sticking in February. I finally had some time to visit last month with my receipt. They won't take the return, saying they have a 30 day return policy. Would you buy a pan that only lasted 30 days? They'll never take a pan that malfunctions back; all the pan has to do is last longer than a month and they could care less about your defunct product; oh yeah and they get to keep your money from that expensive purchase. I brought the pans in about 6 months after purchase, but honestly, pans are supposed to last years, not months! Would you buy a pan that only lasts a couple months, a few months, just 1 year, 30 days? No freaking way! I've cooked and baked for about 38-40 years; I know how to properly care for pans. You could improve your business by taking my return of a defective pan. If you take my defective product back, I'll take down this post. This is just crazy; a 30 return policy on a product that is supposed to last years! read more

Do NOT get your knives sharpened here. They damaged three of my knives and then refused to do anything about it. The worst part was the horrible customer service and general lack of care for customer experience. This could have been handled so differently. Will never return to this store. read more

There return policy sucks!! I received a gift that was the wrong color for Christmas and they wouldn't let me Exchange without a receipt two days after Christmas. This was the Walnut Creek store that I've been shopping at for Years! And the Lady that I spoke to on the phone was Very!! Short and unhelpful. I'll take my business elsewhere. read more

I purchased a Scarpato Panettone and was so disappointed, the quality of the product has changed dramatically this year instead of whole chestnuts that were once bountiful has now been reduced to small pieces that are barley recognizable the raisins are more prominent now. Unfortunately, Williams and Sonoma refuses to post negative statements about products they sell and will not accept a return. I no longer recommend this product. read more

Williams-Sonoma - Kitchen & Bath Near Me - Walnut Creek, California

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I was hoping service at those location is better than the San Ramon City Center one...and it was...very marginally. Not sure if it's management or what...but at least after my purchase, the employee boxed my gift without asking after I requested a gift box. But overall, I'd say Williams Sonoma no longer has that customer service they once had. I'll take my business elsewhere where I feel appreciated and welcomed. read more

Purchased the 6 in and the 8 in knives - monogrammed as a gift. Knives are fine. The packaging and boxes were totally destroyed. I complained to the store and was told " well you're going to rebox them, aren't you ? How does one rebox very sharp knives when the inside holders are crushed ? So, if you're going to give as a gift, be prepared to re box these knives .... read more

We had time to kill, and it was trying to rain outside. We walked into Williams-Sonoma to look at new toys. We had an associate greet us and ask if we needed any assistance. I joked with her, telling her that we needed our kitchen counters extended so we could put more appliances on it. It was friendly banter and when she realized that we were okay, she moved on. The store is clean and organized. Toys galore. There were a few that looked like fun, but alas, we have a fully stocked kitchen with no more space for toys. read more

the help of the clerk taking time to explain about a product then looking for it. She took me through all the process and attachments and it's use read more

I had a wonderful experience at WS today. I wanted to return something and didn't have my receipt. Ugh. In steps Brenda. She was able to look up my purchase and processed a full refund. She was gracious, helpful and very pleasant. I am very appreciative. read more

Excellent location and well stocked. Why is it so expensive? This is a store I will only browse in not actually buy. read more

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I bought my husband a set of measuring cups for $57 here, but they were not what he wanted. We had the receipt, plastic and the box, but the assistant manager said she couldn't return it b/c she said it had been used (they absolutely had not been used). I asked to speak to the manager and she said the manager had just stepped out (she had literally just gone to the back to talk to her). We took them to a different store the next day and they returned it with a smile, no problem. I've spent $$$ at this store in the past, but we'll be going to a different store from here on out. read more

I came when the store opened to pick up an online order purchased. I'm the only customer in the store with 2 customer associates at the counter. One is stocking the counter and the other on the phone . I go to the stocking associate and ask about my order pick up. She sends me to the other associate who is on the phone who ignores me. Finally the other associate who is stocking the counter comes over to help me. I give her my name and she heads to the back. She comes out rudely telling me I must wait for email confirmation before picking up my order. I show her my email confirmation and then if course my item is ready. She brings it out and it's a good size item so I request a bag so I can do some more shopping in the store. She rudely tells me that's 10 cents. I've picked up orders everywhere and never before not had it in a bag! Unfortunately I needed to return to my car as I was unable to continue to shop with this bulky item. These associates should have a crash course in customer service. A store like this with lovely overpriced items should at least have reasonable service. I was planning on buying more items here today but did not. read more

Williams-Sonoma - a view of a store's interior - Kitchen & Bath Near Me - Walnut Creek, California

"Pssst Meg...buy ME!" "No can do Pink Mixer." "Please! If I don't sell I get shipped off to T.J. Maxx and that place is scary." "Sorry Pink Mixer, you're like twice the price you should be, same thing with Peppermint Snow over there. I think you guys and Cupcake Stand should lead a revolt." "Nah, we don't like Cupcake Stand, he's uppity." "Well at least start whispering to the employees. If they think you're haunted they just may drop your price to somewhat reasonable." ... ... *Williams Sonoma, where the items they sell are out to get you.* read more

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so I've been a long time customer of Williams-Sonoma in Walnut Creek and William Sonoma for a very long time. I purchased a tablecloth in January and found that I had a double that had been unopened. The tablecloth I was attempting to return was in the original package with no labels or attachments removed. I walked into the store and this woman at the counter was too busy to help me which is OK she was another but she just kept going on and on with other people. She asked me if I had the receipt and I said no it's on my Williams Sonoma card and she rolled her eyes up and was irritated. Another woman came up and asked me if she could help me and I said yes I have a return and she was somewhat snooty and did not even want to look it up on my Williams Sonoma card. She looked at me and said well if this was purchased over 30 days ago, we have no return policy. I replied with the comment that since you got rid of some of your good has gone to hell in a handbasket. I will not be shopping at further and I will be letting my card just go and not renew it or use it. And walked out of the store. William Sonoma used to be known for its customer service however, over the past two years it has gone way downhill.. I did manage to shop at the Palo Alto store because I was on a business venture down there and the customer service was beyond amazing. Walnut Creek is not all that it's cracked up to be and the staff are not very knowledgeable about their appliances, cookware or any other purchases that I may have made in the past. I find them very and they have nothing to be none of us should be that way to other people. I may have come in a pair of clean sweatpants and a nice T-shirt and a jacket and tennis shoes. Don't judge a book by its cover you don't know who I am. read more

Rude sales associate. I wanted to purchase a specific All-Clad pot. Checked online for this specific store. Said it was available for p/u, so clearly it was in stock. Online, the pot was also "on sale". Went directly to the store to purchase. As I picked up the pot, the lid accidentally slid off & landed on the floor.....Of course making a loud clatter. Sales Assoc. came running over, asking if I needed help in a most irritated manner. I told her I wanted to purchase the pot. "We'll, I'll have to check. I'm not sure we have it stock." When I told her that I had checked online, & it indicated that the pot was in stock, she replied, " Just because it's in stock online, doesn't mean it's in stock in the store. That's why you should always call before coming in." Excuse me? A-How would I know that I should call the store? B-What good is it to check online if the online inventory doesn't match the store inventory? C- Why do you have to be so pompous about? Low & behold, the Sales Assoc returned to the register w/the pot. But she didn't tell me the price. I asked her if it was on sale in the store, b/c it's on sale online. Again, she arrogantly responded, "It is NOT on sale." So I asked her the price, which she still had not stated. She replied w/the the price, which was the exact same sales price listed! Whether someone is purchasing an item that costs $5 or $250, there's no excuse for treating a customer like a 2nd class citizen. read more

I received a gift for Xmas and then left the country for 30 days and came to exchange because my husband purchased same item. I wanted to exchange for a more expensive item and the manager was unwavering. When I was leaving they have a sign which states they celebrate equity...I don't think their store policy is in line with their philosophical statements. DONT SHOP AT WILLIAMS &SONOMA! read more

Williams Sonoma will not accept returns past 30 days. Yes you read that correctly. Williams Sonoma does not accept reasonable returns. Even with a receipt in an unopened box! You need to be careful trusting Williams Sonoma. While I certainly understand limiting returns. So called hi class stores need to be willing to accept returns in a reasonable amount of time. I have spent thousands there over the years - but no more. Businesses like this don't understand why they are having sales issues - this is why. The return policy from Target is better than this. I have learned my lesson and will not purchase anything from Williams Sonoma moving forward. read more

I went to pick up my online order after receiving email confirmation that it was ready for pick up. When I arrived, I was told that they didn't have the order, even though the product was on their front desk, staring at me. I asked them if the product on the desk was mine, and they told me it was reserved for an "unpaid customer." Well, I paid, and they sent me an email to come pick it up, so I don't really know why they would prioritize an "unpaid customer" over a customer who has already paid. They told me the product was reserved until the end of the day (8pm). After a half an hour long back and forth, it was 7:58 pm, and they still made me wait the remaining 2 minutes. This was the most incompetent customer experience I have ever had. I never write reviews. Will not be going back. Please sort our your online order system. read more

Don't shop here! Places an order. Was told to pick it up in the store. Drove down to the store to learn my order was cancelled. They were happy to reorder for me and the. Charge me an additional shipping charge. I asked why the shipping charge and they tried to sell me a credit card to avoid the shipping. Interesting the order still shows and they charged my credit card but say it's been cancelled. Very unpleasant experience and the manager was rude on top of it all. read more

After spending hundreds of dollars, I went to the store for an exchange. While I was there, they had a sign saying "40% off all salt & pepper mills. Limited quantities." I inquired about adjusting the price of the set I just bought 2 days ago at 20% off. The lady at the desk was going to do it but the manager came by and took a look at what was going on. First he denied there was a sign there. He insisted that if there was a sign, it would be 20% off. Then he goes and looks at the sign and says, "uh, yeah you are right." Then he goes into the system and the system says 20% off. I said, "why don't you call corporate and ask what's going on?" He replied, "I have the final say on everything here so I say it's 20%." How rude. Dude, what happened to making your lucrative customers happy by honoring YOUR DISPLAY?! I have spent so much money with WS. Frankly I'm insulted and I'll make a call to Corporate myself. Won't be going back to this store. Thank goodness there's an online store and a brand new store in San Ramon. read more

We visited the store today and the person who i ask to help was one of the most unprofessional and rude! The product we wanted to buy was available but the store associate was not even tried to help ! Other associate informed us that they have the product but his co-worker who we asked first time to help us she was not interested in helping us. I even showed her that the company website is showing they have the product and will be shipping soon she totally discredited it and was super condescending and just obnoxious and rude! In future we will be not shopping at the William Sonoma ever! We bought the product from Amazon and William Sonoma lost $650 sale plus future sales! read more

Associate not friendly at all, rude. Owner please change all your employee especially the sunday crew very unprofessional.

Really disappointed in this store. My wife and I have done a lot of business here over the years, but over the last year or so the customer service and quality of products has really gone downhill. About a year ago I purchased a Breville automatic expresso machine; Oracle Touch. I purchased on the Williams Sonoma website for store pick-up. I get to the store and the ladies working there say something on the lines of wishing I purchased it directly through them in the store because the store will get credit for the sale and in today's times they really need it. I feel bad so say go ahead and return my purchase and let's rering so you all get credit. They were very appreciative, but the process took a long time. I get the machine home and find the machine is damaged. Its got dents and scratches and few other problems. I call the store and they apologize and tell me to come back in so they can order another and have delivered to my house. I'm not close to the store, but its the closet one too me. So I do the drive go through the lengthy process and wait a couple weeks for a new one to come. Wouldn't believe it the next one is damaged as well. Box all beat up and machine dented and scratched. So I go through the process all over again. I couldn't believe I had to drag it down to the store all over again. It happens AGAIN! Finally on the fourth attempt I get one that's in good condition and works well. To this day its our favorite machine and by far better then Jura's that we've owned. This week I purchased an Ooni Koda 16 on their website and again for pickup in the store. I didn't want to fuss around with purchase in the store because of how long it takes. I want to go to there pickup leave. I get a phone call right before leaving and they tell me their system is down so they have to cancel my order and then I have to come into the store so they can ring one up for me. Wait, so the system is down but yet you can cancel my order then ring up a new one. Makes no sense but whatever I do what they say. Of course again it takes awhile to get the whole thing rang up and on my way. I get it home and the pizza oven is garbage. I can't believe for how much it cost how badly it worked. Flames kept going out, oven wouldn't get over 700 degrees, and few other problems. So I clean it all up and take it back today. I drive my truck into the garage to their back door since I'm familiar with their process to bring large packages through that area, plus I need help since I recently had back surgery and can't lift things over certain weight. I knock and knock on the door and ring the bell and no one responds. I call the store and Debra answers. She asks me why I'm at the back door, rudely, and I tell her the details. She then shortly and rudely responds with a number of questions. Christ just open the door and give me a dolly so I can bring it in or help me. She comes out with attitude then opens the box while my truck is parked in the 5 min drop of parking space and asks more questions. Then she's like fine I'll bring it inside and you have to go around and come through front entrance. At this point my wife and I are extremely frustrated with how she treated us and now we have to wait about 30 mins to get help to do the return. Brenda the GM greeted us and seemed very friendly. She kept apologizing for the wait. She ends up helping us with the return. Again a number of questions, same Brenda already asked, about the return. She then disappears to the back room for awhile and comes back saying she had to check that everything there. She starts processing it but has a number of issues with the computer. I had also purchased the Ooni pizza wheel that goes with the oven and she lets me know I can't return that because its used. Wait, what? There's been items we've used and return there previously with no questions. I had even read the return policy on my receipt and no where on there does it say no returns for used items. It actually specifically lists out items/reasons for no returns and none of those were for used items. I read part of the policy to her since she tells me it says it in our policy. She seemed surprised that yup it doesn't say that anywhere in the policy. I start to get upset because at this point my back is screaming, we are frustrated the oven didn't work right and how Debra treated us then how long we had to wait. I had also asked for the number for the district or regional manager as I've worked for a number of years in retail and if I was the RM/DM I would not have wanted any of my customers to go through this experience. After asking for the number she says she will return the item. Holly crap! After all that now all sudden you can return it! read more

We ordered very expensive (over $7600) outdoor teak furniture set from WS which turned moldy and green/black months after delivery, in CA where it hardly ever rains. We have other teak furniture from other companies which have lasted a lot longer without turning moldy. We replaced the furniture once, but the replacement has the same fate of turning moldy within a few months. So we asked for a refund. WS picked up our furniture 3 months ago for the refund, but has yet to give our money back. So they've effectively stolen from us. We've contacted them a dozen times, and are always given the runaround, with an answer that our refund will be processed within 3-5 business days. This is a crooked company in a fancy disguise with overpriced junk. I just hope I can get my refund before they go out of business... read more

Madeleine was amazing and so helpful, the store was closing and she made us feel not rushed at all. Very sweet and professional. Thank you for ur time Madeleine ! read more

Williams-Sonoma - Kitchen & Bath Near Me - Walnut Creek, California

Unfortunately I will not be shopping in this store (Walnut Creek location) ever again. Sales women (particularly the manager) were very rude and condescending. They did not make me feel welcome or know how to treat a customer at all. After spending 25 minutes selecting several items, I ended up not purchasing what I had gone there to buy. Terrible experience and complete waste of time. read more

I absolutely love Williams-Sonoma. I could spend hours in their stores quite easily. Well, maybe not hours, but pretty darn close. They always have the most wonderful gadgets that make me feel quite domestic. My newest wants include the gorgeous raspberry colored Kitchen Aid Stand Mixer. Not only is it pretty and pink, but a portion of the proceeds go to the Susan G. Komen foundation for breast cancer research. That in itself is reason to purchase one of these mixers. My second drool-worthy gadget is the Breville Mini Pie Maker. I love desserts and I love things that are in miniature. Put those two together, and what's not to love! Mini pies are some of the cutest desserts ever. Not only can you make pies for dessert, but you can also make savory pies and quiches. Cute and practical! Despite all of the wonderful new kitchen toys, I have another reason for updating my review. When I entered this particular WS today, I couldn't help but notice an elderly woman who had difficulty walking and even standing upright. I happened to see a scooter just outside the front door with a little basket filled with plastic bags. I can only assume it belonged to her. Anyway, this poor lady was not well dressed and even had an unpleasant odor. I started to wonder if she was homeless. To my surprise, the sales associate could not have been more kind and helpful to this woman. She went to print out some information on an item the woman expressed interested. Not once did she speak in a condescending manner or treat the woman poorly. She was respectful, polite and courteous. It warmed my heart. While I purchase items from Williams-Sonoma quite often, I will definitely make it a point to do business at this particular location given what I witnessed today. read more

Anne Marie was a huge help to us today. She went way above and beyond for us while purchasing floor model product, even helped with cleaning it off. Thank you so much. Brenda, thank you for your patience with us also. We will surely be back. If you're looking for awesome service be sure to ask for Anne Marie! read more

I see some bad reviews about service and staff, and online orders. We have bought a few things from this location over the years. We recently bought some cookware, and we were very happy with the service and products. We doubled checked product prices online before going. We knew what we wanted. We keep the sales associate focused on that. I cooked Mac and Cheese in a very expensive pot tonight and it was the best Mac and Cheese in world history! read more

I placed an order online (for instant pot)to be picked up in-store at Walnut Creek. After a day I receive an email informing order has been canceled. There was no redress to get the item to me immediately. Wish they had placed a free same day delivery to me address. Or gave me options for redress. However they simply instructed me to go online and order again if I needed it. It was meant to a gift and Williams Sonoma had nothing to do with helping me out. I was on my own to figure out, they were not bothered about canceling their order either. Their customer service was not able to take complaints and gave me a store complaint number to call. Their store complaints automated answering system does not inform callers if they are closed but simply puts you on hold. I ended up waiting in vain. Finally when I called Store complaints, they did not think there was a problem canceling my order or the inconvenience caused. They gave me another email id to use if I wanted to give feedback. Total waste of time!! Will go for a brand better at customer service. More surprise!!! The email Id was not reachable read more

Williams-Sonoma - EmailID for feedback provided by Williams-Sonoma store complaints cell was not reachable - Kitchen & Bath Near Me - Walnut Creek, California

Right when I entered the store, an employee greeted me and asked to help which I declined because I was just looking. However the same person approached me again only less than 5 minutes later when I was looking at an item and stared at me. I had to directly tell them i am looking again and felt attitude from them. As I kept browsing, I felt followed and another employee approached me. This made me not want to stay in the store any longer and to just quickly pay for the items I had. Such an uncomfortable shopping experience. read more

If I could give zero stars I would. They were either under staffed or in the back. The ladies seemed irritated when I asked the location of an item and pointed to a wall without looking at me. After searching the entire area I approached the cashier nicely and asked if she could help me. She pointed to the same area and said over there. When I told her I didn't see it over there she responded rudely with "well then we're out of it". Still not looking up at me. I put down the few items I had in my hand and left. Rude and disinterested. read more

Williams Sonoma needs to re-work their online store interface. I tried to purchase a wedding gift but it wasn't obvious to select gift wrap or card enclosure but it was obvious on how to pay for the item. Unfortunately, the purchase went through, and it took over 30 minutes to learn that the only way to add a card and gift wrap was to cancel the order. The customer service lady asked if I could wait, and then they play blaring music while I was on hold. Then the lady said that she would retake my order and walk me through the system. I mentioned that I was going to pay through pay pal, and she said that she could only take credit cards. I just said that I'll shop someplace else. This company needs to do some major UI revisions. They have lost this customer. read more