On the whole most of Terra Outdoor Living's designs lean heavily towards woven, aluminum, and reclaimed plastic and carry a deep resort vibe. The service was helpful if not a bit overly helpful, however the few classic-feeling teak pieces they had needed to be sealed before use and that was a deal breaker for me. Not only did I not want to deal with the smell or the chemicals myself, but I also did not want to deal with discoloration on a $700+ item after I chose not to seal it. If it had been $200, I probably would have just taken the risk, but not at that price tag. Due to my environmental allergies and after discovering Greenguard Gold furniture I just haven't been willing to take a gamble on plastic or difficult to rinse off cords and weaving and unfortunately that was mainly what they had in the showroom. So all that being said, tldr Terra Outdoor Living has a very specific vision most of their items fall into and I'm sadly just not the target customer for it. read more

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We received outstanding customer service from Elbert who helped us understand the pros and cons of the various materials of construction (teak, recycled plastics, aluminum, etc.) including how they wear and what maintenance is required. He kindly allowed us to mix and match chairs and tables until we found the right combination which turned out to be one of the table, chair and cushion sets on display. He patiently prepared two estimates for different combinations which helped us decide immediately to proceed and capture the sales price offered. In this day and age of salespeople focused on their phones or each other, Elbert was a true professional and remained focused on our decision-making process. Buy with confidence, and ask for Elbert! read more

I had a great experience at the Walnut Creek store with ELBERT and ISAIAH who were full of knowledge and expertise regarding my purchase. They are experts in teak and I finally got the information I have been searching for 2 years! I've been to all the TERRA stores in the Bay Area and the service experience I received today was outstanding and fun. I'm just so happy to be able to shop local for such great products and now I have a team that I can talk to about my furniture. Highly recommend. read more

So pleased with the design help, patience and attentiveness of the staff, as well as the exceptional quality of furniture we purchased from the Walnut Creek store! We made our first purchase in May (before they moved to their new showroom), complete new fire lounge area and our second in August (new showroom offers so many choices now), to furnish two separate outdoor eating areas. James, the store manager was extremely knowledgeable and responsive, even after our purchases. The company delivered all items in great condition. I can't recommend the store, staff and furniture highly enough! read more

Terra Outdoor Living - Furniture Stores Near Me - Walnut Creek, California

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Very limited inventory. Have to rely on catalogue pictures. Staff is nice and tries hard to help.

We have been in a few times looking as we just moved to the area. We were always treated with kindness and attention even though we had yet to make a purchase. We finally ordered a few chairs for our front porch and Daniel was so helpful pulling out and rearranging items as we made our final decisions. There are only two people manning the store and it can get a little busy between walk ins and phone calls, but it wasn't an issue. We are so excited to get these unique pieces and we will be back to finish furnishing our outside spaces. Highly recommend for quality and service! read more

Drove from Stockton to check this place out. 2 sales people on floor. Waited to be helped, but no one acknowledged us even after we asked to use a tape measure. Girl was too busy looking at her phone and then watching us walk out the door. Wanted to spend money there, but got the impression we were not good enough to patronize their establishment. The furniture seems nice, is quite expensive. If you have questions or want basic customer service, this is not the establishment for you. read more

We bought a set of outdoor seating and a firepit in November from the Walnut Creek store. I am not one to frequently write reviews, but while we love our comfy new seating and cozy fireplace, we have been blown away by their amazing customer service. When we went into the storeroom, Alex was extremely patient as our entire family of four sat on literally *every* chair at least twice. It was a big purchase for us, and we wanted to get it right. When there were covid-related delays, Alex was great about reaching out to us and delivering things in small batches so that we could start to enjoy our deck furniture before everything had arrived in full. When our fire pit propane tank had an issue after just a few uses, Daniel was extremely responsive in problem solving with us and went above and beyond by dropping a new tank off at our home in San Francisco when all the ACE hardwares were out of them. This was a big investment for us, and we are so pleased we chose to shop here. Not to mention that we love the look and feel of our new deck set up. read more

I had a really great experience with Terra Teak & Garden. My wife and I had searched quite a bit for a curved loveseat for our newly redone garden and hadn't found what we were looking for. We then stumbled upon Terra's website and spotted a seat that looked like a good fit. And the price was less than similar stuff we saw on the web. Shop locally *and* save money? Couldn't be better. We visited the store, got loads of knowledgeable help from Charlene, and selected a really nicely made curved seat, a cushion, and a couple of possible tables. Charlene made it easy to pick out two table possibilities so we could bring back the one we liked less. Because of the size of the seat, we chose to have Terra deliver the items, which Charlene arranged. A couple of hours after we set this up, the furniture appeared. I applied an oil to the loveseat to bring out and preserve the grain, and the effect was great - the chair looks fab. We'll definitely go back to Terra Teak & Garden. read more

Let me just say that furniture shopping is one of my least favorite things to do but coming to this store is a lot of fun for me. I came to the store on Wednesday and Aubyn helped me find the perfect outdoor furniture for our space. She spent so much time going through the different types of furniture and educating me on the care and longevity of our new investment. The store has a resort and relaxing feel and I always seem to meet other interesting guests there. I was there for a couple of hours and I was loving the experience. I kept expecting a cocktail server to show up at any moment. Fast forward to Friday when I brought my wife and son in for their approval and Tim was there. I've met Tim numerous times for educational advise for the best and most efficient ways to treat my current teak furniture. He's saved me much time and money suggesting product and the correct tools. He also spent much time with us offering great suggestions and even advised us on other purchases that wouldn't have been practical for our situation. The employees seem to have been empowered by the owners to give the best service for quality furniture and accessories for a very good price. I love it when I go to a store and the employees seem like the owners. That's what I would call, having a great business model!! Especially in this day in age where the mom and pops, brick and mortar and the corporate stores are dying on the vine. Thank you not Amazon!! Thank you again Aubyn, Tim and the owners of Terra Patio for doing it right and making the purchasing process fun again. read more

I was extremely pleased with the service and quality of the items I ordered through Terra Teak in Walnut Creek. I needed chairs for my office, and they let me take two colors to my office on approval to check them out. I ordered 10 chairs, and they took care of applying the protective natural coating I wanted very quickly before they were delivered to my office. The coating application was professionally done, and the chairs look wonderful. In the end, it turned out that my space would only accommodate 8 chairs and not 10, and they were gracious about letting me return the chairs. I would definitely do business here again, and recommend the helpful staff at Walnut Creek Terra Teak. read more

Not much of any help from the lady here. I asked if the hardware are Solid Brass and she said "they should be or at least be good enough to withstand rust". I'm wondering if she actually knows anything besides the price tag that's written on the chair itself. I was the only customer there but I felt as if she didn't really want to sell me her products. Or she didn't think I can afford it :/ Either way, I will not be giving my hard earned money to this establishment. DO NOT PATRONIZE THIS PLACE Amazon or eBay here I come...... read more

This review is for Ludi who helped me with a patio set purchase a couple weeks ago. My kitchen is being remodeled and I have family coming into town at the end of July so I needed to have a patio set to use for dining. The set I had ordered months before somewhere else was scheduled to be delivered in July, but days before it was to be delivered, I got a notice that it was delayed until September. I frantically went into Terra that day to find something that could be delivered in time and Ludi helped me configure a set that met my needs and could be delivered in time. She even came up with a creative solution to make sure I got some backordered chairs delivered with my other items. The furniture itself is expensive compared to other places, but the quality seems good so far and it looks beautiful in our yard, but the service I got that day definitely deserves 5 stars. read more

We bought a powder coated aluminum extending table a couple years ago from this store that we love. The customer service has been absolutely amazing. We had a great experience shopping for the table. And recently, I noticed some stains on the table that I was having issues getting off. I contacted the store, and Daniel responded promptly. He came to our house and cleaned the table for us and it looks brand new! We are incredibly happy with the table and the customer service. We will definitely shop at this store again! read more

One of the most pleasurable shopping experiences we've ever had! Thank you Kimberly for being on-point and knowledgable, and for your hospitality and friendly disposition! The furniture is fabulous and the store is beautiful! We purchased our entire backyard living space there and have told numerous friends and family to check it out. We will be back to purchase items for the vacation home in Tahoe. Keep up the good work and thank you! read more

We have furnished our entire backyard using Terra Outdoor living furniture. Though we had to wait over two months for the furniture to arrive, it was worth the wait. The craftsmanship and quality of each piece is outstanding. If you are looking for any outdoor furniture that will stand the test of time, then Terra is your place. read more

For poor customer service. The gentlemen in the store failed to lift his head from his computer, throughout that that time I walked the entire store twice. Not one time did he ask "what brings you in", "may I help you find something". Just rude... I can't do business with people like they. Clearly he didn't want my business anyway. Terrible. read more

We were in this store for at least 45 minutes today. The store was not busy. There were 3 employees supposedly working who never even acknowledged us. I would never consider doing business with a retail establishment who didn't even look up from their computer screens to greet potential customers. read more

Walked in on a Thursday around noon with the intention of looking at some dining sets I had seen online and purchasing one. Two employees were there, both seated at the desk. Neither were on the phone. I was the only customer. They did not acknowledge me nor offer to help. Super poor customer experience. read more

Will never ever do business with this store again. The store manager has absolutely zero concept of customer service and is flat out disrespectful and condescending to customers. Once they take your money, they will never follow through on making sure issues get resolved when their products falter. read more

I don't know if people realize that Terra Teak is more than a teak outside furniture store?! We have purchased a trampoline, some chaise lounges with cushions, an umbrella with stand and a very large play structure from them. They also sell hot tubs and some beautiful, unique and environmentally friendly fireplaces. I love the service and it always feels good to support a small local company versus the large warehouse stores. Ask for Charlene. She is always a big help. Christina read more

I am so pleased with the furniture I purchased recently from Terra Patio & Garden. The quality of the furniture is top notch and the price was perfect. The best part of it was the service. Aubyn was so nice and helpful!! I will be back to purchase more and I will be recommending Terra Patio & Garden to family and friends. Beautiful store with excellent staff! read more

This spring we purchased an outdoor sofa, chairs and ottoman and were pleased with the quality of the furniture. The woman, name I forget, was very helpful. This summer I stopped in to look at some teak tables and a rug. I was the only person in the store and the gentleman at the computer barely looked up. When I approached him to inquire about these items he said, "You can see what we have on the floor or look on the computer." then went back to what he was doing. I guess that I was looking for a bit more help than the standard Home Depot line. Fast forward to September. We ordered a beautiful table from the same woman at Terra. The delivery was set and we were to receive a call a day in advance which never came. As a working person I need to take off early for their delivery time so I call the shop. Of course I get the dismissive gentleman that I dealt with in the summer. He said that he would get back to me. I waited, and waited then called again but no reply. As the store is on my way home I stopped to find out when delivery was going to happen as I had a certain window timeframe. He told me that he doesn't call unless he has something to say - could have called and said, "I am still checking on this please give me a little more time." He gave me a few reasons why he didn't call, none which made sense so I became angry and asked to cancel the order then asked who I could talk to about this situation. Rather than working with a client to resolve the issue he gave me his card and said, "I don't care what you say" among a few other stunners. At this point I needed to leave before I totally lost it and as I left he yelled out, "So...do you want me to cancel the order?" The warehouse manager called me and was apologetic, offered to give me $ back (which I declined) and worked to get the items delivered asap. In a nutshell...Great furniture and great service as long as you don't get the dismissive gentleman, believe his name was Timothy. I have a few other items that I need to purchase and believe that I will shop around to see if there is another company that is a little more appreciative of their customers. read more

i recently purchased outdoor furniture including a 5 piece teak furniture set, coffee table and fire pit. I had an issue with the sofa and it was replaced quickly and without issue. Nothing is nicer for a customer then easy returns and exchanges. The delivery guys are nice and are willing to help with moving everything exactly where you want it. Terra Patio is a great company with an extensive collection. read more

We purchased an entire back yard of Terra Patio furniture. All of it is good quality and very stylish. We worked with Aubyn and Tim, both were very helpful and professional. I would highly recommend Terra Patio! read more

This place is awesome! really great quality and the selection of outdoor furniture and accessories is top notch. But the best thing about this store and why I recommend shopping here, is the customer service. Timothy is also very knowledgable about their products and has great aesthetic taste. They really go out of their way to make sure you're a happy and satisfied customer! read more

Love the furniture offerings at this store, but the staff is what pushes up the rating to five stars. Incredibly helpful and informative without any hard-sell. We shopped at several different stores and liked the selection of furniture at Terra the best, because they had good options in teak, wicker, and metal. We learned a lot about the different types and styles, which helped us make our decisions. When we called later to order covers for our pieces, we were able to do it easily over the phone and just drop in to pick up the items. Highly recommend Terra Patio and Garden. read more

I had the nicest customer service from Timothy when I went into buy a fire table and replacement cushions for my wicker set. I thought he was great and very helpful - no hard sell - but very knowledgable. Prices were good here and the range of furniture and products were excellent. I will be back! read more

Ugh, I recently bought some outdoor furniture here and was mildly disappointed to say the least. The item I received was in much worse condition than the one I checked out beforehand in the store (it also took about a week to get to me). Sure they have friendly staff, the young woman working at the time was more than willing to help, but its the items themselves that I question. I feel like for the price that you pay here, you should be getting some quality items in return. However for the same quality as here, I can expect to pay much less elsewhere. I'd say shop around and see for yourself. read more

Great selection and sales people at this store. Been back a number of times to add to the inventory :-) We had a small problem once with a piece having a stain on it, and when I told the manager, she immediately took care of the problem. Definitely a winner read more

We've been shopping at Terra Teak & Garden for the last 3 years. My husband and i purchased an outdoor deep seating set, outdoor fireplace, and a play structure for our son. Not to mention various other pieces for our house. Im not sure what the previous review is about as oucustomer service has always been stellar read more

We had an incredibly great experience here. We had been looking for patio furniture for over a year and kept coming back to Terra Teak. We liked their products and they were price competitive. We worked with Tim in the Walnut Creek store and he just couldn't have been more knowledgeable, accomodating or more helpful. He made great recommendations based on what information we gave him. Our order even came in 5 days earlier than expected so we were even more thrilled. We couldn't recommend them more and definitely would recommend working with Tim. read more