told them what I wanted and they showed me a used car with less than 30,000 miles on it. I left…read morethen came back the next day to purchase it. All staff were polite and courteous, even when I returned the next day with questions about the many functions.

Terrible customer service. Difficult to schedule necessary work especially diagnostic. They do not…read morecare about their customers.

Give better customer service and stop ignoring your customers, I have reached out to my service…read moreadvisor at 8 times and left voicemails and to the date he has not responded, reached to your warranty department and having the same issue, I wish a many of days I would purchase my truck from another dealership, this is the worst customer service I have ever dealt with

Problems with the used car I bought that didn't appear until after the 3 day grace period and the…read moredealer hasn't followed through with actually fixing or addressing any of my concerns. They are willing to fix and address anything that was agreed upon at the time of sale but not after their 3 day window. Not to mention that it's been almost 2 months and I'm still waiting on my license plates... I would not recommend this dealership to any of my friends or family. I would have given zero stars if it would let me. Also, do your own financing on used cars. I saved a little over 1% on my financing by using my own bank and handeling the financing myself. The dealership got me approved through my own bank with a higher interest rate. The pictures are after the dealerships quality service and detailing of the car. What a joke...

Avoid CMA Ford Body Shop at All Costs…read more If you value your time, communication, and basic respect as a customer, I cannot stress enough--do not take your vehicle here for body work. I dropped off my truck after a fender bender in mid-May, and according to the tag they put on my key, it officially went into the shop on June 2nd, 2025. I didn't get it back until August 29th, 2025, that's almost 90 days in the shop for a minor repair. Yes, I understand delays can happen, parts availability and insurance approvals can extend timelines. But delays alone weren't the problem here. The real failure was the complete lack of communication. - I called multiple times, yet they could never give me a timeline, when I pressed for a timeline, they told me 10 days, and after 20 days I called again, they told me probably just another 10 days. - I asked to speak with Nathan G., the Progressive on-site adjuster. I eventually got his contact info, left him a message, and he never called me back. - Later I was told he "sent emails." I double-checked my inbox and spam folder, I never received a single email from him. And even if I had, if a customer isn't responding, any professional knows you pick up the phone and call, or send a text. Especially when both the shop and Progressive knew I was actively looking for updates. - When my truck was finally done, no one called me. I had to stop by the shop myself on August 29th and found it sitting finished (possibly since the day before, who knows). Throughout this entire process, I remained polite and patient. I never raised my voice, never acted unreasonable, and gave them more than enough time to do their job. But patience only goes so far when months go by without a single clear update. To make matters worse, because my truck sat mostly idle for nearly three months, I had to take it straight for an oil change and add fuel conditioner to protect the engine. That's something I did on my own as a best practice, but honestly, the shop should've taken it upon themselves to go the extra mile considering how long they had my vehicle. Now, to be fair: Is it fixed? Yes. Did they do a good job on the actual repair? Yes. But good repair work is the baseline, it's what any competent body shop should deliver. Other shops most likely would have done just as good a job on the repair itself, but with far better communication and customer care. And that's where CMA completely failed. Good repair work doesn't excuse 88 days of silence, poor communication, and leaving a customer in the dark. Being without my truck all summer was a huge inconvenience, and what should've been a straightforward process turned into a stressful one. This experience has cemented my decision never to do business with CMA again. Not only will I never use their body shop again, but I also won't be buying a vehicle from CMA Ford. If they can't handle a repair with honesty and professionalism, I certainly don't trust them with something as important as purchasing and servicing a vehicle. At the end of the day, it's simple: treat customers the same way you'd expect to be treated when you do business with another company.

Let's start with I'm a little salty to leave one star, but I'll chalk that up to sales…read more I took my Expedition in last July / August 2025 and ask them to please look at my radio / speakers, and to inspect my vehicle for a recall. When I went and picked up my vehicle, they said "If we can't duplicate it, we can't fix it. It's probably talk radio if you listen that allot, or it could be Google play, they don't sound the same as radio" When I ask Dave Lewellen if he checked the recall, he replied "No there's no fix for it yet. When you come back for your oil change we'll look then." My husband dropped my car off after that, for the break recall, and ask them to check the seat. Went to pick up my vehicle and they didn't have it on the paperwork to look at my seat. My husband told me this. I reached out to Dave Lawson (GM) the first part of November regarding my frustration with service. He had me bring my Expedition in and he heard my speakers, and I was telling him my vehicle has Gremlins. He replied it does not have Gremlins. I beg to differ. At that point they ordered seat covers and promised to look into my Gremlins. The only time I heard from them over the last nearly 2 months was when I would reach out, via email. I heard 2.5 weeks ago, they were looking into a loaner for me and ask me if a F150 would be OK. I replied 'it would be fine.' Radio silence. My last email to Mr Lawson, was letting him know of my frustration with this whole process and told him I wanted to sell my vehicle back to them, as I'm done. Radio silence. Bear in mind, over the last couple of years, we've purchased 4 vehicles from them, upwards of $250,000.00 spent with these people. The sales department is amazing, the service department smells like a full porta potty on a hot Summer day. I don't understand "If we can't duplicate it, we can't fix it." If I go to my doctor and explain something that is going on with me she ask questions and does her best to figure out what it maybe, however since she's been a doctor for ao long, she pretty much knows. Isn't a auto mechanic a doctor for automobiles? If, they're worth their weight in salt. You explain and they have the answer, nope not with these people. I have to wonder if they hope, I'll shut up and go away, or if they treat all women like they're clueless.

European Cars of Williamsburg successfully did a difficult job on my 2009 Bentley. They…read moredemonstrated a thorough knowledge of the car when most shops won't even work on them. Best yet, the job was done earlier than expected and below the estimate! As a surprise side benefit, the finished car looked better then anytime since it left the showroom floor. A great job! Thank you!

Don't waste your time calling them. I spoke with Gus, who put me on hold immediately and I could…read morehear him talking to another customer telling him to go somewhere else for his service. He came back on the phone with me and asked me to explain my problem quickly. As I was giving him an abbreviated version of my issue, he cut me off and asked for my license plate number. I asked him why he needed that and he said so he could look my car up. I told him I didn't have it with me and told him the make, model and year of my car. He told me he didn't want to work on it because of the parts, hassle and his technicians couldn't handle older European cars. Seriously? Total crap business. Fortunately I found out how bad they are BEFORE he had a chance to get one penny from me! I consider myself blessed.

Clay Dillard Local Guide·418 reviews·9 photos…read more15 minutes ago New I am 59 years old and purchased many vehicles in my life. My trip to Williamsburg Jeep was the worst experience ever They do not care about your time I communicated with the salesman I would be there in an hour to test drive a moab 392 jeep. He said come on I get there and the vehicle isn't ready to test drive. I told h9m my most important factory was ride quality He said they needed to go over my trade and run numbers before they would let me drive the car I told them go ahead. Y I'm getting pissed now because t g ey obviously dont care about my time The sale guy still doing nothing towards getting the test drive ready. I make plenty of money and have good credit

I went to the dealership in the hopes of buying a Jeep. From the time I stepped onto the lot I was…read moreignored until one salesperson, who was actually helping another customer, asked if I needed help. I asked him about a certain vehicle that was positioned prominently on the lot and was informed I would have to ask the Sales Manager about that vehicle. When I went to speak to the Sales Manager he could not be bothered to stop doing whatever it is he was doing on his computer and then informed me, without looking up or making eye contact, that the vehicle I was interested in was not for sale. Terrible experience. I have not encountered a business that tried harder not to sell a vehicle. Avoid this dealership.

They are the best,trust worthy,and the price very reasonable and fast thank you againread more

Always able to get straight answers to my questions and reliable, trustworthy diagnosis prior to…read moreservice or repair work. All you could ever want in an auto service center.

Trusted these guys for years until I started wondering about the services they were advising. I'm…read moreno expert on car maintenance and I didn't do the research I should have. Looking at an old ticket from 2024 I see they charged me $240 for a Wynn's Fuel Injection Flush Cleaning Service. Honda doesn't recommend it. They also kept my car for three days once. Fortunately I was able to work from home during that time, but not without cost. I switched to Crow's Garage. They're a tad less flexible but the service is more trustworthy.

We were first time customers, car a/c blowing warm air. In by 8am called before 5pm the car was…read moreready. Picked up the car and a/c was blowing cold.... next morning a/c blowing warm again. Called in and they were unable to fit us in for 5 days ? In at 8am ... shortly after a call with um, ya need an $800 hose, um ya no we can't provide a detailed estimate.... um, yeah parts take 6-8 days. Honestly, I lost any confidence this business had the skills to provide this service. I took the vehicle elsewhere ... there diagnosis completely different with a written estimate detailing the condenser as the worn part, the part was ordered and installed in less than 3 hours at about half the cost, with a written warranty. I went back to American Pride Automotive, with the rusted worn condenser and asked for a refund of the $276. misdiagnosis and repair that they claimed to have provided and the Service Director could not for the life of him admit to his businesses failure. So, I gave him and honest chance to save a customer and instead has lost any chance at our business, but for $276 he's bought a lifetime of bad advertising for American Pride Automotive to all our family and friends. I looked at the other reviews for this business and see it's a pattern.... that's a shame.

Great service! Quickly came to the rescue. George knows what he's doing, and does it with a great…read morepersonality. Brought my crippled car to my driveway, and asked "where would you like it"?... and proceeded to jockey it in, and around the corner to my rear-loading garage. AND THEN had the nerve to charge me only a fair price. And this was On Sunday. Father's Day Sunday.

horrible service lady was rude! didn't care! gave them specific instructions where to leave my…read morevehicle they didn't do that at all!! would not come correct it either. unprofessional on their own mistake. if I ask you to park my vehicle in front of my house why would you park my car down the street instead of in front of my home like I ASKED!!!!

A throwback: a car parts place run by friendly, well-informed gearheads. Very highly recommended!read more

From the owner: Carquest is a locally owned and operated auto parts store that has been serving our hometown for…read moreyears. We stack decades of hands-on experience like playing cards to get our customers the right answer, the right part, right now because in our business real answers from real people are crucial. Carquest customers always get a quality, local parts experience while also being backed by Advance Auto Parts and the largest parts distribution network in the industry. But we're not accountable to a corporate spreadsheet like our big-box competitors. We answer to the legacy of family businesses and to the towns and neighborhoods we grew up in. From the repair shop to the Little League field, we're here, and we're committed to you.