i took my car for a in my radiator leaking they had my car for 6 days and when i went to pick-up the car got one block, and the car run hot i bring the car back they needed the car for one more day. I don't trust it and i was very upset when i had to come back to get my car and when i did as i was leaving one of the work said something smart but i kept going i get to my car one of the worker came up behind my car raising his motor in his car i pulled up and got out my car to what's up but he kept going pass me my wife and kid just looked at him i will never bring my car back there again. Now the manager Cody king has great customer service but his worker are trash. read more

Yeah, I just went there with a car that has fittings. I got informed that they didn't know what zirk fittings were, and I explained to them what they were, and they said, well, we don't have the tool to grease a Zerk fitting, seeing that is part of a standard lubian oil job, if you have zurich fittings, don't go there because they can't do the full service. They obviously only change oil. read more

This shop was amazing. Jason was one of the most professional tire installers I've ever come across. Skilled,personable,and precise in his work. I takes alot for me to be impressed, he did just that. I highly recommend customers patronize his business. read more

I not recommended this service center. They rip me off, overcharged. In other Tire choice location estimated price for same service TWICE cheaper. Stay away from this mechanic center. read more

I brought my two young kids with me to get an oil change & tires thinking it would be around an hour, it ended up being longer however Chris (along with the mechanic that I didn't catch his name) kept them entertained that when we left they asked if we could go back again. The staff was awesome that day & would recommend them, however I would say to call ahead to see if they have the tires that you want in stock read more

I had a nail in my tire and one place that I went to before this place. They told me that the tire is fine and I knew that it wasn't fine because my PSI was lower than the other tires anyways they answered the phone and told me to come in once I came in. They fixed it very quickly. They were very friendly great service very cheap perfect.! read more

I have been to this twice and received amazing customer service. The first time I went there I had a flat tire and they immediately took care of the tire. The second time I went there I got new tires on and receive the same service. Josh was the only one there to open and did an amazing job. He worked on two cars at the same time. I was updated through the whole process. I would highly recommend these guys. read more

Got a nail in my tire. I called tire Choice they got me in super fast and got the tire fixed within 30 mins. Very nice people and highly recommend this place. read more

Tire Choice Auto Service Centers - Tires Near Me - Williamsburg, Virginia

I am on vacation and developed a leak in one of my tires I went to several different tire shops and was told it would be a few hours before they could help me I called Chris Rice and he was very helpful and told me to come right away and he would take care of it. I arrived at the shop and he took my car right in and told me I needed a new tire. He had the tire in stock and had me on my way in about twenty minutes. I highly recommend this business and if you need service he is the man to see. read more

So we were visiting from NYC and drove about 400 miles and unfortunately when we woke up we had a flat tire. After trying to fill the tire with air and would still get a flat tire we realize we needed to get it fixed. Emma who worked behind the front desk was so knowledgeable....not only did she help us with getting new tires but she was so involved with the service and repairs herself. I also was so shocked how accurate they were with time management and my car was done so quick. I hope to never have car problems again but if I do...I know exactly where i will go. Reliable Fair Quick and very friendly read more

Showed up to get an oil change @ shop opening they took my information and keys & then I waited half hour just to be told no mechanics had showed up to work and it's unknown if any would show up. It's not the first time this has happened at this location. When I asked why this keeps happening the front desk personnel told me there's nothing they can do to enforce employees to show up for work (write ups/termination) because they are short staffed and they can't afford to loose workers so we just let make their own schedules. I definitely wouldn't recommend this shop. read more

Do not take your car here for an inspection. I did last week and they said my rear control arms bushings were cracked and needed replacement. They did not pass my inspection. They also wanted to charge me 1400 dollars For a battery and 2 control arm bushings.. RIDICULOUS!! I went to another place and they passed me with flying colors.. read more

I was very pleased and relieved by their fairness! The woman and the man at the front were so nice - I didn't catch their names. My car stalled right before I brought it in. They inspected it and took it for a drive. After waiting over an hour, they came back to me and said they couldn't find anything wrong with the car. They didn't charge me the inspection fee. I feel that that is fair, but also such a sigh of relief considering how many other auto shops try to nickel and dime you, especially being a woman. It was nice to have the peace of mind that my car is ok, and the woman said maybe it was watery gas from a gas station, but other than that she didn't know. I would probably bring it back to them if needed. read more

On family trip noticed screw in tire, went to other big name tire places and all were going to be hours. We didn't have hours, we had to check out and drive home. They opened at 730, had car in bay 734. These guys are awesome. read more

Re: ID # 16351823- Monro, Inc. Dear William Pillsbury, We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: "Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response." If the company's answer is unacceptable, you may wish to seek the advice of an attorney, or file a claim in Small Claims Court. The BBB publishes the details of complaints received by our office. The text of your complaint may be publicly posted on BBBs Web site (There are a few instances when a complaint does not meet publishing guidelines and BBB reserves the right to not post in accordance with BBB policy). Please do not include any personally identifiable information when you tell us about your problem or in your desired outcome. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. BBB may edit your complaint to protect privacy rights and to remove inappropriate language. Sincerely, John, Complaint Handler, ext. 200 Better Business Bureau MESSAGE FROM BUSINESS: December 21, 2021 Better Business Bureau 100 Bryant Woods South Amherst, NY 14228 This letter is in response to the complaint from William Pillsbury, #16351823.             Mr. Pillsbury brought his 2013 Ford Explorer in on February 13, 2021 and stated that he would like the shop to "check over the brakes, getting a vibration in the steering wheel." Our shop in Williamsburg VA replaced the front pads and rotors on the vehicle.  We do not have any record that Mr. Pillsbury brought the vehicle back with any concern with the brake work that was done in February and the warranty for our brakes carry a lifetime warranty on the brake pads and a one year warranty on the labor as well as a one year warranty on the rotors and their labor and as it states on the back of our invoices our warranty is only valid at one of our locations and our warranty is voided when the vehicle is taken to an outside shop.  Therefore, we will not be refunding Mr. Pillsbury for the services we provided. Thank you for your time, Theresa Griffith Guest Services Manager Monro Inc. This business is full of incompetent mechanics and service personnel do not go here.! read more

I've come here for years to get my oil changed and inspections and such. Well not even a year ago I got a 2013 Santa Fe. A month ago we brought it in and asked them to look over everything because something felt off and having 5 kids, 3 of which are toddlers, we wanted to make sure our car was safe and wouldn't break down. When they told us there was a leak in the timing cover and it would take a week to fix for $3500 we told them okay fix it. Now after having it back for a week we see oil under the car. They say bring it in. So now after ANOTHER week of them fixing what they said was a hairline crack in the front cover that expanded with heat and was now leaking a substantial amount of oil, we expect to get our car back working. No. Now they say it's still leaking a substantial amount of oil from the head gasket. Now we've been driving our car with a wonky head gasket that's been leaking for who knows how long which has gotten into who knows how many places (cylinders, alternator, etc) and they won't touch it. Which this could have been found the first time had they looked it over properly or while the motor was already apart and we would have a fixed car for $3500. Now we have a car that we can't drive and have spent $3500 to have an even more broken car that will take at least $1500 more to fix and now can't even afford a rental because they straight robbed us. read more

Frankie and his crew are the epitome of customer service. Attentive and honest, rare traits in a service industry. Highly recommend for your needs. read more

Today was my second time taking my car here for oil change & tire rotation. Both times going there I have experienced amazing service! The new owner, Dawn is awesome! I highly recommend bringing your car here. They'll take care of you!!! read more

Got a flat on vacation. Ended up at this place after two other places had no time to fix a flat. Thought they did a fast job and got me back on the road quick. Price was reasonable. Thanks. I would recommend them to a friend. read more

Tire Choice Auto Service Centers - Tires Near Me - Williamsburg, Virginia

This shop goes above and beyond. Not only are they extremely reasonable with their pricing but their customer service is great. David went above the call of duty to find me a break hose for my Yaris, and even though it ended up being a dealer-only part, he still made sure every option was exhausted before letting me know what my next course of action was. They changed my tires on Christmas Eve and they did it with a smile. You honestly can't find a better shop here in town. Highly recommended. read more

I have beeen going here for years. Never had a bad experience. One time I bought my tires from Sam's Club & it was better priced BUT it was a pain to get tires rotated & other service because the wait was to long. Here it is right down the road. I have bought tires, had inspections done, had my oil change & other repairs & have been pleased. I have dropped off my car & said "I don't know what's wrong with it just fix it." And find the repair was very minor. If you find a place that you like you should give them your business. They get to know you & your car. read more

mechanic had accident with my car when taking it out on test drive. Received accident report and was told claim was being submitted to Corporate to be compensated for the damages. It's going on 3 weeks now and I have yet to hear anything from Corporate not to mention I've called for a response and the phone message always relays the message, " you are caller number 1 and someone will be with you shortly". Shortly turns out to have been 30-40 minutes when finally taking my info and stating that the claim is on file....: how long? Why hasn't their insurance company notified me yet? read more

After a day attending Bier Fest at Busch Gardens, we came out to discover our vehicle had a flat tire. Went about putting the spare tire on and woke up early to go around to get the tire fixed. Mind you, this is our last day of our vacation and we need to check out of the hotel by 11am. First stop was the trusty name brand shop, I go to local to me outside of Philadelphia, Firestone complete auto care. Long story short, they turned me away and told me I needed a new tire. Considering I've plugged multiple tires in the past on my own, I knew that was I lie. A little searching around and we found Tread Quarters, we called, spoke to Dave and was told to be there at 9:30am. Dave told me he would have us in and out before our hotel check out time and it would only cost $25. To say the least, we were there promptly at that time. Dave, warned me that they were running just a little behind schedule and would fit me in ASAP. He held true to his word. After waiting a total of 45 mins and $25 out of my pocket, we were on the way out the door with tire fixed. This is an outstanding place!!! I wish that we were more local, as I love dealing with honest folks like this. Thanks Dave at Tread Quarters for getting us home safely. read more

Tire Choice Auto Service Centers - Exterior - Tires Near Me - Williamsburg, Virginia

We take all three of our vehicles to Tread Quarters on Second Street, Williamsburg for inspections, and all of our tire needs. They do a great job and are honest about the work they do. No more paying for alignments that really don't need to be done. They are extremely busy, but efficient. If you can leave your vehicle there for the day, it works out better for all. read more

Great shop. Good prices. Very customer service oriented. If you need a tire repaired or replaced, they are quick and fair.

Traveling alone with my kids when my back right brake began grinding (locked up brake caliper) I was relieved they agreed to let me bring it right in, and immediately put it up in the lift to assess. The kids and I took an Uber to Colonial Williamsburg and I had my husband call Dave to verify the issue and price. The price was high ($500 compared to $350 at Monro Muffler) But I didn't have a lot of options at that point, so my husband said to pay it, but not one dime more and not to let them do anything else to my car. Later Dave told me to be there between 5-5:30pm to pick it up, but when I arrived at 5:15 I was told the tech still had it on the lift, now with the other side's tire off and refused to put it back on because it was "unsafe". I told the guy at the desk that my husband and Dave had agreed on a price and that they were NOT to do the other side. The guy was snarky and said Dave left early and always leaves him with all the problems. I had to have my husband call again and tell them to put my car back together and let me leave. Six days later I'm back in my home state and my other brake caliper is completely FINE. I'm giving 2 stars instead of one because they did get me in the same day and the techs I spoke with were nice. read more

They're great at what they do with perfectly nice employees (I had tires replaced and a state inspection) but do not expertly any timeliness of communication whatsoever. Both times I went I had to call for them to tell me that my car had been ready for 30+ minutes. That's frankly obnoxious read more

Got a flat on the highway and these guys matched my tire and replaced it fast and for cheap! 10/10 would recommend

Clean shop! However this man lied to me about what was wrong with my car. Trying to charge me $1000 plus. I went to another shop, and they told me something completely different. And they charged me $300. They take advantage of young people do not go here. read more

This is the old Tread Quarters, still providing top shelf service. Dawn and her guys provide the best service around. Have used them three times ... now they are my go-to tire place. Recommend highly. read more

Great service. nice people, nice place, and they fixed my little battery issue. WILL be going back for tune-up. Seems like a good spot so far read more

I made a visit after one of my tires punctured at the outlet and we had to get back to No VA that night. Pros- the guy gave me an honest assessment on what tire I should get even though other tires were more expensive. Got tire installed w/in 45 minutes. Cons- they didn't bother to put my spare tire back in the compartment as I expected; and my new tire was inflated at 32 psi whereas the other tires were at 38 psi. That's just subpar work. I WOULD NOT RECOMMEND THIS SHOP. read more

Here in Williamsburg for emergency visit as my mother is in the hospital- going back and forth at all hours and headlight went out. Honda? Leave your car here all day and we will try to fit you in. Tread Quarters? Come by at noon, it's not as crowded and we'll get you taken care of just as quickly as we can. I arrived early(no where else to go before home) and they immediately started work. Fast, efficient, economical, trustworthy and caring. I would come back here anytime . read more

I came to this business due to the great reviews & also the mention of them not taking advantage of women. Everyone was very nice while my car was getting inspected and communicated well. read more

During our visit to Williamsburg, we had a very unexpected incident occur. We were stuck with two flat tires, both on the passenger side (apparently so did like 100 other people). It seemed like every tire place within a 10 mile radius was booked solid. We were referred to TQ, where our service was excellent! Blair at the front desk was very helpful and ensured that we were back on the road quickly due to our sensitive time frame (coming home to Philly on a Sunday evening). We would definitely recommend this shop to others. read more

They offer professional, quick and thoughtful service. The tire pressure light in my car was on and I tried to fix it but the light was still on. I drove to the other two shops but none of them bothered to talk to me after more than 10 minutes wait at each shop. It was Friday afternoon and I understand they were busy. I then found Tread Quarters across the street. The mechanic at Tread Quarters checked the tire pressure immediately and helped me turned the tire pressure light off. He also replaced two caps (one was missing when I tried to fix the car while the other was old). They charged nothing for the service! I don't know much about cars and was a little panic when there was a problem. I'm grateful that they helped me solve the problem immediately. Great service. read more

Do not EVER take your car to be inspected here. They are con men & immoral at best. Our car was running perfectly fine before we took it to be inspected & now it's completely fucked. (Sorry for the language) I should have known better from last year when they claimed the left tire rod needed to be replaced, and my husband ended up replacing the right by accident. They didn't EVEN CHECK. They just put a sticker on it. They replaced the rear brakes, and calipers this year and it's shaking so badly that it cannot be driven. They did an "alignment" that did absolutely nothing but make it worse. $100 down the drain. We even bought 4 brand new tires. $400+ later & nothing to show but a car that cannot be driven properly which is the point of a state inspection, right? to make sure the car is safe to drive? I am extremely irritated & I am warning y'all, it's a waste of your time & money. BTW, the best place to get new tires with AMAZING customer service is Rodney's Tires!! read more

Tread Quarters consistently provides exceptional customer service. Brought my car in for an oil change, but before I could pick it up a snow storm moved in and I was unable to make it back that day. When I came in the following day, David saw me wiping snow off of my car with my bare hands and brought me a brush so I could get back on the road safely. Thank you David and the rest of the Tread Quarters team for your hard work. read more

Wanted to like this place but my experience with Tread Quarters I will not return. Got a new tire and had to keep adding air, bought the protection plan. Needed a second tire and said they found the problem with the first new tire and fixed it. Yeah they fixed it by switching out a valve stem from one of my other tires that started to lose air after my visit. I drive my young children around and if they are going to put people at risk on the road, they don't deserve to be in business. Won't ever return. read more

Amazing experience. I had an issue with a tire and had to drive long distances the next day. These guys ordered my non-standard tire, called when it was in, had it installed, and were completely courteous about it - all within 18 hours! read more