At this point, I've had to escalate my concerns through state and federal complaint channels…read more I received excellent lupus care at the Georgetown office for years - Jordan is an outstanding provider, and the staff there has always treated me with care and dignity. Unfortunately this does not extend to the Round Rock location, where the rheumatology department has been transferred. Two visits to this office have jeopardized my entire treatment plan. First, they gave me another patient's private paperwork. Then, at my most recent appointment, I was only told after my vitals were taken that the visit would be conducted via telehealth. I had been told I'd be seeing a different PA since Jordan is out, but the provider I was scheduled with -- Jennifer Priestley -- I learned in the after care notes is actually an NP. Jennifer ignored the new symptoms I reported, and after I clearly requested FMLA documentation, she offered to go over the prior month's lab results and said that if I wanted to pursue FMLA, a PT would need to be involved (which isn't strictly true). When I became tearful at this, Jennifer asked if I was "seeing a therapist." I immediately walked out of the appointment because I didn't feel safe with her as a provider. After I left the appointment, Jennifer submitted a behavioral health referral. The medical notes I'm able to download inaccurately state that I consented to telehealth, that I "understood and agreed" to a treatment plan that doesn't exist, and that I consented to a therapy referral that was never discussed. They also claim the appointment lasted more than twice as long as it did, while omitting my new symptoms and my FMLA request. These inaccuracies were signed off by Dr. Pegram, making them part of my permanent medical record. My messages asking for clarification are being ignored and I'm now being treated as hostile simply for trying to protect my care. I'm being shut out of a medical practice I trusted, and I'm losing access to treatment for a life-altering disease - because I asked for help while my regular provider was out. Conversations with APC leadership are just as concerning. In discussing this issue with Jody Green, she said that I shouldn't have been scheduled with Jennifer because she doesn't have the same experience Jordan and Nicki have as PAs. The very next day, Jody told me that Nicki is a nurse. When it comes to my medical records, Jody said she sees my FMLA request on their end as well as some additional notes about my symptoms that are not true. When I asked for a copy of my full medical records, including this additional information, Jody said she would need to speak to APC's attorney before she would know if she could. I have yet to hear back from that conversation, as well as from the email I sent to her directly requesting my full medical records in writing, or from the other two emails I sent to the inbox address listed by her photo on the website. I also have 5 portal messages that are all unanswered (despite everyone I speak to saying they can see them). The negative reviews being dismissed on Google are an extension of the poor treatment patients receive at this location. Asking for a phone number publicly is not a real response - patients can't reply to these comments, and no one should be expected to post personal contact information online. It would take very little effort for APC staff to look up patients and reach out directly, or simply respond to portal messages. Patients with complex health conditions deserve safety, medical accuracy, and dignity. Instead, I've been left misrepresented in my records, denied proper care, and placed in a situation where my lupus treatment has ended. This has been one of the most distressing healthcare experiences of my life, and I urge other patients with chronic illnesses to avoid APC.

Leg and back pain due to a major accident. I am nearly pain free. Dr Whistler and Dr. Harper have…read moredone wonders for me so glad I found them. I've been in pain since 2015 an my life has been miserable. The people in his office are awesome. They treat you with respect and care. You can't ask for better people and better doctors.

Dr. Ghanti sent my script to my drugstore on Thursday. Friday afternoon the store told me they…read morecouldn't fill it due to a vendor shortage. They informed Dr. Ghanti and suggested I try to find another drugstore. I did within minutes but could only leave a message at Balcones Pain as they are now closed Friday afternoons. I did get an automatic response saying I would be contacted. They never contacted me. Since BP recently joined Capitol Pain I tried contacting them with the info they provided Thursday but got no response, except to say they would not fill prescriptions on weekends. I'm very disappointed. I've been a patient at BP since the mid 2000s and always felt good about their treatment and respect of me and my needs until now.

This was my first visit with Dr. Chen. I am seeking help from him for refractory angina pain and…read morelow back pain. So it is too soon to say whether or not the treatment he will provide will help but I am very impressed by my first visit. He is the second pain specialist I have seen for my issues. Dr. Chen was extremely thorough and patiently took his time to explain my issues and options. This was a refreshing experience because my last pain specialist just wanted to rush me into injections and then offered no options but surgery when the first injection was unsuccessful. I will update as my care progresses but so far I give him an A+.

While Dr. Arias Garau, is the best doctor I've ever had, the staff at PSA are the most unfriendly,…read morerude and incompetent people that I have ever experienced in the 50 years of personally working in healthcare! That, unfortunately is a direct reflection on her. I tried to speak with her directly but I apparently was not allowed to (I left several messages to speak directly with her). It's not solely on the rudeness that I'm not going back but the incompetence, the lack of communication to the patient. That is when major errors are made.

I loce Dr. Caylor. No BAck or hip doctor has ever helped me as much as him. HAve doen a RF back…read moretreatment and a steriod injection in the hip with him and pain relief is 90%. I highly recommend him. He has a great personality and I have found him to be extremely funny and easy going. No one better IMHOP

My Massage with Kelly at Connected Health was very relaxing and really hit the spot. I'm moving in…read moreso my body was so sore from all of that work and her slow long strokes really made my body relax.

Very nice people, really good treatment. You feel that they care about the patient. Also very…read moreflexible with appointment schedules.

Dr Khan listened to me patiently and kindly. To my amazement, using ablation, he reduced my neck…read moreand shoulder pain to nearly zero. That pain had limited my activities, and significantly reduced my quality of life. Going into his office I had been told I might need spinal fusion. And now I'm pain-free in a way I never thought I would be. It feels like a miracle. I would recommend him to anyone. He's a kind, ecperienced, and effective physician.

I brought my wife here for a steroid injection to help with sciatic pain. If you have BCBS, expect…read morea $55 co-pay. I was hoping to join her in the procedural room, but since they use an x-ray machine, guests are not permitted. She was out only after 20 minutes feeling significantly better. The sciatic pain had been greatly relieved and her mood was elevated. She'll be due back in 2 weeks for a followup. Update to follow if need be.

I was referred to Airrosti for my neck pain by an orthopedist, and I am honestly very surprised by…read morehow effective the physical therapy here is. Dr.McCaleb is simply beyond awesome! It is unbelievable how she can precisely pinpoint where your pain's coming from, completely unwind your muscle knots and stiffness in just 30 minutes, and after just one session your movement feels so much better already. My neck pain that had been bothering me for months is gone after two weekly sessions with her.

I came to see Dr. McCaleb with scoliosis and thoracic outlet syndrome--chronic conditions that did…read morenot have quick fixes. She went the extra mile with me immediately, providing in-depth, compassionate, thoughtful care every appointment. Unlike a lot of doctors I've been to, she took the time to really ask me important questions and tailored her treatments to what my body actually needed. I've spent years looking for a doctor who could really help me, and in a handful of weeks, Dr. McCaleb changed my life: it's as simple as that. I recommend her to everyone I know!

Dr. Trent and Alex are the Batman and Robin of muscle injuries--true miracle workers. On a scale of…read more1-1000, they're a 1000. My softball player gets a stubborn muscle injury about once a year that we can't fix with typical methods. Dr.Trent treats the tissue, and Alex provides strengthening and stretching exercises. She's pain-free and back on the field in three visits or fewer every time. We're incredibly grateful for their help--not just for recovery, but for teaching prevention. If you or your athlete gets injured, go to Airrosti Leander--they'll have you game-ready in no time.

Dr. Simon healed my pain in one visit! Of course, I was sent home with an app and exercises that I…read morestayed compliant with...but I didn't need to have another appointment cuz after the treatment and ice, it all got so much better! He also taught me what I was doing that caused my pain so I could avoid it later in life.

When I had surgery last fall, Arise Medical Center used Westlake Anesthesia Group. The…read moreanesthesiologist and nurse were both great: informative, confident, friendly - all good traits when you are about to be put under and wheeled away. The out-of-pocket estimate was pretty accurate. However, be aware that you need to ask for an estimate for both the anesthesiologist and the nurse. They are billed separately.