To start with. Willis Management Group and its property managers are the worst in the business. But aging I do not blame them as it our HOA's fault to select them. I have been dealing with Willis to resolve multiple HOA related issue and like all the other issues they are of no help. The letters are ambiguous, emails are rude and the service is way below par. Our HOA manager thinks that she is the law and cannot be challenged. But this time she has pushed the limits. In summary stay away from this company read more

Chris and Rachel are a great team taking care of our neighborhood. They are very responsive and making sure our community is well maintained. They are good at following up with vendors. And do a great job preparing for HOA meetings. Highly recommended. read more

After seeing the poor reviews I felt compelled to write a review. Our community has changed management companies twice before settling with Willis and our experience with Willis has been nothing short of excellent. They are very proactive in running all aspects of the community. While they have their contractors, they work with us in picking the right contractor at the right price. And respond to our requests promptly. We can't be happier. read more

As of today, the HOA and Patrol company haven't done anything to handle the parking issue. More than half of the parking spaces are still occupied by the cars without parking permit. read more

I am one of the board of directors from one of the HOAs. I see lots of bad stars in this forum, but the truth is management company is facilitating the board's requests. We hired WMG last November since then they have been working with the board very closely. They facilitate board's requests and so far they are doing a good job. One thing to keep in mind no matter what management company you hire if the board is not actively looking for things, your HOA will not improve. The other thing is when the management do the job correct way, and enforce rules correctly there will be some unhappy residents. This is always the case. My advice is to count the positive and negative comments from the board members rather than residents. Because board members comments have more weight than residents. read more

I am giving one star base on the person that I spoke with on the phone from the management group. Not only she didn't answer my questions professionally, she is in a hurry hanging up on me. Try to avoid this HOA company for your good. read more

I'm thoroughly and utterly disappointed in this company. I don't write poor reviews about anywhere but time and time again I have been completely appalled at the nonchalant and vague responses I've received when reaching out to this company as a resident in a development they manage. The first go around, I was inquiring about their rules on guest parking, which requires us to notify them days in advance whenever we have a guest overnight or for more than 5 hours so that their ticketing service will not ticket them. It's literally impossible for a friend to casually stop by for an unplanned visit and decided to spend the night without the risk of them getting ticketed! Because let me tell you, even if you DO notify them, you'll still get ticketed. It happened to me, TWICE. Once, the ticket was placed directly over the note I left stating that I had notified management, and to please not ticket the car. This rule is ridiculous too because there are SO SO many empty guest parking spots never being used. I pay rent here, I should be allowed to have people over whenever I want! Additionally, I've reached out to clarify these parking rules, and each and every time they responded, they did NOT answer ANY of the questions I asked, even when I literally numbered them after not getting any help after going back and forth for several messages. All I got in return were completely vague responses that didn't even acknowledge the questions I asked! It translated as "I don't care, and I'm not going to ask someone who knows the answer to this". The last email I sent in that thread read "I don't mean to be rude, but can you please answer the questions I've repeatedly asked in the past emails?" And I never got a response from that. Nice. Most recently, I've reached out with a concern about an animal that I fear is in danger of neglect. Their response? "I do not believe there is anything we can do about it." I absolutely love where I live, but this company has taken absolutely no effort to help me when I've approached them with my genuine concerns. I would give them zero stars if I could. Very, very disappointing & frustrating. read more

Willis Management has been managing Sobrante Estates Homeowners Association for 5 years and they are terrible! This picture of water damage has been like this for 2 weeks! It takes multiple complaints to take care of serious repairs. The pic of the balcony damage has been this way for over 6 months! We used to have a beautiful complex. Over time they have become less concerned with managing our complex. I do not recommend this group. read more

Willis Management Group - Water damage in roof of laundry room 2 weeks ago and balcony damage 6 months ago. - Property Management Near Me - San Ramon, California

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Do not use this management company. Everything I read describes the way they do business. What has been described is only the obvious. What does it look like if you dig deeper? Anyone using this company should pay close attention to their financial reports and Reserve Studies. I recommend an audit, as well. I would not describe them as law-abiding. This company lacks business ethics. A good comparison is the Trump administration. I will give a few examples of what took place under their mismanagement. The owner encouraged our previous Board to hire a Board Members's husband and pay him $50 per hour to put 4 bolts on a broken pool chair. The expense for his labor as misrepresented in the accounting as reimbursement for labor. Perhaps that is why the majority of good yelp reviews are from Board Members. It's much easier and financial rewarding for all involved to keep the Board Members happy. Under their mismanagement, the Reserve Study was Bogus for at least 10 years. It contained line items year after year of expenses that didn't exist and our biggest capital expense was left out. The capital expense I am referring to was residing and painting of all homes at approx $20k each. You have to try hard to miss that expense. Approx. 30 homes were already completed. In addition, they did not have a schedule. Coincidently, 3 Board Members, had their homes resided and painted. Do you get the drift? On their time-clock, the Board did not have elections. The Board Members would elect themselves. Ballots did not get sent to homeowners. It would be written in the Board Meeting notes that Willis Management wrote, that an election had taken place. It took me over 12 months to work the process using the IDR (Internal Dispute Resolution) to demand an election. (Unfortunately, for them, I had work experience working in the property management group at one of the largest corporations. I was familiar with the industry and how they operate. I also was a Contractual Vice President for a large union so I was familiar working within a legal system to accomplish tasks.) Willis management used all the tactics they could to stall the election but I was finally elected to the Board. Willis Management quit and refused to provide me with the notification letter and the association property. They refused to show up at the Board Meeting which was their obligation from in the contract they wrote and signed. Throughout the ordeal, Chris, the owner, behaved worse than a two-year-old. I could tell he utilized his lawyer friends by the stalling and revenge tactics he displayed. Hurt me, hurt me. He also billed us for services not provided and refused to provide our financials to the new management company unless we paid the bill. He held our property for ransom. And......he told me that he had never met anyone like me. LMAO, If there were more like me, there would be less like him! What I just gave you was just the tip of the iceberg but I think you get the picture. A read more

I do not appreciate this company. They are the definition of fraud. I called about my garbage and the mice situation in our neighborhood and not only were they beyond rude they don't return calls but instead send mailers with threatening messages and demands that will slap fees on my account. Interesting. I've lived in my home for 13 years never ever a issue. Get your act together folks! read more

They hire your neighbors as their contractors to take care of your whole neighborhood. If you somehow criticized that contractor for any wrongdoings in the past, the contractor would turn around to revenge you by refusing to fix anything for you when you have an order to go. That was many of my neighbors experienced in the past in Northgate West Garden homeowners associate. That is very much interest conflicts. They should be sued for this cause--- discrimination! read more

I wish I can give them a bunch of negative stars. Don't ask them even if you have questions, they won't and can't answer anyway. Especially Dina who is always pointing finger to other reasons when she can't answer the question. Non responsive and inefficient practice office I ever had. I bet all negative reviews on this page are CORRECT except obvious few 5 star reviews. L Sheila mentioned their non-responsive, I agree. Roylen said "not enforcing/upholding CC&R's, I totally agree with him because I had same issue. Just wondering where the all (increased) dues go? Maybe it goes to someone just sit down in the office and do nothing all day long. read more

Absolutely amazing service! Willis Management always goes above and beyond the call of duty to ensure that our community is all taken care of. Whether it be a broken sprinkler, to an all out flood, Willis Management has always been there. They all work very hard to ensure that if there is an issue, it gets taken care of in a timely manner. Management companies catch a lot of flak from residents for issues that are the residents issue more than the management company. I am very pleased with their service, from the exemplary service of Rochelle at the front desk, the awesome work of Jen, who manages our property, to Chris Willis (owner) who has always been professional and will come personally to shut off a water main leak at all hours of the night. These are great people who really care and will only provide the best service possible. For that, I thank you. read more

Willis took over our HOA about 2 years ago I think. Our previous one was terrible. I've emailed Angela quite a few times for different things and she always responded quickly, even on a holiday. Took care of all the issues in a timely manner over the last couple years and works well with our HOA president. read more

The worst especially Melissa. The assistant managing agent who made an unprofessional remarks towards me and my husband. She emailed her boss and telling her that we are nuts and it was sent to me on a thread. How can u trust this company if they have that kind of people working for them. I ask them many times that this person should not be handling my issues but she is still the one keep sending me notice and emailing me. read more

Rachel supposedly in charge of our townhome issues is incompetent...and does not return calls.whats the problem? DOyour job,you are ripping people off!!! read more

Poor management company. Specifically Tony Abad. This company is just sucking up fees and not doing much to earn their management fee. Over the years, we have had numerous problems with this company when we contact them with issues. They want us to go do all the leg work for them to do their jobs. We are a gated community with an HOA board and committees. When we report something that needs to be addressed, instead of using the existing resources at his disposal, Tony asks us to go take pictures of the issue. For sake of the simplest possible way to document things, use the roving patrol, or the HOA board or committee's. They either get paid or voluntered to be part of making the community better. We have ongoing issues with parking violations, fences being down and not rebuilt. The back fence near the bridge has a gaping hole that teens, homeless and others use to access the community. Mr Abad has been notified of this and just ignores it. Willis Management is a group of leaches that just take big fees and does the least amount of work possible to keep their contract. The are other options out there that you should use, these leaches are at the bottom of the barrel. UPDATE. I have been in contact with Briana after my initial post and she has been friendly and helpful and they are finally getting some things done read more

Horrible management and ridiculous security parking enforcers. They don't understand their own policies. Completely incompetent. Issue you a warning for parking for several hours in a guest parking when it is the first time. Useless staff and un-informative. They are just an agency with poorly trained staff and need better managers. Guest read more

If you want or need a managemen co. these people will look you right in the eye and smile, then stab you in the back. At first they wern't bad, I as President of our association for well over 15 yrs. I did most of the work. We were having and by the way still are, having problems with owners breaking rules. We had a meeting for one of the worst offenders. Pictures were taken for months, the day of the meeting Jessica's stabs me in the back with help from a couple board members, so that day I quit being President. To her are rules were not strong enough end of story nothing done. The association is getting worse everday. We have become a red light district, a trash magnet, and so much more. They follow no rules, we haven't had our yearly meeting in 3 yrs. Look I could write a book about these people. In the end they will do the least, charge the most, add dollars anyway money they can for themselves. One thing you can trust is that you cannot trust them. Please run and I mean run baby. I truely believe in all I've wrote here. There is a place for people like this, and I hear it isn't nice. Chris, Jessica You know who I am. I hope to see you in court soon. John S. S. read more

Challenging to communicate with: phone calls generally go straight to voice mail, return calls rare and emails are fragmented with a negative and hostile tone. Sincerely doubt they have full-time staff. Issue resolution's impossible at best, records management's atrocious and staff turn over is excessively high. We've had multiple account managers and can't keep track of support staff. Buyer beware of the smooth sales pitch & sleek marketing because there's little infrastructure to support services. Wouldn't be surprised if organization turns out to be a scam. read more

A joke. All one needs to do is to look at the number of 1 star reviews (from homeowners) and the number of 5 star reviews (usually from HOA Board of Director members) to know upon what side the bread is buttered. Walsh sides with the Fiefdom of Directors (er, I mean, Board of Directors) and favors the board members with 'extras' - improved landscaping, roofing repairs etc before any other home owners are considered. If you are a homeowner who is on the 'outs' with one of the board members, then you can expect harassing letters on the regular (once got hit with a 'remove the debris from your back yard' letter -- it was because my son's bike was on the back deck... only the HOA Board President can see into my backyard, so...) Also, Willis Mgmt refuses to comply with the law by providing a detailed breakdown of operational expenses -- our request was met with 'I'm too busy, but you can make an appointment to come to our office and look through the files.' Really? I could have sworn that CA Law provides that they need to provide these reports on demand within 10 or 30 days, depending upon the request. Oh, and they try to pass off "Draft" CC&Rs off as binding, when, clearly, our HOA has not yet adopted the new rules. I can't be the only one who is sick of the monthly newsletter which is really just a list of scoldings. How about some HELPFUL and POSITIVE information? My husband and I counted up the word "don't" once and had to stop at 20. It's ridiculous. Homeowners are nothing but cattle and chattel to these folks -- we pay $220/month to be belittled, harassed and then neglected when we need to actually have an eligible improvement made. If Walsh and the Fiefdom of Directors would be more collaborative in the neighborhood and less punitive for the stupidest things (mail box isn't 'black enough... wth?) then maybe they'd win more positive reviews. From where I sit, they are no better than trolls hiding behind passive-aggressive letters and ego-centric dictatorial board members instead of positively engaging the communities they're supposed to serve. read more

Totally agree with all the negative reviews. As a busy professional, I am constantly harassed about the curb appeal of my property. While I understand that the point of HOA dues are to maintain the overall appearance of the neighborhood, I have yet to see any example of what my HOA dues are paying for other than: --badgering letters (I get one almost every or every other month --frequent letters changing the arrangement for HOA payments and an increase in dues I have worked from home at least once a month and have yet to see anyone working on the community grounds, i.e. mowing lawns, cleaning the pool, blowing away leaves from the unpruned communal trees. At other HOAs, there were at least periodic lawn mowing and grounds upkeep, but I've never seen tangible signs that my HOA dues are paying for anything other than Willis Management switch banks (a total of 3 in the span of 4 months) and sending endless letters. Haven't these people ever heard of the internet???? read more

I found Willis Management Group to be ineffective and unresponsive to correspondence. Issues go unresolved. The property managers manage up to the board of directors while ignoring homeowners. If sight reviews are ever conducted, they don't seem to result in timely repairs or remedies. Communication is generally unresponsive; on rare occasion when they do respond, excuses are provided while issues are ignored. I would not use this firm under any circumstances. I am inclined to run for the board just to remove them and hire efficient and effective management. read more

If you are looking for mismanagement of funds, poor response time to critical issues and an all around hard time, then this is the management company for you. read more

My HOA recently switched to Willis and I've seen a marked improvement in the way our community is maintained. Repairs are done in a timely fashion and the common areas are much better maintained than they were before. Very happy with Willis Management. read more

I have lived in the same HOA for 7 years and I am very happy with Willis Management Group. They have always been polite, quick with any issues that come up and responsive for any phone call that I leave. I noticed that 2 people gave bad reviews for changing banks. Our bank was changed for our automatic payments and they did so in order to save the HOA money on bank fees. I'm all for saving money and we are lucky that we have a manager that would recognize that money could be saved! I recieved 2 seperate notices in the mail from them letting me know what to do in order to change my banking information. I followed their instructions and I do not have any late fees or any other issues regarding my account. They made the transition very easy and painless. I would definitely recommend Willis Management Group to anyone looking for a superb management company!!! read more

I would give ZERO stars if I could. Dealing with Erin LaFlamme, she is the absolute worst!!! I have no clue why our board would hire this company, they SUCK. They don't give you answers to questions and she was basically harassing us when we asked her what plants we could put in our front yard. We told her we wanted a palm tree and succulents, and she told us "No, because I don't like them". ARE YOU SERIOUS????? She went on to say that they look cheap. OH REALLY? Is that why the new Bay Bridge has palm trees on it? HMMMM?!?! Then we asked her ok, what are we allowed to have and she told us, go look at your neighbors' yards and get ideas. We asked her for a list of plants that we are/ are not allowed to have and she had no answer for us. What are we supposed to do? She denied every plan we had for our front yard and now they hit us with a hearing notice. SMH. I can't deal with these people. So tired of this BS. Can't wait for this hearing notice so I can complain about this idiot we had to deal with. read more

Willis Management is the best group of people that do so much for my association. If it's 2am or a holiday weekend they get back to me with in minutes. They must have a roladex of people that can fix everything. They come to all our association meetings, do walk through from one ends to the other of our complex, if they find anything it is fixed with in days. Willis Management has saved us so much money and that would be why our dues are the lowest in Walnut Creek with the most beautiful grounds. read more

I am a homeowner in one of the properties this company manages. (Foxwood Townhome Newark CA) I have raised the parking issue in our complex ad yet it hasn't been resolved. At some point in 2019, all homeowners were requested to register their automobiles and was issued a sticker to be place in the vehicle. We Abided and so did some homeowners. I have seen a few homeowners who parked theirs vehicles without stickers in the visitors parking Every day and gor away with it!!! What happened to 72hr rule????? Vehicles will be towed if parked in the visitor parking??? I had experienced people actually parking on my spot - parked at the visitor for day BUT got a warning??? Visitors can't even find parking because some homeowners use the visitors parking area as their ""assigned parking" and it's not funny anymore!!! Last night is the last straw!!! I came home from work at about 1am and found a car parked on my spot!!!! Went to look for parkIng in the complex but ALL visitors space was occupied!! I HAD TO PARK 1 1/2 blocks away in the middle of the night!!!! This is not funny anymore!!! We pay money for association fees and all but what is goIng on???? There used to be security roaming the complex even during wee hours to make make sure residents are secure!!!! PLEASE DO SOMETHING ABOUT THIS!! I have called your office a few times and yet nothing has been done!!!!! Next time someone parks in my space I will call the towing company!! You have increased our homeowners association fee and yet a simple parking issue cannot be resolved!! read more

I would give Helen Ness five stars, but am not giving five stars for Willis. I think I recall erroneous mailings and at least one rather large monthly assessment. I'm an off-site owner so can't comment on the day-to-day goings on. I will say Helen has always been there for me and promptly. She is courteous and efficient. read more

It is actually scary how apathetic and irresponsible this management group is. I live in a community that they manage, and it doesn't matter the potential and inherent danger you are in placed in, from the malfunctioning of things they responsible for maintaining. Your call is not responded to, and when you follow up and explain the dire situation you were placed in, the response is unprofessional, indifferent, and by someone who is seemingly intoxicated by his/her title. It really defies logic. read more

I wanted to pay HOA due via their website and could not find a way to do it. So I called their customer service. The first time a male answered the phone and transferred me to account department, where I was greeted by an answering machine. I called accounting directly again and went into another answering machine. I then called back customer service. This time a female answered the phone and wanted to transfer me to account as before. I told her I was transferred before and there was nobody there. I asked her to tell me how I can do that online and she said that was not her job and she did not know. "you want my help or not..." WOW, very rude read more

If you are looking for an HOA management group these are the people you should AVOID. They are incompetent, do not know their own rules, do not respond to queries and do not fix problems in a timely manner. It took over a year before a damaged exterior door holding electric wiring was fixed. The lawn surrounding our home does not get mowed properly and if we do our own gardening we get told we are breaking the rules! Leaves and garden garbage never gets removed from around our home. I tried contacting Jennifer to clarify some HOA rules, she responded immediately saying she will respond! She never got back with the answer to my questions despite many reminders. Dealing with Willis is like speaking to a brick wall...all you hear are your own echos. I'm not sure what hell is like but it cannot be worse than living under the control of Willis. read more

As a homeowner in Discovery Bay I am very disappointed with Willis. The assigned Property Manager Tony Abad, does not return phone calls and does not seem concerned with the CCR's. A situation that is clear cut is that water shall not be flowing to adjacent property. Mr Abad was in a hurry to close this issue before it is resolved. Our Board evidently is a little weak understanding the CCR's and it appears that Willis does not give direction. Beware of Willis as your property values will be affected. read more

I used to live in one of the properties they run .....My mom had died and they took over right when it happened . Told me needed Exterior Paint , New Roof and to fix the drive way ....OK I get it the improvements done and told don't worry the hole time we will give you the time you need .. but to strong arm me and then put a lien on the property after Sandra Santiago our manager told me she would give me time .....Fuck these guys and do not believe a word out of there mouths so corrupt worse then the Mafia they are here to bleed everyone dry ...so after putting 30k into the house and being told they would not fine me .. I sell the house and find out they have a 3500.00 lien on me ....Thanks for lying to me for almost a year .. I am a realtor and will tell everyone in my county not to buy homes in there subdivisions they run cause they are not truthful or honest you there tenants .. I could go on and on on there waste of general funds in the HOA ....Worst property management company around STAY AWAY FROM THEM .....Thanks for lying to me for almost a year I hope you feel better now that you robbed me out of 3500.00 dollars .. read more

We have lived in our home for the past 19 years and Willis Management (WM) was appointed as our HOA management company by the Board. We have correspondence with them on various issues going back to 2003. Below is a factual account of their continued failures to provide an addiquate service as a management company. I have kept copies of all correspondence to and from them and I can substantiate everything noted below: 1. On two occasions they sent out mass mailings to the HOA homeowners that contained erroneous information. I do not know if our HOA received a refund for costs associated with these errors but I doubt it. 2. We have received letters from WM that were wrongly sent to us and were meant for a different homeowner. No explanation or apology was provided. 3. We have received a number of letters from WM claiming that we were in violation of various CC&Rs. The majority of their claims have no basis in fact while others are beyond the scope of the CC&Rs and are therefore not actionable. This is an indication of Willis Management's failure to understand the requirements of our CC&Rs and their inability to determine what is actionable under the CC&Rs and what is beyond its scope. 4. In a number of instances we are aware they have not applied the strict letter of the CC&Rs when it comes to certain homeowners and allowed blatant violations, such as the installation of exterior speakers, enclosing part of an arbor and the use of non-approved exterior paint colors, to proceed without challenge or penalty. 5. In recent weeks a number of neighbors have also confided in us that there has been a serious breach in confidentially concerning homeowner personal information. We are unclear whether this is the fault of the Board or Willis Management or both. Nonetheless we are not surprised given points 1 & 2 above. 6. In February 2012 we received a very rude letter from Willis Management that our holiday lights were a "nuisance to the community" and needed to be taken down. We reminded them that the US and our community were culturally and ethnically diverse and that Christmas and New Year were not the only holidays celebrated. We did not receive an apology for their rude and arrogant letter. There is much we would like to report about our personal experience in dealing directly with Chris Willis. None of it is flattering and has already been mentioned by other Yelpers. I choose not to go down that road but will allow the facts as reported above to help readers determine if Willis Management is a company they should be doing business with. read more

Since I purchased my home in 2010, my HOA dues have been increased three (3) times. That is an average of one increase in dues per year! Unaaceptable. The property maintenance should be impeccable at the rates we pay but is just "fair" as far as I am conerned. Willis Management has changed banks twice since 2010 which causes a delay in the payment of HOA dues at the time of the switch. A letter came to my home from Willis Management accusing me of having an unsightly item in front of my garage. I had nothing to do with that, it was my neighbors who subsequently moved out. The item was NOT my property yet I was threatened by the company. I had to write a threatening letter back to them explaining that I was not going to remove ANYTHING because the item was not my property. And that they would have to send a representative over to remove it themselves.!! If this is what my hard earned HOA dues and payments are going for, this is ridiculous. read more

I live in a complex that is managed by Willis Management. My family and I were having a problem with one of the HOA Board members, so I contacted Willis for help and/or advice. I sent Willis Management proof that the board member was dishonest and selective in enforcing policies (in the form of receipts and photographs). Willis Management completely dismissed my complaint. NONE of my questions were answered, and NONE of my complaints were addressed. I literally emailed a representative of this company for months and somehow she managed to respond to all my emails without answering a single one of my questions (quite a skill, I'd have to say). I still have very little knowledge of how things are overseen in my complex. To me, this is information that dues-paying homeowners should be able to request! I basically just got the run-around for several months, with absolutely no progress or resolution. If you are an HOA Board, I'd say these are probably the type of guys you are looking for. They'll back you no matter how wrong your actions are. If you are looking for a company to provide members of your community a decent experience and fair treatment, I'd keep looking, read more

"I don't know" and "Its not my job" are what we hear most from Dina at Willis Management Group. Calls and messages receive a perfunctory acknowledgement, and are then routinely dismissed with no action. This week she managed to schedule the pool resurfacing work, which required a jackhammer with its trailer-sized compressor; tree removal with its industrial chipper and chainsaws; and power conduit installation for walkway lighting all at the same time on the same day in an area of about 1000 sq feet: the workers were right on top of each other and the noise was painful. No notice was provided to residents, even thought the work crew said Willis had received two weeks notice of the schedule. Deferred maintenance has resulted in internal rat infestations inside several of the units. I agree with other reviews that the customer service is awful, that Dina is quick to point fingers and deflect responsibility, and that Willis Management Group should be avoided like the plague. read more

LOL is right. I'm a board member of a property managed by the Willis Group. This guys and girls are trouble. Getting a response from these people should be much easier. The follow through is a joke. We've been getting pressure from Willis to hire a large contractor to do some work on our property. One of the committee members met with a representative from the contractor. The sales lady slipped and told us (her) that their company does lots of free work for Mr. Willis as a thank you for the business...to the tune of ~$40k! Do the math. The contractor makes the money back off of the paying customers. Now we get what motivates these guys. We have finally given them notice of termination and look forward to working with a company with some values. On a personal note- when the owner did his sales pitch, he spent much of his time trash talking other management companies. This should have been a red flag. Shame on us for not paying attention. read more