My first day moving in I had an altercation with a staff member which resulted to me putting my…read morehands on her. I've apologized since then but the staff still treated me badly. Til this day they have replaced a lot of staff but the ones that they kept should've been the ones they replaced. Concierge is horrible! The morning shift refuses to accept packages and turn them away. They also want to run and borrow tenants from sitting in the lobby to congregate or just get out of their units for no reason to be explained. Maintenance has gotten much better. Buts all about courtesy and respect for and to those who pay rent to live here. We don't get that from the office staff at all!!!!The staff is rude and unprofessional

Tay and Rico have been consistent and thorough with fixing issues in my apartment at Union Heights…read more They are much more responsive and present that the team that was here in the past and I have been living here for about 5 years. Thank you both for all your help!

I really want to love this building because the location, the apartments, and the neighborhood are…read moregreat but the management makes it almost impossible. Management & Staff The turnover is unbelievable. In just over a year, I've seen more leasing and management staff than I can count, and the professionalism never improves. A perfect example: the gym. It's marketed as "state of the art," yet it doesn't even have basic equipment like kettlebells. I've been asking for nearly a year. In July 2025 the regional manager told me they were ordered then that I in November I found out that wasn't true. Now they're supposedly coming "this winter," but I have zero confidence. The concierge team is a mixed bag some are downright unprofessional, while others are wonderful. Unfortunately, Greystar burns out the good ones by dumping way too much on them, so the people who actually care never seem to stay. Amenities The rooftop pool is tightly policed with three-hour reservations... just to sit on old, worn-down furniture. Guest limits are enforced unevenly, and it's frustrating to watch rules applied selectively. Communication is also terrible. People have literally stepped out of the shower to find window cleaners outside their glass because management didn't give notice. Even after residents complained, it took over a day to alert the building. There was also a situation where a child defecated in the pool something that should have been communicated immediately, but wasn't. The cost of working is also problematic as some people pay $200 but some of us pay $300 which is insanely expensive. $250 should really be the maximum! Packages, Fees & Overall Experience Packages routinely go missing, get damaged, or in the case of refrigerated items are stored improperly. The building refuses responsibility even when items are clearly mishandled after delivery. On top of that, residents are forced to pay rent and utilities through Conservice, which charges a $6 monthly fee just to pay bills - a cost Greystar should be covering, not residents. The sad part is that I love my apartment and the Union Market neighborhood. My neighbors are friendly, and this could be a true luxury building. But after living in a real luxury building in NYC for years, this doesn't come close. I'd move if it weren't such a hassle - the unit and location are the only things keeping me here.

have lived here for 3 years, cannot wait to move out. Save yourself the trouble and sign elsewhere…read more Management here has zero integrity, will treat you like cattle, and go out of their way to ruin your day so long as it helps their bottom line or just out of spite Over $10,000 of my personal belongings have been stolen from my car and my rental space on two separate occasions. Both times, management delayed cooperating with the police until the footage had been "automatically erased after 7 days". The same thing happened when the elevator door accidentally closed on my dogs leash, separating us on opposite sides of the elevator door. It began traveling upward which began choking my dog until her collar broke, injuring her and my hand stuck on the leash. Again, footage mysteriously "could not be located" despite multiple cameras in both the hallway and the elevator. Conveniently footage could not be located by the time I got legal representation The "luxury" apartments are like lipstick on a pig. Flooring, fixtures, and appliances are falling apart after less than three years. In a relatively new building, our unit has experienced multiple sprinkler leaks in the roof causing dozens of gallons of water to flood from our ceiling AC vents, lights, and power switches. Management tried to brush this aside and tell us it was normal. We had to twist their arm to get them do do mold remidiation and drying. Entry fobs are repeated de-programmed leaving you locked out at all hours of the night and staff is incompetent at reprogramming them. Same thing for parking garage entry gates. Instead of sending an email, they will put a nonremovable adhesive sticker on your car and mess up your paint as their preferred method of communication. When you have an issue, they make sure to not have a single phone number available other than the corporate line or the front desk, who likely won't answer and isn't able to do solve almost any issue beyond writing down your name and unit # They are wildly unprofessional and do not show any integrity when dealing with their tenants. Following an argument where a Greystar employee was speeding through the parking garage and almost hit me with their car, the employee used their system access to find where I lived and leave a threat on my door. They will "lose" your mail, hide security video to cover for their employees' theft / their own liability, and then try to throw a pizza party as if that makes up for it all. They have done nothing to address the MURDER in the building or theft of tenant's possessions, but they spend all their time cracking down on tenants for whatever minor infractions they can find. We made the mistake of resigning a lease once, you should save yourself the trouble and avoid signing a lease in the first place

Since moving here, I have had at least two thefts from my doorstep and being told by management…read moreit's not their fault because they can't have an indoor security camera to watch the hallways as it's a breach of privacy. However, this is supposedly a secure compound and yet I've two deaths. I also had a person who I assume is someone who is unhoused who broke into the courtyard and tried to enter my apartment thankfully, I was at the entrance. They were trying to get through and was able to stop it, but never received a reply from management about why there were someone trying to break into my apartment or what happened I frequently have people who use the courtyard as a free dog park which I think is against community lines, but also means that they're random dogs coming into my patio and pissing and pooping all over but if I guess management sees you with a leash on by the time that you were caught it's OK so I don't recommend a patio apartment. Also regularly the trash shoots are usually stuffed so being near the trash shoots I get smelled them quite regularly because it's not two weeks if I'm not just putting my trash out outside my door because there's no way to actually use trash shoot since it's jammed, The exercise room it is commonly deals with Brooke equipment and no signal so good luck there. The concierge they always say they are too busy to give you your packages so go ahead and try to figure out a schedule when to pick up your package but also when to respond have had to fire drills at least five times since I've lived here and the past three years there have been mostly in the middle of the night with no explanation from management (last time was this last Friday in September with no concierge staff to figure it out so stayed an hour upstairs helping fire crew break through the doors to disengage the fire alarm as management had no staff there to help authorities turn off the really loud alarms when there was no threat). Well, no one knows what to do. The alarm creates a high decimal level of noise that is unavoidable. I have never actually experienced anything worthy of a fire alarm, but have experienced hours of waiting in the lobby until someone figures out how to turn off the fire alarm., the concierge is normally not there or knows what to do last time. The fire department had to actually break through a door because no one was there to respond to the fire alarm. Emails, well ? management doesn't respond to emails. They don't respond to calls. They don't respond to anything so if you have a problem, just wait for it. I don't know there are at least three times that I have had to pay for parking in the garage that is insecure because the garage door has been broken for months. There's been no communitywide announcement about why this is happening or where it's going.. but I still pay for unsecure parking with people who can't respond to an email.

I currently live at 1Hundred and have experienced persistent issues with the building, my unit,…read moreamenities, security, management, and front desk staff. The property is poorly run and lacks basic accountability across the board. The gym has three treadmills and one bike, and 3 out of 4 machines are almost always broken. Despite repeated requests, they're rarely repaired. On two occasions, I saw a leasing agent remove "out of order" signs right before giving tours. When we signed our lease, we were told we could use the gym at Illume (a neighboring building under the same management). After about two months, they revoked access, claiming "issues" with no proof. This was advertised as an amenity and is included in the amenities fee--revoking it is misleading and possibly a lease violation. Residents at 70 Capitol reported similar problems--when their pool was out of service for months, they were told they'd be granted access to 1Hundred's pool, which never happened. The building constantly advertises resident events and happy hours that never actually take place. I've asked front desk staff--who are all day contractors--and they're always unaware or uninformed. Because these rotating contractors lack accountability or long-term roles, management gets away with unprofessionalism. Elevators frequently break, and at times it takes 5 minutes just to get out of the building. The garage doors have been broken for months at a time--each one being out for around two months, totaling about six months without proper access. No advance notice is given, and when they do communicate, they deflect blame to contractors they themselves hired. Worse, the front door has been broken for about six months as well. Their "fixes" never last, and the building is often left unsecured. A few months ago, a stranger entered the building and caused a scene that resulted in a major police arrest in the lobby--highlighting serious safety concerns that management continues to ignore. The Butterfly callbox system also doesn't work properly. Visitors can't reach residents directly--it contacts the front desk instead. A friend recently used it and was yelled at by the contractor at the desk because the call went to them and not me. Recently, the building switched to a cheaper trash contractor and, without warning, removed recycling bins from every floor. Two weeks passed before they sent an email saying only flattened cardboard would be accepted going forward. Meanwhile, no bins were replaced. Residents placed recyclables near their parking spots, only to get scolded via email. The building offered no interim solution and has made recycling functionally impossible. My own unit had a serious leak from the ceiling. We moved furniture to avoid damage and reported it immediately. The only question we were asked was whether we could still sleep in the apartment and if the leak was over the bed. When we said it wasn't, they acted like the issue was resolved. After pressuring them, they finally sent contractors the next day, but didn't tell us how long it would take or how disruptive it would be. It became a multi-day project with our ceiling fully torn down. Turns out the dryer exhaust was never connected properly and had been leaking into the ceiling for who knows how long. We weren't offered any accommodations while our unit was essentially uninhabitable. Package management is another mess. Emails falsely say "your parcel has been picked up" when it hasn't been, and they often fail to send any notice when packages do arrive. If you ask for help, they're frequently rude or dismissive. One night, I locked myself out around 2 a.m. and politely asked for help--the front desk contractor refused and sat watching TikToks out loud in front of me. Front desk staffing is inconsistent. Some contractors are nice, others are impatient. Many work there for only a week at a time, another cost-cutting strategy that undermines service and security. Lastly, when our lease was up for renewal, management tried to raise our rent the legal maximum (10%) despite all the issues. We had to negotiate just to bring it down to a somewhat reasonable rate. This building is overpriced and mismanaged. Between false advertising, broken amenities, safety issues, and an unresponsive management team, it's been an exhausting experience. Be warned--living here means dealing with constant dysfunction and no real accountability.

From the moment I contacted them, they were very responsive and accommodating. Their attention to…read moredetail and commitment to customer satisfaction is unparalleled. The quality of their customer service is great!!!!

ms.ebony had the out most custome service helped with alot of info and was very pleasant and…read moreprofessional

Jeff was very helpful and assisted me with bringing in some heavy boxes when I first arrived. I…read moreappreciated the help getting settled in.

I highly recommend The Glade on Laurel apartment complex the community is beautiful,…read morewell-maintained, and truly feels like home. Jeffery, Yesenia, Chris, and Sydney in the leasing office are always so helpful, patient, and welcoming every time I stop by. Their professionalism and kindness make living here an amazing experience, and I genuinely love this community.

Do NOT move here. From day 1, this place has been horrible. Really poor communication with…read moreresidents, mishandling packages, empty threats to force residents out, and more than inconvenient changes to living were among my problems. Overall, it just wasn't worth it to live here over almost everywhere in Silver Spring. But when the car thefts started happening, that confirmed for me that management didn't give a damn about their residents or their safety. They did absolutely nothing when our car got stolen from the lowest level of the parking garage--not even a response when we emailed them. I had to call for a manager at the *other* building this management company manages, Eleven55 Ripley (or, rather, text because no one is available to talk on the phone from the leasing office at either place) to get someone to address our email FOUR days after we first contacted them about the stolen car. Since then, other cars have been stolen, broken into, or had other damage to them. In the cases of a few people I've spoken to, they haven't heard anything from management in their cases either. The parking garage never felt safe to begin with and there's never been security here. But with this going on for weeks now and still no response from management while still having to pay for parking in the garage, this could spill up to the safety of residents in their units or more totals in damages that we would be responsible for. It's been one of the most stressful experiences I've ever had to deal with (and am still having to deal with, and I wouldn't recommend anyone live here or at any other building UDR manages.

Horrible management, DeAndre is useless! The G1 garage is full of dog piss, trash, dirt/leaves. The…read moregrills are guaranteed not to work. The roof top sun deck is terrible, trash everywhere, broken glass. I could go on and on, I would not recommend living in this building.