They do their job well, but there is a slight element of not being glad that you are coming to…read moretheir office rather than someone else's. Reception could be just a bit warmer, although it is done well according to what the job requires.

I had a very negative experience with valley optometric. They advertised contacts online at a…read moresignificant discount to me. I purchased these contacts and picked them up upon delivery. The next day I received a call and was told it was a mistake on their part and I needed to give the contacts back. I was disappointed and felt it was not my fault that this mistake happened so I went in to speak to the manager Lillian. She explained it was one of her employee's mistake and was asking for me to give the contacts back. I asked them to please, if I give the contacts back to hang on to them for me so I can purchase them directly from you due to the inconvenience of this mix-up. At this point she threatened to kick me out of the practice if I did not give back the contacts. I told them I had a receipt and proof of the discount offer and had no obligation to give them back but as a courtesy I would give them back to them if they would accommodate me by hanging on to them and selling them to me at the price that was correct not the erroneous one caused by their employees mistake. Lillian angrily said she would see what she could do and proceeded to get me kicked out of the practice because I would not respond to her threats so she carried through on her threat to kick me out of the practice. I was given false advertisement and tricked into this problem by their mistake. When I asked for an accommodation and agreed to pay the amount they wanted that was not enough for them. I would not recommend them to anyone. They have signs all over saying that they will adjust your glasses at your own risk. This means if they break your glasses in attempting to adjust them you are financially responsible. Apparently though if they make a mistake and they are responsible for something they will put all the blame on the customer Make threats and carry through on these threats if they don't get exactly what they want.

The entire team is wonderful! They are very friendly and helpful! They are easy to talk to. We felt…read morewell taken care of at the appointment. We didn't feel pressured to purchase certain add-ons for the glasses. We added the anti-glare because honestly it was a great deal. I really liked the glasses we chose. They are Harley Davidson. They are the ones that framed his face, and looked the best. We spent way less than expected. They were able to squeeze us in the next day, and schedule an appointment for our son the following week. The only reason his wasn't sooner, was because he was still in school at that time. Thank you Dr. Kajioka, Dr. Antonio, and staff!!

So glad I found this office! I've been unhappy with my optometrist for years - I checked my VSP…read morewebsite and saw Dr. Kajioka listed, I was able to request an appointment through the website right then! Afterwards, I got a text message confirming my appointment. I like when places use tech for customer service - when it's done right, this office has it down! I saw Nicole K. Antonio, O.D., she was very friendly, down to earth and she knows her stuff! She spotted a concern on my tests and referred me to an ophthalmologist at Kaiser (my health insurance provider). Her front office staff is on top of paperwork and claims so I knew right away what would be covered, no surprises. My most glowing review goes to the Glasses Shop (or whatever it's called, where you pick your frames). I don't remember the gals name but she was FANTASTIC with me - I can be indecisive but she was patient, made worthy recommendations and she was honest with her opinion which I appreciate. I highly recommended this office for eye care needs! They've got an established and returning patient in me!

This place is awesome. I needed to get a new contact prescription and was able to make appointment…read morefor the next day. All the staff there were nice and they had a huge selection for frames.

I was amazed at the level of professionalism and the entire care I received. The doctor was just…read moregreat and truly dedicated to your eye health. The front office people are kind and are very helpful

Don't overbook... Do the math!…read moreSo each pt. requires at least minimum of 30-45 minutes. So an 8 hr. day you should ask yourself, How many pt. can I realistically see. Also is my objective to have lifelong patience or hit and run? Plus invest in comfortable furniture and add some plants. Your current environment is very uninviting and gives off an old industrial feel.

This establishment overbooks, and keeps people waiting, no respect for the customer's time.read more

Best Optometric office in the area with professional and caring staff and efficient service that is…read morein person and not telehealth.

I've been hesitant to leave a review, hoping my experience was just a one-time issue…read more Unfortunately, it wasn't--my wife also had a disappointing experience, which suggests a pattern. At the end of the year, I ordered new lenses for my frames, knowing my insurance would renew the following month. I provided my updated insurance info and was quoted just under $100 out-of-pocket for new glasses. The office manager confirmed the quote and told me they'd save it in the system. They took measurements and asked me to call after January 1st to finalize the order. On January 3rd, I called as instructed. The staff member said she'd place the order and call back for payment. A few hours later, she did--but told me I now owed over $600. I explained that this must be an error, as I had been quoted under $100 just a few weeks earlier. She said she'd check and get back to me. Later, the office manager called and insisted I was mistaken, claiming no such quote was ever given. I asked her to review the records, but she said she already had and stood by the higher price. While I have a lot of respect for the doctor himself, the handling by the office staff has led me to take my business elsewhere. It's unfortunate, but I can't trust a team that doesn't stand by their word or treat patients with accountability.

Brianna was very nice and helpful, great service! Thank you so much! Will be coming back again!read more

Winnie the Pooh once said "Sometimes the smallest things take up the most room in your heart." My…read moreparents recently had their eye appointments here. You have to understand that my mom was EXIGENT about not getting a pair of glasses after her cataract surgery a few years back. She was so adamant, we had to pay extra for the fancy lenses to be put in her eyes at the time of the surgery. IMAGINE MY SURPRISE when my parents called me after their appointment GUSHING about Dr. Garrett and how my mom had also gotten a pair of glasses ordered! Understand that I have been BEGGING her to get glasses for years after her surgery and, somehow, this young man was able to manage what I had thought to be impossible. They gushed about how thorough he was with them. They gushed about how, even though my parents are ESL, he somehow managed helping them understand the findings/recommendations of the visit w/o an interpreter (which is usually me). AND THEN.....he recommended some eye drops to my mom who shares Central Valley dry eye issues with me. So, I ended up with the same eye drops I have been using for the last few weeks and they have been AMAZING for me. So...my parents glasses arrive and a complimentary blue cleaning cloth also arrives...one side has grippies so that your fingers don't slip against the cloth as you clean your glasses! TRULY....thank you for addressing the smallest things. For those of you out there who knows how difficult it can be to manage a set of aging parents, this has been a true blessing.

Came in for my eye exam and to get fitted for glasses…read more I was referred to STEPHANIE through my friend Irla who highly recommend her. She was adamant that i go to " EYE GLASS WORLD " specifically to see Stephanie due to her excellent customer service. Stephanie had helped me and was such a huge help. She was patient & helpful. I felt comfortable with her, but most of all i trusted her. I had no vision insurance & Stephanie was patient and worked with me. she's such a pleasure to work with. I totally felt comfortable! I would recommend EYE GLASS WORLD // STEPHANIE

Now America's Best. Great service started with great follow up, plus Brandy doing the prep before…read moreseeing Dr Ver who's very professional as well. My main & most time spent finding the right glasses & helping me decide with choosing the right features or benefits I can add to enhance my vision was with Janet. She's very accommodating & also helpful, knowledgeable & very patient, since it was my first time to choose with the features being presented. I would like to commend Karen as well on my previous visit who helped me as well, since I just did walked in to schedule my eye exam & assist me to take pics of frames I would consider prior to my eye exam date. Overall very helpful optical clinic, & great experience. They gave me a promised date pick up as well. Looking forward to that date.

Went in to pick up my dads eyeglasses that they couldn't fix, they misplaced them..then my mom went…read morein for her eye exam they forgot about her in the waiting room for 3 hours! Don't recommend. I'd go to America's best.

The attitude of the Opthamologist for one ! He needs to retire horrible chair side manner! Talked…read morewith his back to my son . Tried to put him on glaucoma drops when he had just had his eyes checked and pressures were fine . My son is 26 yrs old !

I was able to get an appointment same day rather than going to urgent care. Everyone was very…read morecaring and very much aware of my need. The care was excellent

Wonderful customer service! Had an issue that required their expertise and they went above and…read morebeyond to help me. Huge thanks to their team and they've earned a lifetime customer.

I have loved my experiences here at Vision first. The staff are very friendly and helpful. Special…read morethanks to Chris and Gladis for helping me chose glasses. Gladis has really spent the time with me to help me find my perfect pairs. I enjoy the selection of brands they offer. I don't wear contacts so glasses are my statement piece and I love what they have to offer here at vision first. I am so happy to be a patient here

I have been coming to Vision First for 6 years. The great staff is always attentive, and they treat…read moreyou like family. My son looks forward to this appointment all the time because of how great Dr. Bray is with children. If you're looking for stylish, brand-named frames and great service, this is the place to go. Thank you, Vision First!