Erik's team is amazing, got an opportunity to help my friend when I was visiting Austin and I told him I use Yelp from everything from directions to personal research. When I found this page, what struck me first was HE replies to everyone! Even someone who didn't have the best experience, but there is two sides to every story. Anywho when I called I got ahold of his wife (I believe) and they came out and inspected my friends water heater. Unfortunately it wasn't repairable but he gave us the best quote for a new one and was in and out in less than 3 hours. If you're in the Austin area, I'd highly recommend ET plumbing, I guess the name came from Erik Tracey and not an alien abducting a plumbing company. The whole Alien theme is too cool and I hate to end with a cheesy pun but this experience was out of this world. read more

ET plumbing are outstanding master plumbers. Eric and his team run a tight spaceship and his knowledge of the plumbing industry is deep. I would highly recommend ET plumbing for your next job. read more

Fantastic and Friendly Staff! A few days after I lost my best friend and was feeling down I saw the ET Plumbing van and told the driver how much I loved it the van while stuck at a red light. The man driving the van stopped the phone call he was on and enthusiastically told me I was awesome for liking the van. I cannot state how much I needed that and it made my day. The people who work at this company really make a difference, and if I ever need a plumbing service in the future I know who to support based on their treatment of strangers alone. This is the kind of company people should support. read more

My wife scheduled a bid with ET plumbing for gas line installation on our backyard grill. ET was responsive and came out within a few hours. Unfortunately, she also inadvertently scheduled a competing bid with another company for the same day. That's where the troubles began. ET arrived first and the competition arrived shortly after (not in our control). Once the other company arrived, ET's employee left our home and phoned Eric in order to report our violation of their company policy. You read that right. ET's company policy is to abandon bids where competition is present. No big loss. My wife didn't really like ET's rep in the first place. However, shortly after ET left the job site, Eric (the business owner) called my wife and left an unprofessional scolding voicemail. We ignored that unprofessional treatment. But when we woke up this morning we received a zero dollar invoice from Eric with yet another scolding message (attached). The competition that showed up (Plumbing Outfitters) took this in stride. They were professional, sized up the work quickly, did the job, and got paid that afternoon. No muss no fuss. ET's company policy is to leave job sites where competition is present and to harass potential customers for seeking multiple bids. This is shady, unprofessional, and unacceptable. I expect they have this policy because they can't compete fairly with other companies. The competing rep was more knowledgeable and much more helpful than ET's. How do they expect to stay in business when they shit on customers? "ET" plumbing... where the business owner is so alien he doesn't understand how human customers work. I can't say strongly enough that you should take your business elsewhere. P.S. To add to this confusion, ET gave us two timelines for coming to give an estimate. The first one was "tomorrow" followed up with a new time of "in 30 minutes." My wife scheduled the competing bid for the day before ET said they could come out. We accommodated ETs new timeline, giving them the opportunity to compete. And they scolded us. Timing conversation attached. P.P.S. In response to this review, the business owner called my wife twice this morning. We ignored the first call. I answered the second one and told him in no uncertain terms that his calls are not welcome. Now I'm considering involving the police. This is ridiculous. P.P.P.S. Man this business owner won't quit. His retort ignores all of the data presented here. In typical narcissist fashion, he blames the customer. Never mind his harassing calls. Never mind his scolding voicemail and invoice. Never mind his confusion around timing. Never mind his broken website. Beware! read more

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We had a wonderful experience with this group. Bobby and Joe helped us figure out a drainage line issue in our rental home, and they tried a practical fix before attempting anything super expensive. They were super kind and helpful, and they did a great job explaining the issue and finding a fix. They also cleaned up after snaking the line, which we really appreciated. I'd be happy to work with them again. read more

You couldn't ask for a better honest company than these guys. Superb, honestly . Very dependable and well priced.

I hired ET Plumbing to re-route a washer drain line for my new washer/dryer unit. Eric came out quickly and gave me a free estimate. Once his team got here to start the job (Bobby and Ace), there was thorough communication all along the way to make sure I knew where things stood. I also appreciated that Eric pulled the permit for the work when other plumbers told me they wouldn't -- or oddly, they'd pull a permit "after the work was completed" [insert side eye]. Today the inspector came out and commented on what a thorough job they did, so the guys came back out to close everything out. Definitely recommend ET Plumbing and would use them again. Thanks, Eric, Bobby, Ace, Chris and Joe! read more

Need a plumber that's quick and reliable? ET Plumbing are your guys! Mr. Smidgens had a faucet that was leaking underneath the cabinet in our kitchen. There are very few things that are worse than stepping in a huge puddle of water whilst wearing a fresh pair of socks. **SQUISHHHH** I figured out it was a faulty part in the Delta faucet we had and a known issue with this particular model kitchen faucet. Unfortunately the warranty had expired and we needed to replace it. I bought the new faucet that would be a perfect fit and that would be asteticly pleasing to the eye! I searched for plumbers on Yelp and after reading reviews, I decided to reach out to ET Plumbing. They called back and we set up an appointment for 2 days later. Eric let me know when he was on his way and arrived on time. He even took the time to let our fur baby Sir Winston say hello so he wouldn't be upset with the stranger in our house. Eric was quick with the faucet replacement and made sure the work area was clean once he finished. Great job! I highly recommend these guys for your plumbing needs! read more

Joe was was great! He finger out that the very low water pressure in the master bathroom shower was not only a problem with the with a worn out valve stem but also the value in the wall was defective. He even did a excellent job of repairing the shower wall so that the sheet rock guy will have an easy time. with restoring the surface. Now the master shower is working better than when we bought the house. It is great! We are repeat customers. Thanks again, David and Mona read more

At first we we appreciated that ET repaired a leak in our garage. They were the cheapest bid. Not worth it working with them in the future. The wolf in sheep's clothing comment another client of his wrote is spot on. He repeats often. God is King. It's unfortunate to find out there is a possibility that is away to build trust. My eyes are wide open now. The last couple of experiences were really bad. We overpaid for cheap bathroom fixtures and the labor was crazy expensive. At that time I thought I could trust him because of the first experience. When we had an emergency we were told we would get a call back. I called Eric after waiting hours and still got a promise of a call back. He claims he did. He didn't. He sent me a screen shot of when I called him. It reads incoming call on his screenshot. It's unfortunate to put your trust in a company that thought you could rely on. I'm thinking you get a good deal the first time and gain trust and then the truth comes out. At least that is what we have experienced. Eric was full of false excuses and defensive when I told him we were changing plumbers. I think he has anger issues. Please read the other less than 5 star reviews. It is very difficult and uncomfortable to try to have a conversation with the owner Eric. Please beware. read more

I needed a garbage disposal replaced. I already knew what was wrong with my old one and knew ai needed a new one. I had multiple businesses tell me that I needed to have them come out, diagnose the issue (for a fee, of course), and then they would replace the disposal. I wasn't going to play that game. When I contacted ET Please moving, they immediately said they could replace the disposal with a new one they bought for a fixed rate OR could come and do the work with a disposal I bought for a much lower charge. I really appreciated their transparency and honesty. Not only that, they were able to come out and do the work earlier than anybody else I had contacted. When they came out, the plumber was courteous and thoughtful. He did a great job in a timely manner. What else could one ask for? I would definitely recommend this business to others. read more

Eric and his team have been AMAZING! Where do I even begin?? We have a few properties and they've gotten the job done each and every time. From new construction to smaller jobs they've been on site and on point each and every time. Eric and his team know their trade and what I love also is that Eric, the owner, will stop by a job to support his teams work even after hours. They've been incredible and I'll never use another plumbing company ever again. ET Plumbing knows how to work with various cities for permits, planning and approval. They use the bear supplies and they ensure the job will be done correctly. Thank you Eric, Christy and team! read more

Zero stars! I wish I'd read the 6/15/22 review from Stephen N. before calling ET plumbing. The owner is a wolf in sheep's clothing who appears so nice and friendly but as soon as you ask questions he gets very irritated. ET plumbing came to assess my job on Friday 2/ 18/23 and promised a phone call with the estimate on Saturday. The purpose of the Saturday call was to discuss with Eric whether it was more cost efficient to repair the leaking pipes or rip the band aid off and re-pipe the old rusted galvanized pipes currently at the house. That phone call never came, so this morning when the technician arrived I still had questions. As I attempted to explain to Eric that I need to decide how to move forward he kept cutting me off and accusing me of complaining about the price. If I had been allowed to finish my sentence he would have known that I was looking for his professional guidance on how to move forward with repair vs re-pipe. I never mentioned the price! After repeated attempts to calm his increasing agitation I told him I would just find another plumber. He then continued the one-sided argument he was directing towards me and I told him at this point I'd rather pay someone else double his price rather than moving forward with his company given his rude behavior. Throughout, I sincerely tried to salvage the transaction because I didn't want to tell my tenant there would be a further delay in getting his hot water restored. After the call I texted him and asked him for his email address (versus publicly shaming on YELP) so that I could explain what I was trying to say and let him know why he lost my business...it was not the price! I let him know I was disappointed in how I was treated. I was caught completely off guard after he'd displayed great customer service on Friday. He did not respond with an email address but he let me know in two separate texts that he was disappointed in me and that I lost ET's business also?????? I was not soliciting business from ET, I was soliciting a service to patronize HIS business. I'm not sure what that statement meant; maybe he shouldn't own a business if he doesn't know the difference between the business and the customer. He has some good reviews (assuming they're real) but God help you if you have questions or catch him on a bad day and fall on his bad side...it's not a pretty sight. read more

They came recommend front some friends. I am very please with the work done for the price. They were easy to deal with and seems like a great family business. I would recommend! read more

ET is extra-terrific! We've used ET several times and always been happy with the work but this time they provided truly exceptional service. In the middle of Austin's infrastructure meltdown, they got a crew to us despite power outages, downed trees, and traffic chaos. Bobby and Joe worked for hours to replace our dead water heater and save our floors from flooding. We live in an older house, so the jobs sometimes involve old iron pipe and decades of amateur plumbing, but ET always does the job with professionalism and quality. It doesn't hurt that they also have the coolest logo and website in the business. Absolutely recommend them. read more

I hired ET Plumbing to replace a shower head in one my my daughter's bathrooms. While this was a relatively small job, I was very impressed with Christie & Eric's total professionalism and quick responsiveness, from the initial request for a quote to the final bill payment. Christie initially requested photos of the existing fixture and the desired replacement fixture, which I provided. When Eric and Joe arrived to do the work, they were well prepared and even had a replacement connector pipe just in case they needed the part (turned out they didn't), which would have saved an extra trip had it been needed, and they were able to complete the job in under an hour. ET really understands the importance of great communication. I received text messages (my preference) to confirm the appointment as well as one to tell me they were running 30 minutes late. Overall, I was extremely satisfied with every aspect of working with ET Plumbing and will be using them in the future for all of my plumbing work. read more

We had a water leak by the meter of the front yard and ET Plumbing was the most prompt and able to slot me in a much earlier appointment than everyone else. I love being notified via text and Christie and Chris were always communicative and kept me abreast. I eventually met Eric too and they seemed like a friendly, well-oiled operation. I don't look forward to any more plumbing issues in the future but they'll be the one I call if I do! read more

I contacted ET Plumbing to have a Pressure Regulator Valve installed on my main water line. I had contacted another provider who had a lower price but chose ET because they had a more visible presence that showed me they are an active business. read more

My toilet stopped working and after trying multiple things to try to fix it I looked for professional help. The first plumber I called and arranged a appointment and never showed. ET's on the other hand confirmed they would be there right away. The plumbers were professional and quickly resolved the problem, they even gave me some steps to follow next time I had a issue. read more

My garbage disposal broke and started leaking yesterday. This meant no using the sink, no running the dishwasher. I called ET around 4:30pm and they sent someone out at 10:30 am the next day. They verified it was the garbage disposal, quoted me and fixed it. Very happy with the prompt service. This was the second time I have used them and found them really good at communicating and getting the job done in a timely manner (first time was for a shower diverter valve). I recommend calling them! read more

Eric came out to fix several issues in the house we rent that is over 20 years old and has mostly original fixtures. After realizing this he went above and beyond for us to check the fixtures of every bathroom, the water heater, outdoor faucets, etc. to see if anything needs to be replaced before it breaks! This definitely puts my worrying mind at ease and we will be calling ET plumbing for any issues in the future! read more

Eric & all the folks at ET Plumbing are awesome! We had 2 water heaters installed last year and they did a great job. Not only was Eric extremely responsive, but he was very transparent, honest about the scope of work, and reasonable with his prices. We just had an issue (a year later) with the gas to one of the units that was not caused by them, but ET came out, checked it, bled the gas line of air and got it rolling again. Continued service of their work. I highly recommend ET Plumbing and I know I will be using them for any of my future plumbing needs. read more

They were fast, fair priced and super friendly. Will definitely be calling ET again for all our plumbing thangz

I've used them on several occasions for indoor residential plumbing repair and replacement, and have never been disappointed. They do quality work and have competitive prices. read more

Joe and Dustin were awesome. Great company to work with. Fair price, good work and no shananigans. It's nice to do business with someone who "gets it" as far as what the customer wants. Six stars for ET. read more

I've used ET Plumbing since 2018/2019 and have interacted with Eric, Bobby & Alex. They're all great and I would highly recommend them for fast and reliable plumbing needs. Eric came out and gave me a quote and the next day Bobby and Alex arrived to install a shut off valve and replace a 40 gallon gas water heater. I have always found them to have fast, reliable and reasonably priced services!! read more

Today is my 2nd time using ET. Chris is the absolute best. I texted them yesterday saying I was dealing with a few issues but nothing that was an emergency and they said they could come out today! That is not the norm for plumbers around here. I was dealing with two toilets that would randomly run off and on and a sink that wasn't draining well. Chris showed me what was happening with the toilets. He's so nice and completely knows what he's doing. He needed to replace some things and he had everything in his truck. Thank you for being so smart and helpful, Chris. read more

i don't recommend this company. they made a mistake and damaged my cabinets. when i asked them to return to repair it, they streamed F@$# you repeatedly and then threatened to sue me. that's right, even though i paid the. for their work and just asked them to have an original solid wood cabinet repaired, they had the nerve to say they would call their lawyer with a recoding if the conversation where they cursed at me! i've been doing this for 25 years and have never had a worse experience with a contractor. read more

ET has completed several jobs for me. They're very responsive and skilled at what they do. I won't call anyone else.

They were very responsive and Joe knew exactly how to fix our issue. I have their magnet on my fridge now, as my go-to plumbers.

I had a leak near the water meter at one of my properties, ET Plumbing came out, investigated, quoted a very reasonable price to repair. Scheduled service the next day, came out did the repairs and stuck to their estimate. This was a very easy and painless procedure. I will definitely use them again next time I need a plumber. Five STAR Service! read more

Eric and his team are so incredibly friendly and it's a pleasure having them in your home! They are attentive, efficient and ultimately kind! They handled our work quickly and explained everything along the way! If you need a reliable plumber your first call should be to ET Plumbing. Thank you to Eric, Ace, and the rest of the team for your great service! read more

Absolutely the best plumbing service I have ever had!! ET Plumbing answered to my inquiry very quickly, with really competitive pricing offer. They gave us helpful advance notices like who's to come at what time, and John showed up just on time. He took care of everything very carefully and never left any mess. Our toilet replacement was completed in one hour. True professional!! read more

ET Plumbing - New toilet with washlet installed by John - Plumbing Near Me - Round Rock, Texas

Polite, punctual and fast - excellent communication too. Bobby and ? (I'm sorry I forgot his name) were able to fix multiple issues - spraying toilet, replacing another toilet, replacing a shower head that had low water pressure. And all for a very reasonable price. Highly recommended. read more

These guys were quick, efficient and got my water heater installed for a fair price within a day of me calling.

Eric and his team repaired a pipe that burst in my condo and caused significant damage. I had difficulty even reaching other plumbers but Eric met me in timely manner and offered a very good quote. They finished the repair in timely manner and did a great job. Thanks! read more

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They showed up Covid ready. They had a few small snafus but did a good job.

We first used ET Plumbing back in January 2023 for a slab leak, it was a stressful time but Eric and his team quickly alleviated our anxiety. They are true professionals and detailed every step taken to get us back up with hot water and rerouting our water line. The repair cost was reasonable compared to other quotes that we could not afford since we're both retirees. We were very pleased with the work then and now. Recently our kitchen sink was leaking and we called ET Plumbing again. Eric came out and quickly took care of the leaky pipe. Eric is very knowledgeable and has earned our trust. We know we can count on ET plumbing for any plumbing job. We are blessed to have found them. read more

Eric was prompt to answer any questions and his team did an awesome job when hired. Wouldn't hesitate to use them again!

There is a reason why these guys are so busy!! Austin's best!! Eric and his team will always have our business!! Great prices and friendly, professional service is what you will get with ET Plumbing! Give them a call!! read more