Service person listened to my requests and answered my question. Preformed very professionally…read more Explained what work he did and what supplies and parts were used. I feel I got a job well done and cost was reasonable.

Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

We had a new Daikin HVAC system installed and had new ductwork installed. Jack was original contact…read moreand sized the system. He was helpful by properly sizing to avoid buying two systems. The installation took two days. The crew was very professional. Tony explained the thermostats, show me the system and went through a thorough checklist before leaving. They did a good job protecting the floor and cleaning up after day 1 and day 2. Tony, Michael, Cris and Frank were professional and polite. We were very pleased with the outcome.

Having used J Martin for an AC tuneup few weeks ago, Shay let me know that there was asbestos in my…read moremom's attic. So we used J Martin to remove the asbestos and fully clean and sanitize the attic. The air ducts we're also old and and so we had them replaced and then lastly put in good insulation. The workers were amazing! This project took several days because I decided to have them also clean my attic and put in good insulation. Angel and Leo were there every day and were extremely kind, courteous, and professional! They did very thorough work and answered all of my questions and even took photos and video to show me the before and after. Very quality people you can trust to do the job right. On some days there were other workers, like John and Abraham, who were also very kind and professional We are extremely satisfied with the work and highly recommend J Martin.

I had the Sano guys contacted over the weekend and their response speed was amazing. I got…read moresomething in the books to have them come out on a Tuesday of the week when i had reached out to them 2 days before. They promptly came out and did what I asked and fixed my problems. I appreciate that. Thanks!

We had a leak in our AC, and their technician, Jim, came out to take a look. As a business owner…read moremyself, I can tell he's a great guy--very knowledgeable, extremely patient, and not pushy at all. I didn't end up hiring them to fix the leak because my AC is still under warranty, so I had the original installer handle the repair. However, I would highly recommend this company--especially Jim--to everyone, including my neighbors in OC.

Scott, the owner of 20th Century Air, installed my HVAC system in 2015. He and his team did an…read moreexcellent job and it has performed well for the past 11 years. Today his team, Juan and Adrian, came out to diagnose an issue with the air conditioner. They arrived on time, they were efficient, and they were friendly. They identified the problem, replaced the condenser pump and added one pound of refrigerant and the system is back up and running. They were so quick to respond when I reported the problem yesterday evening (coming out first thing this morning). They were good about wearing protective booties (without even being asked) when they came in the house, and they worked cleanly. I feel the charges were fair and reasonable. I would highly recommend 20th Century Air. They stand the test of time and they are an honest company.

I hired this company to install two new AC units for my home, one for downstairs and one for…read moreupstairs. The downstairs unit has been working great. The upstairs unit unfortunately developed a leak, but to be fair, this was due to a defective part from the manufacturer and could have happened with any AC installer since it was outside of their control. The owner was quick to respond, and after some back-and-forth emails, he helped resolve the issue under warranty at no cost to me. Their crews were friendly, professional, and worked efficiently throughout the process. I also appreciate that the company followed through and made sure the repairs were completed properly in the end. Overall, I think they stand behind their work and take care of their customers when issues come up.

The team arrived on time, were respectful of me and my home and left things clean and working…read moreperfectly. My new HVAC system was explained to me with an offer to help if I need it and what I need to do to best care for it. I highly recommend ACA!

Manipulation, lies, unprofessional…read more We hired American Comfort Air to perform routine summer maintenance care on our seven-year-old HVAC unit. They were referred to us by the company who installed our HVAC but who no longer service residential customers as they've moved on to commercial businesses. The technician who came to our home was on time and was very friendly. I had scheduled the appt also to check the air duct to one of the rooms in our house, because the airflow there has been weak. After spending some time servicing the HVAC unit outside, the technician came into the house to check the airflow from room to room, commenting that we have "amazing" airflow and agreeing that one bedroom had minimal airflow. He goes up into the attic to check it out. Comes down and tells me that the duct system in our attic is "terrible" and it "looks like whoever did it didn't know what they were doing and slapped it together". He also told me that he saw that the duct going into the master bedroom in the corner of our house was in really bad shape, that there was a kink in the air duct that was making all the rooms in the house have weak airflow. He showed me the "kink", where the duct simply wraps around one of the load-bearing structures near a corner of our attic. I pointed out to him that he already checked that corner room and said the airflow was "amazing" and that one of the other rooms off that duct also had "amazing" airflow -- he got the room wrong. It was the middle room that had weak airflow. He laughed off his mistake, continued to tell me that all six air ducts would need to be replaced. I asked him why, when the airflow to the rest of the house was exceptional. He told me because "they're connected". Full transparency: We own/run our own construction business and I helped rebuild this house with my own hands, so I'm not an idiot. I know very well that you don't need to replace all ducts to repair one. Not sure if he would've said the same thing had he been speaking my husband. The technician went on to tell me that we also need to rebuild the box attached to our main furnace, that the prior company made a mistake building a cylinder unit above it, when it needed to be a square. I asked him how an extra inch of square-ness would improve the issue we were having with the one duct. He told me that the cylinder was insufficient and that it would ultimately kill our HVAC unit. The cylinder, I pointed out, was built that way because we have multiple plumbing pipes that criss-cross around the space above the furnace. He went on to describe how he would customize a new box to fit the space, which essentially mean he would be creating ... another type of cylinder because you simply can't put a square box in the space. It was nonsensical. I asked him three times to explain why the entire duct system needed to be removed to improve the one duct that was having issues and he kept trying to convince me that the materials used and the way they were installed seven years prior was "the worst" he's ever seen. That he and his boss (Ryan) go to classes "every month" and know more than the average HVAC technicians. They're "experts" and clearly the company that installed our system were not experts and didn't know what they were doing. He then proceeded to tell me that the "amazing" airflow we had in the house was *too much* airflow and that the new duct system would make it "perfect". The cost to replace the entire system was $5700. I contacted the original team who did our installation seven years prior. He confirmed that it was absolutely not necessary to replace the system that a simple fix on the one duct would be the right thing to do, and then told me he spoke with Ryan Hall, the owner of American Comfort Air, who admitted to him that "they don't do repairs, they only replace entire systems" even if it's not actually necessary. That his technician is "sales driven" and saw an opportunity to "expand their business" because they only work on "larger jobs". In other words, they were taking advantage of me, willing to remove and dispose of a perfectly good system just to make money for themselves -- all while trashing the reputation of another business that is sending referrals their way. I know these businesses are trying to make money. I know there's manipulation taking place all the time, to convince us there's a problem where there might not be one -- I'm smart enough to see through that -- but to trash the company that is sending customers your way is a whole other level of unprofessionalism, and for that, you don't get any respect from me. If I could give you zero stars, I would. You just lost a customer.

The service, quality and value were all 5 stars! Smoked the…read morecompetition. Sergei is the man!!

Excellent workmanship. Great price. I showed my friends and neighbor after the installation. They…read moreare so impressed with the workmenship. I highly recommend this company.

x 5. Operation OverChill was a success. Mission accomplished. Bravo zulu…read more The N-Gen squad rocked up and BREACHED the attic trap door with tool bags, STORMED the previous installation that held our home comfort hostage, IDENTIFIED the hostile tango (a wily unit with deceptive drainage), and neutralized the problem with EXTREME prejudice. I heard a POP-POP and the system went down. One shot in the plenum, one in the coil. They installed a democratically elected ruler of indoor comfort that is committed to equal airflow for all rooms. HVAC gone rogue? You could do worse than to get an estimate from The N-Gen. We'll keep them on speed dial while keeping their last names private in the review photos. They liberated our home from uncertain climate control. These service-minded mercs didn't even require us to pay the invoice in crypto. Hooyah. I love me some monthly payments in USD. Believe.

I would be very careful working with NexGen. These guys damaged our ceiling, tore off paint from…read moreit, and have not returned our calls for the last 4 days. Their technicians fled our house before we could talk with them about it. Story - Our AC unit started not working and they were quick to arrive and investigate the situation. However, the first technician they sent out thought it was a problem with just cleaning the dust on our blower. Turned out it still didn't work properly after running it later that night - in fact our house got hotter. The same technician came back out the next day after we called NexGen and we found out he had forgotten to plug a wire back in for the condenser on our AC unit - this is a lack of professionalism and care in the work performed. Our AC unit then would only work for about 2-3 hours. We called NexGen to come back out and look at the issue again with a different technician who told us instead we needed a brand new furnace. The next day our furnace was installed, but during the installation, the technicians damaged our ceiling and tore paint off from the ceiling. They tried to glue parts of our ceiling back and it was done so poorly. They even left glue on our walls still. When my wife and I saw the damage done to our ceiling they had already left. I have been trying to get a hold of NexGen since they left and nobody has returned my call for the last 4 days since our installation. The lack of quality of service and attention to detail is embarrassing. The technicians they sent out were also talking loudly about how new they were to the Company - makes sense as to how much of a shoddy job they did.

5/5 - Compassionate, Honest, and Incredibly Fast…read more I can't say enough good things about Haven Air Conditioning. My mom is currently on hospice care, and when another company's technician botched a routine service inspection and fried her AC compressor's motherboard, her home climbed to 88 degrees within days an unthinkable situation for someone in her condition. The original company wanted $22,500 (even with their "at fault" discount) and couldn't get the right parts for days. My husband called Haven, and from the very first conversation, owner Andres showed genuine compassion and understanding of the urgency of our situation. His crew, Ryan and Hector, were at my mom's house the very next morning installing a brand new system at a fraction of the cost we'd been quoted elsewhere. When they discovered the furnace's motherboard had also been damaged by the original company's mistake, Ryan and Hector didn't hesitate; they came back the following day and replaced the entire HVAC system. Throughout the whole process, they were hardworking, polite, and deeply respectful of what our family is going through. Andreas, Julien, Ryan, and Hector thank you doesn't feel like enough. Because of your honesty, fair pricing, and genuine care, my mom is able to spend her final days comfortable in her own home. If you need any HVAC work done, look no further than Haven. This is a company that treats people like people, not dollar signs. Ten stars if I could give them.

Stellar project work, attention to detail, and customer service…read more Just call them and they will treat you well.