An Incredible Company with an Incredible Heart I can't say enough wonderful things about Sano Plumbing Heating AC and its owner, Patrick Kelley, a Marine veteran. They do excellent work--they're fast, professional, respectful, and fairly priced. And on top of all that, we discovered firsthand the extraordinary heart behind this company. My husband of nearly 50 years, Ron, a proud Marine veteran, is battling stage IV pancreatic cancer. When our air conditioning failed during the summer heat, our niece reached out to the Marine Corps League. They listened to our story, stepped up to help, and connected us with Patrick Kelley, the owner of Sano Plumbing Heating AC and a true example of Marine kindness. Without the Marine Corps League, our paths would never have crossed, and we will always be deeply grateful. Patrick personally came to our home, sat down with us, and explained how he could help. His kindness and extraordinary generosity went far above and beyond anything we could ever have expected. Then Noel and Roberto installed our new system in just one day. They were exceptional--efficient, diligent, compassionate, and incredibly thoughtful throughout the entire installation. They treated our home as though it were their own, worked quickly without ever sacrificing care or attention to detail, and left everything beautifully clean when they finished. We couldn't have asked for a better team. Service has always been part of our lives. Ron was honorably discharged from active duty in 1974 and, in 2012, joined Semper Fi #1 Memorial Honor Detail, an all-Marine, all-volunteer organization providing military honors for veterans at Riverside National Cemetery. I was raised by my father, Richard Taylor Bellis, a proud career Marine and Mustang who retired as a captain after 22 years of service. Ron and I have always believed that when someone needs help, you show up. This time, the Marine Corps League and Patrick showed up for us. Through the kindness of the Marine Corps League, Patrick, and everyone at Sano, we were given comfort, peace of mind, and one less thing to worry about during one of the hardest times of our lives. If you're looking for excellent work, fair pricing, integrity, and genuine care for customers and community, we wholeheartedly recommend Sano Plumbing Heating AC. We will never forget your kindness and generosity! Semper Fidelis -- Always Faithful, Polly & Ron Danfield read more

I received a letter from Patrick Kelley, a former Marine. Being a former Marine myself I read the letter. Then I had a plumbing issue so I decided to call get the plumbing service and the HVAC tune up service, as well. Both technicians were polite and professional. Due to their professionalism and honesty, I decided to change my monthly service to SANO! ...and it was cheaper than the previous company. Better service, better professionalism, and no hassles at the back end. NO HARD SELL! I am a believer. read more

I contacted Sano for something different; I have a steam shower that was installed when I did a bathroom remodel and it stopped working. The manufacture recommended I reach out to an HVAC company instead of a plumber as it's more similar in functionality to a heater. After a call to SANO, they had a tech out same day that was able to diagnose the issue in minutes. They recommended a home water filtration system and anti-scale unit to prevent my municipal water quality from damaging my heating elements (this was the source of failure). They came back a few days latter and repaired the steam shower and swapped my water filtration system and all is working perfectly! I recommended them to my mom when she was quoted an outrageous amount from a competitor, and they redid her entire HVAC system for 20% less than the competitor quote with top-notch work. I need to post pictures later as I've never seen an HVAC company take the care they did at my mom's place. They relined the entire cabinet with heat-protective material and all plumbing and electrical are as clean as I've ever seen. I'm a customer for life! read more

Highly recommend this HVAC company! Our technician, Jim, was awesome. He came out on a Sunday night when we were having an issue with our AC and was incredibly helpful, professional, and knowledgeable. It's not easy finding someone willing to come out on a Sunday evening, so we really appreciated him taking the time to help us. Great service and definitely a 5-star experience! read more

First off, much respect to the military. I have a good friend who is a high ranking officer and have family that served. Second, I used Sano to replace my garbage disposal last year, Ryan came out and did a good job. Nice guy. Recently, I discovered that the drainage pipe going from my water softener to the sewer line was leaking. Put the softener in bypass and it stopped leaking, then started again. Reached out to Sano again as I had a good first experience. They came out and did a quick assessment. The technician made a call and pretty quickly determined I needed a new softener. Was quoted over $8K for a new water softener (1,300 SF condo) which is absurd, so I sought further quotes. Ended up getting a new softener for $2,200 two days later. The technician (not a plumber) could pretty quickly tell that there was a clog in the drain below the drain pipe and recommended a plumber come out ASAP. Glad I got a new water softener, but I suppose I'll never know if my old one needed to be replaced as the issue was identified to be something else. More water is leaking and now it's pretty obvious it's a clog and nothing to do with the water softener. If Sano had actually looked at the pipe and fixed the issue as a plumber, they would have had a repeat customer. Instead, nothing more than a ludicrous upsell. Zero business earned and all future business lost. read more

We chose Sano Plumbing Heating AC because of Patrick who once a Marine always a Marine. We always support veteran-owned businesses when possible. And we are so glad we did!!! Amazing service! Very professional and polite, gave information and explained the problem of the A/C unit including the solution to the problem. Daron and his team did a great job! Daron and Chris responded to the problem and fixed them within 24 hours. Customer service is wonderful, Carla is so helpful . Thanks ! Highly recommend Sano. read more

Tried Sano for an AC problem and they came out same day on one of the hottest days of the year. Extremely helpful and informative when it came to my unit. I will be saving them for any future problems. read more

Sano has been providing our services for now going on 7 years and as soon as we switch our services there was no looking back. They prompt me on filter changes and provide tune ups on a regular basis. We run the system daily and year round. Never had any issues both on our last home with existing system and new home with newly installed system by SANO. This team is incredible all the way down to the schedulers in house. read more

Sano Plumbing Heating AC - Heating & Air Conditioning/HVAC Near Me - Anaheim, California

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Quoted an insane price. Tried to say we waived the right to cancel after 3 days (which we didn't). Seems a bit shady to me.

Our AC stopped working, of course during a heat wave! Sano sent Patrick Cordova out the next day and he fixed the issue quickly and without any hassle. From setting up the appointment over the phone to the Patrick arriving, everyone was very friendly and efficient. Will gladly use Sano again should the need arise! read more

Their contact was through a Call Center who knew nothing about plumbing issues. I want to speak to an actual plummer before they come into my home. I am willing to pay for the plummers time to come out and inspect the job but this company said they cannot assess what might be the problem through my desciption and photos. They didn't tell me how they would get to their conclusion of what was the problem either. read more

I had the Sano guys contacted over the weekend and their response speed was amazing. I got something in the books to have them come out on a Tuesday of the week when i had reached out to them 2 days before. They promptly came out and did what I asked and fixed my problems. I appreciate that. Thanks! read more

I called Sano to diagnose my AC condensation line. They arrived within the appt window, were courteous and extremely thorough in their analysis and explanations. Really great service and would recommend! read more

Excellent experience with Sano! Had two new AC units installed over the weekend. Team was professional lead by David (Gilbert, Cash). They spent time making sure everything in the house was protected. David spent a lot of time walking me through the work and answering questions staying late at night to make sure my questions were answered to my satisfaction. My attic now looks clean and efficient with the new duct work, and the AC units are so quiet. I've already seen my energy bill drop 90%! Go with Sano. Also used Sano to install a new Anode rod in the water heater to prevent tank failure. Kaden was professional, as well, and walked me through the work and what to look for in the future to prevent any problems. It was a good education. Great group of professional technicians. read more

Ac unit not working. Had to change the capacitor. Stevie was on time , professional, knowledgeable. He cleaned the unit , replaced the capacitor, waited 15 minutes for all readings on his test equipment were satisfactory. Explained everything as he was diagnosing the unit . Great service . read more

Great experience from first contact to resolution. Would recommend for HVAC needs. Glad I found them!

Had Tyrone come out today to perform a AC tune up and he did a fantastic job I would highly recommend this company

We had an outstanding experience with Kaden Dennis from Sano Plumbing. From the moment he arrived, he was professional, friendly, and incredibly knowledgeable. He took the time to explain everything clearly, answered all of our questions, and made sure we understood our options before starting any work. He didn't just fix the problem--he thoroughly inspected everything, made sure there weren't any other issues, cleaned up after himself, and even offered helpful tips to prevent future problems. It's rare to find someone who genuinely cares about doing the job right and treating your home with respect. I highly recommend him to anyone looking for a trustworthy plumber. It's clear he takes pride in his work, and we couldn't be happier with the service we received. Thank you for going above and beyond! read more

Highly highly recommend this business. I had called them out last year to install new thermostats in my home. While there, they inspected my heating and cooling units. Fast forward to now. Jim came out today to give my heating unit a checkup. I signed up with their monthly plan, which gives me a heater unit tune up, an AC unit tune up, and a water tank flush for once a year for each. Jim was highly professional. He took his time in evaluating the heater system and gave me a thorough explanation of what he did and what he recommended. The monthly plan is definitely the way to go, It is very nice to deal with such a professional organization. read more

Five stars for these guys. My compressor gave out in the midst of one of the worst heat waves. Sano was one of the only companies that was able to squeeze me in the next day. The technicians they sent out were great. Luckily it was a simple fix. They diagnosed my issue and fixed it, only charging me the service fee. They will definitely be my first call for future HVAC needs. read more

So grateful to Sano for sending out Stevie and his supervisor (I think Nick) to diagnose our issue. They were was fast and effective with their repair. We signed up for their maintenance plan and look forward to seeing the Sano team going forward. read more

Great work and professionalism from Sano Plumbing. I would definitely use them again. They installed a very nice Lennox air conditioning system (2x 4 ton units) and they knew the water heater. They did very professional work, and I would use them again. read more

Do you hear that knocking? It may not be your door-it may be your water heater tank! Hard water=calcium buildup=problems! Sano's offered a great value at just $39! The friendly technician-Paul Gomez, showed up on time & got the job done promptly & without the hard up-sale! Now when we hear knocking, we know it's coming from the front door & not the water heater! Lol read more

Sano Plumbing Heating AC - We did the $39 Water Heater Flush - Heating & Air Conditioning/HVAC Near Me - Anaheim, California

Had a great service appointment with Christian and Brett on my home. I will be using Sano for annual maintenance on my hvac and water heater. read more

Good tech, overall informative. Borderlines too much. But got us dismissed for needing a new AC. Was friendly and professional

Our AC broke today...of course on the hottest day...I called everywhere and all the other companies were busy or unavailable. Luckily Sano's team sent out to representative the same day and got the issue fixed within 20-30 minutes! Thank you to Stevie Alvarado for being exceptional and professional on the job. Highly recommend. read more

I'm going to give this company all five stars. I have been trying for two days to get someone to help with a repair on a mini-split. Most of the calls I made were routed to an answering service. After taking all my information, I was promised callbacks. Would you believe, the only callback I received was from Sano Plumbing. I was informed they also do not work on these mini-split units but wanted to refer me to someone who did rather than leave me hanging. Thank you, Sano Plumbing, for your professionalism. read more

Continually send marketing materials. Have called numerous times. Will be contacting lawyer as next step. read more

Sano has been great. Quick appointments, nice techs, pleasant customer service. Never had them hard sell me, always explain options and don't rush while they are here. I purchased a new HVAC system, as well as addressed plumbing issues. Sorry I can't remember other names, but Kaden has been here twice and is helpful, quick, and takes his time to explain what's going on. read more

Great service and timely and professional group. Carlos was especially professional and respectful as a technician. I highly recommend.

Found a main water leak Friday afternoon around 2pm. We immediately dug it up and put a request through Yelp. Sano Plumbing replied right away and when I called them at 3pm they said they would have someone out between 5-7. They were there by 4pm and we walked through all the options and it was clear we would need to re-pipe to our house. By 6pm they had a crew scheduled to come out and do the job. They just finished it in less time than they had originally quoted. We had a great experience with plumbers that showed up on Friday and the crew that came on Saturday. read more

Rudy came out to clean my dryer vent and he was very professional and polite I would definitely recommend this business and I might need to use them again for plumbing work read more

We called in the afternoon and Daron came out quickly. He quickly identified the problem and got my system running smoothly. What I like about Sano is the great customer service the moment you call and how quickly they respond. If you have any HVAC issues, I highly recommend that you give them a call! read more

The guys who came was late & I noticed they kept on talking most of the time with each other about personal stuff, when they made the estimate they said it will be emailed to me but nothing was emailed, called several times to see if they could email the estimate. When the time came for my AC repair the guy came again late, then he goes to leave because the he needs to shop for the supplies needed waited for 30 mins came back & worked for 15 mins on my AC then he goes again to leave for another 30 mins because he got the wrong part & then finally worked on my AC for just few mins & was in a hurry to leave & not very thorough. Not very happy about it. read more

Sano provided incredible customer service. The ladies in the office who assisted us with making an appointment seemed genuinely kind and patient throughout the entire process. The team that arrived to our home conducted themselves with impressive professionalism and made sure to communicate the entire time. We will definitely recommend Sano to our friends and family read more

We had a great experience working with Sano from the start. They installed a new 3-ton HVAC system, replaced our ADU mini split, and completed a full attic clean out. The entire team was professional, respectful, and we were impressed throughout the project. After our prior system went out unexpectedly we were able to schedule a rapid appointment to figure out what had happened. We met with Christian and Jim who did an awesome job diagnosing the issue and walking us through our options. They were very open and honest throughout the process and answered any questions we had. There was absolutely no pressure in making a decision and felt very supportive when we wanted to compare a few different offers before making our final decision. After deciding to go with a new system we noted Sano to have great pricing options compared to other companies we had come out making our decision easier. We were also very impressed with Isais and Jose who handled the installation very efficiently. They really showed excellent workmanship and finished way ahead of schedule while keeping the work area clean. The system works great and we are extremely happy. Would definitely recommend to anyone looking for an HVAC. read more

Sano Plumbing Heating AC - Heating & Air Conditioning/HVAC Near Me - Anaheim, California

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We had a leak in our AC, and their technician, Jim, came out to take a look. As a business owner myself, I can tell he's a great guy--very knowledgeable, extremely patient, and not pushy at all. I didn't end up hiring them to fix the leak because my AC is still under warranty, so I had the original installer handle the repair. However, I would highly recommend this company--especially Jim--to everyone, including my neighbors in OC. read more

Sano Plumbing Heating AC came out to do an A/C tune-up and a water heater unit flush. The service Patrick Cordova and Rudy Alcala provided was top quality. Polite, courteous, knowledgeable. I will be using this company again and will recommend to others. read more

We had a seized cold water handle so we decided to replace the whole faucet. Rudy showed up and was very professional. Assessed what was needed and gave me a fair price for the job. After the job was done he cleaned up the work space and I was very satisfied with the work. I would recommend Sano Plumbing, Heating, AC to anyone. read more

Had a great experience with Kaden. He was prompt, polite, quick and communicative. We would definitely ask for Kaden again from Sano.