We had a great experience working with Sano from the start. They installed a new 3-ton HVAC system, replaced our ADU mini split, and completed a full attic clean out. The entire team was professional, respectful, and we were impressed throughout the project. After our prior system went out unexpectedly we were able to schedule a rapid appointment to figure out what had happened. We met with Christian and Jim who did an awesome job diagnosing the issue and walking us through our options. They were very open and honest throughout the process and answered any questions we had. There was absolutely no pressure in making a decision and felt very supportive when we wanted to compare a few different offers before making our final decision. After deciding to go with a new system we noted Sano to have great pricing options compared to other companies we had come out making our decision easier. We were also very impressed with Isais and Jose who handled the installation very efficiently. They really showed excellent workmanship and finished way ahead of schedule while keeping the work area clean. The system works great and we are extremely happy. Would definitely recommend to anyone looking for an HVAC. read more

Sano Plumbing Heating AC - Heating & Air Conditioning/HVAC Near Me - Anaheim, California

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I had the Sano guys contacted over the weekend and their response speed was amazing. I got something in the books to have them come out on a Tuesday of the week when i had reached out to them 2 days before. They promptly came out and did what I asked and fixed my problems. I appreciate that. Thanks! read more

We had a leak in our AC, and their technician, Jim, came out to take a look. As a business owner myself, I can tell he's a great guy--very knowledgeable, extremely patient, and not pushy at all. I didn't end up hiring them to fix the leak because my AC is still under warranty, so I had the original installer handle the repair. However, I would highly recommend this company--especially Jim--to everyone, including my neighbors in OC. read more

I called Sano to diagnose my AC condensation line. They arrived within the appt window, were courteous and extremely thorough in their analysis and explanations. Really great service and would recommend! read more

We recently received a coupon in the mail for this business and called them out for service. We had them come out to look at our two AC units and our water tank. We have been in our house over 27 years and we knew there would be issues. Their experience was exceptional from start to finish. Steve and Anthony (Supervisor) were the first to come out, and they went above and beyond. They didn't just glance at the units -- they showed me everything they were seeing and doing, explaining with picture and details. I even joined Steve in the attic so I could learn more about the ac units, as he worked on them. He made it as easy as he could for me to understand and as he took photos, he explained what each one meant and what our options might be to deal with what they showed. It was clear our outdoor units had significant damage, and although it was a lot of information to take in, Steve and Anthony were incredibly patient. They both clarified anything I didn't understand and then took the time to recap everything over the phone with my husband. They offered realistic solutions that fit within our limited budget and genuinely seemed to care about helping us make the best decision. The next day, Rudy came to check our water tank. He was surprised to see it in such great shape for its age and gave us peace of mind by explaining how simple and quick a replacement would be if it ever stopped working. His honesty and reassurance meant a lot. All three technicians were professional, knowledgeable, and truly enjoyable to have in our home. They treated us with the kind of care and respect you'd expect from family. We're grateful for their honesty, patience, and the time they took to educate us. I look forward to seeing them again. Highly recommend Sano Plumbing Heating AC. read more

Do you hear that knocking? It may not be your door-it may be your water heater tank! Hard water=calcium buildup=problems! Sano's offered a great value at just $39! The friendly technician-Paul Gomez, showed up on time & got the job done promptly & without the hard up-sale! Now when we hear knocking, we know it's coming from the front door & not the water heater! Lol read more

Sano Plumbing Heating AC - We did the $39 Water Heater Flush - Heating & Air Conditioning/HVAC Near Me - Anaheim, California

Quality work and Valuable service，I would love to recomand Sano Plumbing to people，Because they are real and willing to help salve my issue，They come very quick and get things done！ 5 star！ read more

Rudy came out to clean my dryer vent and he was very professional and polite I would definitely recommend this business and I might need to use them again for plumbing work read more

different tech this time, only 2 months after the kitchen drain backed up again. He came on a saturday with just a 25' snake, which didn't do the job. Promised to be here Monday AM with the hydrojet. I took work off Monday to be here only to get a text later that he'd be here at 1. But then Monday came and I got a text saying his supervisor thinks we have to install the exterior cleanout for $3200 to properly jet it. Basically, demanding i pay the $3200, while i waited 2 days for them to return. Now i need to find another plumber. Paul was the technician. read more

Sano Plumbing Heating AC came out to do an A/C tune-up and a water heater unit flush. The service Patrick Cordova and Rudy Alcala provided was top quality. Polite, courteous, knowledgeable. I will be using this company again and will recommend to others. read more

Highly highly recommend this business. I had called them out last year to install new thermostats in my home. While there, they inspected my heating and cooling units. Fast forward to now. Jim came out today to give my heating unit a checkup. I signed up with their monthly plan, which gives me a heater unit tune up, an AC unit tune up, and a water tank flush for once a year for each. Jim was highly professional. He took his time in evaluating the heater system and gave me a thorough explanation of what he did and what he recommended. The monthly plan is definitely the way to go, It is very nice to deal with such a professional organization. read more

We called in the afternoon and Daron came out quickly. He quickly identified the problem and got my system running smoothly. What I like about Sano is the great customer service the moment you call and how quickly they respond. If you have any HVAC issues, I highly recommend that you give them a call! read more

This company is top notch service oriented! They immediately replied to my Yelp inquiry (literally the minute I submitted requested, someone had replied to schedule)! Stevie and Daron came out next day as scheduled and they quickly and accurately diagnosed the problem and resolved the issue on the spot! They had the part in the van and got my ac up and running again, just in time for an important upcoming event. Will be keeping them in my contacts for future reference. Thank you Stevie & Daron! read more

Dryer vent cleaning using Sano Plumbing was a great experience. They replied to my inquiry within just a few minutes and quoted me a very resonable price for the cleaning. They sent Kaden to do the job and he was excellent. He arrived on-time, wore booties, cleaned the dryer duct thoroughly and quickly and cleaned up the area once finished. He was also very friendly and personable. This was as effortless as can be for this type of service. I highly recommend them! read more

Sano plumbing replied to my inquiry- dryer vent cleaning and ac tune up - with a good price range. Their techs showed up promptly at an appointed time, and were knowledgeable and friendly, with great service. read more

Pricey but great service, very knowledgeable and honest. They were able to come out and check out my unit within a day or two of calling them out. read more

Needed to get an AC unit checked out on a property I'm selling and they were extremely responsive and got to the property the next day. Had a little bit of a hiccup, but Kevin the GM personally took care of everything and I couldn't have been happier. I would highly recommend this business and especially working with Kevin. read more

Very good experience with this company. The company was excellent with their communication, timeliness and cleanliness. they came when they said, were professional and nice. Although the repair cost significantly more than I had anticipated, it was an older unit and I appreciated that Christian was honest and upfront with everything. I recommend this company. You won't be disappointed. read more

Sano has the BEST customer service. I initially had Christian and Stevie out to clean and service the AC. I knew this was something I had neglected. I also knew that the prior owners of my house had not handled many things very well. I learned that my house originally had heat but no AC and when it was added the ductwork was not enlarged as it should have been. I also learned that there was lots of asbestos up in the attic crawl space. The guys also offered that, if I had time, they could pull out the furnace and check on its condition. That's when they discovered a couple of hairline cracks. I asked Christian to lay out various options, recommendations and costs. He also laid out financing options. He presented these to me and I made my replacement decisions. Sano had an installation crew at my home two days later. Noel and his cohorts were remarkably hardworking, efficient, and considerate. They even added a strap around my water heater for safety. (See before and after pictures below.) They also offered a possible solution for my SIL who often and easily gets cold. They said if it didn't work out, then they could change it. It turned out not to work well for her so I called Sano yesterday and they sent Manny out this afternoon to take care of this. Absolutely everyone I have talked with and had in my home from Sano has been incredibly nice. They are so kind and they made us feel truly valued. I highly recommend this company. read more

Sano Plumbing Heating AC - Before photo - Heating & Air Conditioning/HVAC Near Me - Anaheim, California

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I had a scheduled business appointment with this company arranged by my team, but when I arrived, Patrick, the person I was supposed to meet, immediately confronted me, cursing, and asked who I was. He insisted he had no appointment and was incredibly rude. I tried to explain calmly that my team had set it up, but he kept interrupting. Then Karla walked in and mentioned Spectrum, and only then did Patrick realize the appointment was real. After that, he apologized, but the whole time, I felt disrespected. As a member of the LGBTQ+ community, this really felt like a personal attack especially since I was just there for a professional discussion. After I said, 'Alright, have a good day, but please don't be rude next time,' they all started laughing, which was really dismissive and hurtful. The fact that this business is still up and running and treats people like this is completely out of line and unprofessional. Nasty. Disgusting. read more

Excellent team and had to replace my heating/cooling system! Painfully necessary but Sano came through and did not charge the initial visit since they were putting a new system in on the following Monday. Initial visit was a Friday read more

Daron was the technician that came to service our system. He was on time and very professional. He diagnosed the problem quickly (someone stole the fuse to our AC which is why it wasn't cooling) and fixed it the same day. He also took the time to check our filters and attic to make sure everything was running smoothly. He was knowledgeable and very helpful! The whole process from booking the appt to finishing the job was quick and easy which I appreciate. Thank you Daron and the Sano team! read more

Sano Plumbing Heating AC - Heating & Air Conditioning/HVAC Near Me - Anaheim, California

While not uncommon to find a rockstar contractor on Yelp that gives a great experience, Sano HVAC was an extremely rare company that gave us a positive experience across EVERY single person and team I engaged with for my HVAC replacement. Over the course of the install I worked with 8 different Sano HVAC members from their sales, front desk, install and repair teams, all with an exceptional customer service and professional quality of service mindset. Daron first responded immediately to my Yelp request to evaluate our failing R22 system and without hesitation climbed into a hot, difficult to access attic to verify my options and provided answers for all my excessive questions. Since our system was down, they sent the very experienced Jaicub and Tyler master installers out next day on a Saturday, to complete an extremely clean install of a new R32 heat pump air handler and condenser system. Friendly Chris had to come back out due to a supply house mixup beyond their control, but after replacing the missing parts startup went smoothly and the family was so happy to have running AC again! The important thing to remember is that not all jobs go smoothly and whether there is a problem that occurs in or out of control of the contractor, it's still a problem to the customer. What separates Sano HVAC as a 5-star provider for me is not only how they handle the sales and install so smoothly, but more importantly how they handle the problems. Leah & Jasmine at the front desk are so calm and cool even when a demanding customer like me calls, as well as knowledgeable about HVAC to help do basic troubleshooting over the phone or if necessary to escalate issues. I sincerely appreciate how Manny and Andrew came out the same day late after hours to resolve our questions and made sure all functions were working properly for our new system. This positive 5-star experience I expect is a result of many hours of dedicated training and nurturing of a company culture focused on delivering excellence for the customer. I have no hesitations recommending Sano HVAC and will be adding them to our short list of trusted vendors we rely on and refer to clients. Many thanks again to Daron and the entire Sano HVAC team! read more

Sano Plumbing Heating AC - New slim condenser - Heating & Air Conditioning/HVAC Near Me - Anaheim, California

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Fastest one to respond to a quote and super prompt with communication and arrival. Stevie Alvarado worked super efficiently and addressed the problem as soon as he arrived. He quickly diagnosed the issue, explained what was going on in a clear and honest way, and got everything fixed without wasting any time. You can tell he really knows what he's doing. The whole experience was smooth, professional, and stress-free. If you're looking for an HVAC company that responds quickly and gets the job done right, I highly recommend them. read more

Had a great experience with this company, and Alfonso. He came out quickly to inspect a dishwasher install and a leaky valve, diagnosed both issues fast, and explained everything clearly. Super friendly, honest, and trustworthy, you can tell he knows exactly what he's doing. Would absolutely call again. read more

Very fast service and reasonable price! Requested dryer vent cleaning service the day before and had someone over the next morning. Thank you! read more

This company came over and told me I needed a new transducer for my air-conditioning and heating unit. They wanted to charge me $600 dollars. This is a part that costs approximately $40 and takes about five minutes to install. I got a second opinion from a reputable heating company and ended up paying $150 dollars. When I called Sano and told them about it, they said, don't you think our expertise is worth some money? I said yes but not $450 dollars. My advice is get a second opinion if they want to do some work I do not recommend this company whatsoever not a profit margin of $450 for 10 minutes work. read more

My AC was starting to break down. ChatGPT said it was a capacitor or refrigerant that might be the problem. I contacted them at like 5:30pm on a Friday during the Labor Day weekend but they were still responsive. I didn't expect anything, but I wanted to get the process started so I'm not without AC for too long. Jasmine picked up my call and then corresponded with me over text and got everything she needed to get things rolling. She tried to get someone out on short notice, but it was the holiday weekend and I was going out of town. We got an appointment for next week scheduled and Cameron came out to the house. He was super helpful, nice, professional, and knowledgeable. He diagnosed the problem, did some cleaning, told me about looming problems that could arise in the future. He gave me some options and went in with his fix. Turned out to be a broken primary motor control. Payment was reasonable and fell with the range ChatGPT suggested so I felt pretty good about their price. Great customer service and great responsiveness. I'll definitely be doing business with them again next time for anything AC related. read more

Incredible work! These guys not only priced us extremely fair. These came in and respected a custom home without a trace that work was done besides the new units and cold air! Thank you SANO! You guys impress me. read more

Sano Plumbing Heating AC - Custom thermostats - Heating & Air Conditioning/HVAC Near Me - Anaheim, California

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I found sano through yelp. Making an appointment was very easy. Stevie was prompt respectful and thorough. When it comes home repair, it is so important to have someone you can trust and Stevie made sure all my worries were addressed. read more

A senior tech came out and look at our existing system, (Daron). He was very thorough and knew his stuff. I planned on getting two more quotes but I was so impressed by Daron and how he was able to get a new HVAC system installed the next door, I signed on the spot. The installers arrived as promised, (Noel, Robert and Jacob) and worked hard all day. They did an excellent job and had a great attitude. Highly recommend. read more

I got quotes for a new AC/heating system from Sano and a couple of other vendors. I chose Sano because the pricing was a little better and I was convinced they know their business. Daron talked over the system options and explained things thoroughly, and it was clear that he knows everything about the equipment and installation from working in this business for years. He's not just a salesman. The communication about everything was outstanding from start to finish. They arrived on time and installation took exactly the amount of time they said it would. When the job was done, the house was left neat and clean. As soon as they arrived to install the new system, I felt at ease about having these guys in my house. I could just tell that they were trustworthy, responsible, and here to serve; and that perception stayed the same for the entire time they were here. Daron told me to call him anytime I had questions or concerns. I had a few questions about the thermostat after the job was done and Daron was true to his word. He answered the phone or called back quickly and even sent someone out to make sure everything was working properly. I'm super happy with my new AC/heating system and with everyone at Sano. They get a well-earned thumbs up and five stars. read more

AC went out and Patrick came out first thing the next morning. He was amazing in diagnosing our 23 year old Trane variable speed motor's death. After a ton of time and consultation with us he brought his supervisor Christian over and we decided to replace the entire unit. Although it was expensive they talked us through the entire process and set us up for the next day installation. Also they sent Manny over to install a portable AC unit to keep us cool. Wow very professional and thorough. Super pleased so far. I will update when the work is finished. read more

Sano Plumbing Heating AC - Patrick working on the system - Heating & Air Conditioning/HVAC Near Me - Anaheim, California

For the second year in a row, we used Sano Heating and Air Conditioning, a local, veteran-owned company, and once again we were extremely pleased. This year's project, like last year's, was a big one--a complete repipe (supply and drains), along with relocating and replacing our water heater. From start to finish, the entire process was handled professionally and smoothly. Jacob and Andres ("Primo") took the time to clearly explain what needed to be done, and Primo, along with Alfonzo and Junior, completed the work in a timely and highly professional manner. While this was certainly one of those necessary home projects no homeowner looks forward to, the experience was genuinely pleasant. We especially appreciated how mindful Primo and his team were about keeping our dog safe and taking great care to protect the integrity of our historic home. Once again, a big thank you to Sano--especially Primo, Alfonzo, Junior, and Jacob! read more

For it being the hottest day of the year, Jacob and Noel worked so hard and fast to get our whole new air conditioning unit up and running. They were so professional and nice. On time and respectful guys that we would recommend to anyone needing any HVAC services. read more

Sano Plumbing Heating AC - Heating & Air Conditioning/HVAC Near Me - Anaheim, California

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There are a lot of HVAC businesses with Yelp ratings averaging 4.5+ stars. It can be overwhelming narrowing down the field to get quotes. What separates Sano from others is the complaints from their critics. Or shall I say lack thereof? That was my main decision to give these guys (and gals) a call. Sam and Anthony came out and quickly diagnosed our problem. We had the AC on for an hour and it started to smell like something was burning. Turns out we had several issues with our 17 year old unit. They gave us options on replacing the parts or the entire unit as well as pros and cons of each. The choice was easy for us since repair costed more than half the price of a new unit. Day of installation our techs were Randy and Mark. They were professional and worked so dang hard. I felt guilty that they didn't even take a lunch break. They take so much pride in their work, did a great job with the install, and even made the area where my units is stored looked three times better than before. This made me realize whoever did the previous job did some janky stuff. I wish I had taken before photos because it is such night and day from before and after Sano. Randy was also kind enough to give me some tips on things we can do to maintain our AC unit. Oh did I mention that there was no funny business with pricing? Everything was up front and closed out as expected. Everyone we dealt with has been nice, professional and provided excellent service. Thank you Sano and Yelp community! read more

Had a shower faucet stuck open. Sano showed up quickly, diagnosed and repaired within a few hours. Very courteous, professional and respectful of our property. The next time something comes up, they will be my first phone call read more

Over the span of two days, Jaicub and Tyler came to my little old Anaheim home (built in 1952) to install the heat pump HVAC unit including all the ducts in the attic. Jaicub was very professional & respectful with Tyler in the way he communicated with him through the install. Tyler got up in our very very very warm attic to install the ducts (I have nothing but respect for him). They had their safety precautions in place to prevent any heat illness. Both communicated clearly with each other and were both friendly and respectful to me as well. My beagle loved them both and was excited to see them back on day 2! I was impressed by how quickly they removed the old unit and ducts. After the new one was installed & tested & Jaicub went over the digital thermostat that came with the unit was when payment was due. Once I "tapped" to pay, the adventure had come to a conclusion. I highly recommend Sano and their fantastic group of technicians any day. It might also be worth mentioning I had another HVAC company out to quote me and when I called to let them know we would be going with Sano, the rep said not only did they work with Patrick, the owner, in the past, they said they even highly recommended him. Thank you Sano. I'm sure we will see you in the future but hopefully way in the future. :) read more

I scheduled with Patrick, the owner, online through Yelp and he was very quick to respond and thorough with his answers. I liked how he explained exactly what was involved in the process instead of the other vendors just saying we'll do a generic diagnostic and here's our price. They confirmed with the homeowner through a phone call the work that needed to be done and scheduled quickly, another very thorough aspect of their business. Patrick H. the technician came out and was as friendly as could be. Explained everything in detail about what was going on in the system and what our options were. I expected that we'd needed to do a replacement of our unit as it was close to 20 years old. Patrick explained what he thought our best options are and was not pushy in trying to sell anything. I explained we would be looking into doing a full replacement but not until the future - he said he understood. He took payment with a credit card (Sano was about $20 cheaper than the other vendors as they had a promotion going) and gave the bro-fist as he left. In a very competitive business, Sano really stood out with their professionalism and lack of trying to hard-sell anything. It's this type of interaction that will have us giving them a call first when we plan to do a HVAC replacement. read more

Our air conditioner stopped working suddenly, so my wife called a few companies. The Sano representative was courteous and said they could send someone right away who was finishing a job nearby. Patrick Higgins was the technician, and he was great. Since the air blows and the fan spins, I thought maybe it was the coolant. But when I turned on the unit, Patrick immediately diagnosed the problem as the capacitor based on the sound. He then tested the capacitor with a volt meter and confirmed the problem. Once he replaced the capacitor, the unit started working perfectly. He also gave some very helpful tips on air filters and keeping the central air conditioning unit clean. He was very courteous, friendly, knowledgeable, and provided great service. I was very impressed with Sano, and I would highly recommend them and Patrick. read more

Sano Plumbing Heating AC - Capacitor - Heating & Air Conditioning/HVAC Near Me - Anaheim, California