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    Window Makeover

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    2 years ago

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    Watergate Roofing

    Watergate Roofing

    4.9
    (16 reviews)

    Let me first start by acknowledging that this review is of the estimate process and subsequent…read morefollow-up as I considered my options. In the end, I pursued another option thanks to a friend's connection that got me a very good deal. I contacted Watergate about some roofing issues at my home that I was aware were quite serious. I had two friends who both gave me a good reference for Watergate. One friend indicated they were they only company he'd dealt with that did not default to recommending a new roof. The other friend shared that they support Habitat for Humanity, a nonprofit I also believe in. So, I contacted the company and requested an estimate. They set a date, and their employee arrived on the day and at the time that was scheduled. As I recall, his name was Max. We discussed my concerns. He did a thorough search of my concerns, and indicated he'd be contacting me soon with an estimate. He provided the estimate within the expected time-frame, which ended up being pretty rare among the estimates I did receive. He communicated well. He followed up multiple times. I will note the estimate was the second highest I received, though considerably lower than the highest. However, in their defense I felt like Watergate was really targeting solving all my concerns. They do offer a financing option. One slight customer service quirk of mine - if I e-mail you, I expect an e-mail response. Both times I e-mailed, within five minutes I got a phone call. If I wanted a phone call, I'd call. This is relatively minor, but it did bug me. It didn't bug me enough to drop a star. Overall, I was pleased here. As I noted, I ultimately opted for another choice but I was impressed by the service here. It didn't feel high pressure at all, though there was intentionality. There's a difference. I love that they work in the community. Since I have two friends who also praised them, I have to still give them a thumbs up. While I didn't choose Watergate this time, I was impressed enough that I would still call them again should future work be needed.

    Found these guys last summer when I was rehabbing one side of a duplex I own. I had them do a…read morecomplete re roof on said duplex this year. Great job!@ Very thorough and professional work. Will use again!

    Bauerle Roofing

    Bauerle Roofing

    4.6
    (9 reviews)

    I hired Bauerle Roofing fall of '24 for a roof replacement. Key issues (not exhaustive):…read more Skylights (0 of 3 done correctly): Two skylights were replaced with oversized windows, requiring re-installation about a month later once incorrect skylights were identified by homeowner. The third skylight, estimated and billed for replacement, was not replaced at all, identified in third-party inspection. Roofing Issues (some): Inspections revealed a torn shingle, nail pops, improper gutter installation in one area (still allows for standing water despite follow-up "repair"), flashing gaps around a reinstalled skylight, lack of caulking on the chimney, etc. Chimney Work: The chimney repair was poorly constructed and not as described. Billing: The bathroom vents and skylight mounts were not included in the estimate but were billed for-- should have been anticipated. The insurance invoice contained incorrect figures and lacked itemization. Leak: Only months after installation, moisture was discovered in the attic. Bob Baulerle (owner) and crew dismissed it as only condensation. Monitoring and expert opinions revealed a leak, potentially from the area of a ridge vent (installed by Bauerle Roofing) within inches from a skylight. Repairs to be monitored. Communication: Bob is increasingly disrespectful and unprofessional. He shifts blame, reacts defensively, and is the victim. He makes the process painful, and his assessments and work cannot be trusted. We've incurred costs corroborating issues & spent HOURS of time for improper work to be redone. Caulk fixes won't last the roof's lifespan, and excessive traffic redoing work will not have been good for the shingles. The roof/work will have to be regularly monitored. A new roof is an expensive purchase! I had hoped for peace of mind and a job well done. Hiring Bauerle Roofing has been a fraught, miserable, & costly experience thus far.

    Bob repaired several roof leaks over the years, and he and his team recently replaced it. He was…read moreresponsive to my concerns and questions, and the entire team was professional and courteous. They were efficient and fastidious throughout the replacement. Highly recommend.

    Window Makeover - roofing - Updated August 2026

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