The salespeople were very nice and installation went fine. But in less than 6 months, a cord broke on the blind. Seemed simple -- but then I had to remove this floor to ceiling blind and bring it back to them. No warranty! And it is going to cost upwards of $150 for a repairman to replace a cord. When I contested this issue, they said they are no longer a Hunter-Douglas authorized repair center. I asked why -- they said to take it up with Hunter Douglas, as they had no idea why. I then called Hunter Douglas and they said that Windows & Walls knows why. Anyway, Hunter Douglas referred me to Times for Blinds who is an authorized repair center for them. Major runaround, and it would be good to know what the process and warranties are - before you buy. read more

Windows Walls & More in West Bloomfield is definitely the best place for window treatments in the metro area. They offer so many services and strive to make your home beautiful. I've worked with Susie for many years and have purchased Hunter Douglas (at a great price!) and other treatments too. The entire team at Window Walls & More are so professional and stand behind their installations and products. And I have had a few product issues after the install that were not their fault, but they were my advocate and now they are perfect. I can't believe all of the reviews are not 5 stars. Their installer Tim is the best I've ever seen and he makes it perfect. Over many years I have gone back to them when remodeling my home. I recently remodeled my den and they came to my home with everything I needed. It's beautiful and as always the made the whole experience fun. read more

Carol, and the rest of the team at Windows, Walls & More were great. Super helpful, great advice, and very accommodating with any issues that arose. They have a huge selection to choose from, and you'll certainly be able to find what you need there. Highly recommend! read more

With the awful heat right now - scorching temperatures and beating Sun I've decided to check into installing solar blinds. My 4 windows and a sliding door (currently no window treatment at all) facing the West it became unbearable. From 1 pm till 6 pm the heat coming through the windows/doors is awful inside the house. Found Windows Walls and More on Google. Called the store. Was told to bring the pictures of the windows and measurements to the store and come for a consultation. Went to the office 2 weeks ago, Sat 6/29/24. The office is very impressive. Lots of choices, really anything you want. Susie was my consultant. Explained every option I was looking at. Was told to expect an email with estimates in 4-5 days. Service was very professional. But the professional service ended the moment I left the office. The proposal with estimates never came. Called the office a week later. I've been told they would look into it to see what have happened with my estimates. The person has again promised me estimates in a day or two. 2 weeks later I haven't heard anything back yet. No phone call no email. I guess they are very busy and don't need new customers. Would have been nice to know it from the start. I would not recommend the Windows, Walls & More to anybody. Buyer Beware! read more

As Carol C. says - Buyer Beware!!! Windows, Walls & More installed Hunter Douglas Shades in our home in 2022. When the chain broke on one of the shades we called them and they said to take down the entire shade and bring it to them. The shade is 107 inches wide! I explained that we would not know how to do that nor would it fit in our vehicle even if we did. Too bad! They don't do in-home repairs! As this was something simple I was shocked and upset. They said they could give us a name of someone (not their employee) that could come to the house, remove it and then bring it back. But of course we would have to pay this person separately. I hung up and called Hunter Douglas. They gave me the number of a small plastic part which can hold the chain ends together. I ordered it from them - it's free except for a $5.99 shipping charge. I don't know how sturdy this will be but am keeping my fingers crossed. Bottom line - buy your shades from a different company. One that offers in-home repairs! read more

Wallpaper rollage is difficult to calculate. It is calculated by single rolls, only sold in double rolls, you have to worry about repeating patterns, etc. I decided to go here specifically because I needed help with figuring out how much wallpaper I needed. I'm in my late 30s and I have no experience with wallpaper. The intention was for me and my mom to hang it together. I went to the store, picked out paper, gave Carol a diagram with every measurement in the room and asked her to order enough paper for the entire room. I actually elected to order more than she said I needed to make sure I had enough. The cost was $447.40. However, the amount of wallpaper she had me order was 4 double rolls for a total of 243 total square feet for a 12 x 15 room. I don't remember exactly how tall the papered section of each wall is, but let's go with a a very conservative estimate of 6 feet because there is molding (it's probably more like 7+ feet). A 12 x 6 foot wall would take 72 square feet alone without any waste. This was a 12 x 15 foot room. Clearly, 243 square feet is not enough. Carol made a huge math error somewhere. As a result, I received half the wallpaper I needed. I ended up hiring an installer who quickly advised me that I didn't have nearly enough paper and she could only cover two walls . The project is going to cost double what I expected. Honestly, I thought the cost was reasonable, so I would've bought double the wallpaper at the store at a total cost of about $900 if I knew that was needed. But I'm not happy about finding out it will cost double after the fact. When I called Carol, instead of saying something like "Oh no! It looks like something went wrong here, let's figure out what happened", Carol immediately got snide and said "this is why we tell everyone to use a professional installer and have their installer measure and tell them how many single rolls they need" and "we only provide calculations as a courtesy" and "you signed a document saying we aren't responsible for the calculations". By the way, Carol never did tell me I needed professional measurements when I bought the paper, she just told me the amount I needed to order. I asked Carol to have the owner Susie call me. Susie called me as I was writing this review. Her response was that they always recommend people use professional installers for accurate ordering and that she's "sorry it didn't work out". She basically said "I don't know what happened because I wasn't here." Again, I felt blamed for this problem. I ended up ordering the rest of the wallpaper I needed from Sherwin Williams (they have a hotline where you can provide the pattern and they can order it for you) and they were wonderful, and they were completely appalled by what I went through at Windows Walls & More. They directed me to a local store that could order my paper. By the way, my second set of wallpaper is from another lot. So I just have to hope it matches well enough since the wallpaper I bought at Windows Walls & More has already been installed and was nonrefundable anyway. I will say that Windows Walls & More is a good place to go to look at wallpaper books because they have a ton of them. You can spend hours looking at the paper books, feel the texture of the paper, check out the book and take it home to see how the paper looks in your room, etc. However, don't feel obligated to buy here. They aren't reliable judges of how much wallpaper you need anyway, which essentially makes them useless versus buying figuring it out yourself and ordering your wallpaper online. They redact all of the wallpaper books to try to make it difficult to figure out what wallpaper you are looking at. However, in every book , they missed redactions in several places so it is easy to figure out what paper it was by Googling pattern names, numbers, or brands. You can also take a picture of the paper you like, do a Google Image search, and then figure out what brand it is and order it elsewhere. Don't depend on this store to provide better service than an online retailer. read more

Yay I'm a fan of your store. I came in saw sample windows of almost any blind that you could chose. I was able to take home samples and a sales person came to my home to measure and help with my selection. The installation was fast and professional. I would use your services again and refer others to you! read more

Shopping for drapes is as exciting as watching paint dry but sometimes you gotta do what you gotta do!! They have an enormous range of fabric choices, & if it was up to me we could have been done in 5 mins.Why Do our better halves love to spend hours & hours on choosing fabrics??? They come to your house to measure all the windows, Curtains are done in a week or so & promptly & efficiently installed all for a ridiculous amount of money. read more

I will never patronize this business again. Buyer Beware! Of course, they want you to buy high end Hunter Douglas. But as soon as you begin to have trouble with your Hunter Douglas, they can't make enough excuses about why it isn't their problem, they are not responsible and there isn't anything they will do to help you. Repairs are done VERY POORLY and there are more excuses. In fact, they answer the phone making excuses. The most unprofessional, uncaring, rude group of people I have ever dealt with. read more

Not sure whether to give 2 or three stars. In the past I have had great service and products from Windows and Walls. My last two experiences were not so great. There were a lot of phone calls trying to find out whether or not my blinds had come in then there were a lot of phone calls about when the installer could come out. I placed another order and there were phone calls again and one time I was told my blinds were in then I called again and was told they weren't in. We went back and forth for a while but finally had them delivered and installed. They do come out and measure your windows for you and they bring samples. That part is great. Its just the part between buying and the installation that has me giving only two stars. read more