Amazing store in an amazing mall - the last great sanding mall in DFW - which has somehow remained…read morerelevant and approachable despite the world whizzing by and around malls in most places in the USA! Home to the most famous Santa in the DFW area and also one of the most famous in the US - especially in the flyover land - probably only rivaled by Chicago. We enjoy shopping here when in town and have been coming here my whole life - literally - (and I'm old enough to officially be AARP eligible)! Shopping memories with my grandmother here - bought shoes here for my daughter to wear to my grandmother's funeral - partly in her memory.

I came here in search of boots, which I knew might be a lost cause because it's already March and…read moreboots are being phased out of stores to make room for Spring and Summer items. They had a few sales racks but nothing in my size. Nordstrom is always a beautiful department store and I appreciate how the sales reps are helpful and available without breathing down your necks you really are never bothered. While I was there the gentleman offered to measure my foot because I mentioned that my size seems to go up an down all the time ever since Covid. I assumed it was because I was barefoot a lot more due to being home more. He said that could be it, but that shoe makers are starting to come up with their own sizing (like vanity sizes in women's clothing). He did he often wears a different size depending on the shoe maker. That was a nice tip to keep in mind.

Came with my little brother who was a little anxious to try back to school fits but Laiton was…read moreextremely helpful and patient with us. Awesome dude, thank you!

LIKES: Well constructed are Madewell's lines, often more relaxed feel and fit are their pieces to…read moreJ. Crew, their parent company's. I've experienced great customer service at this shop, instead of a department store, I preferred shopping here. DISLIKE: No guarantee of great customer service. In fact, terrible it's been. Nonchalant, ignoring presence, and, curt attitudes from their sales staff I've seen and experienced first hand. 3 strikes on my Sep/Oct visits - "Out" this location is to me. cheers!

This is for AERIE (couldn't find it in yelp). Wow, listen I know maybe I'm not the target…read moredemographic. I'm Asian and maybe don't look like the stereotypical AE shopper but there's no need for the up and down looks. When I went to front to collect my online order, they (this blonde girl) kept asking me to verify my identity even after showing them the email. (Why?) Okay, sure maybe it's their job to ask like 4 times. Maybe I'm reading into too much. Then after, I asked if I could go try on the clothes to make sure it was all fine. The lady rudely said "Yeah sure but I'm gonna mark it as picked up so if something doesn't work you're gonna have to just to a return." with a rude undertone and didn't even show me where the fitting rooms were, I had no clue I just wandered around looking for it. She also seemed annoyed and rolled her eyes at me. Like sorry I want to make sure the stuff I get actually fits before leaving? At other AE stores, they typically let me try it on then if everything's okay, they'll mark it as picked up. And they're actually nice about it!!! Even if this is right way to do it and the other stores have been doing it wrong, there's no need to be rude. The shorts I tried on were too big so I went to return them, when I got out of the changing room, all the employees left and I stood at the check out line for like 10 minutes before looking for someone. I get if you're having a rough day but don't take it out on people just trying to go about their lives, please. There's no need to ruin others days too.

I ordered a whole bunch of underwear and they all came unraveled in the wash after just a handful…read moreof washes. I called them, they acted like they would help me. I sent them the product and then they took about two months only to come back and say the return is denied because the item is not new with tags. So they don't stand behind their quality and they don't care about customer satisfaction. Don't waste your money. They think they can stand behind a reputation that was built on values that they no longer uphold. It's like a bait and switch.

Just have to say, I will only come to this location only. I wish I could remember the young girl…read morethat helped me a week ago at this location. Tall brunette, sooooo friendly with amazing customer service skills! She knew what I was looking for and it was just a fast, pleasant and successful shopping trip! I was able to find three new tops and a pair of bottoms. This location is BY FAR THE BEST OUT OF ALL THREE! I'm unsure if they are all owned by the same person, but if they are, and you're reading this, you need to get your other locations to this caliber (PLANO). I drive the extra miles to come here vs Plano. The staff with friendliness and customer service goes above and beyond at this location and is why I will always come here instead of the others. Plus the selection is much larger. Again amazing staff, they are the reason for my repeat business.

Came in with very little time to shop. The sales associate listened to me and brought me several…read moresuits to try on....she was amazing! Made me feel comfortable and explained why she chose the suits for me. I stayed in the dressing room as she brought the right sizes. I left feeling wonderful about my purchase.

I've often heard the advice, "If you want the best thrift store finds, be sure and shop in the…read morewealthiest neighborhoods." This well-curated store proved that maxim true as I found a lot of true vintage pieces, quirky and in excellent condition. The accessories here were also plentiful. Lots of unique hair clips, chunky jewelry and handmade Etsy-esque items. I caught and released a Free People mini-dress and a Diane von Furstenberg wrap. Surprisingly, there was a unhoused gentleman having some kind of altercation with himself just outside the store as I was leaving. It's definitely not an area where I would usually expect to see something like that.

From a seller's POV, I already knew they wouldn't accept everything I brought in and their buyers…read morewould lowball everything, but after clearing out my closets for Spring and reviewing everything with a close eye, I realized some items might be worth getting some money out of rather than donating it all to the local thrift. Unfortunately there really isn't a market for a lot of my clothing and shoes in the OKC metro area and I wanted to get out of town for a bit so I decided a road trip to Dallas was necessary. The store itself is clean, has parking right out front and the staff was pretty friendly and reasonable. In any other situation I would do trade, but for obvious reasons this time I did cash. I got enough money to pay for a full tank of gas on the way home, despite selling them premium vintage and designer pieces. My biggest complaint is that I was told they are only looking for natural fibers, but the clothing they are selling is synthetic fast fashion.

I usually go to another Soma location in Plano. I decided to try this Preston/Royal location. I had…read morereceived an email that today is the last day for the VIP 40% off everything reward. I needed some more pajamas and absolutely LOVE the wide elastic waistband in the cool nights pj pants. I like the flexibility of buying separates for the tops and bottoms. The selection was good and I found what I was looking for in a couple different prints. There were a lot of people in the store and I saw someone at the register (Abigail per my receipt) and also the manager. A few minutes earlier there was an elderly woman with a walker asking someone for help. I think she was feeling faint and was looking for a place to sit down. The manager got Abigail to help her and she kindly helped her to a comfy chair in the front of the store. The manager was off to get a bra out of the back, I think for an exchange. I just wasn't very impressed with the manager. She was so "hands off" and not really contributing to helping people. Another customer ahead of me was curious if she still was a member to qualify for the 40% off. Abigail looked up her phone number and she was still in the system so she went off to shop! Then she called me forward as next in line. I told her she could go assist the woman sitting down but she said the register comes before assisting someone. I took the pj's off the hangers and she thanked me for doing that. She told me the full regular price and then after the 40% off, the total cost was much better! Overall a good experience but something about the manager's lack of assisting customers rubbed me the wrong way.

Love Soma and this location is super convenient. The ladies that work there were friendly and…read morehelpful on my recent visit (even though it was nearing time to close). I usually wait around for their end of the year sale. You can snag some really great deals!

Probably the worst shopping experience ever. Three women…read moreworking in the store. No one asked me if I need any help. No one asked if I want to try on the clothes that I'm carrying around. I finally just walked over and put them in a dressing room. No one asked if they could find me a size. One nice lady at the register, Rebecca, said 'hello' and said 'have a nice day' when I left. What are these women doing in the store if they aren't there to help you and make you feel welcome?!

I had the most amazing service from Jessica so I highly recommend her as a stylist! I came in…read morelooking for a dress on sale that I had tried on when it was not on sale. I could not exactly remember if it was one size or the next one up, petite or regular either. I had tried this on back in December in Charleston with my mom. There were a lot of sizes left in this style on sale, but not in my size. Jessica found a variety of dresses in petite and regular with a similar silhouette for me to try, and eventually she found one a size lower than I suggested in the original dress I wanted to try. It ended up fitting me enough to see what size length I should order, so I ordered it to be shipped for free to my house. I also have a rule to try on a dress on sale that has only one left and is in my size, and that one fit me too. She told me that 95% of WHBM clothes are washable (I always thought they were dry clean only) so I bought this fancy dress with a sale price of $50 and I can wash it in my wash machine! I was so happy about that. I appreciate the service here and honest feedback on fit.

I went there last week after a massage at hiatus but before my mani pedi appointment, I wasn't…read moregreeted or asked if I needed help, this was weird to me because I heard the ladies there greet at least 3-4 other customers and were very friendly to others, smiling and such. I tried clothes on and asked if they could keep them at the counter while I continued to look, the girl working at the register didn't even make eye contact with me, she just said ok, with an upset face. Hmmm while I continued looking for clothing for an upcoming vacation, a gentleman that works there offered if he could put clothes in a dressing room for me, he was he only helpful person there. In the end I found lots of great clothes for my vacation however, I feel the need to write this review because the only reason I feel I was treated differently was because of the color of my skin. I find it weird because I'm Hispanic and it looked like everyone working there that was ignoring me is Hispanic too. Next time I will rethink going there. Perhaps some customer service training needs to be revisited.

First of all, who doesn't love The Gap?…read more This is a cute lil Gap. Right in the heart of the Inwood Village. The reason for (fyi, there is a Gap kids right next door...surprised?) I was getting so frustrated cause I was looking for this dress in my size and it was like the 3rd Gap I went too. Not only did the lovely sales lady notice my frustration, she took all the clothes out of my hands and got me a dressing room. She then told me to start trying on and she would look for the dress so I wouldn't end up having a stroke in the store. Smart girl. Fast forward 4 minutes later...VOILA! Dress in hand. Easy as pie. She was cute and talkative, but not creepy talkative, like trying to get me to buy stuff. Oh and the new 1969 jeans are in and they are TO DIE FOR! Fit like a glove... I left with my dress, two new pairs of jeans and a new found love for the Gap on Lovers Lane.