It's a nice hotel with great amenities and 1/2 mile away from all the attractions in Niagara Falls. I was impressed with the quality of breakfast options and the hotel room. The bed was comfy, the room had a desk to work on and a table for eating as well as a microwave and a mini fridge. The bathroo and shower were spacious and the hotel staff were professional. They also had a pool which I didn't partake in. The only downside was the noise level at night after 10pm. It seemed like someone was jumping in one of the rooms above ours for quite awhile. I did call the desk and they said they would call the room. It continued on for at least for another 30-45 or more. The structure between the rooms and the walls seemed to be a lot thinner than some other hotels I stayed in. read more

Stay anywhere else. Room was unkept and dirty, staff at the front desk made it feel like my fault and told me the sofa bed isn't for sleeping so stains on the cushions and pillows shouldn't matter. Well guess the couch isn't for sitting on either. Found a baby sippy cup under one of the beds. Room was clearly not cleaned. Quality has severely dipped at this location. Deluxe queen suite was advertised 2 TVs but the only tv was awkwardly on the far wall hard to watch from the beds. Second remote to even work the TV was missing had to get the only good employee in the building to get us the second remote. He also brought the sheets for the pullout bed as they weren't in the room to begin with. Hairballs in the hall ways, nail clippings in the stairs, an oily looking pool and a free breakfast that you'd have to pay me to eat. After checking in on a Friday the next morning I grabbed a cup of coffee and set out to explore Niagara Falls only to have my whole day rocked by a mouthful of coffee grinds. Whether it's an equipment or operator error both felt lacking throughout the stay. They do get 5 stars for location which makes everything else I've said so sad. My wife and children and grandparents had an amazing experience at the falls and would highly recommended going and taking part in that experience. This hotel is in a great walking location to just about everything you'd want to do. read more

A very non-secure facility! Side doors don't lock , neighborhood, kids in the pool using side door, amenities that paying hotel guest would like for use with out the outside non-sense. Bicycles all over the place from the neighborhood kids using the pool. Little annoyed hotel staff knows about it but does nothing. Nasty bedding see pic that has mold growing read more

Wingate by Wyndham Niagara Falls - Nasty mold on side of bed - Hotels Near Me - Niagara Falls, New York

Probably the only good thing was this place was walking distance to the casino. The coffee at breakfast and the lay out of the double room. 7 of us fit comfortable. But other than that it was semi clean. Bathroom tub had mold. Under the beds weren't swept. TV's didn't work when we first got here. Had to have it fixed. Beds were clean thankfully. Breakfast wasn't good. Sausage didn't seem cooked thoroughly. Box pancakes and the guy restocking everything wasn't wearing gloves. Kind of unsettling. Front desk was nice. Good service just overall not too good. Two stars because of the room lay out and everything was walking distance read more

We stayed for one week. I give the 2 bedroom room size a 9 out of 10. I give the service and cleanliness a zero. The floors are filthy throughout the hotel including our room. We were promised that after the first 3 days of our stay someone would come and clean the room but no one ever came. Its ironic how the immaculate Cambria hotel next door is owned by the same person (I know this because I was told to carry my laundry over there from a guest service rep because the Cambria Hotel had laundry services). My advice, do yourself and family a favor and stay away from both these hotels. Pay a little more and get real service and cleanliness somewhere else. I am ashamed of myself for staying at this Wingate Hotel ...what a joke! read more

My family and I recently stayed at this hotel. This hotel has a lot of potential, however it is not maintained. The hotel has dirty floors and when we stayed for a week. They did not come in to our room once to take out trash, take old towels or provide any new towels and toiletries. Each time we needed towels we had to go to front desk and we emptied our own trash each day. I recommend if you're looking into this hotel to look into somewhere else. The only pro to this hotel is it is close to Niagara Falls. read more

The staff stole my beats headphones from my room. I told the manager and no body was able to help m.

We were a bit concerned when we arrived and were told they were overbooked, considering we had 3-night reservations booked for a few weeks. However, the front desk fixed things quickly and got us a room. We found no issues with our room, whatsoever. It was clean, had everything that was supposed to be there, and did not have any of the issues others have seemed to experience. The AC was cold, and was awesome. The only complaint we had with the room is that there was not much soundproofing, and the water pressure in our bathroom was pretty lackluster. It was a bit difficult for the long-haired people in my party to rinse out their conditioner and what not. Great toiletries of installed pump containers of Dove shampoo, conditioner and body wash. The front desk was always kind, and helpful. My kids loved the pool, and it was always kept clean. The breakfast situation was a little bit different than what I have come to expect with continental breakfasts from other similarly priced accommodations. Other places for the same price level have offerings of a few different types of cereals, alternating breakfast meats, scrambled eggs, fruits, pancakes or waffles, pastries, breads, yogurts, an oatmeal, etc. This location had a very limited and small offering of sausage, pancakes, eggs, cheerios/fruit loops, and white bread. Sometimes there was an apple sitting on the counter. They sometimes had a yogurt in the mini drink fridge, but often times you had to beg the staff to get you one from the back. Sometimes this request was met with kindness (from the female staff member), other times the gentleman who was working would get a little snotty, which my children and I did not appreciate. I will say they were busy, constantly, and those staff members were hustling and no doubt stressed out. With only having such a limited offering, and such a large number of people trying to get breakfast, they ran out a lot--and had to try to keep up. For that effort, I give them a lot of credit. They really did TRY to keep up, but unfortunately, people are abusive. And, again--with how limited the offering was, this made it tough. Being snotty to a child who has no access to any other food than a hidden yogurt in the back room, however, is still not appropriate. Having said all of that, I will say this. The pancakes, sausage, and eggs were good and were better quality than the other places that had more offerings. You could see that they were making these things in the back fresh, not getting them out of a microwaved bag. They cooked the eggs, and were even flipping the pancakes on the griddle. Great location to the Rainbow Bridge for those who are planning on traveling over the border. Overall, we would definitely go back here again for the price-point. read more

Rooms are not all that clean. Within my two day stay, I had to be switched rooms 3 times. The second room I was moved out of because it has bed bugs. My man got 9 bites on him after laying in the bed for barely 30 mins. Also there's a lot of spiders and webs outside the windows and on the building. Front desk staff are very RUDE and at night they're non existent. Cleaning staff 0 stars as well because nothing is clean. read more

This wasn't my worst hotel stay but definitely fell short of great. The appearance is very clean. However my kids feet were black. There was dirt and dust and hair under the desk. The mini fridge handle was gross. The closet didn't look like it was opened and cleaned. I really hate dirty hotel rooms. The sink in the bathroom was clogged and the water did not go down for several minutes. Super gross. Then I didn't even have hot water in the shower. I'm happy we were only staying the one night. The breakfast was decent. Some hot options like eggs, sausage and pancakes. The location was ok. We did have a walk to the falls but didn't really mind it. No one really bothered us at the hotel and the common area was nice. read more

Stayed at this location for seven days. The good: - Location is somewhat reasonable from Niagara Falls. About a 10 minute walk to part. There are hotels that are even closer though. -Room was clean, except for bathroom. - AC was cold -Common areas are actually nice and well taken care of, except for pool. The bad: -Bathroom shower was extremely moldy. See pics -Pool was murky and cloudy. We planned to enjoy the pool on our off time but it was too grose to even get in. -Breakfast had the least amount of options I have ever seen. Make your pancakes, loaf of bread to toast and make a peanut butter sandwich using a shared jar of peanut butter, scrambled eggs, sausage, plain yogurt and a shared gallon of milk. That is the whole menu and it is the same everyday. -We were told our room would be cleaned on our third day. Never happened. We had to ask for our room to be restocked with TP and coffee. We had to empty our own trash. -Walls are extremely thin here. Heard our neighbors as if they were in the same room. -Hardwood floors amplified our neighbors steps above us. read more

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Dirty hotel room. Run down area. The person who greeted us when we checked in was friendly and helpful. The people the next morning couldn't have cared if we were there or not. The shower had not been cleaned. Like there were smudges on the wall that I wiped off with a washcloth. Lots of mold. The bathroom sink was cracked in multiple locations and clearly had been for awhile. The bathroom floor was dirty, especially behind the trash can. Lots of hair and ick as well as mold. The eggs at breakfast seemed a bit off. I very limited offerings. The whole town seems a bit run down actually. If I were to come again I'd see about staying on the Canadian side. I just didn't want to hassle with the car. read more

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The location is Okay. Not too far to walk to the Falls and shops. The room was dirty. There was long black hair in the sink and bathtub. The toilet was dirty in the bowl and around the rim. It looks as if they may have just wiped the seat and never lifted it to clean the rim. There was something brown smeared across the ceiling over one of the beds and the linens were dirty. I left the housekeeper a very small tip, I wanted them to know that I did not just forget to leave a tip but the small amount is what I thought of the quality of their effort. The complimentary breakfast was a brown lunch bag with a banana, a bottle of water, and a convenience store month-old cinnamon bun. They also charged $10.00 a day to park in their lot. It would have been nice to maybe give us a heads-up on this hidden charge. The staff was friendly enough which is why I gave them 2 stars and not one. We never made it down to use the indoor pool but it looked okay. The bar/restaurant was closed for most of our two-day stay. Nope, not ever returning here. read more

Wingate by Wyndham Niagara Falls - "Brown" stuff smeared on the ceiling over one of the beds. - Hotels Near Me - Niagara Falls, New York

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Two stars is a touch harsh, but only a touch. Here are the pros: the room was clean (but see below), the beds and pillows were comfortable, the staff was courteous, and the location is good: in walking distance to the state park, and right on Rainbow Blvd by the transit buses. But there were too many cons. Hot water was near to nonexistent. The "complimentary breakfast" was a joke from so many angles (the sausages were the only thing -- barely -- edible, although it's not as if there were options). Directions as to things like how to operate the door handle or how to use the Wifi were lacking. You have to put the trash outside the door before anyone will take it. The corridors were unheated, and in a particularly cold week in early spring were unpleasant. The second day of our stay, the room keys inexplicably stopped working. The decor of the room was ... uggh, diarrhea-brown walls, ugly and scanty furniture, dark brown and taupe and grey. Soundproofing was poor. I won't elaborate on the several semen stains on the bolster of one bed. Too many options in the area to use this hotel again ... and note that ALL the reviews going back over a year are negative. read more

This hotel may look updated but is in dire need of repairs. The shower was not clean. The toilet seat was broken, I about fell off every time I went. No water pressure in the room. The floor was sticky and would pull up when walking across. This was in room 238. The hall floors were very bad. The breakfast was okay. If we go back to NF, we will find other accommodations. Also, you can hear EVERYTHING above, below, outside and inside the hotel, in the room. read more

My family and I had an absolutely terrible experience at the Wingate by Wyndham Niagara Falls over the weekend. The hotel is old, run-down, and in desperate need of repairs. From the moment we arrived, we noticed the place was far from what we expected. The elevators were sketchy and noisy, making us feel unsafe every time we used them. To make matters worse, the supposedly "secured" door on the side of the hotel wasn't locked, meaning anyone could enter and have direct access to the rooms. A huge safety concern! The condition of our room was shocking. It was barely clean, with mold growing on the soap dispensers in the bathroom. The bathroom doors were dirty and broken--just disgusting. We called for room service to request additional towels and washcloths, but we never received them. The lack of service and attention to guest needs was appalling. The billing process was another nightmare. There were extra fees added to our bill that were never disclosed upfront, and when we tried to get assistance, the representative couldn't even explain how the billing system worked. To top it off, we were told they wouldn't accept cash, which was incredibly inconvenient. The worst part of our stay was our interaction with Rose D., the operations manager. Rose was incredibly rude and unprofessional. They tried to overcharge our account by nearly $2,000, and when we questioned it, Rose became hostile. She told us that we needed to "figure out how to pay it" and even went as far as to threaten violence, saying she would punch me in the face if I didn't comply. This was beyond unacceptable, and we never raised our voices or acted out of line; we were just concerned about the multiple charges to our card. When Dan, the hotel manager, finally got involved, he managed to release the hold and convert it into a charge. However, Rose's behavior was never addressed while we were there, and Dan didn't even apologize for her outrageous conduct. To add insult to injury, once we were on the road home, Dan called to say that he noticed we had indeed been overcharged by hundreds of dollars. The lack of accountability and basic customer service was astonishing. DO NOT STAY HERE! The hotel is run-down, the area around it is sketchy, and the service is downright terrible. I highly recommend finding a place further out if you want to enjoy your stay in Niagara Falls. This hotel and the area are to be avoided at all costs! read more

This hotel is shit.!!! I wish I could give 0 star!!!! I have never come across such a dirty and bad hotel. The bathtub was not cleaned. The shampoo, conditioner and shower gel were all empty. The hair dryer was broken. Some of the bath towels were not clean! I called the front desk, and the waitress was very lazy and asked me to go downstairs to get it myself. I asked if this is your service? She agreed to send it upstairs. After waiting for half an hour, I went downstairs and found her playing with her phone. The whole floor of the hotel is sticky. I don't know what the waitresses in this hotel do. Also, the mattress is horrible too. This is the worst hotel I have ever stayed in my life! Don't come here read more

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I wish I can give them 0 star. Out of shampoo everything. Hairdryer is broken and we call the service. They let us downstairs to take by ourselves. We still didn't get the hairdryer. The whole floor is sticky Super bad experience. read more

I never write reviews and when I check reviews of a place, a lot of times I think that the individuals who post negative reviews are a fluke and it cannot really be that bad. However, this hotel does not live up to its online profile. The hotel was extremely dirty, lobby included. The hallways, base boards, and inside of the room the dust has collected on the intake vent, mold at the bottom of the shower, dirty lamps, and baseboards that were filthy. The website shows carpeted flooring, yet the floors were a cheap laminate flooring, which allowed you to hear everything from the individuals above. read more

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I love the location. Its walking distance to the casino and the bridge. The rooms are good, and they give 25$ slot play to each of us which is really good. There is a microwave and a mini-fridge in the room. The hot breakfast is good and the timings are good too. The outside view is also good especially the helicopter ride. read more

Room itself was nice enough and the continental breakfast was fine, but this is the loudest hotel I've ever slept in. The walls are paper thin and it's impossible to sleep. Trust me, not worth it. read more

My family came for a weekend getaway and we booked the 2br suite. The room was clean, the staff was friendly, and the beds comfortable. It would have been a five star review if the suite had a little bistro table set so we could eat a meal not in bed. There is plenty of space in the area between the two rooms. Also if you are booking a two bedroom suite with three beds which sleeps 7 it would be nice to be given more than one shampoo, conditioner, and lotion. Luckily I packed my own travel sized toiletries since I was unsure if there would be enough for all 4 of us to shower. read more

I would not recommend this hotel to anyone. If you are visiting Niagara Falls just booked the doubletree right down the street. To begin with, our first room had an air conditioning that made an extremely loud squeaking noise. For us it would've been really difficult to sleep through. When calling the front desk to ask for a new room they were extremely rude and reluctant to give us a new room. When finally getting into our new room it clearly had not been cleaned all the way there were crumbs all over the floor and bugs in the bathroom. Seeing how we're in a global pandemic... I would think that the rooms would be extra clean not half assed clean. Then when trying to take a shower it barely worked. The showerhead would go from a full stream of water to barely working at all. I was extremely disappointed this hotel. read more

Wingate by Wyndham Niagara Falls - Crumbs - Hotels Near Me - Niagara Falls, New York

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Don't stay here. Don't waste your money. I had to call room service EVERYDAY because they still had not cleaned by 4pm....They had broken elevator, soda machines that do not Work, no towels are the pool; and the complimentary breakfast is AWFUL and tasted funny, like the pancakes were made with sour milk! When we Checked in, there was still Used soap in the shower, and hair...clearly NOT CLEANED! they did a terrible job; our last Day they were Selling Parking spaces in their "secured" "private" parking lot to anyone off the street! I was told the guy was the GENERAL MANAGER, too! So who do you complain to?! This is NOT A PROFESSIONALLY RUN ESTABLISHMENT! Not impressed! Will not stay here again. read more

Wingate by Wyndham Niagara Falls - Hotels Near Me - Niagara Falls, New York

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Not sure about the regular rooms here but we got a few suites for new years last year and they were reasonably priced, slept 6 and were extremely clean and no one got bed bugs. Now I am sure every experience is different but ours was amazing. Everyone liked the breakfast in the morning ( well those that could wake up after the previous night) and everyone who worked there was really nice despite us being loud because of the drinking and the new years and were were celebrating a birthday. I would experience it for your self then make that judgement. read more

This was one of the worst hotels I've stayed in. we arrived and the door to our room was open. first, we thought someone was in there and we had the wrong room, if I had know this was an omen we would have left. the bed sheet looked like it was stained. when I looked closer I realized it was threadbare. not, what was expected for a hotel that charges over $200 a night. Bathtub had a low spot and retained water leading to a huge rust stain. the grout was chipping, dirty, and missing in spots. my son and I went to the poor, my mom stayed in the room. we returned to find the door open. when we investigated, we realized the door was not level and stuck if now physically pushed closed. the people above us must have had kids as we here running for hours. the breakfast was horrible. Dry eggs, cold coffee, and no pastries or toast. we did reach out to corporate, we will see what they do. read more

Wingate by Wyndham Niagara Falls - Threadbare sheets. - Hotels Near Me - Niagara Falls, New York

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Terrible service, paper-thin walls, pounding on floors at all hours, no one manning the desk to help when I call, AVOID this place!!!!!!

Firstly, apparently some of the doors open up instead of down which is extremely counterintuitive so we thought we were locked out of the room. Secondly the beds are extremely uncomfortable as are the pillows/pillowcases which are made of harsh material for the skin. I recommend bringing your own pillowcases. If it were possible to bring your own mattress I would also recommend that. Thirdly the breakfast is mediocre at best. They have those premade sausages that taste like straight fat deep-fried. Their scrambled eggs have zero flavour. There is no cheese or yogurt. The best thing in breakfast was the toast after we asked for butter and the pancakes were edible. For a three star hotel I guess I couldn't have expected better but just know that you won't sleep or eat here. I will give them credit but the location of the hotel is good for Canadians visiting. If you were thinking of staying here, there is a Groupon that also gives vouchers for other attractions that might be worthwhile. read more

To be honest, I don't know where to start. Not sure how you allow a hotel to represent the name Wyndham. Housekeeping, they would not clean our room after the 3rd day. I had to plead with them to service our room. the TV channels we had a few channels. I was told to watch the food network, not our problem. I don't get why you allow bad service at your hotels. Management was horrible. This hotel was extremely dirty. No gym equipment, no water working inside the gym. The manager said oh they forgot to fill up, next day same thing, no water. Never again will I stay here. I will be leaving bad reviews everywhere I can for thi9s hotel. The manager said she would refund me 25% but after we left, we saw nothing. I even checked out a day early as this hotel was worse than Motel 6. read more

Dirtiest hotel I have ever stayed in. Call down to the front desk to let them know that there's hair on the bed sheets when I pulled the blankets back. Their answer was they will come up and give me some sheets so I can change them. I told her absolutely not going to change sheets from a bed that someone else has used. After 20 minutes they came up with sheets mass and gloves and did change them. The floors are so dirty inside my room that it look like I walk through a salt and pepper mill. No one bothers to sweep or mop obviously. Then in the bathroom their idea of repairing the shower was to wrap the showerhead with duct tape. So how do you clean duck tape? Let's not forget the mirror as you walk into the room that has handprints all over the bottom looks like someone gave their child a sucker and let them play in the mirror. So what was cleaned in the room I don't know. With Covid it so great concern to me to have a clean room. Told the front desk how disappointed we were with the filthiness of the room they said they would credit us back some money I guess we'll have to wait and watch our bank account to find out. Either way I wouldn't stay in this hotel if it was free. read more

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We had two rooms here And really enjoyed our stay. Rooms are clean and functional. Parking was plentiful and the location is fantastically close to the falls. Breakfast was included and pretty decent. Only compliant is the cleanliness of the trash can, on which the plastic liner sunk when something was thrown in and the extremely dirty, disgusting innards were revealed.. read more

Wingate by Wyndham Niagara Falls - Hotels Near Me - Niagara Falls, New York

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Stayed here for a couple of nights. The hotel is in a great location. It is very close to the rainbow bridge. The people at the front desk were very friendly and helpful checking in and out. The hotel rates were very reasonable. The rooms had a small fridge and coffee and tea and a safe. The beds were very comfortable. The rooms were fresh and decorated nicely. You could hear noise in the hallway at night. They offer free WiFi. There is also an indoor swimming pool on the main floor. Continental breakfast was pretty decent. A choice of hot eggs, sausage, toast or cereals, yogurt, coffee or juice. I didn't see any fresh fruit though. It's walking distance to the Seneca casino, restaurants, Niagra Falls and shopping. The private parking lot us well lit. A very nice hotel I would recommend especially for families. read more

Upon arrival the place looked ok but upon further inspection the hotel had some very poor maintenance. The one elevator that was working made some suspicious noises and the room had some damage to the flooring and a drawer that refused to stay closed. The cleaning crews efforts left a lot to be desired. The place was mediocre at best. Before leaving we had the included breakfast. The selection was not too good but was edible. The one replenishing the food was very rude. My wife simply asked if they had sugar free syrup and she said we do not have anything sugar free here in a certain tone. So, that was right before leaving and that left a bad taste in my mouth both literally and figuratively. That is why, when I was checking out I was asked by by the lady at the front desk (who was actually pretty pleasant) if everything went well for my stay. I simply stated yeah it was ok, which pretty much sums it up. read more

Can't really say anything about the price since we used points to stay. But as for the rest we had a nice overnight stay. The room was clean and nicely laid out for all 4 adults to have enough breathing space. I loved the text message I got upon arrival asking if we needed anything. I requested blankets and pillows which came in a timely manner. The bar/lounge isn't anything to write home about just a dark room to get a drink. Plus the bartender was new and when I asked for a Cosmo I got cranberry juice, Sprite and a little vodka. Needless to say I only ordered one. Sarah at the front desk was friendly and helpful with all my questions. The breakfast buffet was ok with eggs, ham, pancakes, various breads, cereals and fruit. The coffee want very hot and unfortunately with the cried it wasn't refilled quickly enough. So for an included benefit we did get a nice enough breakfast. The ice machine in the first floor was broken so I had to go up one level, nothing too major but an inconvenience nonetheless. Overall it was a nice study for overnight with clean rooms and friendly staff. read more

Ewww found an old powdered donut and blue solo cup at the corner of the bed. There clearly is no housekeeping! Also word to the wise- don't get a room by the elevator. You hear every step throughout the entire hotel and every ding that elevator makes! read more

I stayed in Wyndham properties in Colorado and I was impressed so I wanted to try the one in Niagara. We stayed here for a night. It was a bit disappointing and a solid 3 star property. We were in deluxe room, the room was large with a small fridge... no water inside which was disappointing but they sell it downstairs as well as couple of vending machines in the property. The interior of the room looks somewhat new but sheets and pillows didn't feel too clean.. the bathroom again feels somewhat new but shower had a very simple ugly dirty looking curtain... the water pressure was low, so it was hard to take shower. Only one set of shampoos inside so I had to ask for another set (was told to pick up from lobby and they don't have enough staff to send upstairs)... Location is close to the casino but about 10 min walk to niagara state park. There are similar properties closer to niagara for same or less price.. hot breakfast with freshly made eggs, sausage, pancakes as well as other stuff was served free of charge from 7am to 10am. It was a decent breakfast but I definitely had better. Overall a decent place to stay. If the sheets were clean, I would have given 4 stars but with those sheets and pillows, it is 3 stars.. I don't think I would stay here again. read more

Very unprofessional staff! We made a booking for this hotel through Expedia, however they didn't have our reservation in their system. We got into contact with Expedia to try to rectify this issue, but we weren't getting anywhere. The woman at the front desk was eventually contacted by the Expedia representative. She started to get loud, and was acting completely unprofessional and rude to the person on the phone. Needless to say, we didn't get our reservation, and the hotel was fully booked (a fact that the hotel staff didn't bother to tell us themselves when we were standing 20 feet away). Thank god, Expedia booked us at a better hotel for the same price while covering the rest of the charges. I couldn't imagine staying at this hotel after the poor customer service! read more

The hotel is dirty. The hallway floors had dried spills and trash littering the 2nd floor. The room was very dusty. The sheets on the bed were on inside out, and all the bedding was extremely wrinkled, I don't expect 5 stars from this hotel, but this was bad. The coffee basket had the previous guest's trash in it. We mentioned this to the woman at the front desk at check out and she stated, "I know." read more

We stayed here on our Niagara trip for 3 nights. We read a lot of good reviews on booking.com but read Yelp reviews too before booking. First of all the rooms are not that clean. Our had hairs in the dresser drawers and crumbs on the chairs. Second, the "Fitness Center" they call is like a joke! There is literally a treadmill, a stationary bike and a workout station and that's it. It should be called a fitness room not center. Third; when we were booking we were really happy that there was a pool but the pool is dirty, it looks misty and when I was there I witnessed people going in the pool with their clothes! Fourth; when we were checking in, the receptionist was eating chicken noodle soup and trying to complete our check-in, the breakfast staff was rude and the breakfast was not good at all. Now you can ask if there are any good things about this hotel? There is one good thing: It's location. But other than that it's not good at all. Just pay a little extra and book Hilton or Sheraton. read more

I recently visited Niagara Falls with friends and I decided to stay at this hotel because it's super convenient for a nice walk to the park, close to restaurants, and because I have stayed here for numerous years while visiting. This time, I was a bit disappointed. The drawers on the first room were broken. They send us to another room . The next room I noticed a lot of spider webs on the outside of the window, the carpets looked dirty and even the service wasn't as good as it use to be. My friend is a Wyndham rewards member and he also has a timeshare with them. We were charged parking because we didn't spend $200 per night which is kind off disappointing because he pays a membership monthly. read more