I had a somewhat difficult problem the metal bed frame i recently bought the middled leg was bowing…read moreout about to snap off on both sides. I ended up making 3 or 4 trips to this store. BOB helped me each time knowledgable and took his time. He was extremely helpful and i really felt like they cared about my project. I also witnessed BOB helping other customers while i was waiting. And he was just as great with them and caring and so i wanted everyone to know this is a great small store with wonderful people working their making you feel like family. Good luck on your projects..everyone ...

This Sparks neighborhood True Value hardware store fills the bill for building materials, tools,…read morelawn and garden supplies, paint, electrical, plumbing, key making, glass cutting & more. The store features quality project products at moderate, but competitive pricing. The staff is friendly & knowledgeable with over the top customer service. They take pride in servicing the locals in Sparks & Reno.

I love coming to this Ace Hardware! It's close to home and the employees are always so nice and…read morehelpful! They also have a good amount of supplies, which is very convenient when I'm working on a project and need an item quickly. The price is pretty comparable to their competitors, if not, possibly slightly higher but it's not a big deal for how close they are. I recommend Carter Bros!

We stoped in here for pie because we heard the pie was top notch... after looking at the…read moreingredients list I was bummed to see they used hydrogenated oils and will not be buying pies from them anymore unfortunately but the reason why I am giving such high stars is because of their nuts and bolts selection down stairs and the nice gentleman that helped us. My husband needed a VERY specific bolt for his motorcycle and after he tried a number of other places in town we were excited to have found it! Love this small but mighty hardware store and their great customer service!

This place is not too far from our home and has been very handy for those hard to find items…read morewithout running out to one of the big box stores. The service has been amazing with someone always stopping to see if they can help you find something or help find a solution to your problem. We appreciate their diverse inventory and friendly staff and convenient location. Prices are also very competitive!

I love that this True Value is so close to my work!…read more I often have to go to a hardware store to pick up stuff for work and I love that they are so friendly and helpful here. I have always been greeted as I walked through the door and asked if I needed help finding anything. They take the time and effort to talk you through your project and they will help you find what you need. If they do not have what you're looking for, they will point you in the right direction of another hardware store! They are really friendly and helpful. Never had a bad experience here!

I've come into the store twice, once last year and just this last week. Last year I came to pick…read moreup a pair of sandals (Tava's) for a reasonable price. I really appreciate the service I received last year while purchasing my sandals. The woman helping in the shoe department was extremely helpful and friendly, and guided me to the appropriate pair of sandals. It's been a year so she made a positive lasting impression. This year I picked up a hat with good coverage for my son's. Along with some souvenirs, my son wanted to bring home for his friends (Truckee stickers). Besides my positive experience, the store seems to have just about everything from grills, too fishing gear amongst other things that you would carry an Ace Hardware store. They also had a nice varying selection of said categories. At the checkout counter there was a younger girl who welcomed me and ready to answer questions, I bought my hat, and I was on my way. Thanks for the consistency.

This is the best hardware store I have ever been in!…read more Whenever we're in Truckee, we always seem to go in and find something that we need. It's a great store and the employees there are very kind and helpful helpful.

Glad to see this business finally is complying with what they have posted on their website about…read moretheir having a Military / Veterans Discount. (See my previous review) I am updating my previous review because I got a call from a fellow Veteran that this Big R was now finally honoring their web site advertised Military / Veterans Discount. Off I went to verify. Lo and behold, they have a sandwich board outside the front door boasting of their Military / Veterans Discount. So, I went in, scored a free bag of popcorn at the door, was directed to the merchandise I wanted, went to pay where I presented my US Department of Defense Military Veterans id. I received a Veterans Discount. NO employee thanked me for my Service. I'm not sure they even know what a Veteran is beyond that I get a discount there, nor why we are important. https://pullingforveterans.org/blog/why-are-veterans-important/ PROS Building is old but was clean, neat and not cluttered. Selection was adequate for the type of store it is. Organized Customer service was adequate. Disabled-friendly as aisles were clear and wide enough making them easy and safe to traverse. By that I mean the isles were not filled up with encroaching merchandise, and that merchandise in the isles was stacked low enough that I could see traffic. Child-friendly Family-friendly The always engaging and entertaining Horse Tails newspaper is available here. See my review of them at https://www.yelp.com/biz/horse-tales-publications-gardnerville No one here offered to commit fraud to reward us, pay us or compensate us for posting positive reviews of this business CONS Has many above average prices and has many items or products that lack durability, craftsmanship, or overall value as made with inexpensive materials and less attention to detail, resulting in a shorter lifespan or lower performance than more quality alternatives. In all fairness, so do big boxes The Home Depot and Lowe's. Not a hardware store (Ace Hardware was previously at this location). UNKNOWN Don't know about public restroom. Don't know about pet-friendly. I rate 'em 3 stars. According to Yelp ratings' definitions, that's "Ok". I added another star for their finally complying with their website boast of having a Military / Veterans Discount. A Military Veterans Discount is a token thank you and powerful gesture of earned respect to Veterans and GIs as it provides resource to ensure Veterans (rare 6% of the population) and GIs (rare one-half of one percent of the population) opportunity to participate in American Dream Veterans and GIs' sacrifices have made possible for 100% of the population. https://www.londonmiddlebury.com/blog-resources/the-history-strategy-behind-the-veteran-discount I'll be back. For my Customer Rule is: Always patronize again a business that has treated you okay AND publicly and consistently supports Veterans and Active Duty with a publicly disclosed daily Military and Veterans Discount. P.S. Don't message me because in spite of several complaints to yelp, for years now I am unable to open up any messages in yelp to me :-(

The store is organized, but my experience was so uncomfortable that I refuse to go back…read more About 2-3 weeks ago, I was shopping with my Caucasian husband. He received all the help he needed, but my experience was completely different. The moment I picked up an item in the camping aisle and handed it to my husband, who was carrying the basket, I noticed employees watching me. One employee kept their eyes on me for over 10 minutes. It got to the point where I had to make eye contact and stare back because I felt so uneasy. As a brown Asian customer shopping with my Caucasian husband, I couldn't help but feel like I was being singled out. The employees were constantly talking on their radios while watching me. They may have thought they were being subtle, but it was obvious. Whether intentional or not, I was left feeling as though I was being treated like I was stealing, and it completely ruined my shopping experience. No customer should leave a store feeling singled out or uncomfortable. This happened roughly 2-3 weeks ago, and I haven't been back since. Even though the store is only about a minute from my house, I refuse to shop there again. There are plenty of other places that know how to treat customers with respect.

I just had a horrible experience here. I'd rate them a zero for service if I could…read more I called ahead one day to have what I needed at will call. I come and and the guy rings the bell for will call. Wait 5 minutes and no one comes. Ring again. Someone comes. He spent 10 minutes trying to find my order and couldn't. Then I had to wait 15 minutes in line and then someone wrote up my order and I went to pay for it. They told me I had to drive somewhere a few blocks away to pick up my items. Fine. I did that. And I get there and they say they are out of stock of 3 of my four items. Why did they just sell me out of stock items and not tell me. Now I have to call on the phone and convince them I didn't actually get the three items I paid for and they need to credit my card. I didn't have the time to drive 2 blocks and back wait in line again. Update: they don't take phone calls on the weekend, even though they are open. !!?! And all of this took an hour, which should have taken less than 5 minutes and completely messed up my whole day of scheduled events.

Great to deal with. Easy order, knowledgeable staff, not snooty, just helpful and accommodating. I…read morebought a simple toilet, they had it in stock, plumber picked up. A+.

The store was clean and orderly. We were looking for a specific item. The first employee sent us…read moreto the wrong aisle entirely. We found another employee that led us to the item. The women's restroom was clean and in good working condition. This is a nice store for locals.

I stopped in the other day for a few items I needed for a home improvement project. The employees…read morehere were all very helpful. Imran personally helped me retrieve a few electronic items. He answered my questions I had comparing a few items I was interested in purchasing. I made my decision and headed out to check out. The older lady working the checkout was helpful in guiding me to find where I needed to go when I first walked in. Lowes is my go-to for my home needs these days. They have great prices and great customer service.

We love our local HD! Jerry is our highlight here, he is amazing! The talk of the town! We went…read moreto buy me a new Milwaukee Impact Driver! lol. I love tools.

Ordered and paid for carpet and install. The day of supposed install, the supplier gave the…read moreinstaller the wrong color. Re-order, move all furniture back into the rooms. A few weeks later, correct carpet arrived, move furniture again. Installers did a great job but error-(supplier) did not put enough carpet into the order the order was short. Currently sitting with one lovely room that is carpeted and a master closet with no carpet. Repeat calls to get an answer on status. Very difficult to reach anyone for help- 15 minutes or more for a phone that rings or dropped into a queue repetitively, until finally reaching someone in the store for help. Informed carpet ordered to finish job- mid-May at the earliest to have a job completed that was initiated in March. Nothing more than a "sorry for the inconvenience". Once is a fluke twice is a pattern. I hope that the supplier issues are resolved and no one else has to endure this comedy of errors. The Installers (Reno Flooring) have done a great job and have attention to detail. Installers are very nice and they did their very best to complete this project. I feel sorry for the installers- this probably cost them valuable time and money too with these supplier issues.

We ordered an BBQ online and it came dented and scratched! So Home Depot took it back! Chris is…read morewonderful in helping us get it out of our SUV! Then my son found an Weber BBQ and bought it! So thank you for all your help

To be honest, this locations seems to have a lot of issues, especially with sanitation…read more I visited to get some parts for my toilet which they had in stock. It took a second to find as toilet repair is next to new toilets and separate from plumbing which makes sense. The service wasn't great, no employee ever spoke to me the entire visit, but I also didn't seek out any assistance and don't blame them for going about their work. However, I noticed a lot of birds chirping and flying around inside and a few products and places inside were covered in bird poop. I suppose this is an expected hazard when running a Home Depot, and I decided to go get some firewood and bird seed for my back yard. Outside the firewood and most of the products in the garden sections are severely weathered, worn, and are completely covered in bird droppings and seemed pretty disgusting. I decided to skip buying anything outside and went inside to get bird seed. When I approached the bird seed you could hear loud squeaking and I saw 3-4 mice eating all the bird food and jumping in between the racks. The bags had holes and there was seed and rodent droppings everywhere. I tried to see if maybe there was an untouched bag at the bottom but the entire inventory was also covered in rodent urine. Pretty disgusted, I decided to just buy the toilet parts and leave. There is no hand sanitizer anywhere and I stead of trying to go to the restroom to wash my hands I paid and left and got some sanitizer from my car. To be honest, this experience has definitely affected whether or not I would return, I probably won't until there is a bit better quality control with products and sanitation. The prices are good and the customer service is par for the course. They installed a new self checkout area which comes with more work for you and reduced staffing, but the products and quality has taken a nosedive.