Ass. Just straight ass. Waited 45 mins just to find out they had my meal on the counter. Didn't call it out, didn't even have my name on the receipt. My shit was cold af. read more

I've eaten at this location on several occasions but this was my first time calling in an order and using the drive up window. Ordering over the phone was painless and the girl who took my order (I think it was Amber) was prompt and very courteous. She told me my order would be ready in 17 mins. When I got to the window (18 mins later), to my pleasant surprise, my order was ready to go without any mistakes! Wings were delicious as usual so I'll continue to frequent this location and recommend it to others! read more

Went in and seems pretty cool with their tvs and bar area. I didn't realize they served beer too which is pretty neat. I had the wings and some fries and I'm not sure I will go back. The fries were really good but the wings weren't great. I had to strip off all the breading because of its odd taste. I wasn't feeling too well after we ate there either but I may try it one more time just to see if it was me or their food. It is a cool place to watch the game with a beer and cheap wings but I wouldn't go there if you're looking for a really good place to eat. read more

I walked into the place excited to eat some wing because I haven't had any in a while and I am great by a fellow young man who smelt like he didn't shower for a day or two. Furthermore, the wait was 30 mins and I Didn't mind but people have been waiting longer and the employees where rude and didn't care at all for the customers. Upon my visit to wing stop 3 customers also walked in because they received the wrong order in less than 10 mins. read more

At least people have to wait 30 mins for their orders. Waitress are very bad attitude.

Declined my card online but accepted in restaurant. Wrong security code, no it was correct. Received incorrect order didn't notice until I got home. Nasty tasting, but at least the dog ate it. Not a fan. read more

1st off the wings are delicious. That's not the issue. The REAL issue in this place is it's complete and utter lack of customer service. I stood at the register as the cashier walked passed me 3 times and didn't even say "I'll be right with you". She then came to the counter and just looked at me. After a 20 secs, she asked "you ready?". "Umm... yes. I've been ready." She started taking my order and then cut me off to argue with another employee. She was so busy arguing that she missed the part where I said I wanted the wings xtra crispy. We waited 45 minutes after which we went back and asked where my order was. The cook proceeded to argue "that order already went out!". I guess it did... BUT NOT TO US! We waited an additional 20 minutes for them to REDO our order. After all that, we weren't even offered so much as a discount or coupon for the next visit. We received a simple "sorry bout that" and sent on our way. We have had 3 similar issues at this place. Unfortunately, it's 1 of only 2 dedicated wing restaurants in the Hinesville area. read more

Very poor customer service , young lady barely realized customers had been waited to order , 30+ min wait then food was subpar , $1.00 extra for ranch with wings ?! Burnt marinara sauce ? Young lady did say she would bring out another one but why even try and serve burnt sauce in the first place ? Will not be going to this lo action every again , FYI the store had 2 customers when I walked in and I still managed to have a 30 min wait ! read more

Wingstop - Burnt marinara sauce - Chicken Wings Near Me - Hinesville, Georgia

Definitely the worst Wingstop I have ever been to. When I crave wings I head to POOLER. Do not think about calling in an order here. Nobody will answer the phone. Perhaps the owner needs to reevaluate the employees he/she hires. read more

Brought the wife here after some hype at work. The food was ok if not a little too salty. We had hickory smoked , mild, and Lemmon pepper wings. We were charged extra for condements not a huge deal yet Im not sure I'm happy paying $2.12 for two small cups of ranch. The bad part of my visit, front service. The two young ladies running the register and expiditing food were apathetic and not attentive. During most of visit, one was even on her cell phone in the front. Both seemed bothered by any of our simple requests. Overall, poor service made out visit the same. And the food was only ok. Not great. But not bad. read more

Wings are amazing the service is great. Can't even beat the price for the meal I got. I got a family of 6 and fed everyone for 36.00. Can't beat it. All the sauces are great. read more

The sauce on the wing was cold and they took forever to bring our order out. 2 groups of people came in after us and got there food before us. And the place was dirty. read more

They do not prioritize doordash orders if you are dasher highly recommend to cancel on busy nights unless you want to wait over 30 minutes for 10 wings and a drink ! read more

So coming from Cali I've been to a lot of wingstops, this is probably the best one I've been to. The wings and fries are always fresh and they always have great customer service! Tyshea is the best!! read more

Two stars and not one ONLY beachThe staff is very friendly, enthusiastic and very speedy with your order. However... the wings sat in a basket of oil and we could not enjoy them. We literally picked up a wing and they were dripping oil. We thought it was the sauce. It was grease. Fries were so old and greasy. It was a horrible first time experience with Wing Stop and we were so excited to go. Safe to say, we're never going to another Wing Stop again. read more

Now I love my wings extra crispy but my ordered came out a bit soggy so I gave it another try and it came out perfect. This place do get busy, either order in advanced or you might have to wait for a long time. read more

This place has the slowest service ever. Order one little order of wings and waited well over half an hour for a TO GO ORDER. Do not recommend visiting this place unless you have plenty of time to waste waiting for food that may never come. read more

It's good however you REALLY need to check your orders. I go here many times and I can certainly say for a fact, 70% of the time my order isn't complete, they would mainly forget the dip (blue cheese) and any appetizers I order with it. Also I feel as if the cooks like to take their time on preparing the food, I know it takes time, but make it a reasonable time. read more

When I are here for lunch there were only two employees working. Seemed kinda under staffed to me. The food came out quickl: 20 boneless wings, 10 mild and 10 parmesan garlic. Wings isn't really an accurate description. They were more like nuggets with a tender here and there. Okay tasting, but the parmesan garlic wings were just battered nuggets with a lot of parmesan cheese poured on top. They didn't taste all that great. Also there were no napkins at any of the table. I had to ask at the counter and all they had were industrial paper towels (the coarse brown kind). Add that to the fact that the restaurant was visibly dirty. I don't think I'll be back. read more

Staff is nice and friendly! They have a good list of different sauces and dry rubs for the wings. The fries taste awesome also! Seems to always be made fresh to order. read more

Customer service is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item. I posted this definition because I want the customers and Wingstop to know what is expected when a person buys a product from a company. For a company to be successful, customer service is the epitome of that success. When there is a lack of customer service, the company fails. This Wingstop fails tremendously from the Management to the General Manager. My experience at this Wingstop consisted of a Manager with a bad attitude taking my order. She asked if I wanted the order to go, I said no I would like to dine in. I waited patiently for my order. I know that when a person does not call in their order at Wingstop, the order takes approximately 15-20 minutes. I continued to wait past the 20 minute mark and decided to ask how much longer would my order take. The Manager, looked on the counter, and handed me a bag of food that happened to be my order that was sitting on the counter for 5-10 minutes. I thought that was very rude for her to hand me food that had been sitting for awhile without asking me if I wanted the order remade since it was cold. I reported this incident to the General Manager and she basically told me I should have called in my order which made no sense that a General Manager would tell a paying customer to use only one outlet when the company offers two outlets dine-in and take out. I was highly not satisfied with this Wingstop and I have been to plenty of Wingstops due to Military traveling. Don't waste your time or money on horrible customer service from the Management to the General Manager. read more

I've had the best experience with dining in, to go, even catering up to 700 wings... best wings in Hinesville by a long shot!

This was our first time going here and probably the last. To begin with, this place is very pricy considering it's a fast food style wing joint. We ordered 10 boneless wings, 5 traditional wings, a small side of fries, and one drink- $30. We went on a Thursday night, the place was not busy at all but we waited for nearly 30 minutes for our food. The few other people who were there also waited that long for take-out orders. The wings were small and hard and did not come with any dipping sauce (ranch/blue cheese). We had to pay for them separately (.99) even though we had already spend $30 on our food. The "Hawaiian" wings that I had were flavorless and the BBQ wings were very spicy even though the cashier told us they were sweet. Just all around not impressive. Save your money and go some place else. read more

Was not impressed this was our first time there. They had no alcohol isn't that what you come for drinks wings and the game and the service was not that great!! read more

We've been coming here for over a year now and for the most part the food is good (just don't try anything new) if you don't like it the management really doesn't care at all. They won't work with you to switch it for anything else, nor do they encourage you to come back. The manager was one of the worst I've come across when it came to customer satisfaction. Just from this one experience with the poor quality of service I won't be comimg back here again. read more

Normally I love wingstop and I still love their food but whatever you do do not schedule for a pick up at a certain time. It NEVER comes out on time. Even if you order hours ahead of time. Really ticks me off but their food is still amazing. read more

I ordered online and, for some reason, they said the order didn't not reach them. Had to wait over 40 minutes for an order placed 2 hours prior and, they got the order wrong. Disappointing. read more

This place is really a give and take. Sometimes service and food is great sometimes it's a waste of time. Great quality but need to work on consistency. Last night it was horrible that the cashier was in her phone instead of taking people's orders whom was ready. read more

It's okay, but never gets better than that. The prices are very high compared to other places that serve wings close to base, but the quality doesnt match the price. Just not worth it. read more

Terrible service. First we get the wrong order and wait over 30 minutes to get the order wrong again!!!

Walked in and was greeted within moments. Toya guided me through the menu and let me sample some flavors to help me make my final choices. Was not disappointed and their ranch is the best I have ever had! Normally not a huge wing eater but I will definitely back and soon. If you're in Hinesville, this is THE place to get wings! read more

Super friendly staff who go out of their way to make you feel welcome. I have been coming here for months now and have yet to have a bad experience. Now with online ordering my favorite place just got that much more convenient! Keep up the good work Wingstop, you have the best wings and the best flavors in town! read more

The new management is completely terrible!!! I placed a to-go order and made a specific request for my spicy wings to be in a separate box so that it wouldn't make the other wings spicy since I am the only one who likes hot wings. They acknowledged my request over the phone but when I got home I found out they did not listen and put everything in one box. I called and let them know, and the manager made me bring the entire order back even though I told her I only wanted a portion of it remade. When I arrived they reconfirmed what I wanted, which was 8 more BBQ wings and 2 new fries since the original order was already cold. Instead I got only 1 new fry which was conveniently placed on top of the old fry that was 1/3 of the way full so I would not notice. I called back again to express my dissatisfaction with the manager, who frugally acted as if she was buying the wings out of her own pocket. Rather than offer an apology for her rude behavior the second time I was there in addition to messing up my order twice, she spouted out their new policy of not giving out additional food for mistakes because the previous management drove up the store costs by doing so. That goes to show that not only did a change in management not prevent the workers from continuing to mess up peoples orders, but they also have no regard for customer satisfaction whatsoever. This location is NOTORIOUS for mistakes! At least they used to care enough to make up for it. Now I know they make the same mistakes with the new manager as they did with the old one, and the customer service is even worse than before! The only thing she offered in return is a credit for 1 free regular sized fry, but I'd much rather go somewhere else than have to spend more money on dry wings and terrible service just to redeem a free order of fries. I've been coming here for almost 3 years but this place no longer deserves my business!!! read more

Chicken is always great, but cannot say the same about customer service. It shouldn't feel like a burden to the company that we are in there buying food, but the employees attitudes and faces show that we are not only a burden but that the company could careless about customer service. I say this because I have been treated poorly two to three times by the same employee! read more

Employees at this establishment offer great customer service. Although I placed an order late , my food didn't taste as it was rushed !!! Shawn and Cali y'all are the best !! I know I can be a little difficult :) ! Keep up the good work ... See y'all soon . I love this place. read more

Wish I could give them 0 stars....horrible customer service at the store and customer help line...which was no help. I placed an order 20 minutes before the store closed only for my order to be scheduled for the next day...I pre-payed for my order...but when I called to cancel the order I was told that they could not give me a refund because I placed the order online....horrible and stupid policy...but ok....I was then told I had to call the customer help line. So, I called the customer help line and after being hung up on the first time I...I called back and was on hold for almost 10 minutes before someone came on the line, after I explained the situation to some employee named Carly I was then informed that she could not authorize the refund, and that she would have to forward the issue to upper personnel (who still says "personnel" in 2019)....which consists of the General Manager, District Manager, and Regional Manager...it takes 3 members of upper management to approve a $32 food order?! What the hell kind of business is this. After realizing that it was a holiday weekend I knew that this matter would be swept under a pile of e-mails. So, I asked her for the contact information of 1 of the upper managers and she said she didn't have any...to which I asked well how will you contact them if you don't know who you are contacting?! She then told me that they have some communication system that is faster than e-mail that will forward my issue to them immediately...but she doesn't know who they are...BULLSHIT! I then asked to speak to a manager there at the call center named Jasmine, and she pretty much fed me the same crap and said she could give me the mailing address for the corporate office in Dallas, TX....the mailing address!! What year is this? This is supposed to be a major corporation, but this is what they call customer service?! I have been a regular customer for years...but I will NEVER eat at another WingStop establishment...I am just going to count the money I paid as a loss...as I know that hell will freeze over before I ever hear from one of these members of "upper personnel"...go somewhere else with proper customer service procedures, not just a bunch of bullshit to sell their overpriced wings! read more

My wings tasted like they had tobacco sauce on them, not good and not "buffalo". Overpriced and has not figured out how to get an order right yet. I mean, a $1 for a tiny bit of ranch, pleaseeee... And stop handling my raw food (chicken) with your bare hands, and then cross contaminating the other food. read more

Its good food for a good price. The wings were perfect not too hot to eat, delicious, and filling. The drink machine is pretty cool because there are many flavors of soda. Tvs are everywhere playing various sports. They even have a small bar. read more

Service was great, very friendly and helpful, even explained the entire menu to us. Stopped here after heading to Chris's Curbside Grill and being told they were closed at 3PM even though the answering machine, website and store hours on the door all said open. But anyway, we were in the mood for wings and on the way back to post noticed the Wing Stop and went for it. The staff took our order, brought the appetizers out right away, and not too long after our wings came out. Wish there were more flavors, as well as some of the flavors such as the Garlic/Parmesan could use more garlic, did kind of seem like fried wings with Parmesan dumped on them, but all in all the wings were good. Fries tasted like home style fries cut fresh from potatoes. The place was clean, and again the service received today was bar none the best. Will be getting my wing fix from here, only other exception will be when making my own. read more

Order always wrong ... ALWAYS ALWAYS ALWAYS !!! Even online orders smh no help . Yeah the staff is nice but driving all the way home then realizing your missing an entire order isn't . read more