The staff here is always so kind and helpful. I placed my order to the wrong location and they were quick to help me and get my food. The inside is always clean and well maintained! overall love this establishment read more

Wingstop, this is completely unacceptable. This happened at the Wingstop on Jefferson Street in Joliet. Last night, I placed an online order through the Wingstop website at 11:00 p.m. My pickup time was scheduled for between 11:39 p.m. and 11:41 p.m., but I arrived early at 11:34 p.m. Instead of being told my order would be ready shortly, I was informed they were no longer making food--even though the store doesn't close until midnight. I was told to "go on the app" to request a refund. Here's the problem: I didn't order through the app. I ordered through the website. There is no obvious option to request a refund. When I called customer service today, I was told I have to wait until the third day and then call back to speak with a manager to try to get my money back. What kind of restaurant takes a customer's money, refuses to make the food while they're still open, and then makes the customer jump through hoops just to get a refund? To make matters worse, I had just spent $700 dealing with sewage backing up into my basement. After everything that happened, all I wanted to do was feed my family. Instead, Wingstop took my money and left us without dinner. This isn't just about chicken. It's about customer service, accountability, and basic decency. What's wrong with this picture? What's happened to customer service? Has it really become acceptable for businesses to take people's money, decide not to fulfill the order, and then make customers fight to get their own money back? Wingstop on Jefferson Street in Joliet, I hope you make this right. No customer should be treated this way. read more

They put you on hold and won't get back to you and leave you until you decide to hang up. They deny your call when they see you keep calling. Ordered a bad with my order ticket on it with nothing but the order of someone else's name on each item. Apart from that everything was COLD. Very rude staff read more

Wingstop - Got someone else's order inside a bag w my name on it. They are careless when doing their job - Chicken Wings Near Me - Joliet, Illinois

Ordered 10 original boneless wings and this is what I see when I open my container. Wings are absolutely dry, and flavorless! Left them a tip just to end up disappointed. read more

Wingstop - 10 Wings original hot. - Chicken Wings Near Me - Joliet, Illinois

This place is terrible. We came here tonight to eat we ordered and we kept seeing our name up there. They never called us. My daughter went up to see what was going on. They told her they didn't have an order for us after sitting there for over half an hour. This place is terrible read more

Every time I go to Wingstop, I usually always get the boneless wings. My go to flavor is usually garlic Parmesan, mild or lemon pepper. I feel like you cannot go wrong with those three flavors. I picked up my order maybe 30 minutes after opening, the restaurant was clean and the workers were friendly. I personally like ordering online because it seems to be a lot quicker. The ranch is amazing, my only complaint is sometimes they add water to cut costs, and that definitely brings down the taste. The fries are really good. They are fresh cut fries, I normally ask for a light amount of seasoning because they can get salty. read more

Wingstop - a tray of fried chicken wings - Chicken Wings Near Me - Joliet, Illinois

Food came out within only a few minutes of ordering. The staff was friendly and helpful. Store was clean and well kept

I will start by saying I was greeted an help by a very polite young lady named Amber! It was very busy and she made me feel seen and heard also got my order done ! Job well done ! Did I mention she's new to our favorite place hope to see and speak with her often! Keep up the good work! read more

The service took way to long. I was late for my plans after. I waited over 40 minutes to get my food to eat inside. This is horrible

Really bad crew people. Every time I order wings is always something. This last time I order 60 wings. Wings weren't well done and not all drumsticks like I requested. On top of that they wanted me to wait like 1 hour. I should of been priority since I wanted for my wings and they wanted me to wait an hour. I make sure to let friends and family not to go to the Jefferson location by Walmart. I rather drive 10 extra minutes to the other wingstop. One more thing I told then twice she repeated my order and. Told her please let the kitchen people know since I had mistakes before. read more

Slowest wingstop I have ever been to. It was an empty restaurant and they took 32 minutes to get me 10 wings. Save your time and go elsewhere. read more

I ordered at 333. My time window said 16-21 minutes. It's now 412 and I'm still waiting. We are going on 45 minutes. This is ridiculous. Every single time I come here no matter the day or time the wait is so long. Better off making the extra 10 minute drive to Buffalo Wild Wings. Avoid this place. read more

Wingstop - Waiting area - Chicken Wings Near Me - Joliet, Illinois

every review on here is right this place is absolute garbage your gonna wait an hour for wings and the foods going to be cold for you waiting an hour I recommend only coming to this place if you want to waste your time and money better off driving to any other Wingstop within an hour drive because I promise you'll at least enjoy your food read more

Customer service. The cashier was very rude and totally ignored me while I waited in line for over 10 minutes trying to place my order. She helped everyone that came after me saying they had priority because they placed their orders online. She was very rude and I would never visit again!! read more

spent over $50 on our dinner yesterday. the fries were overcooked and hard. the wings were dry and cold. they forgot the fried corn that hubby had a craving for. definitely a let down for sure. staff was friendly but that was about it. definitely won't be returning anytime soon. read more

Ordered online for delivery. Took longer than I thought is should but when we got them, totally disgusting. I got cajun and it is a dry rub. It was caked in so thick I would have thought the shaker top fell off and they sent them anyway. Inedible. It was a thick disgusting paste like it soaked into the grease. So very disappointed. It was pure salt. Yuk... read more

Wingstop - Look how thick and disgusting it was - Chicken Wings Near Me - Joliet, Illinois

Terrible service, needs new employment. If i was HR I would reconsider a new staff. Its always a disappointment when you receive your order incomplete and don't realize it till you're home. I called to request a refund for whatever was missing and the lady on the phone answered while she was laughing with somebody and said please hold. Claimed that she doesn't know how to give me a refund and told me to do it through the website. You could do better, wing stop. read more

I ordered the group meal on 3-12-2022, I added that my order be fried hard and we were able to pick 4 flavors, I checked my order before left the restaurant and noticed that I did not get my 4 bleu cheeses, when I told the gentlemen at the register he apparently didn't believe us and asked to see the bag to confirm the missing bleu cheeses are you serious as I went us to the counter and pulled out everything in the bag in front of his face, another employee noticed what I was doing so I told him that we hadn't received the 4 bleu cheese he immediately gave them to me. What ever happen to the customer is always right. You would have thought I was missing some chicken. Believe people when they tell you that they didn't receive the condiments. read more

Really quick and easy to pick up my order . They had texted me when it was ready and it was all packaged neatly and still warm. Great flavor and friendly staff. Highly recommend. read more

Extremely rude guy with bleached blonde hair working at counter. Was in there at 10pm on 1/28/22, greeted immediately by this man with attitude told him that his behavior was rude and he shrugged it off as other employees stood around laughing and watching. food was just meh. I agree with other reviews to say give your money to a place that actually wants your business. We won't ever be back. read more

I've been to 3 Wingstop locations, I was happy to know there is one in Joliet when I moved to the area. From the moment I walked in the door I was disappointed. The woman at the register was unusually grumpy looking. I just passed it off as a bad day. We sat down around 5:30 and our food didn't come until 6:10. We didn't order enough so I went to order two fries and when I asked her for two more fries and she didn't respond, as I was asking her if they would be ready or not so we could eat with what we already ordered, she walked away asking the cook where's my food? I told the other girl, she didn't even acknowledge or listen to what I said and came back and didn't even respond or anything just rang me up for 2 fries, it was so weird. There was also a lady waiting for 10 minutes at the counter and workers were within 20 feet of her the entire time cooking, they didn't say hi, acknowledge her, nothing. That lady was super upset. As we left a woman was picking up an order and the woman who rang me out handed it to her and said hold it from the bottom, so the customer did but the bag still broke open and her food was all over the counter. The employee didn't care, didn't say a word, she just handed her a bag and walked away as the Customer stood there. It was nothing I've ever experienced. Horrible service, good food. I won't be back to this location. read more

Their wing and fry combo is so good! I like any of the BBQ options (w/ranch). Only thing I'd suggest is to bring back the Mac n cheese. I went there on a Saturday night and they were beyond busy, excellent job getting orders out on time. read more

Wingstop is a restaurant you must try when it comes to getting wings, fries, corn and more. When I get home I usually play video games and while I was chatting with my homie, my stomach growled so loud that he heard it and told me to head to wingstop. I'd never been there before, but with a name like that, it had to be good, so I called up some friends and we slid on over. It wasn't that far from my crib; it's on Jefferson St right in front of Walmart. You could smell the food as soon as you walked through the doors. When I got there the dining area wasn't anything flashy or fancy. But everything was put together and neat and very presentable. It's more of a pickup place instead of a sit down restaurant. Wingstop has about five tables where people are able to sit if they want to eat there, but you would rarely see people do so. The food smelled amazing and it made me even more hungry. Wingstop has many options on their menu. When you go up to the counter to order, there are three big screens with many food options to look at. It's wingstop, so of course they have wings, but it's the sauce that makes choosing so hard. Some options are mild,lemon pepper,original hot, hickory smoked, hickory smoked bbq and garlic parmesan. It took me some time to choose what I wanted, but what caught my eye was the barbecue traditional wings and the fries. When I was ready to get my food, the lady that took my order had a really good attitude and was polite while talking to me, and that was something I really enjoyed. When you order something from wingstop they cook it fresh so it takes about ten to fifteen minutes for your food to get done. So me and my friends went to sit down and wait on our food. When my food was finally done, the first thing I tried was the fries and when I tell you those were the best fries I've ever had, I'm not joking. The fries have brown sugar on them which makes them 10x better. In my opinion it's like dipping a McDonalds fry in a milkshake all in one fry. And when I tried the wings they were hot and steamy and freshly cooked. I had to blow on the wing before biting it, which I love doing. Wingstop prices are also better than buffalo wild wings prices. ten wings at wingstop are 8$ and ten wings at Buffalo Wild Wings are 12$. That is a big difference because with the 4$ you saved you can buy a drink or something else to enjoy. Wingstop also has deals on food as well like mondays and tuesdays the wings are 50 cent with the wings being that cheap it could help struggling families have a meal on those days. Overall I'll give wingstop five stars because I loved mostly everything that they do as much as communicating with the customer when they don't know what to order. Also the way they present their food as well as the flavor. Wingstop cooked their food to perfection so that the customers would come back again and again. read more

The worst customer service ever!!! From the workers, manager, and general manager included!!!! Eat some where else! Give your mo way to people who are grateful to have you as a customer. read more

Got the chicken sandwich with the Carolina sauce and it was not good. I have eaten here 3 times and I have gotten nauseous from the food every-time. read more

I came to wingstop at around 11:20 and they had all the chairs up on the tables and the workers seemed extra upset by their faces that we walked in. One of the ladies said extra loudly "WE FOR SURE AINT LEAVING AT 12 TODAY" I am sitting here as I'm typing this to eat since they close at 12 and I'm getting dirty looks lol COSTUMER SERVICE IS TERRIBLE read more

we ordered their loaded chili. what we thought for $7.14 would be a serving size turned into barley more than a shot glass full. I just can't get pass the price to size ratio of their loaded chili. completely unacceptable. do not recommend this place at all. read more

Poor customer service and poor reading skills. Ordered food through doordash and was given the wrong food and was basically told nobody is perfect and to kick rocks and take it up with doordash read more

Stopped by the other evening after placing an online order. Ordering was about as easy as it gets. Wasn't finished when I got there and was asked to wait. Restaurant was empty but clean and inviting. Simple decor and a few TVs hanging on the walls. They were out of honey mustard and they forgot my drink :( Customer service was good though. Food was 50/50. Chicken tenders and the bread were outstanding even to my picky boyfriend. Fries were a little soggy and wings are OK. I like breading on the wings but that's my preference. Reminds me of the traditional wings from bdubs. Sauce options were plentiful. Overall I would try it again and probably just stick to the tenders. read more

Wingstop - Dining area - Chicken Wings Near Me - Joliet, Illinois

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One time I went to eat here and while I was pooping a staff member unlocked the door and proceeded to let in two other customers into the single person bathroom in order to wash their hands. Both gentlemen had no regard for the fact I was pantsless and decided to wash their hands anway with me still attempting to pull up my pants. Needless to say, my dining experience here was shitty. (I swear this story is legitimate. I filed a complaint...no response) read more

Ordered the garlic Parmesan wings and they were disgusting. They had a bizarre, almost plastic-like smell and they tasted just like they smelled. The soda fountain wasn't working properly and the employee said it had been broken for at least a week. Just an overall bad experience. We will definitely not go back read more

Horrible employees order take out don't sit there and wait for your wings it's obvious your going to have to wait longer but they are horrible customer service read more

If I could give 0stars I would....they sold me some old hard wings n every time I go I spend 25.00-50.00 this mf gone tell me we gotta fry them hard...I kno wat fried hard n old wings taste like FK THEM!!! read more

Decided to order wingstop after work. I have never had any issues until tonight. The male employee who was taking orders/handing out orders was very rude. Throwing my cups and bag of food on top of the counter. read more

This location is one of the better Wing Stop's that I have been to. The wings are always fresh, they don't skimp you on the sauce and you get plenty of fries. This place is always quick, clean and everyone so so nice. As a hungry college student I appreciate getting as much food for my buck as possible! read more

I really enjoyed going to this establishment. There was a very sweet young lady named shay I wanna say that's what she said he name was when I first came in (in morning when they first opened) this young lady proceeds to greeted me and took my order very politely she said that their would be a 20 min wait because I wanted bone in so I waited my food was AMAZING.... the food and the customer service I had was GREAT ILL BE BACK WINGSTOP!!!!!!! read more

My first jaunt into WingStop was a pleasant one - I can say that. My wife and I went in on a Saturday night around 9:30P, and there were about 3 other people in the place. Before ordering, we said to the lady at the counter that it was our first time and she explained how the orders and such worked - and offered to let us try different sauces to see if they were to our liking. She started bringing them out before we even asked, and I bet we tried 3/4ths of what was available. This was a huge bonus and I'd probably come back based upon this. After trying the sauces, my wife and I each decided to order an 8 peice wing combo - Wings (boneless or bone-in), a side, and a drink. She got teryaki, and I split between the Korean BBQ and the Louisiana Rub. I got the Cajun fries and my wife got the veggie sticks (Carrots and celery) as sides. The lady who took our order told us it would be about 15 minutes, and I think it was pretty close to that. Everything is made fresh - wings aren't sitting under a heat lamp and then spun in sauce on demand. This On to the wings.. We both ordered boneless and the chunks of chicken are fairly good sized, and I was served an extra two or three pieces. The Louisiana Rub wings came out with a dusting of spices and then were spun in a butter sauce - which was mostly butter. These were actually pretty good. The Korean BBQ wings were tossed in the Korean BBQ sauce I tried earlier and were also good. My wife seemed to like her Teryaki wings. The Cajun fries had a bit of a kick to them, which was nice. However, about 3 wings in each we both commented to one another almost at the same time that things were salty. Like really salty. We don't recall this flavor being present when tasting the sauces on their own, so we deduced it has to be the breading that's on the boneless wings. I'm not saying it ruined the meal, but it definitely gave us some pause about making this place a must-return anytime soon. Overall, I'll probably give this place another shot sometime down the road. I'll definitely try the regular wings over the boneless. The staff made a good impression and that counts for a lot. The value was pretty good as well - an 8 piece wing basket would probably feed me for two meals unless I was REALLY hungry at the first sitting. If not two meals, one decent meal and a snack later on. Out the door for the two combos and an extra ranch it was $23. read more

The service that I received was completely unprofessional and the staff are rude, disrespectful have NO CUSTOMER SERVICE SKILLS! I ordered my food at 9:10pm on July 17th, 2021 on the website. I receive a link saying, "Please wait in your vehicle to receive a message saying your order is ready before coming inside! Help slow the spread by wearing a face mask in the restaurant when picking up your order." I sat in my vehicle and waited with many other vehicles that were in the parking lot. I waited 50 minutes without a text or email saying that my order was ready. I finally went inside to see what was going on with my order and if was ready. I went inside and stood there as no one acknowledged me. Finally a woman comes up to me and asked, "What do you need?" I asked if my order was ready and that I had been waiting in my car for almost an hour. The woman asked my name and I gave it to her. She then grab a bag from the back of other bag that were just sitting there and hands it to me. I feel the bag and it was completely cold! I asked, "How long was this sitting there?" I said, "It's cold." The woman said it was ready at 9:25pm. I replied, "I never received a text or email notification that my food was ready." She replied in an arrogant tone, "We don't send notifications!" I said, "Well, why did the order confirmation link tell me to wait in my car until I received a message?" She then repeated, "We don't send notifications, there's just an estimate time. We can make you another order." There were already many people in the restaurant and outside of the restaurant. I told her that would not wait even longer to make another order. I asked her if I could speak to the manager or supervisor because I wanted a refund for my wait and all that transpired. When I said I wanted a refund, another employee that was a big and tall man takes my bag of food away and the receipt. I was confused. The manager Anna or Hannah comes out and I explain to her what happened and she says in a disrespectful tone, "If you want a refund you're not going to get the food!" I said, "excuse me?" I'm asking to be compensated for my troubles and you're telling me no? What kind of customer service is this? She continued to be disrespectful (in front of all the customers in the store) and tell me that I could have a $10 refund and the food (which was already cold and they were going to throw away anyway. I was so hurt and embarrassed. I hear and see a Hispanic young woman in the kitchen laughing and calling me a bitch. I couldn't not believe what was happening. I argued back and forth with the Hispanic employee and she charged at me from behind the counter as if she wanted to physically attack me! The big and tall employee had to restrain her. I told them to just give me my refund and I couldn't believe how I was being treated. The manager took a very long time processing the refund and coming back. I abruptly left out in embarrassment and fury. I have never had an experience like this ever in my life. read more

Next Stop, Wingstop The first time I had wing stop I was on my game with my friends and searching through DoorDash because I was starving but had nothing at home to eat. I had a taste for wings but the places I get wings from are overpriced and not that good. That's when one of my friends told me I should order Wingstop. He assured me I was going to like it but I was still skeptical. After going back and forth I finally decided to order something and I told my friend " If I don't like this I'm going to smack you the next time I see you". I decided to get the meal for 2 combo. It included 15 wings in any flavor, a large drink, and their seasoned fries. I was surprised to see so much food that cost only 25 dollars compared to the other places I use to get my wings. When my food finally arrived I was excited to eat. After taking my first bite of the wings I instantly fell in love. The fries were better than I would ever expect. I was sure to be making another visit to Wingstop. One strength of eating at Wingstop opposed to any other places is that your food is always made to order. Another strength of eating Wingstop is you have a lot of options of different flavors you can choose from. You can pick between 11 different flavors 8 being a wet type of sauce and 3 being a dry rub. There are also different flavors for their fries. Those flavors are seasoned fries, cheese fries, Louisiana voodoo fries, and buffalo ranch fries. The times I have been there the service has always been super good and really friendly. The wings are super affordable especially when they have a 60 cent boneless wing special. With this special, you can order 15 boneless wings for only 10 dollars. It is also convenient because you can eat in, take out. You can also find Wingstop on Doordash, GrubHub, and Uber Eats for delivery. When I went to pick up my food everything in the kitchen looked clean and organized. Wingstop does a better job at putting in the right amount of sauce, unlike buffalo wild wings. When I went to buffalo wild wings they would never put the right amount of sauce. Either there isn't enough sauce on it, it's cooked incorrectly, or doesn't even taste good. I've never had a visit at Wingstop yet where my food has been made wrong, or they forgot an item or it didn't taste good. There are some weaknesses in Wingstop. One of them being their lemon pepper seasoning is too strong or too much of it for me. The taste of the lemon pepper tasted like a straight-up lemon. I ended up trying to wipe as much of the lemon pepper off the wings as I could and I tried to douse my fries in cheese for it to taste a little bit good. I've had their lemon pepper wings and lemon pepper fries and both of them were almost inedible for me. Another weakness is if you order through an app like DoorDash it is way more expensive than if you get it from the restaurant. If you order a 10 piece wing you would pay about 10 dollars at the restaurant but through the app, your total would come to 18 dollars, not including delivery fee and tip. On some days their drink fountain often runs out of syrup or ice and it is a bummer not getting the drink you want. Other than those examples I haven't had any other bad experiences at Wingstop. I give Wingstop a 4 out of 5 because I haven't had too many bad experiences at Wingstop and I like almost everything I have tried there. Wingstop also makes it easy if you are getting wings for a large group or a party. Their online menu shows you what amount feeds how many people. The taste of their food and how intriguing some of their items on the menu are the reason why they have me and other customers come back on their payday. I am excited to go back there and try other items on their menu, especially their Voodoo fries. Wingstop is the place I can rely on for cheap and great food. read more

Tried to order some food. An employee was standing outside 30 minutes before they closed and said they weren't taking anymore orders. This is bs. Every time I go to this location it's something. I hate it there. read more