Service could be better. Cooking times are always slow, sometimes I believe they're killing the chicken before they serve it to me because it almost takes them a hr to fill a simple order. Have a great day. read more

They appeared short staffed but were highly disorganized. They did not call out orders that were done and bagged, so people were waiting 30 mins for food that was done. I watched them mess up 5 orders in a row. My food took 1hr 20 mins. read more

Waited 3 hours for food and when I got it ,it was completely wrong and food was cold . Terrible service

I love WingStop, really I do. I order at least once a week. My last two visits? Not so much. Tonight, I had to wait an additional 30 MINUTES beyond the pickup time! Half an hour, 1800secs.... Just watching other ppl come and go, yet no food for me. The culprit? The printer didn't print my order....again. I'm SO done with Store #11. Time is a commodity I'm willing to waste. Never again. read more

Trying to order over the phone was a major challenge. I ordered 15 Garlic Parmesan and 10 traditional buffalo, the person taking the order ,Brianna, wanted to know if I wanted two separate orders , 10 and 15, or a single order of 25? really ? 25 wings is 25 wings, how hard can it be? This child was definitely challenged. read more

I went in to eat here but the customer service is very bad. I was ignored waiting to order. The cashier felt the need to watch an Uber eats person sign in rather than take my order. This one is off my list now. Won't go back read more

This location in particular is a sad excuse, if you're desiring Wingstop badly enough I suggest heading over to Harker Heights or just getting BWW/Pluckers. From the terrible customer service to the fry bits instead of actual fries; there isn't much to come back for. Don't bother telling them extra crispy either, they couldn't care less. read more

I ordered off a delivery app which to be honest was not the best idea but I worked 12 hours. The delivery guy was awesome but also had to wait there 20 mins for our food. The order was completely wrong and when I called I was hung up on three times called from a different phone just to finally speak to a manager that decided it was better to tell me I was wrong... this is not the last time they have heard from me. It is a shame that wing stop has come to this. NEVER EVER GO HERE!!! read more

Easily the WORST wingstop I have ever been to. ZER0 customer service. The employees are unfriendly and unhelpful. They take way too long to give even the smallest order. Be prepared to wait twice as long as the time given when you make your order. I've been here twice and it was an awful experience both times. Cold & soggy food because they are careless. They'll place the food on the rack and won't even call your name. You have to continue to ask them or you'll be there all day. What a waste of time and money. Will never come back to this location.. read more

Sometimes it's short staffed and the employee's continue to work as hard as they can to get the orders ready and are very professional. The manager Tiffany is also very awesome and holds the store together. Great customer service! They put in allot of hard work! read more

Usually we go to the bigger wing restaurants, but the weather was bad & this place was closest to our house :) Not having any intentions to come here, the place was pretty good :) my hubby being a wing expert lol says this place is good too :) The atmosphere was simple, neat & clean, themed with a 40s look & lots of pictures of planes. It was refreshing walking into a restaurant that's not cowboy or sports themed :) Their were good & bad workers, some were friendly, helpful & patient while others were rude & not friendly. We ordered the 30 piece wings with 3 flavors, Original, Lemon Pepper & Hickory Smoked BBQ. Original wings were just like any other place, mild spicy but moist. Lemon Pepper wings were kind of flavored like those lime tortilla chips (it was really good). Hickory smoked BBQ was sweet & mildly spiced. Overall, I give this place 4 stars :) read more

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I have no idea how people complain so much over this location. We order wingstop once a week at least even twice sometimes for month and months now. We have never been disappointed!! Best flavor, best ranch and great customer service!! Yesterday 1.11.21 we couldn't wait for the place to open so we were probably the first to order and although they were very busy when we got there the wings were amazing. And the staff was great. Thanks guys! read more

it could have been better cause they got my order wrong and my mom went back to get the rest of our food and the fries weren't even cooked so do better wing stop read more

Went in for a pickup and the worker behind the counter was complaining about how busy they were and stated she didnt care if people were getting the right orders or not. I will never be back read more

Well my wife and I go out every Monday for a date nite.She said lets try wings someplace we havent been,I said ok ,so we chose Wingstop....MY BAD! These are a bunch of KIDS playing around acting like they havin a party and dont give a damn about the customers...Never a do ya need anything? Another beer sir? NAW ,,,to busy on their damn phones... Hell i wont ever go back.XXXXXX LISTED read more

Stopped in tonight and ordered 8 piece wings . We waited 15 mins and Watched 10 people place orders and walk out with those orders. We asked one of the counter people about our order . What time did you order and showed our receipt . He said oh sorry it will be 5 mins , my bad . 3 more people ordered , served and still no wings . Told person at the counter I guess you need our 10.50 that bad for this sore keep it , we will never go to a wing stop or recommend it period . Horrible ! read more

Has to be the worst place in town to get wings like I get the wings are good, but the crew working the place has the worst attitude Iv ever see at a good establishment, they will continue to prioritize door dash and anything els over ppl that actually walk in the store it's empty in here and they continue to make door dash orders wile Iv sat here for more than an hr waiting, this place gotta go or get a new crew read more

i find it hard to ever buy food here again, I understand being busy but waiting 1 hour for a simple 8 pce order, my order was sitting on the shelf and no one called it out. And yes I ended up with cold wings when I got home read more

The wings served at this accursed establishment is god-awful. The experience was akin to chewing on leather. The fries were decent though. The ranch must be made in house, do for its peculiar taste has never graced my tongue. Basically, stay for the ranch & fries, but don't expect much from everything else. read more

Will never go to this location again, put a order in online got there in my designated time. And was told they were behind 20 mins so when we got our food that was over $40 the food was cold. Asked if they could remake and she said we needed to be there at our designated time and we were late. We sat in there for 20 mins til they said our food was ready and then tell us we should have got here on time like huh? If 2 plus 2 is 4 wtf is this so now we gotta wait 10 days for a refund. As well as the "manger" was rude asf and ghetto. If you work in any fast food you shouldn't talk to the customers in that way and I let her know and she said she was straight up. No she was ghetto and rude there is a different from being straight up and her tone was so bad but I guess that's what you get when you go to that side of town read more

I was with of my friends and I ordered first. Both of my friends received their orders before me although I ordered the same exact thing. Disappointing especially from a Franchise with standards to uphold. If you want to wait 20-30 mins for mediocre wings, this is the place you. If not I would recommend not coming here read more

They have their days but overall I'd continue eating here. Friendly most of the time. Getting quicker and food is always good!

Sorry ASF they tell you 20 min. It's an hour an a half. They don't take orders online, they won't answer the phone. I'm cool

worst wing stop EVER!!! They don't ever answer the phones. you can't order online for pickup unless it's hours out. They'll be "open" but the doors are always locked. and on the rare occasion you do get your food it's cold. read more

My first Wing Stop experience was in Seattle. Today, Wingstop here at Killeen took it to a higher level-- not only the super delish wings but the service is excellent. All staff are friendly and made me feel at home. The supervisor made an effort to check on us. Thank you so much P. M. I highly recommend their Lemon pepper and Garlic Parmesan wings. read more

unprofessional asf cuz. smelt like gas and the lady at the desk was yelling loud tryna be obnoxious and shi. man over all the chicken was gas asf ate all 20 tbh i like this place sorry for wasting your time read more

My experience was horrible...communication was the worst my fires were cold and I was there 15 before it was ready .. everyone in there was not put together and there was no good work ethic this afternoon I am Beyond not pleased . read more

Alright Wingstop, you brought this on yourselves! My wife Cassie and I ordered 10 Atomic, 10 Hawaiian and 10 Mild wings from you today. My wife placed the order online but was unable to pay for the order for some reason, no biggie, we had to go and pick them up anyway so I paid once I got there. I pick up the order which was ready when I arrived, as planned and we head back home. Once home I unpack the bag and become a bit concerned when I only see two styrofoam containers of wings. We've ordered three different flavors of wings and I am not happy that the containers are not labeled, I mean seriously, use a Sharpie already! I open one container and see 10 wings, seems legit, let's check the other, I open the other container and there are 20 wings in that one, separated by a sheet of waxed paper, two different flavors in an unlabeled container, ugh! Just to be clear, I can handle the spicy Atomic wings, Cassie cannot, at all! I call Cassie over and recommend that she do a sniff test to identify her Mild wings, no luck, she can't tell. She decides to perform a taste test and OMG, she is then running around the kitchen trying to get a cup and a drink of water because she's just located the Atomic wings for me. I do my own taste test and locate her Mild wings and we commence to enjoy our meal, well, I enjoyed mine and Cassie ate while still recovering from her Atomic wing taste test. Now about the wings, the Hawaiian and Mild wings seemed good to go, as were the Atomic wings, IF you like punishing heat, which I do on occasion, it lets me know that I'm alive, but if you'd like heat AND flavor then look elsewhere. My wife said that the meat of the Mild wings lacked flavor, all of the flavor was in the sauce on the outside which isn't terrible, it's just more of an observation, I guess the meat is not marinated. The price was fair, not to high, not too low, just right. Now on packing two flavors of wings in the same container, the Atomic and the Hawaiian, that was 100% unacceptable! I spent $32 there so I believe that you guys could spring for a third styrofoam container for crying out loud, visit Sam's club if you need to! As for not labeling the containers, c'mon, there were only two remember, buy a friggin' Sharpie and help your customers out a bit, heaven forbid someone place a large order and have to open them all in order to find the different wing varieties. Remarks complete. read more

Ordered at 1119 with 2 customers inside. Cashier says 14 minutes. Okay no problem. 25 minutes later I ask if they forgot about me and she says no. I remind her its been 25 minutes way past 14 minutes. She says "well calling it in is much faster. Really? So walking in and ordering means you have to wait longer than the 14 minutes? BTW I did get my order 30 minutes after ordering. Won't be back! read more

Ordered online for 6:30 pickup. Got here 8 minutes late, the food wasn't ready. Continued to wait while others who placed their orders remotely received their orders as soon as they walked in. Didn't actually get my order until 6:51. The whole time, I can hear 4 people arguing in the kitchen(about my order and what it is). When I finally did get my order, it was wrong. Definitely won't be back to this location. read more

We decided to order Wingstop via the app and since it was our first time ordering we got five free boneless wings! We ordered the meal for two 15 wings, a large fry and two drinks. We ordered mild bone-in wings, Hawaiian bone-in wings and mango habanero boneless wings. The wings and fries were all delicious. The bone-in wings were lacking in sauce so the next time we ordered extra sauce on the side, but now with their new app you don't have the option to add extra sauce on the side. You also don't have the option to add five boneless wings for $3 and change. You now only have the option of ten boneless wings for $6.99. Also, the second time I ordered a side of boneless wings and they came bone-in. Not a big deal. Bring back the old app with all the options! read more

Ordered a 10 piece and it was $10 then was charged extra for celery and ranch, ended up paying $14. The guy asked did I want my receipt and of course I want my receipt, because he upcharged me and didn't tell me the final price. Very upset and the wings were cold. Totally unacceptable and unprofessional. Will not be giving them my business any more! read more

Great wings at a reasonable price. Staff was really helpful and friendly. Family friendly and location is convenient.

Placed an order and went to pick up at the time I was told. When I arrived my order was not even started. They did not tell me this until I paid thinking I was paying because it was ready for pick up. If I would have known I would have left. read more

Do not ever order from this place. They stole two large voodoo fries from me. Called to try to resolve and they hung up on us twice. Then claimed we didn't order from them. Then blamed door dash. Then came clean on the fact that they never put them in the order. They told us they would refund us the cost. And then they charged us full price. This place is horrible DONT NOR EVER ORDER FROM HERE. read more

This is my favorite spot!!! I always order on the app and pick up on my way home from work. I'm here so often they know my face and what I usually order. The people who work there are all awesome and friendly. My food is usually always ready when I arrive except for the last couple times, the crew looked like new people. Maybe they shifted the people on each shift but they looked a little unorganized and I waited longer than usual. It doesn't matter to me this is still my spot. Get those fries "well done" if you don't like them soggy. read more

Wingstop - Really? Is my name that hard to spell?!? Gotta love Central Texas - Chicken Wings Near Me - Killeen, Texas

This place has the best wings!!!! The staff are always nice and friendly when I visit this place. I tried the online order and they were pretty good at it. Never had any issue yet.... My favorites are lemon pepper and Louisiana rub!!!! I love the flappers/flats, I still wonder why you have extra when there's less meat on it???? This is not the only place who charges extra, every restaurant I've been they do same the same thing. Oh well, as long as my chicken comes out good I have no issue, lol.... Their fries are also good, with great seasoning, and don't forget to try the potato salad. I actually tried it this evening, my friend mentioned to me that it was good, so I have to try it... And she was right!!!! In my opinion, the celery and carrot sticks should be part of the meal. Just saying.... read more

Took a long time. And they started closing around us like we weren't eating. BAD customer service read more

Wingstop - Chicken Wings Near Me - Killeen, Texas

The wings at this location are always overcooked and much smaller than other Wingstops. They need to step their game up here. There is a much better wingstop about 8 miles west. read more

Three star because the wings were delicious and my order was ready for pick when I ordered it online. After picking up my wings, I was so disappointed in the fries. They gave me what looked liked leftover fries from yesterdays batch and overcooked. read more