Their customer service is horrible!!!! If you have an issue, the "so-called" manager will hang up on you instead of trying to resolve the problem, even if THEY created the issue! Then you'll have to try to fight for your money back like it's not them that messed up! RIDICULOUS!!!! Save your time and money and go somewhere else. They aren't worth the stress and the headache. We won't be eating Wingstop again anytime soon based on their disgusting incompetence. read more

Food was great , our problem is we ordered 2 20 piece , they delivered one , so we called , they wanted us to come down , I said we asked for delivery for a reason , then got attitude , and a manager is not available until tomorrow , at $25 an hour should be able to count to two , let's see if we get our money back read more

Probably the worst wingstop order ive ever had. I usually joke about boneless wings being chicken nuggets but this time they gave me actual mcdonalds size nuggets if not probably smaller... stay away from this awful wingstop and go to another one that'll give you exactly what you pay for... read more

Wingstop - here's a quarter for reference - Chicken Wings Near Me - Murrieta, California

Service was very nice. Shamoya helped take our order. She was very busy, but she remained friendly and professional. She even brought our order out to us when it was ready instead of yelling from the counter like other lazy employees. Her attention to us is the reason we will return to this restaurant Our order was complete and correct, and I thought it was good. I had never had the chicken sandwich before. Food was fresh. Thank you! I gave 4 stars because the wait for our order was a little long. And it would be nice if the tables were wiped down more regularly. read more

I find myself reading a lot of these reviews and I do wonder if we're eating at the same store. I frequent this store a lot. Either in the morning or night when I am out and it is near my house. Or even when I am home I DoorDash here too. I never find my order messed up or incorrect in any way. And the staff too is incredibly kind too and I see a lot of familiar faces too each time I walk through those doors. Each flavor on the menu is really good and I find myself trying something new each time but my favorite is the mild sauce if you've never tried it. Recently though a team member recommended me Louisiana Rub and it is great too. I thanked them for helping me find a new favorite flavor. I will say my only negative can be the wait time. They say 18 but unfortunately it can be longer and sometimes it can hit that 25 minute mark. Especially if you place an order in store. Sitting outside at the tables or inside the store chairs can make it feel like a lifetime in the store but it is something that can't be helped and I understand the store is near a school with games every week and it can be busy at times. My personal cheat code is go relatively early. Wings in the morning sounds weird but each time I go early they will never mess up and the wings taste the most fresh. read more

The front staff was very friendly and great with their recommendations on flavors. The restaurant was clean and organized. The food was delicious as always for Wing Stop. Great location! read more

Wingstop - Chicken Wings Near Me - Murrieta, California

Unfortunately having several employees in this shop doesn't make the difference when no one have unitive to improve or understand costumer service, seating here over 30 minutes bro 45 minutes waiting and still haven't got the wings that I doubt they be fresh or hot to start. I feel sad that it's small shop and dirty around makes you wonder why if there's several employees here this place looks like this? YIKES I say!!! I wish I can tell then to make a effort to better customer service or not hearing the phone ring more than 10 minutes to leave it on the side and have someone else answered but than again the other person slow as crap... im getting enjoyed just but looking at the lack of care. Expensive and not worth the money. read more

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The food is amazing from the restaurant's pick-up order. The chicken is so mouthwatering and the drink is good. The service is good according to my mom who went to get it for my family. The ambiance might be average. read more

Got to be the Worst wingstop I've been to, took 30 mins to get 20 wings that was mobile order and staff is extremely rude . Sorry your customers are such an inconvenience to you read more

I ordered at 2:27 PM and I am still waiting for this order as I write it. I ordered two 10 piece wings and I can't believe it has taken over 45 minutes. One of the worst fast food experiences I've ever had. Two others by me had been waiting over 30 minutes as well. I have places to be and this was extremely inconvenient as the order was expensive and I will likely miss other appointments I had in my day. Very disappointed. read more

Wingstop - a person's hand holding a receipt - Chicken Wings Near Me - Murrieta, California

Ordered online today, I walked into the store and every single worker was in the back, I believe two people were actively cooking the food which was fine but the girls were in the back hooting and hollering. Nobody greeted me, I just stood there until someone finally came out. It would be nice to even be welcomed. It was like I wasn't supposed to be there!! The food was all in the bag but the fries they had on a plate, uncovered which spilt all over my other food in the bag, wasn't in any container..super soggy, gross and mushy after my 5 minute drive home. The wings were all dry, overcooked and tasteless. Let me tell you I'm a Wingstop fan! But not of this place, not of these workers. I work in food service, I get it but please look at your reviews and get it together. read more

They skimped me hardcore. Wings were cold, mostly breading, and hard as a rock. How are you gonna make someone wait for over 20 minutes just to get awful quality. Also forgot some of the items in my order as well. Y'all are giving out prison rations for what? I literally paid over 30 bucks for a subpar meal. Honestly, you have a better chance at getting a meal that's worthwhile at a soup kitchen than here at this wingstop location read more

Wingstop - Wings - Chicken Wings Near Me - Murrieta, California

People who work there are very friendly but the service is atrocious! Literally took them close to 30min to fulfill my order!

Wish I would have come to Yelp before ordering via DoorDash. We ordered wings and selected the well done option only to receive undercooked inedible wings. I was so hungry but the met was slimy so I knew I couldn't eat it. Fries were good hence the 2 stars read more

The managers from this place should not be managers amber and the other district manager as well okay so we placed an order to this location which was the wrong location so I immediately called to cancel it they told me everything was okay and I would get a refund. Okay great two months later and I barely got my refund this morning after speaking to I don't know how many managers that said they would get it done and like how many times did I have to call I don't know what their problem was super rude even would refer to me as the one who call a lot uh yeah your dam right those are my $29 and you guys made a whole fake receipt saying that it was refunded until I told you to show me the exact date of the refund and surprise I got no receipt and I magically got my refund this morning so inappropriate! read more

AVOID AVOID AVOID For a brand new store it is disgustingly dirty. Last night I visited this store after a long 14 hour shift and had placed an order online at 7:30, tell me why I left here at 8:50pm with my order after being notified it was ready at 8:03?????? All the other reviews mentioning the loud employees in the back, employees goofing around and not greeting guests are TRUE. I even heard an employee shout out how annoying another lady was who was waiting patiently for her order that was running far behind schedule. So unprofessional and just disgusting. oh yeah and we got sick from the chicken just bleh/ thumbs down/ disgusto read more

So I ordered food online for pick up. Sent my son in to pick up the order and when he arrived home. We were missing fries. I sent him back to let them know they forgot our fries. We also had ordered 2 honey mustards and only got one. When he got there he told the girl behind the counter and she rolled her eyes and was totally rude to my son. And on top of that charged him for the honey mustard. I'm sorry that it's an inconvenience for you to fix our order. I work in customer service as well and I would never do that! Just a simple I'm so sorry let me fix that for you would be nice! This is not the first time my online order is messed up. I don't really ever leave reviews but this really upset me. read more

I don't care for wingstop but this location made my wings so saucy and perfectly cooked

Currently sitting here waiting for our food... ordered online said it would be ready 20 min ago. Got here and they said "still working on that one" every time we come here is slow, they always get something wrong and their attitudes kinda suck! I don't know why I even come here anymore to be honest! read more

We ordered 40 wings and they gave us 30 wings with no flavors. Paid $70 for plain chicken. Check your food before you leave the restaurant. Don't trust them. The wings are soggy. read more

This is worst, the worst wingstop I have ever been to the staff is absolutely horrible , they never make an order right it's absolutely ridiculous. These people get paid 20 dollars an hour for literally nothing. They have messed up my order not once not twice but six times, the wingstop better change the management because it is the worse fast food establishment ever and I will continue to announce that to everyone. read more

No wonder why this store got 1.5. We placed an order the day before and they still don't have it ready. Customer service is out the door here too. Do yourself a favor and go somewhere else. read more

Your order is going to be WRONG WRONG WRONG more times than not! I placed an order, a basic 6 piece combo and per usual the order was incorrect. They did say ordering through the automated voice system is the problem. They said the automated system often heard the orders wrong. I understood that and that does suck because the store has to pay for AI mistakes, but I told her when I order with a live person it's the same outcome a lot of times. The manager Amber did replace our order with NO PROBLEMS, and I was very appreciative of that but when I told her both google and Yelp reviews for that location (Murrieta Clinton Keith) is trash she said "I beg to differ." And proceeded to tell me why she doesn't agree. LOL! I couldn't do nothing but laugh to myself and reply "everybody can't be wrong. It's not a coincidence." Since she gave me zero hassle with correcting my order I decided to pick and choose my battle wisely, plus I don't want ppl spitting in my food. I hate this is the closest to me and I love wings so much, if these two things wasn't a factor I swear they wouldn't get one red cent. read more

My family and I traveled to this town for my sons travel ball team & had a two hour gap in between games so we decided to eat some wings and come here because who doesn't love wingstop? Well no matter how great the food is, the service is always what matters most. The team here were great! UNTIL after I showed them proof of completing a survey. Deandre took our order and I loved his energy - but again, only up until after completing an amazing survey on him. They were all completely different people. Rude & smart asses. The large fries we ordered were like an order of small fries, and the small fries were like an extra small order. Very skimpy. So I told my husband to go in and ask them for more since they're new and all & we've been to plenty of wingstops. So he went in and asked one of the girls working, "I'm not sure if this is how you guys serve them but to me they seem to be way less than usual.." & her response was, "no that's how they are" looking him up and down with an attitude. Shes lucky he went in there because I am nice up until you give me a reason not to be because my response would have been way different than his. He just said, "ok well you guys forgot to give us our sides of cheese." & went back in line to where deandre was to switch out the brownie he gave us for completing the survey and asked for fries instead since that's how they serve them. He walked back with the same fries & the sides they forgot to give us & went back inside to wait for the other fries. He stood there for about 10 minutes while we were eating. We couldn't wait for him to eat because the eating area is outside and it was a cold day. The last thing we wanted was for our food to be cold. I rushed to eat a few before having to go inside to tell my husband to go out and eat his food. I had to ask for the fries again & you can tell they were bothered. Had I known it was all a front, I would have not completed a great survey and I would have chosen a different place for my family and I to eat at. So for anyone reading this: Take your food to go - if you decide to eat there then don't complete the survey until after your meal. read more

Horrible. Wingstop is NOT the spot for wings anymore. The wings are huge, rubbery and are always soaking in grease. The only thing good about this place is the ranch now. read more

My go-to Wingstop! I've been going here for a while since moving to Temecula and every-time I go it's always a breeze! Two specific workers, I think were Eric and Vincent! Eric took our order last time and was nice. Both were super kind and helpful. Even when it's busy, they are still catering to each customers's needs! Really great service overall! read more

The only Wingstop nearby that doesn't mess up the orders, and it's pretty clean inside.

I Like the food and the bqq chicken sandwich ittttts just that i give it a 3 because the wait for the food is 35 minutes and i ordered the chicken tenters there but they overheard me and they think that i wanted chicken sandwich so the food is good but the waiting sucks just like their mother read more

Manager is areal piece of crap, arguing with me that she personally bagged my order but had no sauces AND I was supposed th have drinks which she doubled down that I don't get any. Horrible, do Not go to this location. read more

DO NOT BUY THE LARGE RANCH they do not have the big cup for ranch instead they charge you the same price for the big cup but only give you 5 individual small ranch cups read more

AVOID THIS WINSTOP AT ALL COSTS! The workers here are completely braindead idiots that cant get a order right. The wings look like they have been fried in gasoline. The sauces they give you are watered down let alone they barely put any on the wings. I never ever leave reviews but this place is the worst food i have ever gotten by far from anywhere ever. You guys are a disgrace for wings and the people u have hired working there are a bunch if idiots that obviously all hate their jobs DO NOT EAT HERE TRUST ME!!!! read more

Ordered by phone around 5ish pm.. they said it'll be ready by 6pm, which of course it was a lie.. so I waited another 15 mins or so, just to find out that they only gave me 8 wings instead of 10 & missing a soda! my mistake I didn't check what's in the bag before leaving the store.. what a bummer! read more

Terrible customer service took almost 40 minutes to get the small meal. After about 25 min I asked to cancel my order. The manager Amber who yelled at me saying she wasn't gonna refund me because I said okay to the 25 min wait. Which I get would have been okay if I wasn't waiting for 40 min! Everyone was surprised at how loud she was yelling. Terrible management, customer service, food was cold as well. read more

Came here for lunch before work and when i walk in the music is loud crackly and distorted, a worker yells welcome but is nowhere to be seen. I order 3 meals and they tell me the wait is 20 mins!!! 20 mins later i get my food and my fries are dry and cold my original wings are dry and SOUR like they where going off. The only edible food was the tenders! i had to go to work so i called as soon as i could the next day and the manager says id have to BRING THE FOOD BACK!!! Why would i keep sour wings in my home for a day???? She offered no solution or apologies just brushes me off. This place needs alot of tlc both the building and the staff! Dont eat here! read more

Don't waste your time or money Food was totally overcooked. I have had better wings frozen from the grocery store. read more

Took 50 minutes for a simple medium meal. It was 7pm i suppose a lot of online orders? They need more workers or something. If you are going to order definitely order online. read more

Forgot to put lemon pepper on my wings! When I got there, young teenager said.....the wings are there...we just forgot to put the lemon pepper on it. No crap! Thats why im here!!! They want more than minimum wage!!! read more

WORST PLACE TO ORDER WINGS MANGER IS RUDE WORKERS ARE RUDE I came and got my order that they messed up gave me cold wings and then Katherine was nice enough to give me another free meal next time I come. I called to pick it up not knowing there was a 30 day policy. The manger on site made my wings but worker had an attitude problem. I go pick up my wings and they gave me no ranch mind you they gave me 2 last time. And I didn't get my two large fries. Which I PAID for. TERRIBLE SERVICE I WILL NEVER COME HERE AGAIN!!!! read more

Food was gross. Covered in way too much sauce. Fries are soggy and over salty. After 3 fries I felt like I swallowed an ocean. Flavor of sauce was decent but nothing I can't buy and pour on top of my own wings. Customer service was good. read more

Pathetic... just walked out of here with no food after placing a mobile order and waiting 20 minutes. I was told when I walked in it would be five minutes and proceeded to see bag after bag of food for other mobile orders leaving in front of me. When I asked about my bag the lazy kid cooking the food could hardly muster the energy to tell me it would be a little bit longer. After witnessing the cashier taking payments from other people that walked in after me and getting their food, he proceeded to go back and make fries, using his bare dirty hands to ensure they didn't fall out of the paper boat... go somewhere else where they care about the health of their customers and actually give you the food you you paid for... read more