Website said twenty minutes for pick up on Super Bowl Sunday. We assumed it was probably not quite right, but what we found was insanity. They are calling names to tell people not to leave because they are starting your order. Pic taken 20 minutes after website said my order would be ready. read more

Wingstop - Super Bowl Sunday crowd - Chicken Wings Near Me - Naperville, Illinois

The service was okay and the food was alright. Everything else was terrible. When I went to grab napkins, they just had a roll of paper towel there. No utensil either. Also, they didn't have any toilet paper in the toilet. The ambiance was also terrible. It honestly felt like the workers were always judging your every move and didn't want you there. I would not come back here even if I had the chance to meet a celebrity or something. read more

Food is always amazing. However, when we eat in the restaurant, it gives you the feeling that you're not welcome to eat there. They serve your food in a to go bag, and there's no trash cans except for the one behind the counter. Paper towels look like the brown ones that get dispensed from the motion detector paper towels in the bathrooms. read more

The wings where hard as a rock and over cooked. The chicken was tough and chewy. Also the wings had bone chips in them!!!! The wings where also lukewarm and was only seasoned on half the wing. It was a waste of $10.00 I was not be going back there. Side note, the woman that took my order was friendly and nice but the wings there are awful. read more

This place is genuinely terrible. Imagine ordering in person, while online orders are being prioritized. Then, once you finally get to order, you have to wait 15-25 minutes for your food. If you ask for to go, they'll give you for here, and sometimes vice versa. And when your food comes out, oftentimes they get the order wrong. Not to mention how disgusting the floors and tables are here. It's hard to walk around in this place because the floors are so damn sticky. Don't even get me started on the wings. They will put literal fetal poverty chicken wings in your foods Look at this wing! it's the size of a thumb with barely any meat to the bone! Someone call PETA! Absolutely regret going to this place it is a second hell to me. They never have a garbage can ready, never get your orders right, take forever, the place is disgusting, and has terrible management. If you're thinking about going here, save $15 and go eat in a dumpster. At least they clean those things out once a week. read more

Wingstop - Poverty Wing - Chicken Wings Near Me - Naperville, Illinois

The food came out fast and hot. The lady taking my order was unclear and the service was ok, i just wish she was more polite about it. Overall, the food was delicious, and I live for that soda machine! read more

Wingstop - Chicken Wings Near Me - Naperville, Illinois

Super Bowl craziness. Needs a bit more preparation for the madness. Customers need to recognize it's a high volume day but establishment needs a better system read more

This location is pretty trash in comparison to other ones in busier areas. It takes a while for the food to come out and the chicken is always really dry. read more

I typically don't take the time to write yelp reciews, but I felt compelled to do so. This location is much worse than other locations. Arrived during the stated time frame, told to wait an additional 15 minutes and luckily I knew to check my order as they have messed it up before, and yes, they got it wrong and another 5-10 minute wait. Saw others with the same issues in line. I wish I took a picture of the wings but my kids proclaimed "these were the worst wings ever." Dried out and old tasting boneless wings--it was the 70 cent day and clearly they are saving the old chicken smallest pieces for that. Bone in wings were similarly puny. Will be going to the one on eola in the future! This place seems chronically understaffed, dirty, and clearly the franchisees are trying to cut costs! read more

Pleasantly surprised. I had not been to this location for awhile. When I last came in several months ago, I had asked if dining in was available it was not. Previously we would not even be greeted by young staff members and food quality had gone downhill. I called ahead to see if dining in would be available and it was. We were greeted by a friendly young lady and my order was taken. We waited maybe about 15 minutes. I ordered a 30 piece classic with fries. The seasoning was on point and everything came out fresh and hot! Not greasy or soaking in oil. So good! Kudos to the chef in the back. Seems like they got new staff who are great! I will be returning read more

Wingstop - Garlic Parmesan, Buffalo, Lemon Pepper and seasoned fries - Chicken Wings Near Me - Naperville, Illinois

I don't understand the knock against Wingstop? I am a big fan of chicken wings so I decided to give this place a try at a lot of people have a complaint about this place, which I don't understand why their wings are juicy, flavorful, and relatively inexpensive. I would go back to this place. If you're looking for tasty wings with a lot of flavor are there better wing places, of course, there are but if you're trying to get the job done and get your wing fix, this is a great place to go. read more

Edit: Dropping our rating from a 5 to a 1. Not sure what happened but quality fell, service fell, everything fell. Used to be our favorite place for years. Now every order is wrong. Undercooked and inconsistent IF they even bother to answer the phones. Avoid. -Signed - a formally 5 year customer. read more

We both ordered the same flavors but one order bone in and the other bone out. I got the bone in and was left disappointed. The chicken tasted undercooked or was really fatty. Ended up only eating 3 out of 6 wings cause of that. Also, the fry portion for both seemed really small tonight. Overall was just an okay experience. read more

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Dropped by after work for some dinner and Wingstop did nothing but meet all my expectations!!! I was helped by Deola, very personable, sweet, caring guy... He explained menu opens and what's new which helped because I haven't been here in a while. Definitely would recommend great vibes. Cleanliness 10/10 customer service 10/10 taste 10/10. I'll be back and so will my friends and family! read more

My husband and I couldn't stop raving about how good the plain wings and garlic Parmesan boneless wings, and fries were! Everything hot, crispy and delicious. Ranch sauce yummy too. I was hesitating to try Wing Stop because of negative reviews but noticed many were about delivery issues. I just walked in and brought it home. Nice clean dining room if you want to eat in. The crazy thing is my husband usually doesn't like wings but he's been converted. Great price if you get 20pc boneless meal deal, comes with large fries and costs only $15.99! One meal is enough for 3 adults! (Or 2 big eaters) read more

Got a coke from the freestyle machine and it needed syrup. The cup isn't the usual wingstop cup. No napkins in our order. The cheese fries didn't taste like normal wingstop cheese fries. Not sure what's going on with this store but it doesn't taste like a usual wingstop does. I usually like wingstop and hope this store stops cutting corners for their own sake. It's clearly affecting quality. I'll just go to Joliet or another location for my wingstop fix going forward read more

There was way too much sauce on the wings... it's like they took a ladle and just poured the sauce over the wings.. super gross. Also our fries were not cooked all the way through.. Overall I couldn't eat and was not happy with my experience. I will never order from wingstop ever again. read more

Took over an hour and a half to prepare the food and was miss some of the order. Tried to call the store several time an they didn't answer. read more

Ordered at 9:45 PM, we were told that we cannot eat inside because they close early. But according to their website, they are open til 11 PM. read more

My girlfriend and I ordered delivery through the Wingstop app, and it never arrived. After an hour of waiting, we called the store and the staff could not have been more helpful. It took a few days (it was a weekend), but we received our refund with no issues. We picked up an order yesterday in person, and everything was perfect. read more

Worst service. We placed an order online and the order said wait time was going to be 16 minutes. We waited an hour and people were walking out with orders. When we asked what was taking so long, they had not even placed our order. We asked for our money back and they refused and said the order was going to take another 10 minutes. I had my 4 year old in the car hungry and waiting for an order that took over an hour on a weekday and they were not even willing to cancel and refund our money. Never again will we order from here. Such poor customer service. read more

UPDATE: After two weeks of attempting to get a refund, I still don't have it. I've called WingStop Corporate and reported this issue. They stated they would look into it and still nothing. I guess I forced to file a claim with my credit card company or the BBB. ORIGINAL: Don't order online for delivery. We ordered 90 wings and 2 large fries and only receive 70 wings and 1 large fry. Apparently, the online order goes directly to DoorDash and then Wingstop gets the order. I called Wingstop and they asked me to come up to Wingstop and they will fix the order. Hrmm.. I just paid $5 plus $10 tip for the delivery. I'm not coming up to fix this issue. They were no help and I found out why. Even though I went to Wingstop's site to order, WingStop had no ability to help me. I had to call DoorDash myself to receive a refund. Now to the food. The food we did receive in different flavors. All of the dry rub chicken flavor (Garlic Parm, Lemon Pepper, Lousiana) taste exactly the same. They taste like they were not tossed in any seasonings. The fries were ordered to be extra crispy and they were extra soggy. The only wings that tasted good were the 2 extra Korean BBQ wings we ordered as a sample. Overall completely disappointed and completely underwhelmed w/ the total online ordering experience through Wingstop... errr. DoorDash... errr. Wingstop.. errr.. who ever I'm dealing with when i order on the wingstop site. read more

The food was absolutely disgusting! I ordered mild wings and they were so oily, I couldn't even eat them. They were literally dripping oil... read more

02/052021 on a Friday @ 5:54 pm We ordered 3pc tenders combos and 8 pc tender combo and just 20 PCs bone in wings no drink no fries. . Sent my husband to pick it up after 1/2 hour. They said 25 to 30 minutes. He got there and order isn't ready at all. It was a long time my husband waited outside. And when he got home ranch dip exploded inside the bag and wings isn't extra crispy ( how I always request when I order my wings) it was a very disappointed night. I was looking forward on having wing stop again coz we haven't had it in a while. BUT ISN'T WHAT I EXPECTED. We have been going here for a long time. AWful service for sure.Not anymore Nate the person answered the phone took our order feels like he doesn't wanna be there at all didn't get our order right and I believe they charge us more I wish there's zero rating. I will tell everyone we know not to come to this location at all. I wish to help some business but not this location sorry! read more

Wingstop - the top of a takeout box with three cups of coffee in it - Chicken Wings Near Me - Naperville, Illinois

Ordered via doordash. Food arrived cold and was missing some items. Called the resteraunt and they said that they couldn't do anything until the next day because they didn't have any drivers. They said maybe the manager could give me some credit for the missing items the next day. Unacceptable. read more

Worst customer service ever. Food delivered was not what I ordered and they seemed completely helpless to deal with that. Door dash this and door dash that. Just bring me what I ordered! Was supposed to get a call from the manager- never happened. Will be blocking the charge on my CC and filing a BBB complaint. Complete morons. read more

Wing stop in general is very bad when you get it to go and now that's all you can do. Second time in a row I received horrible wings to go at this location. They are not fresh, there is barely any sauce on them, very disappointed at this location. read more

Wingstop - Anyone who eats at wing stop knows that these wings are DRY and they taste old. - Chicken Wings Near Me - Naperville, Illinois

Literally worst wings I have ever had and the slowest most impersonal service in the history of the world. When the name of your eatery has the word "wing" in it and the wings you serve are absolutely terrible.....it doesn't bode well for you. read more

So normally I am a Buffalo Wild Wings fan, but this was convenient tonight so we went for it. My mom and I got a to go order: 20 classic wings of three flavors (mild, lemon pepper and Louisiana rub). The girl at the register was patient as we sorted it out. Wings were tasty (I liked the Louisiana rub the best), though not as meat as BWW. Order was correct when we got it home. Better than experiences at other Wingstop locations I had eaten at in Texas! read more

Where's the meat? All we kept saying while eating the wings.....NO MEAT, all bone. No joke! You got two stars only because the sauces were tasty. Waste of money....wanted an little more upscale from Jewel deli wings or BWW...I am seriously telling you that Jewel's deli wing bucket was 10x's better than this Wingstop. Not coming back read more

I can't even begin how horrible this place is. I'm in the restaurant business and from poor customer service to the poor product this place is a disaster. I ordered the 15 wings and small corn fritters for my son. I paid $25. I get home my son opens the box of wings and was like what the heck are these. The wings had no meat, were super small and completely terrible. Now my son is a college football player, eats wings all the time and these were horrible. I went right away to return everything. I go back and this is about 30 minutes later, the same lady who helped me said she did not remember me. I said just give my a refund and she did not want to. They wanted me to get new wings. I said no just give me my money back. Finally they refunded me but only for the wings and not the corn fritters. This place is run by Indians and we're super rude. The cook or who I would call cook said he made the fritters fresh, I don't care I don't want them. Needless to say I will NEVER go back. They lost a customer by not making this better and I will tell everyone I meet about my experience. In the end you could have refunded my $25 but now you will lose so much more in revenue!!! Dumb mistake! read more

Went in on Monday night & ordered my food for pickup. It said 21 minutes, we come 20 minutes after ordering & still had to wait another 15 minutes. However my 1 star is because of the poor sanitation. The employees were touching the register then going back and touching the food with the same gloves. The one employee handled money and then touch food without even changing gloves. COVID apparently doesn't exist to them. read more

I placed a large boneless wing order for my New Year's ever party online and received an email confirmation. However, when my husband arrived for pickup he was told that the order had not been placed, and wasn't provided a clear explanation of why not. My husband called to tell me what happened and put me on the phone with a worker who just told me that the order had not been placed because they could not honor the price advertised on the website. He also told me that they called me about this and I just didn't answer. I checked my call log, and I had only one missed call and no voice mail about this (Seriously?). I told him that it was simply unacceptable to not leave a message about this, and was not offered any sort of apology whatsoever. Since I wasn't interested in fighting with this worker over the phone, I just told my husband to leave and that we would figure something else out. Nonetheless, we were absolutely furious because we were left scrambling at the last minute to get food for our party. Thankfully, we were able to get pizzas from Lou Malnatis down the street right away. However, poor service like this is unacceptable. There is so much competition with so many great food places in the Naperville/Aurora area, so we will NEVER be returning to Wingstop. read more

Do not go here unless you're prepared for the worst service ever. I walk in to place my order only to wait a the count 7 or 8 minutes which would have been fine if I wasn't the only customer in the place. There are two guys working and complaining the entire time. They were also not very clean looking which made me second guess ordering at this location anyway. Against my better judgement I decide to stay and order. Finally this guy stops complicating and comes to the counter with piercings all over his face. He takes my order and I decide to wait in my car. 20 minutes later I walk back in and this guy ask my name. I tell him my name and he says "aw man I m going to have to give you your money back. These guys left us here by ourselves and neither one of us are cooks". ‍Unbelievable. So I wasted about 35 minutes at this place only to have my money returned because the two remaining and complaining employees weren't cooks. This is ridiculous. I'll never go back. The management here is terrible. read more

Poor Customer service, Terrible food, very pricey for cheap quality. Hate the seating too. Not enough seating for big parties. read more

Good wings. Great hot sauce. Terrible fries. I've ordered from here a handful of times and have always been satisfied with their wings. The bone-in may be a bit small, but the boneless are a nice size. I really enjoy their blue cheese dressing, not so much on the ranch, both are home made. If you've really got that craving for wings and are nearby, this is a good place to go to. Or you can sneak them into the movie theater across the street ; ) read more

I came in on my lunch break. I only get a half hour so I shoot for fast food when I do take my lunch and didn't pack one for the day. The time wasn't bad but the customer service needs improvements. The cashier sits on a chair near the register on her phone until customers are standing at the register. No hello, no may I take your order, just a blank stare and a "you ready?". Normally I wouldn't care or say anything but when I asked for A ranch with my order, which ever other location AND THIS LOCATION PRIOR TO THE NEW CASHIER, I was told it would be an extra charge. I'm assuming it's a skilled trade getting up and handing a customer ONE dipping sauce. I won't be coming back anytime soon even though the food hasn't changed and is still great. Of to Carol Stream location I go if I want Wingstop. read more

I was expecting a lot of flavors. Perhaps it was because I brought them home, but they seemed smaller than the wing's i'm used to at other venues. Pricing is decent Atmosphere is great! I'll have to try it a 2nd time, the closeness to the neighborhoods is what keeps this a 3-star. read more

delicious wings done right. No complaints.

Ok I tried again vand wasted $40 again... pleased put these guys out of business...mits horrible they get your order wrong every time and the food is bad... ranch is watered down and they give you the wrong sauce.....be warned...skippp this place x read more