sweet service the guy with the snake bites was very sweet offered to clean or table and very respectful to us thank you !!

Portillo's is one of my favorite in the Chicago area. I love the Italian Beef I took out of town guest here and Portillo did not disappoint. They nailed it My guest now love Portilllo's as much as I do. One had the combo Itslian Beef and Sausage My other friend had a Chicago hotdog. I literally enjoyed their enjoyment of the Portillo's experience. The space is open and welcoming The staff is engaging and entertaining. My friends enjoyed how they called out the pick up numbers by rhyming "number 609 you should be on time" "708 don't be late" read more

Portillo's Naperville - Italian Beef Sandwiches (Serves 8) - Hot Dogs Near Me - Naperville, Illinois

It's no secret, Portillo's known for their Italian Beefs. They're tender and juicy. I always ordered it dipped and with hot peppers and mozzarella cheese. For dessert we always ordered the chocolate cake, you know if you know. Pro tip, after you order make sure to do the survey on the receipt to get a free order of fries which you can redeem on the same visit. read more

Portillo's Naperville - Nice atmosphere. - Hot Dogs Near Me - Naperville, Illinois

After too many hours of holiday errands, my husband and I stopped in for a late lunch. I have yet to go to a Portillo's I did not like. This location is very spacious with regular tables and booths. For a fast food place, it is kept very clean! They also have a drive through making it convenient for anyone wanting to grab n go. You're able to order via a kiosk or at the front counter with a staff member. We decided to use the kiosk so our interaction with staff was minimal. Within not even 5 mins, or order was ready to be picked up. I had a cheeseburger with no mayo and as usual, it hit the spot. The beef patty was cooked well and all the ingredients were fresh. I also had some fries which were cooked crispy on the outside, soft on the inside. For our drink we decided to do half sweet tea and half unsweetened tea. This is a good way to keep the sugar intake 'low-ish.' read more

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I placed an online pickup order for this location that said ready by 9:00. I waited in the lobby for half an hour for my food, nobody was at the pickup stand as the app said my food would be placed when ready. After waiting, I went up to the counter to then wait some more to get someone's attention where they just handed me a bag that was sitting there for who knows how long. My order was not called, the app did not say it was ready, and it wasn't in the location specified. The food sat on the counter where it was not even being kept under a heat source which resulted in very cold food. Terrible customer service experience from this location. read more

I've always been a fan of Portillo's, and it pains me to leave anything less than 5 stars. My downrating is not the fault of the Restaurant, but of Portillo's Corporate. The Restaurant is always clean, efficient, with a wonderful menu, and staffed by friendly, attentive workers. Zero complaints and five stars! BUT... How can you DARE sell those hot dogs, when - right down the frappin' road - the Costco kitchen sells dogs with 280% better flavor, at a fraction of the price?!?! The "quality of the meats" is the real issue here. When I'm REALLY hungry for a tubesteak, as soon as I start considering a dog, I aim the truck down the road. Brand C's is bigger, tastes better, and cooked to perfection. I can do without the gee-gaws if the meat is that good. They're a joy to eat. Sorry, guys - you're my #1 Italian Beef, FWIW. read more

Had to stop in for a Chicago Dog since I was back in my hometown for a visit. Can't go wrong with a Chicago dog, Italian Beef or a Portillo's salad. Had a cold brew while waiting for our to go order. The wine is in a can-and you have a choice of white or red. Nothing else (grab from the cooler and the red and white are both in the chiller) Our food was the standard Portillo's-keeps us coming back for more! read more

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Great cheeseburgers! They now have a small kiosk area "Grab & Go" with a few merchandise items you can purchase (cakes & cake slices, jars of dressing or gardeners, mugs, baseball caps, stuffed animals) The crinkle cut fries are sometines good too, but usually at this location they're way too salty, turning most meals here into an unhealthy indulgence that I wouldn't recommend for kids or elderly to eat too often. read more

Portillo's Naperville - Stuffed animal - Portillo Dog! - Hot Dogs Near Me - Naperville, Illinois

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Portillo's is a fast casual chain that serves up hot dogs, polish sausages, burgers, fries and of course my favorite; the Italian Beef! Is it the best? No. But it's rather good though. You can find better Italian Beefs in the neighborhoods in the mom and pops shops I admit. But Portillo's does a fine job, they do it quick and you can't beat the convienence. In my many visits, I've only had the Chicago Dog and the Italian Beef. Both are delicious. Get your Beef sandwich dipped with hot and sweet peppers - the savory and sweet combination is divine. Unfortunately the chain is primarily in Chicago with a few locations in Indiana, Minnesota and I believe a few are in Arizona. So when I'm in Chicago, I always visit Portillo's. You should too. read more

Portillo's Naperville - Italian Beef dipped with sweet and hot peppers and fries - Hot Dogs Near Me - Naperville, Illinois

We love Portillo's and the Naperville location has great food as usual. The employees are friendly and welcoming. I love a baptized Big Beef and Portillo's does it best. Kudos to awesome staff members! read more

I went here for a Yelp elite experience! - And it was my first time at Portillos! The place was super crowded for lunch hour ! But the service was on point and fast! The place has good vibes and would highly recommend their salted caramel cake! Please do visit :) read more

Portillo's Naperville - Hot Dogs Near Me - Naperville, Illinois

I am giving an awesome review for Shannon and Dariahn Store 16 Portillo Managers They went of their way to fix something. We spend around at least $1,500 a year at Portillo's for the last 20 years and by being accommodating they kept us as customers These two deserved a shout out! read more

Found this location by accident and loved the salad and chicken tenders. the service was quick and loved the kiosk to order. The pleasant ambiance is always welcomed at portillos. this meal did not disappoint. Tip not a big gorgonzola fan sub mozzarella and cheddar cheese instead and love the house dressing. read more

Portillo's Naperville - CHICKEN TENDER - Hot Dogs Near Me - Naperville, Illinois

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The quality of attention to the food has been declining and I've had too many misses to go back at this point. Messy assembly with condiments out of whack, a mushy watery beef sandwich and fries that are still frozen in the center. read more

Horrible -- Drive thru should be renamed "nap thru" because you can take a nap between the time you place your order and actually receive it. Crew is rude and not customer oriented. Sat at drive thru window for over 5 mins and none of the crew acknowledged me nor said anything about the status of my order. Fries were cold and tough. Hot dog - their "speciality" greasy and tough. The hamburger I got was greasy and over cooked. The only thing that was good were the buns. Only went there because Nickey's was closed. My bad. Never will do that again. Tried to contact Daniel but Portillo's website is down. Daniel - provide your email and I will directly contact you. read more

First time having Portillo's and it's easily one of the best fast food chains I've had. My friend's brother went to pick up our order which we placed in line but apparently the drive through and in-person line were long AF. To be "healthy" I got the char-broiled chicken sandwich which was quite delicious. The chicken was juicy and seasoned well and the bun was soft and tasty. My friend and I also split a chopped salad which was surprisingly good with the dressing. Really liked the pasta bits in my salad and I could definitely enjoy the salad on my own in the future. We also got an order of large fries but they accidentally gave us a small, sad! The fries were a bit soggy by the time we had them but they were SO SEASONED and SO GOOD. I don't say this often but definitely better than McDonald's fries. Overall, solid fast-food experience! read more

Portillo's Naperville - Char-Broiled Chicken Sandwich - Hot Dogs Near Me - Naperville, Illinois

Overall (A) I can see why individuals like this place a lot. Got a bacon double cheeseburger from there and it hit the spot. The service is fairly fast and friendly. Felt like it was a good value for around $11. And the quality of the burger was really good. Feels like a safe bet place. They have a wide selection of food options. Didn't grow up in Chicagoland but it may become part of our regular rotation. When I need a burger fix I will either come here or Culver's read more

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Just wanted to say you Naperville residents have something special that may not seem great compared to other Portillo's or Chicago hot dog places. I used to visit Chicago all the time and eat at Portillo's occasionally because of the consistency. They opened one in California and I went to it out of nostalgia, everything was awful..super soggy bun and soft/limp fries. When I visited Naperville it was one of the few places open late at night and I was super happy it tasted right and exactly how I remembered. It also survived a pretty cold night, about an 8 minute drive to the hotel but being blasted by cold air leaving the restaurant and walking to the hotel. Chili Dog: Never had it before and thought it would be good on a cold day. Hot dog was delicious and the iconic black sesame bun was soft but not soggy. Chili was great and loved the diced onion though I had to brush my teeth right later. Fries: Weird thing to call out but I love crinkle cut fries like this, these stand with the very best I've had at Del Taco and Shake Shack but come with a good cheese dip. read more

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1 / The hot dogs very bad, they are overcooked from open/close every day of the week. 2 / The chili dogs are the same. 3 / The ribs are usually burnt and can't eat them. 4 / The fries are always over cooked and hard (dark brown color). 5 / When I order my food for delivery, they make the driver wait usually minutes for the order and many times the order is missing items. 6 / The very poor quality of the food reflects on the horridable management. 7 / Needless to say, I have stopped eatting at any and all Portillo's locations. 8 / FYI - I have been eating at Portillo's various locations for over 48 years and it is ver sad to see how low I now rate tem. read more

Never a disappointment at Portillo's. My daughter and I split the large beef, dipped with hot peppers, fries and a tamale. Christmas music was playing so a festive atmosphere and the staff was friendly. First time seeing this cute setup of little stocking stuffer gifts. read more

Portillo's Naperville - Clever Grab & Go - Hot Dogs Near Me - Naperville, Illinois

I purchased a big beef with sweet peppers, grilled onions and mozzarella cheese for almost $15.00. It had absolutely no flavor taste as I remember from the past. The manger offered to replace it with another one. Why would I do that?, to get another awful big beef for the outrageous price of almost $15.00? Portillo's will never see me again! read more

On 11/19/24 @ approximately 7:00 PM, I decided to try-out the Portillo's in Naperville, on Ogden. Now, I can't say I often go to Portillo's & I definitely do not leave a lot of reviews but I felt compelled to after my interactions with the guy working the drive -thru. He was extremely nice, polite & helpful. I did not get a chance to get his name, but I hope he sees this, as I will always go this Portillo's from now on because of his kindness (which just is not that common these days) read more

My family visited this Portillo's location when were in Naperville visiting family. We normally go to this location every time we visit, which is usually once a year or once every other year. This year, the food was disappointing. I got a regular chicago style hotdog and my husband and I shared fries and a regular chocolate cake shake. He also got a Caesar salad. The hot dog was fine, a little pricy for the small size that it is. The fries were fine - their fries aren't my absolute favorite but they'll do. My husbands salad was so sad looking. I didn't try it because it didn't look that good. The shake was good. Some other family members got the Italian beef sandwich and Portillo's has really cut down on the amount of beef you get. It was honestly a pathetic excuse for a sandwich. Unfortunately I didn't get a picture since they were down quite a few seats from me, but both people who got the Italian beef sandwich had way more bread than meat. I was glad I chose a hot dog. The cashier was very nice and helpful though! Can't fault them on that regard! I normally look forward to my annual Portillo's fix, but I can honestly say I don't know if I care if we visit next time we're in town. read more

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The food is fine, as always. HOWEVER... This past Tuesday, there was a very scary experience. A gentleman had a medical emergency at the table where he was eating with his friends. Staff did NOTHING. They didn't move the tables out of the way so that anyone could help him. CUSTOMERS jumped in and did that. Staff did NOTHING. When asked if staff or the manager called 911, they responded with no and a shrug. A CUSTOMER called 911. This location doesn't have an extra door at the front besides the revolving door. Staff did NOTHING...well, the employee by the revolving door was playing on his phone when the EMTs showed up and tried to figure out how to get in with a gurney. A CUSTOMER told an employee to go open a different door, and a CUSTOMER told the EMTs where to go to get in. Staff did NOTHING to put tables back in place or to check if everyone else was okay. A CUSTOMER did that. Staff did NOTHING to assure the patrons that everything is okay otherwise, considering all the mass shootings these days. It's unnerving. The one star is for the CUSTOMERS, because they jump in and get stuff done. They'd get 5 stars if I could. Portillo's staff at this location...well...let's just say I hope you never have a medical emergency there, because they will just stare at you. So disgusted. read more

we went through the drive thru and i have to say ... this location has such friendly staff! it was a great experience. the food didnt look appetizing, but everything we got tasted delicious! the cheeseburger wasnt much of a looker but it tasted like heaven. the fries and chicken tenders were on point!! the strawberry shake was great as well and i love how giant the size was. read more

Dropped in about an hour before closing to try Portillo's for the first time and wasn't disappointed! Loved the old school atmosphere and decor and experienced friendly service. Tried the Italian beef with sweet and spicy peppers and it was delicious and freshly made to order. Pricing was reasonable and also enjoyed a chocolate cake shake for dessert. read more

Portillo's Naperville - Italian beef with sweet and spicy peppers, fries with cheese, chocolate cake shake - Hot Dogs Near Me - Naperville, Illinois

My last time I'll ever go, support, nor recommend Portillo's, ever. I recently had a "Pope" Italian Beef, and the portions were skimpy, NOTHING like the photo... it said it comes with green peppers, etc, but they lie because it's a required upcharge, AND for the extra $1, they give you only 2-3 julienne strips of green peppers. I already thought of The Pope special at Portillo's as blasphemy, but profiting from lies and deception made me never support Portillo's ever again. read more

We came here for valentine day. Because we love Chicago style food. It's pretty clean and the food is fabulous. I got my favorite Italian beef sandwich with sweet peppers. Onion rights and a large coke! read more

I love the cheeseburger. Might be my favorite in the area from fast casual joints. The fries aren't the greatest....need more crunch, they can be a bit soggy. What gets me are the prices. They show a value meal.....but as they add each item in individually it's gets to be insane for one meal. The price alone will keep me away. read more

This unit has been there for 30 years and has not changed one bit. They added a pick up section but that's it . A blast from the past. Food was sketchy for a while. The chicken sandwiches are still sub par but the standard hot dogs and beef are still solid. This hometown favorite is now expanding nationally for good reason. Legendary indeed! read more

Burger was dry, smaller than in past, very disappointing. I had trouble cutting, they used to be so juicy. In know way compares to the past. I will say though the staff was very nice! read more

Food was already prepared when I got there and it was hot and fresh. I am a driver who is always in a hurry so it was relief to know when I walked in my food was waiting for me not the other way around. I barely have time to eat much less wait for food being prepared read more

Love this location--the food is always consistent and what you expect from Portillo's. Shout out to Petra who took time to interact in a fun way with my grandkids. She is so joyful, and is a wonderful asset to this location. Thanks for making yesterday an especially fun visit for us read more

Drove through on a Thursday afternoon around 3:30 PM. There was only two cars in front of us and everything went quickly and smoothly. I ordered two hot dogs with a small cheese fry. Hot dogs were great, definitely hit the spot I was craving while in Illinois. The cheese fries were ok. The fries were fried well but cheese sauce was pretty average but they do give you a nice portion. All in all, a classic and well run fast food joint. read more

When you order hot peppers on the side for your sandwich, be sure to add, please include the peppers not just the pepper juice. read more

Portillo's Naperville - Giardiniera juice, no peppers included - Hot Dogs Near Me - Naperville, Illinois

Got served a cold burger before I had to go to work NEVER AGAIN. terrible service wasted time and money! read more

It's been a while since we have been here. The menu board is now almost unreadable. The font is MUCH smaller than before and the board is low contrast. They are using a light blue font on a white background. Very bad idea. We had to ask what soft drinks they had. We could see the Coke icon but not much else. And the prices, Yikes! read more

Every time I go to Portillo's I keep finding it getting worse, despite going back hoping to find it getting better. How can you screw up a chopped salad and fry. Well you serve stale, luke-warm fries with a salad that has all the ingredients in individual piles on top of the salad! How the hell am I to mix it up, and why am I expected to do so? Oh yeah, and the bread they gave me was so dried out and hard I couldn't even think of doing anything with it but throwing it away! I will compliment them on serving it with nice ripe tomatoes! It's not just this store, but it's one of the worst in their local chain. I can't understand how they are able to keep the Portillo's name with all the deviations from what once made it great. read more

Portillo's Naperville - Portillo's Chopped Salad - NOT MIXED! - Hot Dogs Near Me - Naperville, Illinois

Food was much better than expected. Served super fast. Chicago Dogs were amazing as was the Italian beef sandwich. Get it dipped or even double dipped. Place was crowded and noisy, but took the food to go... food was surprisingly good even after a take out time delay. Highly recommend read more

I will never step foot in this place again. I ordered a cheese fry. And that is it. And it took over 20 mins for me to get my cheese fry. There was multiple cars--probably 7 behind me that all got bags of food and got to leave before me. By the time I got my cheese fries, they were cold and limp. I asked for new ones as these were not good, they brought more cold fries out to me 15 mins later. Awful. I would not go to this location again. I love Portillo's food, but this is not the one to go to. I think it's important to have an accurate representation of a renoun place especially for outta towners and this location is not it. read more