Wingstop definitely came through. I ordered the lemon pepper and Old Bay wings fried hard, and both flavors were absolutely amazing. The wings were crispy, packed with flavor, and cooked exactly how I wanted them. The fries were fresh and hit the spot too. The fries weren't seasoned well but were hot and fresh. What really stood out was the service -- my order was ready right on time, and the employees greeted me as soon as I walked in and made sure I didn't need anything else before leaving. Great food and great customer service. I'll definitely be back. read more

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Order a 15 pice traditional wing extra crispy and I got wings that were nearly not cooked wings...

I live in North Chesterfield and I always attend the Wingstop right off of Hopkins road. I only had a couple of bad experience with the clerks there so that's not the problem. My problem is Wingstop itself!!! Their prices are out of line, if you look at the prices on their wings that is crazy expensive. I used to go all the time then for a while I started realizing how much money I really was spending. Their prices are like a five-star restaurant and they're not even close. I know I'm not the only one that sees this they are crazy stupid with their prices! I decided and my friends to do a boycott of our own of wingstops because their prices are "RIDICULOUS"!!! I refuse to support them any longer!!! read more

Too expensive. I am shocked wings are 2$ each. Normally they are 50 cents at expensive places or less.

Absolute trash. Don't even bother ordering here, spend your money at a better place. The sauce flavors aren't great and the restaurant was dirty and slow. read more

The chicken was crispy and delicious and the fries were absolutely delectable. I would definitely recommend.

great experience with walker (cashier's last name) very sweet and humorous! helped us out with our order

ordered the 24 piece meal through Doordash. Wings were way over cooked and when I called to request a refund the general manager told me that if I don't like their chicken not to order from them anymore. both him and the lady that answered the phone were rude and started yelling because I requested a refund. read more

Been here twice. Neither time they were overly friendly or rude... just decently polite which is actually nice as everywhere I go they are shorthanded and it is tough on team member morale. My boneless wings were perfect both times and the service was in the time frame specified. Store looked clean and the transaction was handled smoothly. I hope staffing gets better for everyone soon. As a side note: as a southerner the atomic wings were hot but not as I thought they would be haha read more

I got six wings. With the Hawaiian sauce for cooking. I dipped the wings in a ranch dressing. They were delicious. They packed two wet wipes in my bag. Definitely needed. Place seemed clean and people were friendly. I'd go back. read more

Wingstop - the interior of a car with a steering wheel - Chicken Wings Near Me - Richmond, Virginia

AVOID AT ALL COSTS. Every time I go to this store it's an issue! Lost order, "online order never came through" when really they forgot to make it, they put order under wrong bag name, etc etc. my most recent experience was with a very irate worker who is screaming racial slurs saying she would "go outside and beat my dirty wh!t3 a$$" all because she couldn't find my order & guess where it was the entire time?! On the Shelf... yeah. This store NEEDS a customer service training class to say the least. I have a video of this mess but I can't post it. read more

Wingstop - The friendly worker - Chicken Wings Near Me - Richmond, Virginia

Good wings. Terrible fries. Bad customer service. If I am in the area I may come here again, but I definitely won't drive here. read more

Not all that, the order was wrong and they looked like they were re-dropped, not breaded, drumsticks instead of flaps read more

Wingstop - a tray of chicken wings and french fries - Chicken Wings Near Me - Richmond, Virginia

I would give this place 0 stars if i could because my friend got tenders with literal roaches fried into them and I'm not talking one tender, MULTIPLE tenders had roaches. read more

Service was okay, nothing noteworthy. I got a 7 piece chicken tender meal and the bbq flavor was good but the garlic Parmesan tasted odd, almost like they used stale ingredients for the dry rub. read more

Walked in and ordered a chicken sandwich meal. 5 others waiting for orders. Friendly and joking with me at counter. Promised extra pickles. No pickles received on sandwich. 5 Staff looked very busy in see through kitchen. Waited a long time for order. Very thin slice of breaded Chicken. A lot of sauce. Placed in bag instead of tray as requested. I really liked the fries. Now I've experienced this place I don't need to return. Curiosity satisfied. read more

Really disappointed. This was our first time ordering from this location and everything that could go wrong did. First the sodas were flat and undrinkable (tasted like they went bad). We did take out and the order was missing fries and we live to far to drive back for them. Lastly, there was a huge hair in the boneless wings! We couldn't take another bite it was so gross. I reached out to customer service twice. After about a week I finally got an email from the "GM" offering store credit. I would've preferred a refund but I accepted. I NEVER received the in store credit I was offered and haven't heard back from anyone. read more

This was our first time visiting the Wingstop. I wasn't particularly impressed. When we first arrived, we didn't want immediately know we wanted. We ended up with the traditional wings. We got lemon pepper, mild, Hawaiian, and Parmesan garlic. The wings tasted pretty good. They were fresh. We had to wait about 30 minutes for our food. They charge extra $1.00 for dressing. We had 15 wings with one dressing and they charge extra. Their fries are a mixture of steak fries and fresh cut fries. To me they weren't cooked long enough. I would give them another chance. Only because o believe in second chances. Lol read more

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Chicken is good, but service isnt the best yet. Its clearly going to take some time. Im so happy we've got a store here in Richmond, the lemon pepper boneless wings are my favorite..and make me drive clear across town to get some! The app thats advertised to pre order wasnt working the day I went, Im not sure if thats random or the norm. The fries and the wings are damn good, and I will be back soon. read more

Wingstop - Chicken Wings Near Me - Richmond, Virginia

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Waited 20 minutes for the boneless hot wings on my online order. Dude comes in and orders boneless hot wings and is served right away. I ask the guy why I'm still waiting if he had them ready, he said he already gave me my food. I was dumbfounded. I told him no sir you haven't given me my food yet, he said "you white you can wait then mf" read more

Soo.. I work in Richmond a few times a month and everytime I come I eat here ...wings are delicious..The workers are young but very respectful and friendly .. My problem is the cleanliness.it's always dirty, the floors , every table , the bathroom ,, no tissue .. the soda area ....just not clean at all .. you definitely can't sit and eat .. Bottom line the kids are nice and respectful but no cleaning going on . I normally go about 6 pm .. management definitely needs to get on top of the cleaning or tidying up through the day read more

So overall I'm happy with the experience. 5 stars for service. The employees were fantastic 4 stars for the food. Good but not special 3 stars for atmosphere. We were told up front it would be about 18 minutes for our order to be ready which was pretty accurate. The issue is that the wait is incredibly boring. No music. Boring eating area. It's difficult to want to sit there for more than 5 minutes. read more

Wingstop - Chicken Wings Near Me - Richmond, Virginia

Gave me the wrong order completely, hung up on me when I tried to call and get it sorted out, and refused to refund me.

Ashlee and Shaq went over and beyond to make me feel very welcomed at Wingstop. Their personable attitudes along with their willingness to offer suggestions and answer questions helped with the ease of ordering. Whoever hired these two hit the mark and then some! If all businesses hired individuals as inviting as them all businesses would succeed! Ashlee and Shaq are a throwback and a delightful reminder of what customer service use to be and should always be! Great Job WingStop for having these two on your team. I'll be regulars at WingStop because of them!!! read more

I was very skeptical after reading most of the reviews, but, hey, I wanted some wings. Ordered the traditional Old Bay wings, and boneless Hawaiin wings and the lemon pepper boneless. The Old Bay wings were GREAT. The flavor of the Hawaiin was very good, and the Lemon Pepper was just kinda meh. Way to much breading on the boneless wings but they were not terrible. The orginal Old Bay wings were perfectly done, very crispy and juicy, and plenty of seasoning. I'll be back, for sure. read more

Very clean and the staff was welcoming. The wings were hot and fresh. I was told if I order ahead next time I could avoid the long wait due to all the wings being made to order. read more

The downside to having an open style, see into the kitchen style "fast" casual restaurant is I had to watch these employees spend 30 minutes figuring out how to deep fry wings and put sauce on them. Straight up: this place is a waste of your time. Avoid this place. Went here on a Friday night and me and 6 other people waited SO LONG FOR OUR FOOD. Highly recommend if you are on a diet, you will lose weight after ordering. read more

Every time I come here, the fries are typically over fried and under seasoned. Today, hoping things change, one of our old bay seasoned wings was naked and all fries had no seasoning. I always ask for extra seasoning and have yet to see them apply normal seasoning. Avoid this establishment, as their employees do not care about doing their job right. You'll be wasting your money. Maybe I'll wait until a Wingstop opens closer to where I live in Mechanicsville. read more

We spent over $80.00 for some soggy 'extra crispy' fries and extremely unseasoned wings. We have gotten the Louisiana Rub multiple times. Over 75% of our order was messed up and inedible. The manager wasn't on site and did not call us back like promised. We have called corporate several times and have had our claim 'escalated' but it has almost been a month. read more

Wingstop - Louisiana Voodoo Wings - Chicken Wings Near Me - Richmond, Virginia

I went here when they first opened and they have greatly improved on service, but now their wings are lacking. The first time we had to wait about 45 minutes with a line out the door, but the food was delicious! The last time we came, it was dead inside so I'm guessing the hype died down. I always get traditional lemon pepper and parmesan garlic and the wings took about 20 minutes. It's made to order so I expected the wait. Loved their ranch and fries, but there was little to no sauce on the wings which was disappointing. The wings were still cooked well, but just missing the sauce. read more

Wings took an extra 5 minutes to cook so they gave me an extra 5 and were SUPER nice about it. Great wings and great customer service.

Went in to pick up a DoorDash order. Was waiting for the food for over 15 minutes, made me late to two deliveries because the staff was moving so slow. They also didn't notify me that the customer had called them asking them to tell me to change the address for the delivery. That needs to be made easier on DoorDashes app but apparently there isn't an option so they called Wingstop. Won't be picking up from Wingstop again. read more

Order these wings a few time in the past. These wings aren't bad for the price. I've had better but if you ever wanted a quick fix. I would recommend to give them a try. There not as heavy on the sauce on their wings which is great. It's always good to have different varieties of wing stops in the area. read more

Their wings are really good! I come here every couple weeks rather late at night. We've never had any issue with our orders or wait times (I order thru the app). read more

Disappointed with this establishment would be an understatement. I have ordered from them a half a dozen times over the last several months, and each time at least one item of my order has been wrong or forgotten. While I had been trying to give them the benefit of the doubt, today was the final straw. We ordered delivery and received multiple incorrect items, yet again (i.e. green tea instead of sweet tea, cheese fries instead of parmesan, which we had paid an extra $0.10 for by the way, and no ranch). I will not be ordering from here again and encourage you to steer clear as well unless you would be satisfied with receiving incorrect orders each and every time. read more

Piss poor, order at 6:43pm didn't get my food until 7:27pm All I ordered was 10 wings, no sides or anything, will never visit this location again, and it wasn't even busy there was only 2 customers waiting, why did it take almost an hour for my order, a mystery I will never know nor care to inquire about. Do not waste your time at this location. There is a place in Shock O Bottom called Wingz Stop and it is not Wing Stop, that's why the name is different but trust me good there and trust me you won't be disappointed. read more

Zero stars is a more accurate review. Two employees on a Saturday at lunch time. Three people ordered behind me and got there food before me, and I only had plain boneless and fries. Just wrong. read more

So, where do I begin? I've been hearing the hype about this place and finally decided to stop in. Let's just say I wasted $10. The service was decent, when I walked in I was immediately greeted by the cashier, who was very pleasant!! I placed my order and sat down to wait for my name to be called. It was taking quite a while so of course I logged into Yelp to red the reviews and realized I should have read them before coming in...lol ugh! The wait was about 30+ minutes with only 2 other guest in there which were already eating. So once I eventually got my food I looked in the bag and my fries were not in a container hut just placed in the bag in a little tray. The wings I got were flavored with garlic parmesan and Hawaiian seasoning. As the other post state the wings themselves are not flavored AT ALL, just simply tossed in the sauce. The parmesan wings were basically sitting in grease with the parmesan cheese sprinkled on top. They were tasteless to say the least, I think it's safe to say that I won't be going back unless I'm dropping someone off. The only reason I gave 3 's is because the cashier was nice and the place was clean. But I was not impressed with the food at all. read more

Wingstop - I need my fries in a container or something.... - Chicken Wings Near Me - Richmond, Virginia

This wing stop is run so unprofessional. I called the store to place an order the first time and I was hung up on. When I called back I was placed on hold so long that I was able to drive to the store before they came back to the phone. I live almost 15 minutes away ( yes I stayed on the phone to see how long it would take or if I would get there first ) When I got there the girl at the counter seemed like it was no big deal that she didn't come back to the phone. She acted like I was bothering her. If hadn't just got off of my 7th 12 hour work day I would have walked out and went somewhere else. This is the closest Wingstop to my house but I'm pretty sure I will never be coming back here. I will drive further to spend my money with a company that appreciates it. read more

The service at this location is absolute garbage. We placed an order online, came to pick it up roughly 10 minutes AFTER the time we were told it would be ready for pick up, were told that it wasn't yet ready when we arrived, and were made to wait a full TWENTY MINUTES to receive the order after arriving to pick it up. The kitchen is apparently little more than an incredibly loud hang-out for its employees. Unbelievably subpar service. read more