We tried WingStop in Cotati for the first rime this weekend. We sat outside cause we brought the pup with us. Immediately arriving on the patio we were met by a waitress named Lea. She was very friendly. We let her know we were first timers. She gave us menus and explained all the sauces and how the wings are cooked. I had heard they do not toss the wings in the sauce. She explained the reason as it keeps the wings crispier. I had an assortment of sauces which was good. The wings were good. I think ill try with one sauce tossed with the wings next time. Hubby had the pulled pork sandwich which he enjoyed. We shared the french fries and they were the thin ones and crispy..... yummy good. Overall, the customer service was exceptional by Lea and the food was good. We will be returning, hopefully with warmer weather for the patio. read more

Very bad customer service from the girl with a piercing on her face - I asked for help and she was being extremely rude and unprofessional

This Wingstop has really improved! It used to be pretty bad with a bunch of young, careless workers who didn't seem to care about the food or the customers. But lately, it feels like they've cleaned house the staff is better, the wings taste fresh, and I actually feel confident that my food is being made right. Hopefully they keep it up! read more

The chicken was not well cooked and made me puke never buying again the ambiance and service was good but its just the quality please cook it well next time read more

I got wings,fries and a drink the wait was short but the food was tasteless no sauce you could only taste oil the fries were alright but the drink was horrible I got Vanilla Dr. Pepper and it taste horrible like i had to throw it out read more

Horrible, you had one job, cook chicken. They were not edible. I threw out the chicken. I had fresh carrots, they were good, read more

Wingstop - Dehydrated wings, floating in oil. Not even edible... I paid premium price though door dash, through it away - Chicken Wings Near Me - Santa Rosa, California

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In my experience this the best wingstop in Rosa. While all wingstops are inconsistent,(sometimes you get some little piece of chicken that cooked to long and other times you get nice big pieces that absolutely smack), this location is the most consistent. There have been a few times my order was messed up but everytime they were more than willing to fix it. I don't get wet wings so I have no input on the quality of those at this store, or any other, but they be doing right with the dry rub. read more

Stopped in today- heard there was a new owner that cared about a year ago maybe longer and finally making it back in!! Took me way too long. New place is like a sports bar - air conditioned, cool chill music, 4 TV's playing various football games. It's decorated in a warm navy green with an Aviation theme. I Love it!! The last place was broken down Formica tables with no music, no theme, no colors, no A/C, and a horrible smell. The big change besides the wings being tasty & made to order!!! That's EVERYTHING RIGHT THERE! But the HUGE Noticeable change is there are people hanging out having fun with their Families and Friends- yeah how about that, that's the canary in the mine trick. People aren't angry trying to get out. They're happy to stay and spend time. That's more than decorations and music. That kind of change happens from the Top down. From Ben the Management treating his employees and customers with respect and care. Give Aways A Beer Selection All kinds of Sauces Nice Furniture The Staff actually smiles and offers suggestions if asked. I'm not saying it's a place to have your anniversary- well depends on who you are right. I ordered the Whole Wings deal - they take 25 minutes. Ya know what that's how long they take when they're not made hours earlier sitting in grease and fat. My buddy Steve S was here - he must've been on an acid trip Lol. Sometimes us yelpers think we've been hired to evaluate each ingredient in a sauce. Just come over- have some wings, they're made broad appeal if you need an extra grain of salt add it - don't knock off a star. This place is humming and it's a pleasure to be here - the beer helps while I wait too. Bon Appetit! read more

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Location: small shopping center too many shops not enough parking spaces. Cute inside have a few tables for dinning. Not recommended for groups. Staff: very pleasant. No tip jar to leave a gratuity. Waiting area: acceptable bench and one cushion chair. Food: got 3 Parmesan garlic, 3 Hickory BBQ, seasoned fries and a drink Got home with my bag after waiting a short bit for them to be fried then tossed. The 6 wings fit into a small 4"x4" styrofoam container. Fries were just in a boat. Parmesan Garlic- I got neither flavor when I ate the very small drummette piece. Hickory BBQ- no flavor on this one either. I tasted more of the dry oil than from either specified flavors I had chosen from. The seasoned fries had more flavor than anything. Ran into a few fries that were not cooked. I only ate one of each flavor and called it good. Suggestions: better BBQ sauces, better flavors. Maybe the hot is so hot you don't taste anything and that's fine but for those who don't do spicy still should get flavor too. Maybe a location that allows for more clients to eat in and strum up a happy hour vibe when flavor happens. read more

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Wingstop used to be very delicious but they went downhill I guess they just hire anyone now days who did not know how to cook or handle food . I went to wingstop yesterday and my fries are very soggy with no seasoning and the wings had no flavor I don't think I'm ever going back to any wingstop again read more

I got the mango habanero and atomic bones less chicken wings they were just a little under sauced but overall it was good read more

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The wings are very dry and sauceless every time I go there. I keep trying to give it a chance, but I am always disappointed. I get the same thing every time, mild wings, but it just tastes like oil and salt without the sauce they never put on it. This place is just not for me if they don't actually serve what they advertise, I'm not expecting anything perfect, I just want sauce on wings that are supposed to come with it read more

Wingstop - It looks red, but there is actually no sauce, all oil and very dry. - Chicken Wings Near Me - Santa Rosa, California

Terrible service you guys have one job staff is rude and manager even worse !!! Could not resolve one simple problem MISSING FRIES and tried to call me a liar on top off the incompetence. Disgusting read more

I wish I could relive this meal a thousand times over. This is the best wingstop I have ever had by a landslide( and I'm a wingstop connoisseur). The wings were dripping in sauce and the ranch containers were over flowing with yummy white goodness. I sat alone in my car and dug in like a dog that just grabbed the thanksgiving turkey off the counter. I will be recommending this to anyone who crosses my path, I'm still in shock of the flavor sensation I just put my mouth through. read more

I love Wingstop and I was sad when the one in Petaluma closed. Tonight my sweetheart was on Santa Rosa and offered to pick it up for dinner if I called it in. I wish I got the girls name who answered because she was so nice and helpful and took the order perfectly! I like the garlic Parmesan with extra Parmesan-a lot of times I ask for it but then they don't add the Parmesan but this shop made them perfect tonight! Everything else was great as usual! read more

Wingstop - Traditional bone in bbq - Chicken Wings Near Me - Santa Rosa, California

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Wings were perfect as usual and the NEW! Carolina Gold BBQ sauce is tasty!!!!(Shouldn't be limited)KEEP it on the menu. Disappointed with the burnt supposedly Fresh Baked Rolls and overcooked Seasoned Fries which were for my three year old Grandson. I guess that's why it's Wingstop. I'll stick to wings only. read more

Wingstop - This is burnt supposedly Fresh Baked Rolls and overcooked Seasoned Fries. - Chicken Wings Near Me - Santa Rosa, California

The wings are small but spicy and delicious I'm glad I went there. Glad it's spicy! I hope they can make some better wings next time but they're the best read more

Too long to prepare, seems they go kill the chicken to be very fresh but when it comes to you it's much worse than any Domino's or Papa J's...dry as fudge, tasteless, waste of time and money. read more

All right, this is a different kind of a five star review. What do you really expect out of fast food wings? How does this place only have two stars. The wings are cheap, delicious, efficiently made, and you get a bunch of tasty dips. My personal favorite is the Louisiana dry rub. But the classic hot sauce is also very tasty. This isn't the kind a five star review for a high-end steakhouse. This is a five star review based on what they offer and what you get. Some tasty greasy flavored wings, what more could you ask for? read more

I don't know why they always forget something, but this time it was $5 worth of ranch dressing. They always make sure to read your order back to you, but they never actually make sure the items are in the bag. I know I should start checking the bag every time I make an order there, but I'm not paid to do that. They are. read more

I love Wingstop. This place didn't necessarily stick out from the rest nor was it bad. They were just middle-of-the-pack - hence 3 stars. The one thing I will say is that this place is a little smaller than the usual Wingstops I go to but they were very adherent to the COVID rules and I felt pretty safe in there. One thing I'm not sure of though is that their method of providing drinks and other stuff would still lend itself to transmission or germs since it's all self-serve. Beware of the traffic jam that can appear in the area since they are right next to a Starbucks drive-thru. read more

I'm not sure about all the negative reviews. Whenever I order here (usually take out) I haven't had any problems. I work fairly close to this place, and always order via the online order tool on their website. You can opt to pick up right away; or during a specific time. On a side note; the order is often ready way before the designated time. For example; if I opt for pick up at 1:15 often time it's ready at 1pm, as a result; food might become cold if you actually show up at 1:15. I always order the parm wings, and I have never been disappointed. I wouldn't go out on a limb and order wings every day; as most of the time; they're super greasy, and probably a million calories. However one should go here when they have a craving for wings read more

Tried this restaurant for the first time. It is located in a busy strip mall next to a Starbucks. However, did not have any problem finding a parking space for this visit. Was greeted by a friendly young man at the counter. Since Wingstop was new to me, I asked for recommendations, giving him my threshold for spiciness. The young man was knowledgeable of their products and very helpful. From his recommendations, I settled on the spicy Korean q & the Lousiana rub flavors. Was told the wait time to be 10 minutes. It came out less than 10. The chicken came out quite good. Both of the flavors were as expected and came out at the right level of spiciness. However, they are a bit too salty for my taste. I also tried the seasoned fries. It was well seasoned and delicious. If they could leave them in the fryer a minute more, it would have been crispier and better. The restaurant counter, tables, floor were quite clean, a plus for such a restaurant. All and all, enjoyed my lunch. read more

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It was a nice treat to get a free 6pc meal last night for being part of Yelp Elite. No hassle at all, even made an additional order for the kids. Arrived, showed the counter person my Yelp invite and was checked off the yelp list. The wait is usually between 10-20 minutes, as they seems to always be very busy. Their location is always clean, and well maintained. Staff is friendly and attentive. The low rating is odd to me, as the service I've received has always been good. I recommend ordering online instead of over the phone or in-store. On busy nights you might be put on hold for approximately (at least) 5 minutes when placing an order. read more

Wingstop - Waiting for our order. (Chicken wing dance to the right) - Chicken Wings Near Me - Santa Rosa, California

First time at this establishment and I was very eager to give it a try. I've driven passed this place many times but never took the opportunity to give it a go. Parking is a nightmare at this shopping center because spaces are limited and it's always buzzing with people. The Wingstop Restaurant appeared clean and all tables were nicely wiped down. There are easy to read menus above the ordering station. Staff was very attentive and greeted me with a smile. They were very friendly and took the time to answer questions about the different flavor options. I opted to get the boneless wings with the flavors of Lemon Pepper (Dry seasoning) and Hickory Smoked BBQ. The Hickory Smoked BBQ boneless wings were delicious. They had just the right amount of smoky BBQ flavoring that I like. The wings were moist on the inside and had a nice crunch on the outside. I'd definitely order this flavor again. The Lemon Pepper was ok. I felt like the seasoning was too salty and even dipping it in Ranch didn't help. I would not order this flavor again. I chose the veggie sticks as my side option. The carrots and celery were crisp and fresh. I really enjoyed them especially with the scrumptious Ranch dressing. I look forward to trying additional flavors in the future. read more

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I would like to thank Patty and Michelle for the excellent customer service. My order was perfect as always. The restaurant was clean and COVID protocols in place. The customer service was very refreshing as a lot of places just don't give a hoot. I'll be back George read more

Yummy. The pieces are good size, the flavors are pretty good, and there's a good amount to choose from without being overwhelmed by the choices. I particularly like their fries, the mild is my go to. They're a bit sweet with the Cajun kick. I was pleasantly surprised actually. I do wish they would add a couple different sides to mix things up a bit. But all in all, the closest to my house, good food, I love it! Great. Location sucks, but worth a pick up read more

When you pay extra for flats for a 40 piece & you only want 20 of them of a different flavor to be ALL flats... and when you get home & open the big catering foil pan and see they are all mixed... well... enough said. read more

I just had the worst customer service from this women who I simply ask why was my wings dry and not what I order but she insisted on being right when how do you explain Korean bbq become dry and no flavor. I want to know why she was hostile about me telling her the wings are bone dry and no sauce to be found. I am not coming here but one last thing. Look for Korean bbq style wings and tell me they are not cover in sauce rather than plain wings. Rude girl tbh hope you step in a puddle with socks on read more

This is the only wing stop around nice & cool but I noticed Brandy keeps eating & stepping over cup on the floor then wipes her mouth & fixes her hair in hat. Not too appetizing...I only know her name cuz it's on my receipt is all. read more

I wish to give zero stars this place sucks to be the only wing stop in Santa Rosa this place just needs to shut down and not be here anymore the lack of staffing that they have is ridiculous how are they even still in business I've worked in The restaurant Industry for a few years being placed on hold for 10 minutes and then being hung up on and then trying to call back to place order can't even do that because the staff keeps hanging up on you this is the last straw I'm never ordering Wingstop ever again well can't even order in the first place read more

Food was ok, little sauce added to them and it looked like my chicken was bitten into and refried.

OMG! I will NEVER eat at this Wingstop again. Let's start with the fact that it took 52 minutes for me to get my 10 piece boneless wing combo. There were people who were coming in to order after me who received their food before me. There was even a guy who came up to me, after he was done eating with his friends, and said, "Man you've been here for a while." I replied, "Too long." While one of the women at the cashier was really nice, the other stood a the register on her phone (did not look up until she was done texting). It doesn't make any sense for a restaurant to take 52 minutes to cook your food. Now let's get to the fact that when I finally ate my food it was undercooked. Needless to say 15 minutes after eating it I had to go to the restroom. This is my worst Wingstop experience ever! read more

Rude. Very bad constumer service. I got a to ho irser and there was open ranch spilling out of the hottom of the bag that tore a hole and left everything spilling out. They reluctantly gave me one napkin and acted like they didnt believe me. I recommend going to Petaluma. They seem nice there. read more

Wingstop - Gross.. - Chicken Wings Near Me - Santa Rosa, California

Cmon man! If I order them well done and you repeat well done to me can you please cook them WELL DONE?!?! This is twice in a row!

The staff working here is extremely nice, personable, and efficient! The wings are tasty. They have a wide variety of flavors. I'm a pansy, so I go for the more mild - original BBQ and Hawaiian. I think I could do with less sauce, but like I said, I'm a pansy. The fries are deliciously cooked and crispy - I think they could use a little less salt and seasoning. What can I say, I'm geriatric. Yes, the parking lot is full, but there's a Starbucks, so you can't ding Wingstop for that. Ya just gotta be on your toys! Maybe park farther and get some exercise. The wait is about 18 minutes for them to fry the wings up nicely, so be prepared to wait and don't be grumpy if you got somewhere to be! Plan ahead or don't complain. Thanks, Wing Stop staff. You're great! read more

Amazing wings! Friendly staff must try buffalo wings with their seasoned fries!!! Give it a try amazing location!

This place has had its problems with employees. They always miss something in your order. Or the chicken isn't being cooked right. They missed half order previous times before so it's been on multiple occasions not just a few.Your better off taking your money to the RP location or Windsor if you want Wingstop. read more

Pretty sure that the guy behind the counter wanted to deep fry his own head. He had the energy of a three toed sloth that's been eating nothing but chicken wings since puberty. I think at one point I actually saw the neurons fire as he looked for which bag of food was mine. +1 point for successfully handing it to me. Good wings though. read more

My first time getting take out from here and they made a mistake and charged me twice , wings where great and live there ranch with carrots and celery but was upset at the double charge when I went to order again I explained what had happened to the manager and she promptly told cashier to not charge me for my current order which ended up being almost double what I was overcharges so they made it right and then some and without any hesitation so great customer service and great wings read more