Pretty Ok but this is the third time we're missing an item ordered. Whether it's sauces and dips, fries, and veggies. Love all the flavors but going back to local wingman, not as many flavors but better and consistent. read more

Super friendly staff. I preordered online and than did my Yelp party pass for free wings when I arrived. The restaurant was clean and very relaxed. Looks like it would be fun on game day! We tried the original, the smoked BBQ, the spicy Korean, and the Hawaiian flavor. Also got French fries, veggie sticks, and ranch and honey mustard sauce. The spicy Korean was our favorite. The fries were just OK. The ranch was excellent and I loved the crunchy carrots and celery we got on the side. My son liked the original chicken just fine so it was a win for the whole family. The only drawback is the parking lot is a nightmare but that definitely is not Wingstops fault! Just be aware that nobody is paying attention and it's too narrow. Ha. read more

All in all a great experience at this location of wing stop. First time going to any wing stop, typically go to buffalo wild wings. However i was surprised. The customer service from Jesus was great! Wings were nice and juicy with a great sauce covering. Whatever seasoning they put on the fries is top notch for a fast food chain. However they were a little soggy. Wait time was not bad between 10 and 15 minutes. I do see myself returning here for lunch in the future. 60 cents a bonless wing on mondays and tuesdays is quite a bargain!!! read more

The staff were very nice, the food was pretty good, and there was a hefty serving of fries with the 6 piece meal. Fairly priced, with a Monday / Tuesday deal of .60 cents per wing. Door and floor were both a little dirty. I'd come back here on a Monday or Tuesday for sure! The Hawaiian and Hickory BBQ sauses were delicious, and the regular fry sauce was really good. read more

Good food, but very hit or miss wait times/service. I have been in here a few times and you will always wait a good amount of time over their quote. What I recommend is calling in your order far before you are actually hungry, to let the lag time catch up. They do have an app that is pretty convenient. The mango habanero and the teriyaki boneless are my favorite. The seasoned fries are really good too! read more

Order door dash. Payed extra for all drums, but they gave me half flats. It wasn't cooked well either. They need to secure their delivery service food correctly. Never again read more

Completely saturated in oil, terrible. Decided to try the new thighs at thighstop, well unfortunately they were not so good. read more

Wingstop - Teeth shattering crisp - Chicken Wings Near Me - Santa Rosa, California

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Went to wing stop today with my kids. Bit into my chicken and it was completely pink raw chicken. Cut open all the rest and they were the same. This picture is of my husbands. His was not as bad as mine but for sure still pink not cooked inside!! I really hope we don't get sick from the first one we already ate. This is NOT okay! read more

Wingstop - Chicken Wings Near Me - Santa Rosa, California

The food is meh and most of the staff isn't friendly but the woman with the pink hair was very helpful.

I stopped ordering from here a while ago but I was craving it again... now i remembered why I had stopped!! First of, my order was super cold when I received it. Secondly, they messed up my order by not giving me my fries instead they gave me a bunch of veggie sticks! (Welp, they helped me eat healthy! Lol) Third, our wings were undercooked. Seriously so disappointed. Wing stop keeps on getting worse and worse. SMH. read more

Wingstop - Uncooked Boneless Wing - Chicken Wings Near Me - Santa Rosa, California

I paid for the 50 wing party pack and the description said 50 wings 2 large fries 2 veggie sticks... And also I asked for extra seasoning but they put the same as regular or less... and also the fries are super soggy and depressing to look at. They gave me one set of veggie sticks. It's a party pack... that wasn't cheap... very disappointed. I usually avoid going to this Wingstop branch... and now I'm reminded why. read more

Let's start with I enjoyed my meal. I ordered 25 boneless wings and fries online around 4:45. The website said my meal would be ready at 5:18. I show up to the restaurant around 5:30 because I understand web orders might get seen late. I show up and state that I'm picking up my order. The man at the counter looks for my food and says he can't find it. He finally finds my tag and tells the other staff to 'make this meal next'. I stood waiting for another 30 min for them to make my meal. Again good food. Just poor service read more

Although I understand that this place have got my props for hiring special needs individuals, they really need to have someone explain the flavors to them cause they've got several of the ones having trouble with ESL with converting it from sign language. I do hope they considers this review and actually hirer people that understand how to read an order. The people who work there is a whole new level of dumb. read more

Usually pretty busy, but My orders always done in time and it's always correct (I eat here once a week after work). The new supervisor or manager is super helpful & kind too ! Order 15/20 minutes ahead and you'll usually be set ! read more

I was having a few people over and wanted something for us to much on. I checked out the site and saw a deal for boneless wings. I called them up 45 minutes in advance, and when I got there on the time to be picked up, I still had to wait another few minutes. I had ordered a combo that included 40 boneless wings, 2 orders of veggie sticks, French fries, and 4 dipping sauces. What I got was 40 glorified chicken nuggets, none of them bigger than a ping pong ball, and some no bigger than the size of a quarter. The meat was rubbery, and the French fries were mediocre at best. Instead of 2 honey mustard dipping sauces, I got one honey mustard and 2 small containers of ketchup . The veggie sticks were okay, they were just carrots and celery. Staff were polite, which is reason for the second star. A waste of $50+, I would've been better off hitting up the frozen food section at safeway read more

My husband and I had a fabulous experience, the nice man who helped us joked around which we like told us when our food would be done (had to wait outside, no big deal) voo doo fries were delicious, chicken tender delicious, wings delicious, he told us the ranch is made daily and that was so yummy. We were very happy with food and service. read more

I always place my order online and they're always quick and have them ready for pickup on time. Their wings always are cooked how I like. Love this location! read more

This is the second time I've been here since their supposed management change. Last time was decent. But they are back to the same old stuff. I walked in and it just smelt like burning. I could let park near the location during lunch which is not their fault but worth noting. My online order took an additional twenty minutes which I don't really have time for. You know, the reason why you order 30 minutes ahead of time. Bad service for mediocre food. The Windsor location is miles better. All the tables have food still on them. From the counter to the floors everything is dirty. I've seen multiple come in and multiple people waiting. No one had their order ready on time. And while I get the service industry is stressful -- no one was greeted nicely. All interactions with customers were very short in nature. The wings were mediocre which I've come to expect but somehow just barely warm. The fries were to their credit the first time I've ever had crunchy fries at Wingstop despite always clicking extra well done. However, the fries were cold. Not even room temp. It's like they got my order cooked the fries and then let them sit for the total hour time from order to actually walking out with the food. This was so bad that I felt like I had to write a review and I've never done so before. read more

New owner Ben reached out to me and he offered me a free meal. It was a very kind gesture and it showed he really cared about the customers. I gave the place another try after a bad experience and it didn't disappoint me at all. The manager JP was friendly and took good care of us. Food was much better too. My only suggestion is give lots of paper bowls and have napkins on each tables. Will be back again . read more

Wingstop - Chicken Wings Near Me - Santa Rosa, California

I ordered online with the app and it told me it's an hour wait. That's fine I'm such they are busy, but I went in to get my phone with 10 minutes left on the app telling me to wait because the food isn't ready yet. Reminder Covid says to wait in your car until they click on the online order and says it ready! So I go in with 10 minutes left to see how it's going... I get my food and it is cold. Like extremely cold it must of been done 20 minutes before I even went in. And my phone is telling me that it isn't even done when I have it in my hands?? This place sucks I really hope one day they get better employees and management. I have so much more to say, but since management can't get this right I'm sure it will never change lol read more

Updated: I moved from Santa Rosa and come back to visit and this place is still a dump. They say my wings will be done in 10-12 mins. I've been waiting 30 now and still nothing. Oh and the other thing is it's not even busy me and my wife been waiting here alone. Complete joke. Ones guys just texting on his phone and the other just crosses hes arms. And they say oh yeah 2-3 mins. They have said that 3 times already. Wingstop needs to finally get ahold of this joint and make a change. This is the worst one I've ever been too and nothing has changed since last year when I came. Update: the wings themselves we're probably some of the best that I've ever had at any Wingstop. They were really hot and tasty and so were the fries. They did take a long time...but it was worth it. read more

Had a bad experience ordering online for a delivery on Sunday. Driver shows up and I literally have 8 containers of ranch in my bag. My cheese sauce that I paid almost 5 bucks was missing. I call the store for a refund and the "kid" puts me on hold for 10min then picks back up and says he "doesn't know what I want", I'm calling for a refund you Idiot! What's the point of adding "call the store for any questions or problems" on an emailed receipt if they can't even offer a refund!? Called wingstop corporate on sunday because the store was useless to help. 3 days have almost gone by at this point. No call or email. Worst customer service! read more

4/6/16 ordered at 8:20pm got our order at 9:00pm Got the "Smoke 9" 20 piece with fries and this is what it looks like, almost no spices and look at all that grease and the fries are way over done, my wife's meal was the same? And it took 40 minutes to get this meal to go,the cooks had no sense of urgency they also forgot one of our Ranches. We spent $32! That won't happen again!!! read more

Wingstop - Chicken Wings Near Me - Santa Rosa, California

I visit this establishment quite frequently, and more often then not I love the food and service of Wingstop. I typically order in as it can take 15-20 minutes to have the delicious wings ready and on my way home from work today I decided to do the same. I started the call in north Petaluma so it could be ready by the time I arrived, was asked to be put on a brief hold and of course that's normal! It's a busy place after all. Fast forward 21 minutes and I was still on hold, though I discovered there was pleasant waiting music that started up about 17 minutes and 45 seconds in. They finally answered the phone as I was pulling into the parking lot. I'm not angry, but really disappointed in the lack of customer service that was portrayed. They simply said "sorry" and asked what it was that I wanted to order. The picture below is about how long it took for them to answer and get my order in. Some of the best wings in Sonoma county, occasionally sub-par service. read more

Wingstop - Chicken Wings Near Me - Santa Rosa, California

Damn radio commercials advertising the mango habanero wing sauce just had me start to crave some WingStop.. Talk about good marketing and advertising, right?! Conveniently ordered via Android App and arrived to get my food. Friendly service and the guy at the front counter was pretty awesome. and yes... the new sauce is great!! Sucks they're only advertising it for a limited time though.. Hopefully enough people get it to make it a permanent part if the menu. read more

Loved this food so much that we went there twice in three days. Bone-in hot buffalo wings were juicy and tender. We shared the 15 piece combo for two. Two soft drinks and a large dish of fresh cut celery and carrots made this a meal for two. We chose not to eat the carb-based sides so the vegetables were a plus. Wish we had one close to home. Delicious! read more

The food was so greasy leaked on my clothes by the time I got home fried were cold and soggy read more

Wingstop - The food was so greasy it got all over my clothes the fries were cools soggy grease mops! The wings were okay - Chicken Wings Near Me - Santa Rosa, California

No don't skip the line and order online. Your employees persistently ignore and screw up online orders. What was it this time? Yes I'm pretty sure I ordered it under my name and not another name thanks. You forgot to change the printer paper. Bravo. Then when conferring with your colleague you discover it didn't print. Then when another person arrives after me you tell them the printer is broken. Naw it's not broken one of you was forgetful or lazy and just didn't change the printer paper. I could drive 20 minutes to Petaluma, order Buffalo Wild Wings, bring it home, reheat it in my oven and get it before this place that's 2 miles from my house can handle a basic order. NEVER come here. I'm cursed because for some unholy reason my wife likes the wings. read more

Great boneless wings. Mixed experiences with placing phone orders. 50/50 shot you'll get forgotten about if they put you on hold, but we've always gotten the right order and the pickup times they provide on phone orders is always spot on. Never had to wait longer than they estimate. read more

This is my favorite spot to get wings the new manager there is super nice and honestly is making a huge difference in this location. She was very polite. Best spot to go to watch the game or for pre-game food they have four 4K TVs too which is a plus and beer . read more

Wingstop - Chicken Wings Near Me - Santa Rosa, California

I made an order on Superbowl Sunday. I thought that I could avoid something bad happening by putting in an advance order about three hours early, and having someone pick it up about an hour before the big game. By the time my friend got there, there were already 30 minutes behind. Long story short, they ended up being over an hour late. You would THINK that they would at least get the order right. NOPE. They shorted us half of our order and of course we got charged full price. I sent an email in to their customer service line and it promised a reply in 48hrs or less. It has been a week since and still no reply. I tried calling and I got brushed off by the manager. I won't spend another dime there, and I highly suggest that you don't either. Wingstop, you're terrible. read more

Garbage. Young lady behind the counter seemed very annoyed that we were customers expecting her to do her job. I'm not sure why this place is still around as I have been here several times over the years hoping it will be better. Sadly it isn't. Employees all looked like they had just rolled out of bed after a long night of partying. No gloves, no hair covering. The iced tea dispenser had I'd say about a month of sludge but up in the overflow tray. The toilet had a full roll of toilet paper in it. The bathrooms were beyond disgusting. Makes me wonder about food sanitation. Guess I'll find out tomorrow. I will do us all a favor and send my concerns to the health dept. Sent a complaint to corporate. $5 gift card sent. Wow. Threw it in the trash. What a crappy place. read more

The taste of regret... Service had an crappy attitude from the get go but part of me can sympathize- seems like a crappy place to work. We tried the Hawaiian and the Mango Habanero. Both were overly thick and sweet. Little to no spice (flavor or heat wise) both had a weird base tastes. Thick breading made for a crunchy rather than juicy wing. Cleanleness was passable but still sticky. Layout was unclear with no station to clear our trays. The only thing that was good was that I didn't have to cook after getting home late at night. Would not recommend read more

This place is not worth the headache. We have been going here for years and have always been disappointed. Thankfully there is an alternate location (with a different owner) just down the highway. It's worth the extra 15 min to go to Windsor and get quality service in a clean environment. We have not spent less than 30 min waiting for our food at the SR location. Even when we ordered online or over the phone it was never done in a timely manner. Food was cold, wrong, etc almost every time. The Windsor location blows this place out of the water. They were so accommodating, clean eating area, hot food, and took the 15 min they told us it would take. I wish this place the best, but unfortunately I think the ownership/management needs to take notice of the serious issues. Take the drive to Windsor and enjoy Wing Stop the way it should be enjoyed! read more

I just got done eating some wings here, and have to say I am surprised it is not rated more highly. I ordered six wings and was told it would be about 15 minutes. That's cos they were cooking my wings fresh so they came out piping hot and crispy. Perfectly cooked really. The two sauces I tried: Korean and spicy habanero, were both flavorful with a nice kick. I opted for the veggie sticks so I can't comment on the fries. The people working there were very nice and the customers all seemed happy. Pretty darn tasty! read more

Appreciated trying a different place. My family really enjoyed the flavor of the chicken wings and the great variety of flavors. The fries were well done just a bit over salted. The 3 stars comes from the amount of time people had to wait for their orders. When placing an order it would be great to inform the customer of the expected wait time and the reason for it. EG: we cook and season each batch fresh. The biggest issue for me was seeing that the floors and surrounding areas were not kept clean. There is no reason to see food scraps on the floors of the prep area. Even when a place is super busy the staff needs to keep on top of the cleaning. Seeing food on the floors does not leave a good impression on the customer. The staff and management were friendly and attentive. In summary. 1. train your staff to keep the work areas clean at all times, 2. Let customers know the expected wait time, 3. less salt on fries read more

Wingstop - Menu - Chicken Wings Near Me - Santa Rosa, California

Delicious! Watch out for the mango/haberno wings. Delicious but HOT. Bbq wings fantastic. Love this place for wings.

The WORST wingstop location ive ever had. The wings and fries were extremely overcooked and dry both times I've ordered from here. (And no I didn't ask for extra crispy). This place is bottom of the barrel wing stop and honestly should be ashamed of the quality of their food. Close this location or hire new leadership that can train staff and produce a quality product read more

Ordered from wing stop tonight, the order came and it was wrong. When called Mia and the lead Dustin hung up on us 2 times each. Stated nothing they could do for us after spending $80. Basically too bad so sad...will never order from them again. Oh yeah and no manager too speak with. They kept saying it was Door Dashes problem, but Door Dash did not fill the order. read more

I never write yelp reviews so this means something. Last time I went to Wingstop which was months ago, I found a long dark blonde hair wrapped around my fries. I picked up a fry and they all come up because the hair was tangled in it. I literally ate some from the top seconds before this so I was just so disgusted. I called the store and told her nicely what happened.she apologized and gives me two options. She said she can remake my food or give me credit for next time I come. I choose the second option because at this point I already lost my appetite . She proceeds to ask for my name and my number so she can add me to the computer and give me "credit". After month of not eating there, I made a phone order and went to go pick it up around 8:50pm. I walk in and the girl immediately looks me up and down. I just stand there patiently waiting for it to be my turn. When I go to pay, I ask about the credit that I supposedly got the last incident. She looks at me, rolls her eyes and says "we don't have that". She doesn't check, doesn't ask around, not being helpful at all. So now it's just awk and I give her my card. I really didn't care about the credit but how she handled it and her attitude was just annoying. Either she's new and didn't know about the credit. Or the other girl lied about the credit and wasted my time asking me for my info so she could "import it into the computer"... lol whatever. read more