Popeye's
1118 E. MIK Jr. Blvd
Seffner, FL 33584
I stopped by Popeye's on Friday, Aug 19, 2022 around 6:14 pm to purchase dinner for my family of 4. There are only 2 Popeye's in my general location, and the experience is not better than the other, so I decided to stop by this store hoping to receive a better outcome. My two daughters and I decided to go through the drive thru after noticing the crowd of people inside the store. The wait today was not normal. The line was moving extremely slow, but again faster than the lobby, When i arrive at the intercom to place my order, I was greeted with a pleasant young lady who apologized for the wait and proceeded to take my order. I asked if there were any specials for family dinners, she said no. So, instead of holding up the line, I decided to purchase the 12 piece special, 2 large sides, and 4 biscuits. along with 2 cinnamon apply pies. " oh wait, let me see if we have any out" ok, I said. the young lady said, no we don't have any out and I wanted them, I would have to wait. WAIT! oh no, not after waiting 30 mins in this slow line. So I said, its ok. I'll just take the meal please. $38.49. My daughter asked for a drink so as I wait to pull up to the window, I thought I'll just ask for a small drink at that time. The young lady who greeted me repeated my total and right before I provided her my card, I ask to add a small sprite. My total changed to $41.37. No problem, provided my card and asked for cajun sparkle, honey, strawberry jam. The young lady said she will add the items in my bag. I waited at the window for a minute and was told to park in the second parking spot as they are preparing my order. By this time, it was 6:36 pm. 20 mins after waiting in line, i was asked to pull over to wait some more. At 6:39 a gentlemen walk up to my car with food in his hand, but asked if I wanted breast because there weren't anymore chicken. I told him NO! I order a 12 piece and not all chicken breast, so can I have a refund. He said "I just got here" (RUDE) and provided the bag of chicken in his hands to the car to my left that park after me. I said, how did she get her chicken and I was first, he said she only ordered 5 pieces. I told him, how can I get my a refund because I have been waiting for a long time and still don't have my food. I witness the 4 cars that were behind me in line get their food and drive off, while I am sitting here. He just walked away. At this point, I was extremely mad, but as I glanced in my rearview, the same lady that took my order, was in the window dancing and talking to her co-workers. She didn't have any care about my order nor the time I spent in the car waiting. At this point, I was ready to get out the car, but my husband (whom, I was on the phone with) told me to wait. I didn't want to leave my children in the car, so i set in the car. The same gentlemen that came to the car the first time, came back with my order. He apologized for the wait, and I took the food. I should have took a peek at the food, but now its 6:47 pm and I was ready to go home. We took out the fries, and they were fresh. So I thought, the same for the other items. When I got home, I took out the food and it was BURNT! not to mention, it tasted old. Like it was cooked in old grease. The biscuits was hard, like rocks. We didn't even eat the food. We were afraid we were going to get sick. I spent $41.37 for food that was not edible. Oh, and the cajun sparkle I asked for, it was only 2 pks given, along with 1 strawberry jam with 1 honey. Did I mention, I ordered 12 pieces of chicken? what in the world was that going to do. So disappointed. I am frustrated, upset and angry that the staff had the nerve to give a customer food that they wouldn't even eat, or take to their family. I will never, ever, go back to such a disgusting place that doesn't take the value of a customer first in everything they do.
Kind Regards,
Alfreda Buskey read more