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    Wingstop

    3.5 (28 reviews)
    Closed 10:30 am - 12:00 AM (Next day)

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    My online time to pick up was 7:40. The time of this review is 8:08 and I am still waiting with NO acknowledgement!. Terrible
    Steven C.

    Ok, so the only thing I ask when ordering on line is that the food be ready when the the tracker says "complete". When I get here they act as though they lose my order and the staff is not apologetic and expects me to wait until the order is "complete". The staff is loud and cursing (unprofessional) and they clearly have regulars that they talk to while I wait for my food . This is unacceptable. I did my part and waited the required time. They lost my business because this should never happen for an online order when all you have to do is communicate. Labor and supply shortages shouldn't be an excuse for at least satisfactory customer service. Been over 30 minutes at this point. Save your time and money.

    The big girl's service

    EVERY TIME THE BIG GIRL WORKS THE FROMT SHE ALWAYS MESSES UP. I ORDERED A BONELESS MEAL DEAL WHICH WERE 20 boneless with large fries for 15.99. When I got it she charged me 24 dollars and I only received 15 boneless. I asked for them to be well done and they weren't. The fries were SOGGY. There is a gentleman (I think manager) who is probably the only presentable and respectable one in this building. But that girl should not be there if she can't push simple buttons on a machine.

    This is what was in my bag, no fries at all.

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    11 months ago

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    10 months ago

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    5 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    3 years ago

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    3 years ago

    Delicious food, great customer service, friendly staff, overall exceptional service!!

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    3 years ago

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    2 years ago

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    2 years ago

    I love this Wingstop! The manger was excellent all I wanted was ranch and he gave me 2 for free!!! Great customer service!

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    4 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    4 years ago

    Amazing atmosphere, great food and top notch customer service from Josh and Rara! We will be going back.

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    3 years ago

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    Ask the Community - Wingstop

    Review Highlights - Wingstop

    Ebony dropped my order the last of the night 15 mins before closing.

    Mentioned in 2 reviews

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    I was utterly upset and disgusted with how u was treated at the Brandon,FL location. From the time…read moreI walked in to get my (7:33pm) order as that was the time it said it would be ready. Which I ended up having to wait 10mins as it was not ready. I think asked the host for a drink due to my inconvenience and having to wait (which I feel was not a big ask) she responded and said she can't. So I asked for a manager whom I spoke with Marcel and MICHAEL the on duty managers who then said my food just came up but this regarded the drink that I asked for. As a person in customer service especially corporate this was very unprofessional and their was not one once of empathy towards me and not to mention the attitude the girl had towards me from the time I walked to the host stand. So I got my food finally 17 minutes later and they forgot my jalapeño that came with my order haven't waited so long you would of thought they would had double checked the order before brining it to me. Not the case. So I the get all the way home ready to eat my food to see that all three of my tacos were extremely brunt at this point I am furious having drove all the way back home and to now have to drive and waste unnecessary gas that I should not have had to is beyond ridiculous. I get there speak with both of the guys and tell them this is unbelievable and unacceptable and I clearly wanted a refund. From start to finish this experience got worse and worse. I told MICHAEL the issue and both of the had no regards to how unhappy I was have not type of empathy and made me feel even worse as a customer. I really feel like the kitchen people were trying to be funny with my order. Even with me face to face and expressing to them both the lack of empathy they had towards me and my inconvenience they still gave none. So he went processed the refund and then wants to come back and give me the receipt and a free chips and salsa like the fact that asked for a measly drink from hump that thy could not even accommodate me is diabolical and to think after how I was treated that I would even want to support this business absolutely not. I literally was just telling my cousin how good they were and not I and forced to banned them completely due to the lack of customer service. As a major corporation you would think they would make things right for the customer so that it would not escalate to this measure but sadly this is the route I have to go to. In order to be seen and heard. This company handled this situation so distasteful. The restaurant literally flipped the issue so they made themselves look as if they did nothing wrong. As a company there was no accountability from upper management on how they restaurant made me feel they did nothing to show any type of empathy and accused me of things that I did not do this is beyond baffling I expected way more from a big named company like themselves. I respectfully will never go to this location. I do feel like they played victim, and they basically made me feel like my concerns were not heard and they had done no wrong when in fact there really was. Please be aware if you choose to spend your money here at this location. I highly recommend not going to this location awful customer service and management! I posted the conversation to show how the restaurant location completely made up lies and deception to make them look like they did no wrong and that I was the "aggressor" when in fact I was not and they choose to treat me racially per the hostess in the front and so management can think that they did no wrong which is crazy for a company.

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    Anthony's Coal Fired Pizza & Wings

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