I visited this location for the first time 11/06/16 and after waiting in line for 20+mins to place my order I should have just walked out. When placing my order for the Big Boneless Blitz I was then told by the store manager that I can't order that because it starts tomorrow and his system would not allow it? Strange that you can order it online when placing online orders and it's clearly advertised on the table next to the register and also on the windows of the building but I can't order it ? Bunch of BS he was giving me because no dates were listed for this deal to roll out and you can clearly purchase it online. I'm now ordering less food for higher cost because he neglected to honor what I should have been able to order and made up a lie. To make the matters worse I wait another 30 mins for the food to cook and I'm standing there waiting on the food with no communication from the manager about my food but he's talking with many other customers who came even after me about their orders. A food cook who just started his shift noticed I had been waiting for a while and was very professional and helpful and got my order to me and apologized. I don't recommend this location because the location manager needs some training. read more

Horrible restaurant ever, never coming back here again. Food cost way to much for decent food. Don't get me started on the waiting time they had me waiting 25 mins for a $24.56 meal like what the heck. I told the rude cashier if she swiped my card she told me "no why" I told her "can you please can cancel the order for me that's to much time" she handed me my card back and I thought she didn't charge me but she did. read more

I called twice. The first time I was placed on hold for 7 minutes. Called back bc I thought they forgot about me, when I called back and said I was placed on hold for 7 minutes, they didn't say anything and put me on hold again. I hung up and placed an order using their app. Easier. When I arrived at the location and told the lady at the front I was placed on a 7 minute hold, she denied it was 7 minutes. I was ready to show her my screen of how it timed it. I said I had used the app to order instead and then she said it was her coworker behind her who put me on hold. Totally throwing her under the bus. What a great team mate huh? Working in customer service, I learned that working for my company means that every member works as a team and my teammates' wrong is my wrong as well. She never apologized and just said the app is probably better for ordering. It's not exactly an apology but what can you expect? These days McDonald's are replacing team members with machines so I guess an app does a better job than a human being. That's what she said right? Also, I was 6 pieces of wings short for my order. So unreliable. I couldn't give a recommendation for this place. read more

Wings were good, fries not so much they were soggy but if i asked to make them well done i prob wouldve given them an extra star. O well

I would compare this restaurant to Buffalo Wild Wings; both have very similar menus; both seem to be sports-oriented, with TV screens on the walls. BWW has one thing on this place: they have hard cider, which Wingstop does not. But at lunch I'm not looking for alcohol, so this hardly matters. I've only been to one BWW: the one in Rockville Town Center. And I've only been to one Wingstop: this one in Aspen Hill. So some of the comparisons might not apply across the board to all branches of both chains. This one is considerably smaller than the BWW I've been to, and nowhere near as busy (I think they may do more take-out than eat-in business; I've never seen a reason to do take-out, however). But then again, this is a new location, in a place that was until recently a Vietnamese place. I was sad to see the Vietnamese place go, but if I'm really in the mood for Vietnamese food, there's always Mi La Cay, though it's some distance away in Wheaton. As is usual where there are a lot of degrees of spicy, I don't generally order the absolute spiciest on their menu, but I ordered (for my two flavors) Louisiana Rub, which is near the top, and Garlic Parmesan, nearer to the bottom. I was happy with both. I got the boneless wings, which are available (with two flavors, divided half and half, and a dip) in quantities of 6, 8, or 10. An order of 8 came with an immense order of French fries and a self-serve drink for under $10, a good price. My only complaint might be I would have preferred more chicken and a smaller portion of fries. The total was quite filling, and good. All in all, certainly not a five-star place (see my negative comments above), but a worthwhile place to go. read more

This is an update to a previous review: Since wings are my favorite food I've been praising their wings so much that my mom wanted to try them! The manager smiled at me but stood back and let the cashier that recognized me take my order. The staff was very friendly and professional. I tried the Cajun wings which had just the amount of spice to make them hotter than Louisiana Rub and Mango Habanero. They redeemed themselves from my last experience there! I will definitely go back for more yummy wings! read more

The wings here are amazing! I love the garlic parmesan and BBQ wings. The combos are such a great deal - sign up for their e-club and get an email instantly for their free fries :) The part that knocked them down one star to only 4 stars is their customer service. The employees here always seem very.....aggressive, not friendly, or welcoming. For our most recent order, they messed up our normal order and gave us the spiciest wings on their menu. We called to complain and the manager gave said our next same order will be on them, which was nice of him. He did say that he recently got a few new employees, which was nice of him, but left us hungry for the night. Just make sure you look at your order before leaving. Overall, I do recommend the wings & fries at this place - much better that your normal wings joint. read more

Made a quick stop for lunch while running errands in Aspen Hill. Staff was polite. Shop was relatively clean. Once, you order there is about an 8 to 10 minute delay as they make each order fresh. There are pros and cons to that, but once I got my food, I felt a little rushed to finish and get out. I had the Hawaiian and the Old Bay boneless. The Hawaiian is a wet sauce which was overly tangy and sweet. The Old Bay is a dry rub and is good, without being really spicy. The husband had the Teriyaki and the Old Bay. I tried the Teriyaki, but only got about half way through the wing before my stomach hurt from how sweet the sauce was. I understand not wanting all the sauces to be spicy, but this was cloyingly sweet. read more

I love Wingstop, but the service I received at this location last night was horrible. I tried calling in my order before I got there so it would be ready by the time I got there and was put on hold for 10 minutes. I attempted to call back and the line was busy. Once I got there I told the gentleman at the counter my order, and he read it back to me exactly as I said it. I even double checked the screen to make sure the order was correct. He told me it would take 15-20 minutes which is about the normal wait time for a wingstop order. My order did not come out for 45 minutes and when it did it was completely wrong. I asked for all flats and was given all drumsticks. The same problem happened with my friend who ordered less than ten minutes after me. In total it took over an HOUR for all of us to get our food and leave the premises. We didn't even have time to sit down and eat because it took so long. I've been to this location before and never had any problems however what I experienced last night was so terrible that I had to say something. And it was not just me and my friends who waited forever for our food. Everyone in that establishment yesterday was complaining about how long the service was taking. And then to get the completely wrong order once the food was ready was even more disappointing. I hope this location can get things together for the sake of its other customers, because I will not be going back there. read more

Terrible service and even worse customer relations. Placed an order online and showed up at the time displayed on the emailed receipt... Not only was my food not ready, they had no idea about my order. That's pretty scary seeing as how I prepaid for my food!!! (as required at this location). Then the guy at the counter tells I'd have to wait 40 minutes longer for my order (that I already placed 30 minutes prior to showing up). The restaurant was half empty, 40 minutes for 20 wings... What are they killing, plucking, and preparing them in the back? On top of that the manager (I'm guessing, the guy who looks like the gieco caveman) gets an attitude because I was upset with the situation. Never hitting this location again, sticking to Gaithersburg. Unfortunately they're a lot less nice in low income neighborhoods. read more

Best chicken wings around! Try the Mango Habenero for something fun and spicy! They have a great manager and he really keeps his staff in line and well trained! (if there's ever an issue - make sure and let him know ... he'll deal with it!) We've never had bad food there yet! It's our new favorite chicken wings place to eat! We've tried several flavors but our favorites are definitely the classic and mango habenero. :) Food is made fresh and on the spot. I love that I can order online and have my order ready when I get there too! :) This is the perfect Monday night Football appetizers!! Just make sure to invite me over too! ;) read more

Been here 5-6 times, great place for wings and fries. Reason for 4 stars is because of long wait times. But always the veggies are fresh and the wings crispy and tasty. Best to order ahead and pick up. Best flavors are the Louisiana, garlic parm, Mango habanero. Cant go wrong with the hot or mild. Wings are big and meaty way better than buffalo wild wings. read more

Rude staff. I love the food but I don't go to Wingstop often to deal with people who seem to hate their jobs. I mean seriously you cannot excel and do better if your attitude in this kind of job already sucks! read more

My husband and I have gotten Friday night take-out from Wingstop several times, and we always enjoy the food. We have gotten 5-6 different varieties of the boneless chicken wings and as many different sauces and sides. While I am sure there are better wings in the world, these definitely taste good and satisfy you when you are craving bar food without being able to go out. Kids really cramp your style! :-D I will add this: we have never eaten there, so I cannot speak to their ambiance or the service of their staff. My husband has used their online ordering system (http://order.wingstop.com/) to call ahead and order the food so it is ready for pick up and he says it is very easy and it has always been ready by the time he gets there. read more

Wings were delicious but the Service was terrible.... I waited 25 minutes for my food. This branch needs to up their game... At least they were polite. read more

Certainly won't be returning after my wings were overcooked the first time I tried this location. Tried it again a couple weeks later and this time, they were pink inside!!! If you're trying to kill people, good job WingStop, if not, try to learn how to cook properly. read more

Wings are good prices are good tasting and this place gets a five star rating for service. I had to wait longer than usual this time but the manager Lewis was courteous and professional as usual and he made sure we were satisfied once again. It's refreshing to see people who take their job in the service industry seriously. read more

Wing Stop is one of our families favorite place to eat. The customer service was totally outstanding. My host was JESSICA. This young women really made sure our order was perfect. Stared with a smile and ended with a smile. Very clean environment as well. BRAVO!! If you come here GET ALL FLATS. Any flavor. Lemon pepper THEIR MY FAVORITE!!!! read more

this place it seems that they really like to salty and greasy ii won't order anymore in this place

I come here from time to time, and the food is great! 4 stars instead of 5 because sometimes it takes too long for the food to come out even if it isn't busy. The place is pretty clean and the staff is nice! read more

Came here for lunch with a coworker. The chicken, their several flavor options and combinations are excellent however my compliant will always be because of the wait time. Bathrooms are cleaned. Decor and atmosphere is nice. And the customer service is stellar. The fries could be better but overall ok. read more

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very slow employees i ordered my food at 6:00 got it at 7:20 and didn't even give me the food that I ordered I ordered fries and didn't get them and asked for boneless wings and got bone in terrible service. read more

After an unpleasant experience at another MD location & was incredibly surprised by almost everything about this location. The cashier was just so nice & seemed genuinely grateful for my business. The place including the bathroom was spotless. The wings were on the small side by they were cooked & sauced well. The ranch dressing was fantastic. read more

Goat service. Great energy. Valid food as always. Love wingstop. No idea why it has 2.5 stars..

Surprisingly, I've never been to Wingstop before although I do love wings. I didn't expect much, but I was still underwhelmed. My brothers and I ordered 25 boneless wings in four flavors - in order of preference: mango habanero, lemon pepper, garlic parmesan, and atomic. I love spice, so I thought I would enjoy the atomic wings. The mango habanero and the lemon pepper were both ok - the mango habanero was a little too sweet and the lemon pepper was less pepper more mango. They were the default better flavors, though, because the garlic parmesan had no garlic flavor whatsoever and the atomic was way too oversalted - even more than the other wings. I enjoy spice, but the atomic was not spicy in an enjoyable way - more like a bunch of different, unrelated spices were thrown on half of a wing. While the sauces weren't great, I know I will never be ordering boneless wings again. These were basically smaller chicken tenders or glorified chicken nuggets - slightly overbaked and way too much salt. The ranch was pretty good though - it honestly saved the meal a bit. The price wasn't terrible, but I'd probably just go to McDonald's or order actual wings next time. read more

Service was great. Second time I've been there and both times my cashier was Michael. He's super nice and very friendly. Definitely recommend and when you go ask for Michael. read more

Great food and great service fast and friendly workers I will go there again soon order from here not the one In Rockville pike

Come to this location often. I love the wings and the service is great, but somewhat slow.

I called to order three times they put me on hold every time. Honestly the wings are okay at best but there are much better places with better wings and better service. This is a corporate wing place and to be honest the best places to get wings are small business in the area that have been around for years and perfected the art. read more

This wingstop is good but not as good as the Rockville or Gaithersburg location. Think the staff is a bit better at the other ones. Food isn't always as fresh either. Not sure why. Would give it another try when I am out that way. John read more

The tables were dirty food on the floor and French fries was drenched in all oil. It tasted very different from other wing stop I usually go to. Fries were awful. But the wing portions are huge compared to Buffalo Wild Wings and chicken is good so 3:5 read more

This used to be our go to wingstop place a family favorite. But the service and quality of wings have deteriorated. Every time you call the wait is long they put you on hold for more than 3 minutes and sometimes forget you are on the line. They've also messed up our orders a few times. And worst the cashier or whoever answers the phone is always distracted. Unless it's the manager who is around. The Lemon pepper isn't that flavorful anymore. It's unfortunate that the quality of both food and service has gotten bad. Meantime we started going to the Rockville branch newly Opened. read more

I'm giving 1 star because the customer service has declined over the past month! I was in front of two employees who never once acknowledged that I was there and continued to take phone and ring in what appeared to be online/fax orders. I had been standing there close to 10 minutes! read more

This is definitely one of the worst restaurants I've been to in a long time. Everytime I go there the sixteen-year-old girl behind the counter has no idea what she's doing and it always takes 45 minutes to an hour ( on 3 separate occasions ) just for fries which are usually soggy and undercooked. I would be embarrassed to be an employee there and hopefully they will fix this problem. To anyone wondering if they should try Wingstop in Aspen Hill I would absolutely say don't go there!! read more

For a place that specializes in wings, you'd think the wings would be better. Way too much salt in the seasoning. the teriyaki and bbq sauce were horrible too. The service is really good but I came to eat not talk and I don't want to eat this food. I Won't be back read more

The food is fine, but literally this is the SLOWEST "fastfood" restaurant I've experienced. every time I've come here, whether calling in orders, doing it on the app, or doing it in person at this store, it's beyond the limits of extra time. it shouldn't take more than 30min an order. Even with a wider berth, every time....STILL not ready. Today's time, 45min. read more

Mediocre service. Flavors on wings either too much or no flavor . Garlic wings comes out too dry like dehydrated chicken. Need to do better job read more

I really like Wing Stop wings but customer service at this location is so terrible that I am now looking for a new stop for wings. I've been here a handful of times and service is always very slow and my order has been wrong more than once. Tonight I had a hankering for wings so I tried to order online to avoid a long wait but the online ordering was not working. So then I called to place my order and was promptly put on hold for over 5 minutes before I gave up and decided to look elsewhere for dinner. Unless you've got a lot of time and patience, and aren't that hungry, I'd recommend going elsewhere for wings. read more

We are huge Wingstop fans and we eat there quite regularly. We ordered takeout from this location over the weekend and I was pretty disappointed, and a little grossed out. Some of our wings were extra crispy but many were on the verge of being undercooked. Yuck. They shorted us a veggie stick side and my sons tenders were a joke- small and so chewy. We have eaten inside the restaurant at this location before and had a good experience- so maybe it's just the takeout at this place that stinks. read more

Just picked up some wings for the first day of the Redskins season (9/7/2014) Gotta say the wings aren't half bad. Not amazing, but certainly tasty and the Hot sauce isn't crazy overpowering. Has that great classic buffalo taste and the wings were cooked to near perfection. With that being said, I ordered online, with a 12:08 pickup time. I walked out of the restaurant at 12:55. The staff here is completely inept. I ordered online (which makes it easier for them). I even pre-paid. I had 3 workers fumbling over receipts, asking me my name, phone number, what time I ordered, what I ordered. If that's not inept I don't know what is. On top of that, the manager there is a power tripping idiot. He was shoeing me away from the counter as I was trying to just figure out if they had what I ordered. Saying I was "blocking" the workspace. He then went on to tell people in line if they didn't order ahead, it would be an hour wait. As if this is the best damn wing place on the East Coast, you need to bow down and respect the chefs in the backroom. It's like dude, you're frying up frozen food and throwing sauce on it....Take it easy. They have this place set up as a dine in/pick up. It should just be pickup. They have the smallest kitchen area and clearly aren't set up to take a lot of orders. The staff there was a real drag and you can tell none of them were trained properly. They do have a few TV's in there, but if it's busy you're sitting among a line of people trying to get pickup food. It's not a comfortable sit down eating environment I don't even know if it's the staff's fault, Wingstop has a fancy logo and promotes themselves like they are Buffalo Wild Wings. They certainly aren't. This is like a food truck operation trying to be a restaurant crammed into a tiny shop in the Aspen Hill Shopping Center. That manager there is a rude individual and was commanding customers as if it was privilege to be in there. Overall, wings are OK, do I recommend ordering there on a football Sunday? Absolutely not read more