Service was Amazing the last 3 times I visited... one of which was back to back because I love that scramble bowl lol My memory is terrible but Diane and Aaron? were great! There was another young lady in the back who just knew what was left and also was helpful. This is my favorite location!!!! The folks seem to uphold Chick fil a's original customer service vibes. read more

On a recent visit, I decided to switch things up and got a Grilled Chicken Sandwich on a multigrain bun. I didn't exclude anything and loved it. It comes with a little packet of honey mustard, but I didn't notice it until after I had eaten. I tried the Strawberry Hibiscus Sunjoy, with a mix of Sweet Tea and Diet Lemonade. The drink was sweet, but I just added more ice. I also had the Berry Parfait w/Cookie Crumbs. Not healthy for me, but I enjoyed it anyways. read more

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Horrible Experience. I had a $20 gift card that I wanted to redeem on a meal costing around $19.80. Guy at the drive through scans the card but system crashes and tells me to pay up front. I go up to the front of the drive thru and they tell me the card was already used. I tell them it must of went through the first time with the first guy. They were very condescending to me and refused to resolve the issue. I left them the gift card and just left the restaurant. read more

I was trying to enjoy my Cobb salad when there was a f*cking bug in my salad unbelievable. Service was dogshit and tried to get me to come back to the store for the third time after already messing up my order. They handled it decently but watch tf out next time you come here. Ridiculous. read more

Chick-fil-A - Nasty ass Cobb salad. - Fast Food Near Me - Olney, Maryland

Chick-fil-A is always great, but this location does a particularly great job. Despite going less than an hour before closing, my food was hot and tasted fresh. The workers were very friendly. The drive through process was easy and efficient. read more

Sorry to report that it has fallen from grace. So slow now. Incredibly long wait times. And I've had a couple of wrong orders also. I've been waiting for things to improve to no avail. read more

Chick-fil-A - just a regular tuesday in the drive thru just before 1pm. be prepared to wait 15-20 minutes for your food. - Fast Food Near Me - Olney, Maryland

A Chick-fil-A that gets it done right the first time. Ordering thru the app, makes life easier. Friendly crew, that will give you 100 sauces without charging you extra lol. Food is fresh. Too bad their milkshakes aren't friendly to lactose intolerant folks. However if you don't order thru the app or online, prepare to wait a long time. Breakfast menu is clutch. Their biscuit Sammy's are damn good. I love their crispy tater tots. Their ice coffee is hit or miss. read more

Service is always great here. I came around 6PM to grab dinner. Plenty of employees to take orders and others bringing food to the car. The food was hot and fries were crispy. It was very delicious. There was no stressing or worrying during the long lines. Always a good experience here. read more

Chick-fil-A - Chick-fil-A- Chicken Sandwich - Fast Food Near Me - Olney, Maryland

Hats off to this Chick Fil A man I called ahead of time since I needed to pick up some gift cards and they made it really easy for me to just grab them through the drive thru along with the food I ordered. Dan was very polite and helpful When handing food through the window, they even put it in a plastic box to avoid as much contact as possible (they also all wore gloves and masks) Very conscious of the COVID situation read more

Chick-fil-A - Drive Thru Pick Up - Fast Food Near Me - Olney, Maryland

As always friendly service. Usually gets the order right and the chicken sandwich is always good.

Pretty standard Chick-fil-A location. Even when they're busy, they do a wonderful job with servicing all their customers in a timely and respectful manner. I haven't been back since February, but I remember dining in. The tables weren't all cleaned off and the employees did forget to offer any sauces with my meal or end my order with "my pleasure". It wasn't a big deal to me because I still believe that the employees do more than enough for their customers. It is however, the little things like this that'll have other Chick-fil-A locations triumph over others. The food was absolutely delicious as I always expect it to be. I'm a big sucker for their milkshakes and waffle fries. I usually get the Crispy Chicken Sandwich Meal and you can even customize your order with what you want or don't want in your sandwich. Overall, definitely a location I would recommend. read more

Chick-fil-A - Fast Food Near Me - Olney, Maryland

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It's 9:07pm and their hours clearly say they close at 10pm... however they closed off the drive thru?? What is going on? I was disappointed to take the time to go there an hour before closing to see that they already "closed... **Edit - Yelp is stating that they close at 9pm and this was changed a few days ago. However, the door and signage at the restaurant still says 10pm. read more

The service is not good at all. I live in this town and frequent this business on a semi-regular basis but am almost always disappointed with the time it takes to pick up my food. Honestly, I will go out of my way to go to a different Chick-fil-A before I go to this one. read more

Fresh food. My food was cold and stale. Listening to customers seems to be an issue as well I haven't gotten the sauces or utensils I requested the past couple times I've been there. I recommend California Tortilla instead read more

I recently purchased the mac & cheese from Chick-fil-A and let me say that I was not disappointed it is my second time purchasing it. And I absolutely love it is so creamy is so cheesy I hope that they keep this on the menu permanently. Instead of having it for a limited time only. It really reminds me of having homemade mac & cheese from scratch I absolutely know if I don't feel like making my mac & cheese at home where I'll be get my mac & cheese. The melted cheese on top is the best on a scale from one to ten I will absolutely give ver macaroni a ten plus read more

Chick-fil-A - Cheesey delicious - Fast Food Near Me - Olney, Maryland

Great experience! About 25% full inside and not a single person in line, which was really surprising. There are two lanes of drive-thru (in anticipation of huge success) well maintained and flowing reasonably. I ordered food to go, redeeming a chicken sandwich reward and ordering a lemonade, a cool wrap, and large fries. The food (both the sandwich and the wrap) was scrumptious--hot and fresh, even though what you get never looks even remotely like the photos on their website and mobile app. The bread was flat and pathetic but the flavor was consistent, as expected, and delish. The fries were hot, large, waffly chunks and not piddly nubs and crumbs. The service was very good. The cashier was pleasant and engaging. The person who handed me my food was conscientious and diligent. The interior was clean and in great condition. Spotless! read more

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Busy, Busy, Busy! This Chick-fil-A is a great location in the franchise! I have stopped at many locations in various states and have kept a open mind about them when I have dined in or carried out. While I do love the franchise in general, this locations remains at the top of my list hands down. The team members are well trained, courteous, personable, and professional. On this particular visit, one of the staff demonstrated over and far above qualities of all of the above. His name is Ezra - It was a holiday and the place was really jumping with activity inside and at the drive through. He was able to show the poise and patience needed for the rush of people while still making everyone feel special and relevant. Shout out to you Ezra! The facility is always extremely clean and the the food quality is exceptional and consistent. I have never felt they were understaffed at any time due to the staff to quest ratio they demonstrate consistently. While other chain fast food places chastise you or nickel and time you when you ask for additional condiments, not Chick-fil-A. I happen to be one of those mega condiment guys so they keep a warm place in my heart with their delicious special sauce!! Bottom line (because my Queen of a wife says I'm long winded)- go out of your way if you have to and visit this top of the leader board Chick-Gil-A- Tell them Mark M. sent you- PS, you have to get one of their awesome shakes! read more

Chick-fil-A - Front counter - Fast Food Near Me - Olney, Maryland

the worst customer service phone call when door dash and company did not deliver my order in Denver colo Yale ave and Colorado blvd on Jan 20 at 1pm. I called both companies they blamed each other. Finally I called bank to stop payment. I write the state attorney general of colo and filed fraud on both companies. Dont use this company. read more

I love Chick-fil-A a so of course I was elated when I found out there was one being opened in Olney. For me it has not disappointed. Every time I go I've experienced great service by name, consistent food/freshness & overall zero issues. I've tried most items on their menu & enrolled in their app rewards program so I've also scored some freebies. I tend to trick myself into thinking it's "somewhat healthy fast food" since it is much better than choosing McDonald's etc. They also offer salads & wraps if you're looking for healthier options. The only downside of this location is it does seem to get pretty busy (which I can't fully complain about when I'm stating myself how good of an option it is lol!), but this tends to lead to very long drive thru lines during peak periods. It can definitely appear like it'll take forever but I will say the staff is excellent at keeping the lines moving fairly quickly & even coming out to the cars individually to take orders & get them started as fast as possible. read more

Chick-fil-A - Breakfast scramble bowl, very good! - Fast Food Near Me - Olney, Maryland

I used to stop thru here twice a week. It's a brand new location and knowing that the chain is well respected, service should always be a high priority. The food tastes the same as the other locations, but the service needs help. I had to learn the hard way to always check my bag for EACH ITEM before leaving. You can place your order in the drive thru, they'll repeat it, and then again when you pull up to get your food. Do you know that they still mess it up? The staff is lovely and their smiles are genuine. This is my only issue with them. I wish they can come up a way to keep fries warm for a 10 minute drive home...that would be awesome. Will I come again? Absolutely TIP: If you order fries, ask them to place them in a separate bag. It gives you more time for them to stay warm...once that air hits you're done! LOL read more

It's Chick-fil-A so the food is great and this location always does it right with the food. The customer service is typical A level as you'd also expect. Just be sure to only get food in the drive thru or inside and stand in line. If you order takeout or curbside, there's a 100% chance your food will take an extra 15 minutes from the time you arrive. It has happened without fail any time I've done it whether they're busy mid day or dead at 9:30 pm. You'll get through the drive thru quicker. read more

This is one of the most best locations I've been to. I've never been inside but their drive-thru has got to be one of the most efficient operations I have ever seen. Came here during the middle of a lunch rush and I was surprised how fast the process was and the young people working here are very friendly, and efficient. Even with there being more cars than usual because of the pandemic situation and their location being someone tight in space they do a great job. read more

The food here is great!!! I always get the nuggets and fries meal, I rate this Chick-fil-a restaurant a 4/5 because the only issue is the line for the drive thru. It is always full, although this the environment is nice when it isn't crowded. read more

A busy location but the service is great. I am glad they have expanded the mobile order parking spaces, but they need to label then more clearly. I understand that people use them anyways just because this location is so popular. read more

Absolutely hate the new process for mobile orders! Now you have to park and go inside to get your order. Parking area is already a disaster when they're busy. Let mobile orders use the drive thru! read more

I. Love. Chick-Fil-A. And I'm sure that anyone with kids would agree wholeheartedly! This chain challenges the traditional fast food restaurant environment by incorporating incredible customer service, to include table side food deliveries, refills, and any assistance necessary! Today, my order ended with a request for a bandaid for my daughter who had skinned her knee while playing. Not only did I get a bandaid, but it was brought to my table along with the drinks from our order. The play area is great. Clean (very important) and quiet (at least from the outside). And I love that the purell wipes are nice and handy for wiping my kids down once they're done playing. All in all, love this chain and it's always nice being in a new location. read more

I've been going to the Olney chick fil A around once a week for the past 3 months and I have yet to have a single bad experience. Customer service is top tier and my order is always ready by the time I come to pick it up. I really commend this location for dealing with a customer like me who goes on a chick fil A run for the office every week and picks up 4 bags of food and a tray of drinks each time I come to pick up haha. Pro tip: download the chick fil A app so you can place your order on your phone and skip the line! You also get rewards points for your purchases! And Erik, the manager always hooks me up with free rewards in the app for no reason! I usually get the spicy chicken sandwhich with fries but ever since the Mac and cheese came out, it's been a go to. For fast food Mac and cheese it's not only cheap but so good and really thick and cheesy! You even get crusted cheese pieces in it so you know it's legit. Highly recommend trying it out if you haven't already. All in all, chick fil a is my favorite fast food restaurant and I could write a book about why. My coworker Catherine and I are pretty much the biggest contributors to the revenue at the Olney chick fil A and we don't plan on stopping any time soon. (Can we get a chick fil A endorsement or something, we're pretty much unofficial brand ambassadors right now bc we tell all of our patients to go to chick fil A) Oh and talk about the Popeyes chicken sandwhich all you want but Chick fil A's sandwhich is better, that's a fact. If you want to debate about it, send me a message and I will explain why in detail. This concludes this review and if you read this far and still haven't been to a chick fil A, do yourself the biggest possible favor and go get chick fil A, you can thank me later. read more

I love this Chick-fil-a. I have no qualms with the food, service, or employees. The building is always immaculate and it's a warm environment to sit down and the workers are truly hard working and do their best to make sure everything goes well for you. However, that parking lot is a hot mess, inside a dumpster fire, inside a train wreck. I just spent the last 20 minutes trying to Macgyver my way out because of how it's designed with the busy drive thru lines etc. Gee whiz. I'm surprised I made it out alive! read more

Always a 10/10 experience here, the wait might be long depending on the time of day but they've never gotten my complicated orders wrong and they're always incredibly courteous read more

I had one experience with Chick-fil-A, my LAST one. I had a really second rate grilled chicken sandwich. Tasteless chicken on an awful excuse for a bun with wilted, soggy lettuce doesn't cut it as it wasn't cheap for what you get. It's easy to see why they push their prepackaged sauces so hard. Why people would eat at this place is a mystery. The only good thing was the staff was very nice and friendly which is not enough to make up for the subpar food. read more

I think what shines about this location is the customer service being truly out-of-this-world (no small feat considering that Chick-fil-A is already known for their outstanding customer service). Whether I am ordering via the drive-thru (which I think is an awesome design), mobile pick-up, or at the counter, all the staff are always very warm and kind. Every facet of interaction with them has been so consistently pleasant. The taste of the food is always delicious with the chicken sandwiches being crispy and the chicken itself being very tender. The iconic waffle fries have that satisfying crunch and I would be hard-pressed to find a better taste. The milkshakes are a bit sweet for my taste, but I think that is just how they are made. This is more of a matter of personal preference and nothing against the restaurant. Overall, this is my neighborhood's local Chick-fil-A and I am very glad to have them here. I've already received numerous coupons for food, which I appreciate, and consider this establishment to be my primary go-to. read more

Love this Chickfila! The employees are always kind, staff is efficient and helpful, and the facilities are always clean. They participate often in many community events, providing food or coupons. Their generosity is always appreciated. Today, they hosted a Moms group I belong to, to try a free breakfast item. The staff helped deliver orders to our tables as we were juggling kids, etc. The food is consistently hot, fresh, and delicious! So glad we have such a great, caring team operating our local Chick-fil-A. read more

My family loves going here although we rarely dine in . Always use the drive thru which always has very long lines but they are efficient compared to most fast food places. The spicy chicken sandwich is my favorite my kids love the tenders especially the bbq sauce. read more

Solid store. I have ordered in, driven thru and used their catering services. The customer service is the legendary, I am always surprised at how good the food is and the price is right. Especially when feeding hungry teenagers. Catering was crazy simple - very little notice needed (a few hours) and I am convinced that they padded my order, because we had leftovers and since when don't teenagers eat all of their Chick Fil A?!? Also the manager carried the trays of food out to my car. With all the food options in Olney (and there are sooooo many) this is definitely top 3. TIP: This place is crazy busy on Friday nights after football games. Kids from two or three area high schools usually swarm this location after the games, which coincides with Friday night closing time. Lines can get a little long, especially in the drive thru. read more

First time & last time at this location, they seemed very unorganized , we were ahead of the line & all cars behind us had their order taken , they didn't realize they had forgotten us until we called someone over , then when we got to the window they gave us the wrong type of nuggets & asked us to park in a spot which there was none of , so we're forced to wait in the middle of the parking lot where cars are trying to come in & out , then they seemed to forget about us, which we then called them & they finally came out with our correct order , as someone who worked 4 years at a Chick-fil-A they definitely seemed very unorganized & the window lady seemed like she had an attitude & was just trying to get us out of the way, definitely expected more from a Chick-fil-A restaurant :( read more

I owe my life to this Chick-fil-A. Firstly, the food was delicious, as usual. Everything came out speedy quick. Also, the customer service was great as usual. But this time, the customer service was AMAZING. I had wrapped my retainer in a napkin and accidentally trashed it. I tried searching in the trash can, but I couldn't find it. I was offered a glove, which was super kind of them. But what exceeded my expectations was that two ladies, Holly and a sweet african american lady I didn't get the name of, offered to take the trash can into the back to find it. I owe them my life, as they found it and put it in a new napkin for me. So thank you so much, Chik-fil-A of Olney!! read more

Absolutely awesome experience. Walked in, ordered, very friendly staff, fast prep time, hot and fresh food, offered sauces! Can't say enough good things! They're amazing! read more

It's my pleasure to write a wonderful review for one of my favorite places to eat. Whether you go in here or through the drive thru it's always efficient. The drive thru line moves fast even at busy times. The inside line moves fast even at busy times. It's a win win. Everyone that works here is super friendly and nice and of course chickfila food is always top notch. My only complaint about the location would be the exit from the drive through is a little flawed. I like to leave out the back way through the shopping center behind because it's easier than making a Uturn to get back on Georgia but it's always hard to do when the back of the parking lot is super packed. read more

Mr. Arlington was very very helpful in making sure everything was correct with my order and very on top of things. He was very polite and made me feel respected and seen. Gave the place a very happy vibe. Food always good. As usual. read more

This Chick-fil-A always has a long line but they move pretty quick, everyone is always very friendly and pleasant. Went there this past Saturday, five minutes before work...felt lucky because there was not line at the drive thru...ordered something different this time...I was hungry so I switched it up and got a chicken biscuit with bacon, egg and cheese. It came out hot and the cheese was all gooey and delicious. I had to eat at a drove because I only had minutes to spare before work. After my second bite...I realized, the chicken tasted a little rubbery and to my surprise...it was not fully cooked. I guess the cooks were in a hurry that morning. I didn't have time to return to the store for a refund so it was money wasted and I was still hungry. read more