I've been coming to see Dr. Edwin Yau for the past 4 years. This is a very busy place, so be…read moreprepared to spend more time than you expect in the waiting room, even with an appointment. Dr. Yau has a kind, compassionate, and gentle manner and I am always pleasantly surprised when he takes a genuine interest in my life, what I've been up to, etc. answers all my questions, and doesn't rush with anything. (Which explains why nobody gets their appointment on time. :) ) I also appreciate the other staff. One time I had painful 2nd degree burns from an accident; couldn't really go anywhere, and one of the nurse practitioners "held my hand" through text messages, advising me on wound care at home. The same thing happened another time when I had an infected spider bite. My only minor complaint is how busy they are and sometimes phone calls are not returned, or questions take an extra phone call to be addressed.

This office needs serious improvement in how it handles disability paperwork and patient…read morecommunication. My mother (an inpatient RN) was evaluated here for joint issues and was placed on two months of medical leave by her provider. However, when we requested completion of the SDI (DE 2501 Part B) form, the office refused and told us she needed to attend physical therapy first. We followed that instruction, only to have the physical therapy office clarify that they do not complete SDI certification--this must be done by the treating medical provider. When we returned, the front desk then insisted she would not qualify for disability, which is not their role to determine. Eligibility is decided by the California Employment Development Department, not administrative staff. This resulted in unnecessary delays, multiple visits, and completely avoidable confusion during a time-sensitive situation. More concerning is the lack of consistency--placing a patient on medical leave while simultaneously refusing to complete the required documentation does not make sense. Patients should not be sent back and forth or given incorrect information. If the office chooses not to complete disability forms, that policy should be clearly communicated upfront rather than shifting responsibility and providing misleading guidance. Just to be fair, the first NP encounter my mom had was pleasant and professional. But the administrative handling was disorganized and unprofessional. This process needs to be addressed.

They really do nickel and dime you for everything at this office. I came in for my physical and…read morethey charged me a copay for my visit. However, preventative care is 100% covered. When i inquired about it, the front desk person told me she didn't have me down for physical. I asked what did she have me down for? And it was a physical. So then asked if there was any other medical needs or questions i needed to ask the doctor today? and when i said no, she refunded me my copay. A week later, someone from their office called me and asked me to come in so i can discuss my blood results with a doctor. They also gave me the option to do this over the phone and SURPRISE!!!! THEY WANTED TO CHARGE ME ANOTHER COPAY!!!! At my old PCP, they did not charge me a second copay for discussing my results. if you don't want to be nickeled and dimed for everything, then i suggest you look for another doctor's office. But i would say the doctor's here are actually very nice. They do listen to your concerns and i did not feel rushed during my appointment.

I question the authenticity of the positive reviews that initially drew me to this clinic. In my…read moreexperience, the doctor exhibited a troubling need to exert strong control over others and demonstrated minimal compassion toward a severely ill patient. Upon learning that the patient had sought emergency care at another hospital--while still honoring the scheduled appointment at this clinic--the doctor became visibly upset and subsequently refused to continue providing medical services, despite the patient attending the appointment as planned. This highly unprofessional behavior has led us to consider filing formal complaints through the appropriate channels."

Dr Lee, The nurse practitioners and the nurses are very friendly and patient! If you are patient…read moreand well mannered towards them they will go above and beyond for you! I experienced that myself! Yes the wait can be very long, but that tells you he's a great Dr!! Lots of patients like to see him. You don't like waiting, then I recommend going somewhere else.

I use this office as an urgent care for self and family they are the best hours vary Dr.Lee is…read moreawesome

A friend recommended Dr. Ng to us years ago, but I never took the initiative to schedule an…read moreappointment until my husband insisted we give it a try. Now that we've seen Dr. Ng, I regret not coming here sooner! Dr. Ng is incredibly knowledgeable, patient, and thorough. He takes the time to truly listen and address all our concerns, making us feel confident and well-cared for. The office staff is friendly and efficient, creating a welcoming environment that puts both kids and parents at ease. We couldn't be happier with our experience and are so grateful to have found Dr. Ng. Highly recommend

Dr. Ray is a great pediatrician, he's been the pediatrician for my babies since they were born. So…read morehappy I have him as my children's doctor. He is attentive and very helpful. His office staff is also very kind and professional in person and over the phone, 5 stars! His office does not accept Medi-cal, just an FYI .

Don't ever go there, definitely a scam!!! Charged oldies patients for unknown reasons and refused…read moreto give receipts. Charged my mom a copay (forced she to pay cash so won't leave a record) for something and refused to give a receipt when my mom's insurance doesn't require a copay to see pcp

I was switched from hospice to this doctor now under regular care. This doctor is the worst I've…read moreever encountered. Beware I live in one town and this doctor is not even. I trusted my hospice care to get me the best medical doctor they could find. I have never spoken to this doctor nor have my needs been met. I don't know where he attended medical school and got his degree but I totally suggest just stay away from him and his office.

My aunt recommended Dr. Shu to me because I was really worried about changes in an ugly mole on my…read moreforehead. She said Dr. Shu had helped her with her eczema and some other nasty skin conditions I pretended not to hear about, but most importantly did "a great job" with a mole on her back. But c'mon this is my FACE we're talking about, my BEAUTIFUL, BEAUTIFUL FACE!!! But I sucked it up and went to Dr. Shu to get it checked out. The first visit, I told Dr. Shu my concerns about the mole, and especially scarring on my face. She showed me different moles on a chart about melanoma and skin cancer on the wall in the examination room. She carefully explained that my "nevus" was slightly abnormally shaped and colored, and though she didn't think it was melanoma, she still recommended that it be removed and tested. There were several options, all of which sounded awful to me: she could shave it off or punch it out (with this thing that looks like a paper hole punch on the end of a pen) and both could possibly leave discoloration or scarring. I didn't know what I wanted to do, but luckily, Dr. Shu was patient, and told me to take my time and think about what I wanted. After discussing with my family, I decided on removal with the weird punch thing, but Dr. Shu was completely full that week, and I couldn't get off work any other week! Dr. Shu told me I could walk-in at about 12:30pm, and she would see me as soon as she finished with the patients with appointments (thank goodness!!!) I thought it was going to be the worst thing ever, but when the time finally came, the whole procedure lasted less than 5 minutes! I closed my eyes and when she told me to open them, my mole was floating in a little jar and she had sewn me all up! She did a great job, and I could barely even see the stitches because she had closed up the hole in such a neat way, along my hairline! 2 weeks later, I came to get my lab report and to get the stitches removed, and I was amazed by how great I looked! No more ugly mole, but no ugly scar either! The skin was completely smooth, and besides a barely noticeable darker tint, I couldn't even see where the mole had been removed. So so happy!!!

You will know why they have 1 star review on the Yelp after you see the doctor. Soooo terrible…read moreexperience that I have to ask family doctor to refer a new skin doctor.

Dr. Young is the best exceptional cardiologist that I have ever seen! I have been in her care for…read moreover 5 years, and she consistently provides outstanding, compassionate and professional care. She takes the time to listen and ensures that I fully understand my treatment. She makes me feel heard, supported and truly prioritizes my well-being - she genuinely cares! Dr. Young and her staff are warm, attentive and compassionate, which makes every visit a positive experience! They have gone above and beyond to assist with health concerns. Truly, from the bottom of my heart, I don't know where I would be today without Dr. Young! I highly recommend her to anyone in need of a knowledgeable and caring specialist! She will take really good care of your heart!

The front desk lady is rude, snobby and condescending. She makes patients feel unwelcome.read more

Dr. Wong has always been our family primary MD for the last 20+ years. He is very knowledgeable,…read morededicated to his profession, hardworking and compassionate. He is always on top of ordering diagnostics for your condition,medications and explains your plan of care.He would work till late hours just to accommodate your needs. He is a listener,with good sense of humor every now and then, but most of all, he treats you as a family. I have recommended him to several co workers and everyone loved him. We are blessed and grateful to have him for all this time...Thank you Dr. Wong!!!

I finally had an experience bad enough that gives me the urge to leave a review since the existence…read moreof Yelp. I called this office in November to make an appointment as a new patient because they are the primary care doctor assigned to me on my medical plan. The earliest available appointment was a month out! And finally, after having patiently waited for a month, I checked in to my appointment and was told by front desk that they didn't take my insurance anymore! If anyone bothered to verify my info when I initially called, I would've easily called the insurance company and change the doctor and likely to get an earlier date. For a medical professional whose primary duty is to care and treat the ill, this level of careless and disregard to a patient's needs is angering to say the least! I'm glad I don't have a serious illness because otherwise I would been dead!

I been seeing Dr. Hsu for many years. The wait time is usually none to 10 mins or so. He is very…read moreprofessional and his DNP Helen Sun is also a very nice lady. God bless them for serving their community and keeping the ppl safe over the years. Never over charging. Always reasonable.

Wow, my 23 year old niece had the flu for over a week and had no insurance and couldn't find a…read moredoctor that would see her soon. She found this doctor online and to my dismay, she was a walk-in, only paid $30 and he gave her a prescription for her!!! What?? Unheard of low charges!!!! That was great news for her!!! Wonder why he doesn't have more reviews...so good to know!!

After dealing with many family doctors and specialists in San Gabriel Valley, Dr. Yao is the best…read moredoctor I have ever met. My family have been his patients for more than 10 years and he has been thoughtful and care for us. One time, I took my mom to see Dr Yao. After the examination, he found my mom needed to see a specialist right away. He called the specialist for us and repeatedly reminded that doctor to wait for us when it was almost time to close for the Saturday. These extra steps really helped my mom to get the care on time. I have seen many doctors just tried to get the copay and rush the patients out of the office. But that's not Dr. Yao. He does care!

You cannot go wrong with Doctor Yao and staff. Doc Yao is a very caring doctor who cares about his…read morepatients. His staff is always friendly and helpful. They all treated my father with respect and even like a family member!!!