Went in because I was having difficulty with a new device line transfer. Spent 3 days on the phone…read moreand had to go in to the store. Erick went above and beyond to not just fix my issue but to provide amazing customer service. I have never received such great service from a carrier or a tech. Thank you again Erick, you're the man!

If I could give the store zero stars, I would worst experience ever we were there for over five…read morehours and left without everything completed and set up. We were told to leave without one of our watches in hand when I went back to go pick up the watch they told me to go to a different store which I did and then they gave me a different watch and helped me set it all up which was nice. Fast forward- I ended up being billed for both watches along with receiving a phone that I didn't authorize with a diff line the order of we now have multiple pending orders and are dealing with corporate customer service to resolve, Cancel orders and send back items that we did not want and stop the extra charges. While the rep was nice, He clearly was not trained and was flustered and was pushing everybody he could just to make the deals all go through, which ended up in a disaster on our account. Awful. Never go to one of these go to the corporate store.

Matt is such a friendly and helpful individual. He has taken care of my needs and has my best…read moreinterest in mind. He is very open and honest and will ensure that your needs are taken care of!

I had a wonderful experience at T-Mobile thanks to Sergio. He went above and beyond to make sure my…read morephone transfer went smoothly, helping me move everything over from my old phone to my new one. He even brought me a chair so I could sit comfortably while we waited. When I stepped outside, Sergio kindly came to get me when I went outside to my car.His customer service was not only professional but also very thoughtful and caring. It's rare to find someone so attentive-thank you, Sergio, for making the whole process so pleasant!Everyone go buy a new phone from Sergio he will have you happy to spend your money at T-Mobile with his 5 Star customer service.

All good , we even bought a new laptop but the eager sales guy did not fix my picture - in -…read morepicture problem Also told me to ask my "grandkids " for further help on [secondary ] issues . I guess he was as remarking how kids know as much as adults in iPhone / pc world Thanks

I needed to replace my phone. Alyssa, Alejandro, Adrian, Michael and Maria were very efficient,…read moreknowledgeable and professional. Adrian went above and beyond setting up my new phone. I am especially thankful for Francisco, the store manager, and Armando, who were both very knowledgeable, caring, efficient and professional. Thank you to the entire team!

Great service. Answered the phone right away, courteous and knowledgeable. Took my iPad in…read morebecause Apple told me a pin was gone in the charging port which was why it wasn't charging and "couldn't be fixed" and tried to sell me a new one. I didn't just fall off a turnip truck so I walked away. Turns out this gentleman plugged it into a quality charger and voila it is charging. Regardless the cost would have been reasonable and I was also asking about my older iPad and getting a battery and the price was very competitive. I heard them quoting other prices for repairs and none of them sounded outrageous. Also, no pressure. So. Even though I didn't need them to do work for me (I of course bought a new charger from them) I would definitely go back just based on customer service alone . Now about a review for the Apple Store....

My experience was terrible and insulting. I would stay away from this shop if you don't want to…read moreget finagled or ripped off. I took my phone in to get a battery replacement and a screen protector. Took about 10 minutes before anyone came to the front so looking back I should have walked out the door but I was patient so I waited for someone to get to the front desk to help me. He said it would be a 2 hour wait for my battery to be replaced, fine no problem. Came back and the phone wasn't ready yet so I waited a few more minutes. They gave me a "brand new" battery (so I was told) yet when I got the phone back, the battery was only at 3%. Kinda fishy right? He then charged the phone while putting on the screen protector (which took 20 minutes for a 5 minute task). However, when I got the phone back, the screen protector had moisture between the screen and protector. It kept spreading condensation which gives it a foggy look. He kept trying to make it go away but couldn't so he said to come back tomorrow if it didnt disappear. Not only did it not go away, but the new battery i got at 3% drains as fast as the original one like they never replaced it but told me they did. Came in next day, and spoke with the store manager. He couldn't prove i recieved a new battery and blamed the problem on my phone saying my phone must drain batteries more then normal like im stupid and don't know how a new battery should perform. He took the phone out to the back for a few minutes to replace the screen protector and came back stating he put on a new one but it's having the same issue in the exact same spot and said it was because my phone was warped so no screen protector will work. I know he didn't replace the screen protector and it's my suspicion they never replaced the battery. Either way, they took about $150 and I'm left with a battery that performs the same and a foggy screen protector. If you decide to take your electronics here, don't say I didn't warn you. The communication is terrible. The wait is long. They didn't fix any of my issues. They blamed both issues on my phone and didn't take responsibility or had the capability of making it right and fixing the problems. The experience was insulting, a total rip off, and a complete waste of my time and money. Buyer Beware!!

Louis was fast and efficient, he diagnose what was wrong with my phone, ordered the part needed,…read moreand called for installation as soon as he received the part. Thank you

Prompt, professional and very helpful. No up selling and familiar with lots of different insurance…read moreprograms so they can help you navigate they whole process.

The service was excellent, thanks to the saleswoman Denise, who was very knowledgeable and helpful…read morewith everything I needed as a customer. I left the store very satisfied.

I purchase a SIM card and cashier told me that they won't be a refund but they will exchange my SIM…read morecard and then I went to exchange the SIM card because it's not compatible with the carrier and the manager said that there is no exchange and take the customers money and mislead the customers. Please don't go there. They offer horrible customer service.

Place knows what they are doing! Came in for face id issue…read moreand they quickly repaired my iphone 11. We definitely will use them again. Fair prices!

Came here for a tablet repair. Prices were good and better parts than the other guys. They ruined…read moremy home button. Luckily these technicians here were able to fix it for me. I believe Phonebulance fixed it with a cheap screen. Because my son barely touched it and the whole screen went out.