This review is for in-store client care . Austin, at this store is an exceptional product…read morespecialist and ambassador. Brand loyalty is built upon good products, value and client care. The standard online customer care with exceptionally long wait times and inconsistent solutions is frustrating to clients and associates. I hope that Verizon resolves the flawed system.

Absolutely the worst customer service experience ever. 18-year Verizon customer and treated like…read moredirt. They wouldn't help me AT ALL. I had to sit in their store and call Verizon to get the store to do their job. So disappointing.

I purchased a replacement modem there, unfortunately not sure if it's the right cable not sure if…read moreit was a bad modem, but I only had the modem for two days and it was suggested that I pay $75 to get a new one at the end of the month. The communication between Metro T-Mobile phone line, and the actual store, are extremely lacking.

Lost my phone on Friday due to simple carelessness, so needed a replacement asap. Went to this…read morelocation due to its proximity, staffed by 2 younger men who are of Indian (from India) descent. They were both super helpful. Of course I had to buy a new phone, but they were able to give me the exact model I had, and keep my existing plan with its good rate. They also fixed me up with a protective case, screen saver, and charger at a low cost. I was able to recover all my contacts and photos using their advice, so that was a really big deal for me. Even talked to mother of one of them on a video chat-she WAS in India! All in all wonderful service at a very trying time for me. Highly recommend this location if you are, or want to be, a Metro customer.

Esteban answered all the questions we had, I didn't feel like he was selling to us, and he…read moreexplained everything very clearly. I even recommend him to a friend who was not satisfied with her service at another ATT locations. I would HIGHLY RECOMMEND Esteban.

They were very helpful when I was BUYING 3 iPhone 17 and a watch. Got a good deal if I traded in…read morethe old phones but gave me 4 weeks to keep both, to assure everything was set up right on the new ones. Completely the opposite when I returned 3 weeks later with the trade in. Made the process much harder with the way they wanted me to reset one of the phones so it took an hour. (I did the first 2 in 10 min at home). So an hour later when the wipe was complete, they were short staffed. Told me someone would be out from the back soon the help me. 45 min later I was given the 3 minutes it took the check in the phone.

Very efficient and excellent value. I dropped my laptop off because I was having Bluetooth Audio…read moreissues after a recent MS Windows 11 update. As soon as I would launch Zoom/MS Teams i would get cycling static in my Bluetooth AirPods (but not my wired headphones). I was also able to bluetooth pair with external speakers, but no sound - as soon as I disconnected the speakers sound would come from the internal laptop speakers. Both the AirPods and external speaker worked perfectly with my iPhone. The Team at C&LRC were able to very quickly and efficiently resolve all the issues and I'm ready for Zoom Meetings tomorrow morning. Thank you!

Try to repair my water damage iPad, but manager tell me the very honest answer say that if the data…read moreis not important, don't waste the money and effort to repair it saying the water damage is not only just water, but also a chemical in there. I am very appreciate the honest answer. Save me the money and time

Great location. The guy was super friendly, helpful, and hooked it up. Will definitely be back and…read morehighly recommend.

I never thought I'd be giving a phone store a 5 star review but this one deserves it…read more I went in yesterday with the intention of taking over my phone number from my current works account. I spent some time with I believe Dylan and he went over a few things like pricing and plans. He let me know that it sounded like the way my company released my number was not correct so I had to get that figured out before I could move forward with anything in the store. I worked everything out with my company, and I went back later in the day and worked with Blaise. I had to accept responsibility of the line on the phone so they put the lowest plan and then I was able to switch it when I went back to the store. Once that was done, I was able to download the T-Mobile app and add the phone that I wanted to attach to my account as the iPhone 17 was no charge. After that, he helped me updating the new phone and then doing the transfer. I spent a total of eight hours yesterday working on my cell phone. Four hours with Apple and got no resolution and then also four hours with T-Mobile. So it was a long and frustrating day of phone things. In the time I spent with Blaise we talked about a ton of different things. He was extremely nice and it was great conversation. I really appreciate his customer service. For some reason, I am having issues with some items on my new phone like only 80 contacts transferring out of 582 but that might be an Apple issue because they aren't able to resolve anything for me at the moment on their end (relating to my Apple ID). The store got busy and then emptied out a couple of times while I was there and everyone seemed very efficient and they were all very friendly. I am really pleased to have had such a great experience with a cell phone store because that is not typical. Also, Blaise is a rockstar at applying screen protectors. He put my skills to shame lol My old phone had the whole top corner lifted on the screen protector.

Stopped in to T-mobile to get a few accessories and the store was very busy. I also looked at the…read morenew S25 just to compare it to my existing phone. The wait was a bit lengthy so I will come back after the holidays as I was out running errands. Satisfied T-Mobile customer. Recommended

Nick. Welcoming, patient, kind, Listened thoroughly to…read moreunderstand what I needed, and was exceptionally knowledgeable on all products/services. All of the above really helped to diminish my stress (over a major life change.) He covered options but also only offered things that would save me money. Genuine and so refreshing! He effortlessly resolved all my needs with no additional costs. Win! Recommend this brand, for this caliber employee and I've enjoyed this cable service for almost two decades.

I went in to pay my bill and got some woman who didn't know what she was doing. She spent a lot of…read moretime with the manager (I guess) who told me I couldn't pay in store until the first of the month. I've been paying for months in store and told them that their procedures were all new to me. I couldn't understand why I couldn't pay my freaking bill. I was told I had an attitude and they refused to serve me further. All very rude and unhelpful. They need to be replaced starting with the manager.

Just walked in to have my iPhone 13 Pro charging problem diagnosed. 20 minutes later I walked out…read morewith the issue fixed. A new charging port was needed. Fix comes with a 3 month warranty.

He is far from express service More like on extreme…read morecontrary I left my computers for 5 weeks No service , he has no clue what to order and how to fix computer