Cityside Fiber turned a very negative experience into a 5/5 positive one…read more The Director of Customer Relations reached out to me (Strider) personally and offered several options to resolve the issue. I accepted one of them, and I also want to say that I genuinely apologized for my part in how things escalated. Just one business day later, Jon-Michael from Technical Support contacted me and scheduled a new installation date. Mike (hands down their best technician) came out, quickly diagnosed the problem, and set up a new system that has been working flawlessly ever since. I can't say enough good things about Mike's expertise and professionalism. Logan also helped get the system configured and running smoothly from the virtual support side. I am now more than happy with Cityside Fiber -- both as an internet provider and as a company overall. If you're having any issues with Cityside Fiber, my strong advice is to escalate to one of the people mentioned here. Strider, Jon-Michael, Mike, and Logan are all true professionals who will do the right thing for you.

The installation went well. However, their concierge service is the worst. They never call back…read more You get placed on hold for a long time and then their automated service asks that you leave your number. Good luck in getting a call back when you do. The actual fiber service is fine and fast when it is working. It just keeps dropping regularly and of course at bad times like Teams calls or when watching the game. Perhaps because they are a new service in the area. I miss Cox, especially when I have to reach out to Cityside's customer service or "concierge." They are pretty bad. Again, the fiber service is ok but their concierge is horrible. They never answer and never call back.

Short wait and helpful efficient team! Very welcoming and friendly. The staff completed the task…read morequickly and had me on my way!

If you're having issues with Google fiber and live in the area, don't waste your time on the phone…read moreor app, take the time and visit Monica at this location. Long story short, my internet was working and did the on/off, plug/unplug process with customer care and they deemed that I needed a new modem etc. told them I would pick it up but of course they decided to ship it instead. But that was when I met Monica, she handled my frustration professionally and MOST importantly, she was able to fix my internet issue, I got home, it was working. No need to change anything. Go see Monica if you need assistance.

I kept receiving postcards & letters from Cox for $30 per line for 300 MBPS a month service. Last…read moreweekend I brought the postcard to the Laguna Niguel store and I had to wait 25 minutes before someone helped me and then the guy told me..."oh you're not eligible for this offer." When I pushed back and asked him why he said "I don't know but it doesn't show up in the system for you." This week Cox sent me another letter with the same offer - $30 a mo for the next 24 months. LUCKILY - this time I went to the Cox Lake Forest office and was helped by Nick K. When he went into my account he found that the person that had signed us up initially had us on a "roommate account" because the previous owner hadn't shut off her service by the time we moved it. He went in and fixed out account, was SUPER kind and very patient. This was the first time in a long time that visiting a Cox store was a very pleasant experience. This is the new store that I will go to from now on!!! Make sure to seek out Nick K.

Nick. Welcoming, patient, kind, Listened thoroughly to…read moreunderstand what I needed, and was exceptionally knowledgeable on all products/services. All of the above really helped to diminish my stress (over a major life change.) He covered options but also only offered things that would save me money. Genuine and so refreshing! He effortlessly resolved all my needs with no additional costs. Win! Recommend this brand, for this caliber employee and I've enjoyed this cable service for almost two decades.

My modem was under guarantee, Had it less than two months…read more Customer service said go to the store and they should assist, by replacing the modem. Apparently, once again, given an older model, and with no electrical cord. Employees wanted to charge me $75 to purchase a new modem after the old replacement modem wasn't working. there's a difference between T-Mobile and Metro. T-Mobile is what I found out today.

The people that work there Don't listen. I explained what I needed done to my account. After over…read more45 minutes, they tell me something completely opposite of what I had requested will be done to my account. And then they ask me why I'm upset. Because you didn't listen to me from the beginning when I was so precise about what I needed completed. He was texting on his own phone the whole time he's suppose to be attending to me. Their manager was also very rude and even one star is too much for this branch.

This review is for in-store client care . Austin, at this store is an exceptional product…read morespecialist and ambassador. Brand loyalty is built upon good products, value and client care. The standard online customer care with exceptionally long wait times and inconsistent solutions is frustrating to clients and associates. I hope that Verizon resolves the flawed system.

I closed my account with Verizon in Sept 2025 and paid my account in full with a zero balance…read morereported at this store. Unbeknownst to me Verizon continued to charge a line that they failed to close even though I closed my Verizon account. Verizon falsely reported this charge to the credit bureaus which created a negative impact on my credit score. I have talked to 5 different people at Verizon without any resolution. This company has NO INTEGRITY. Be careful people!!!

Amazingly clean work and very friendly/responsive service. Farbod walks you through the set up so…read moreyou know how your home network works. He also provided me with access to home network software and walked me through how to manage. He made it very easy. I have very strong WiFi signal in every corner of my home and backyard! Will be using him for all networking projects!

Service was outstanding . I appreciate how Frank took his time to explain the details of my new…read morenetwork . The TP system he installed for my backyard was exactly what I was looking for . Now I can enjoy my backyard from a distance with tvs, lights and speakers . Well worth the investment . No need to worry about bad or slow WiFi issues . The access points work outstanding .

If I could give Netexem more than 5 stars I would. I've been Matthew's client for my home and small…read morebusiness for the last 4 or 5 years. Each time I requested a service from him, never needed to be follow up by me. Matthew is very detail oriented and trustworthy. His quick response, knowledge, and expertise are over the beyond. I contacted him to setup a fax number for my small business yesterday and Matthew set that up less than 4 minutes with the lowest price I could even imagine and works perfectly for my needs. I would definitely recommend "Netexem" for any individual who likes to lower his/her bills with the greatest service. Thumbs Up Matthew!

Really really happy for well over a year. Have been working with Matthew at NETEXEM. Awesome! I was…read morereceiving 20 + junk calls everyday. I can respect the idea that companies are trying to drum up business. I just don't have time in my day to entertain them. The volume took over my day. NETEXEM did solve the problem for me for a really great price. Monthly program giving me the flexibility to handle all of my phone lines Ads, client's, and prospective new customers. My employees are able to connect directly with me at anytime. They set up my home office network, because I'm working so much from home now! Thank you NETEXEM. Your the BEST! CEO OCContractor, Inc. Dan

I never thought I'd be giving a phone store a 5 star review but this one deserves it…read more I went in yesterday with the intention of taking over my phone number from my current works account. I spent some time with I believe Dylan and he went over a few things like pricing and plans. He let me know that it sounded like the way my company released my number was not correct so I had to get that figured out before I could move forward with anything in the store. I worked everything out with my company, and I went back later in the day and worked with Blaise. I had to accept responsibility of the line on the phone so they put the lowest plan and then I was able to switch it when I went back to the store. Once that was done, I was able to download the T-Mobile app and add the phone that I wanted to attach to my account as the iPhone 17 was no charge. After that, he helped me updating the new phone and then doing the transfer. I spent a total of eight hours yesterday working on my cell phone. Four hours with Apple and got no resolution and then also four hours with T-Mobile. So it was a long and frustrating day of phone things. In the time I spent with Blaise we talked about a ton of different things. He was extremely nice and it was great conversation. I really appreciate his customer service. For some reason, I am having issues with some items on my new phone like only 80 contacts transferring out of 582 but that might be an Apple issue because they aren't able to resolve anything for me at the moment on their end (relating to my Apple ID). The store got busy and then emptied out a couple of times while I was there and everyone seemed very efficient and they were all very friendly. I am really pleased to have had such a great experience with a cell phone store because that is not typical. Also, Blaise is a rockstar at applying screen protectors. He put my skills to shame lol My old phone had the whole top corner lifted on the screen protector.

Stopped in to T-mobile to get a few accessories and the store was very busy. I also looked at the…read morenew S25 just to compare it to my existing phone. The wait was a bit lengthy so I will come back after the holidays as I was out running errands. Satisfied T-Mobile customer. Recommended

We've hired OC WiFi Solutions for multiple projects, full home network build-outs, enterprise-grade…read moreWi-Fi, and several Ubiquiti camera systems across different sites, and the experience has been consistently exceptional. Ryan is a true professional: knowledgeable, transparent, and relentlessly solution-oriented. He walks you through options up front, explains everything in clear detail, and always finds the right path, whether that's a smart alternative or a custom configuration. His workmanship is top-tier. Cabling is tidy, equipment is labeled, racks are clean, and everything is optimized before he leaves. Installations are fast and efficient, with zero wasted time, and his communication is excellent from quote to final hand-off. Post-install support has been just as strong, with quick responses, helpful guidance, and proactive follow-ups to make sure everything is running perfectly. If you need Ubiquiti done right, Wi-Fi coverage, networking, security cameras, license plate readers, access control, or multi-site deployments, this is your team. Ryan and his crew are some of the nicest, most trustworthy people you'll work with, and the results speak for themselves. He's completed numerous sites for us already, and we'll continue using OC WiFi Solutions for many more. Highly recommend.

These guys are outstanding. I got a few quotes before using them, but the other IT services were…read moreconfusing. OC Wi-Fi Solutions, on the other hand, very quickly understood what I needed. It wasn't complicated. They did everything quickly, professionally, and with no hassle. They basically added access points through the ceiling and under the roof, hardwired my stereo equipment and ran cabling all over the place -- totally curing our Internet problems. Reasonable price, too.

Chris installed my Starlink last night, there was a bit of confusion on installation fee and wish…read moreit was honored at the $280 plus $100 for parts totaling $380 I was quoted instead of the $450 that was paid. Chris was extremely professional and took the time to explain the process and mount the dish on my patio cover instead of my house. Chris was extremely professional however I'm giving a 4 star rating because my original quote was not honored, that was disappointing.

We had Starlink installed by Empire Satellite and had a very good experience. Chris was…read moreprofessional, knowledgeable, and efficient. He quickly assessed the best setup, installed the dish on the roof, and ran the wiring inside cleanly and neatly with great attention to detail. Pricing was fair and clearly communicated. While he did arrive late, he proactively texted updates about his schedule, which helped set expectations. Overall, solid workmanship and good communication. I'd recommend Chris and Empire Satellite for Starlink installs.