I really like how the technician works on the device in view, it makes me trust them more…read more The technician was also very helpful in explaining the process which is helpful to me. iPhone 11 screen replacement took less than 15 minutes or so and was a good price!

Went in for a charging port cleaning on a iPhone 13 Pro Max. I was in and out in a matter of a few…read moreminutes. So far so good. Lightning cable stays in and doesn't disconnect from the phone if it moves a little. I don't mind supporting small businesses, but I think the $45 fee could be slightly less considering the amount of time and effort spent. I wasn't told if the tabs or pins were adjusted or not, if so then the fee is justified in my opinion. Will I go back if I need help in the future? Absolutely.

I lost my iPhone at the gym. So I came in to get a phone I bought elsewhere to add to my previous…read moreline at Verizon. Carmen came to help me and I ended up leaving with a New iPhone Air. Carmen literally made my day not only with my new phone and new internet but her customer service, kindness, professionalism and empathy. I literally had a smile on my face for the rest of the day! I appreciate when a person works hard at making things happen even when they are facing difficulties. I highly recommend this store. Carmen did great work and great customer service at the Bristol St Verizon store in Santa Ana.

Mom and I came to this location to get her new phone activated. The only available associate at the…read moretime was Chris. I explained that we needed to get the new phone activated and so we could return the other one. He began looking into the account and said this can't we returned (referring to the new case cover I had also brought in) in which I replied I am not here to return any accessories I'm here to activate this new phone so I can mail in the old one back. He then proceeds to say oh there's an activation fee to do that if you're not in the account. Never even cared to ask for my mom's ID to even check himself. I could tell from his vibe he did not want to help us so we left another location on harbor st. At that other location they were very welcoming and the associate there was very helpful in confirming that mom was associated with the account and no need to pay for an activation fee. All in all Chris was very Rude!! Do not got to this location on South Bristol st.

They have the best customer service and the best prices. Their communication is excellent, and they…read moreare very detailed in their work. I highly recommend them!

I am extremely disappointed with the service and quality here. I paid $140 for a screen…read morereplacement, but the next day the screen started freezing. When I returned (a 30-mile drive), they refused to check it despite arriving 40 minutes before closing. The "6-month warranty" was useless. They claimed the screen was cracked even though I only removed the protector to help them see the freezing issue. As an Uber driver, I couldn't be without a phone, so I had to settle for a broken, taped-up LCD for another $10. That also failed within two weeks. I eventually had to go to another branch listed on their card, where a low-quality, non-original LCD was installed. The phone still freezes constantly. I have wasted time, money, and gas. I expect a full refund for the faulty parts and the terrible experience I've had to endure. Avoid this place if you value your time and money.

I can't knock this place because it was the meeting point where my fiancé and I agreed on (not…read moretryna die) in 2022. Genius Bar reps have always been really nice and knowledgeable. Everyone is friendly. Trying to book an appointment now because some (not all) of my texts are sending and receiving but not all. Tried every way possible to troubleshoot on my own and just want to book an appt but it's not entirely easy to do, so that is frustrating. Even DMV has streamlined a fast way to book appointments! d'oh!

Yesterday, I met with an Apple employee named Kayla who told me how the Apple Air IPad works. I was…read morethankful that she was kind and informative enough to help me with how the IPad notes worked. I learned about how to make those pictures on the IPad notes like they show you on the official website. She told me that the IPad Pencil Pro is the best on this. I learned about how to do the stuff. I also love how Kayla gave me some Apple product trivia. An example would be that I mistakenly thought someone's phone number in the notes was about to be misused by a creepy stranger, but Kayla told me that it's a sample number created by Apple. She was also transparent on me on when the IPad Air M4 and the 17e release dates. She told me that they'll be arriving to the Apple store in-person next week on Wednesday.

Unfortunately reception is horrible In California some…read moreplaces are barely gets a signal. In some spots in Costa Mesa corona Del Mar , pelican hills u can't use internet at all. Also this month they just add $170 to my bill for international calls . And I never called abroad. Offer my call they just wave it. Imagine if you are not calling them, they will be charging u for whatever they want. It's sad.

Do NOT go to this location!!! Or Verizon in general! I went in to purchase a phone for one of…read morethen"lines" they manipulated me into buying. Why does it feel like I'm buying a used car every time I go to purchase a phone? The rep talks to me, goes in the back to talk to their manager, and then comes back out like a negotiation. WTF? I just want a phone what is going on??? I was there for over 2 hours and exhausted to end up with ANOTHER line, a business account, a new internet (which I never even was told this was happening!) a box showed up at my doorstep with a new internet box. I am being charged for 2 internet accounts, my bill is now outrageous. The manager gave me his business card "to help" but when I reached out no answer! I've tried calling customer service but was on the line for an hour, switched to 6 different operators who could not help me! Verizon is a joke!!!!!!

They were very helpul , despite my situation ! amaizing costumer service…read more i had purchased a privacy screen protector cash in another location and whoever helped me didnt put it on the sistem on my account so they were not able to find it on my records but they still honored the svreem protector (i had purchase it before with them wich means u can change it as many times as needed free of charge !) (THANK YOU! ) ;)

The manager Linda and the team are ABSOLUTELY amazing, and T-mobile is great service, and the price…read moreis better than the other phone companies

Had a broken Samsung S24 screen that was not working. Instead of buying a completely new phone, I…read moretook it here and they quoted me a price of $370 to replace the screen with an original factory version. The whole process worked out great and took about 3 hours. Saved me $2000 to buy a new phone.

Needed my iPhone fixed immediately, front and back screen were cracked…read more He responded fast, was able to fit me in, fixed it quickly. Everything is working great, I can tell he knows what he's doing. Quality parts and service. He's in the jamboree plaza Thank you so much