Jason and Daniel provided amazing customer service! They helped me with all my questions about my…read morecellular service and even walked me through logging into my AT&T app. I had tried going to other stores before, and they simply told me to call AT&T. Jason and Daniel went above and beyond to actually help me and make sure I understood everything. Especially Daniel he might have been the most helpful person I have ever met great guy great work great representative They were patient, knowledgeable, and genuinely cared about helping me. Great job, Jason and Daniel --you guys are awesome! AT&T definitely needs more employees like you!

I came in to upgrade my phone and this store usually has Staff that are easy going and friendly…read more However today when I came in, we talked to this guy with a combination of light skinned Hispanic Gentleman with curly dark brown hair. who, I don't know if didn't like people who were Islamic people or if he was buzzed by smoking to much Weed, not being professional at all. I was unaware that you now have to pay a hefty upgrade fee, and you have to follow guidelines, but still to disregard like that hurt my feelings.

Fast service and very reasonable price. Highly recommend my iPad screen was replaced within a few…read morehours. Thank you for the great customer service!

Quick, efficient, and professional. My iPhone screen was replaced in no time, and everything works…read moreperfectly. Thank you!

I lost my iPhone at the gym. So I came in to get a phone I bought elsewhere to add to my previous…read moreline at Verizon. Carmen came to help me and I ended up leaving with a New iPhone Air. Carmen literally made my day not only with my new phone and new internet but her customer service, kindness, professionalism and empathy. I literally had a smile on my face for the rest of the day! I appreciate when a person works hard at making things happen even when they are facing difficulties. I highly recommend this store. Carmen did great work and great customer service at the Bristol St Verizon store in Santa Ana.

4 employees one other customer and they acted annoyed that I would ask about the phones then…read morewhisper to each other as I'm helping my self cause they want my ID to answer a few questions. I bet I'll get an AI response to this post. Basically feels hollow all the way around

Fast and reliable service!! Highly recommend…read more I got my iPhone 15 Pink phone repaired.

I am extremely disappointed with the service and quality here. I paid $140 for a screen…read morereplacement, but the next day the screen started freezing. When I returned (a 30-mile drive), they refused to check it despite arriving 40 minutes before closing. The "6-month warranty" was useless. They claimed the screen was cracked even though I only removed the protector to help them see the freezing issue. As an Uber driver, I couldn't be without a phone, so I had to settle for a broken, taped-up LCD for another $10. That also failed within two weeks. I eventually had to go to another branch listed on their card, where a low-quality, non-original LCD was installed. The phone still freezes constantly. I have wasted time, money, and gas. I expect a full refund for the faulty parts and the terrible experience I've had to endure. Avoid this place if you value your time and money.

I had an outstanding experience at the Apple Store in South Coast Plaza on Tuesday, July 21, 2026,…read morearound noon. I would especially like to recognize the store manager, Tam Nguyen, for his exceptional service and outstanding leadership. Tam spent nearly two hours helping me solve my problem. During that time, he even sacrificed his own lunch break to continue assisting me and making sure my issue was properly addressed. Throughout the entire process, he was incredibly professional, patient, and kind. He never showed any frustration or impatience. He always had a warm smile on his face and kept me informed about the progress every step of the way. He explored every possible solution and communicated with different Apple teams to find the best way to meet my needs and resolve the challenges I was facing. His dedication, professionalism, and genuine care for customers truly impressed me. He made me feel respected, valued, and confident that my concerns really mattered. This is exactly the kind of customer service and leadership that represents Apple at its very best. Thank you, Tam, for going above and beyond. You are one of the best Apple Store managers I have ever met. Your professionalism, patience, and commitment to customers set a great example for your entire team. A great leader creates a great team. Under Tam Nguyen's leadership, I believe this Apple Store will continue to earn customers' trust and welcome many more customers in the future. Thank you for making my experience so positive and memorable.

I can't knock this place because it was the meeting point where my fiancé and I agreed on (not…read moretryna die) in 2022. Genius Bar reps have always been really nice and knowledgeable. Everyone is friendly. Trying to book an appointment now because some (not all) of my texts are sending and receiving but not all. Tried every way possible to troubleshoot on my own and just want to book an appt but it's not entirely easy to do, so that is frustrating. Even DMV has streamlined a fast way to book appointments! d'oh!

Ok so a little about me being a 71 year old get off my lawn guy, I was grumpy when I walked into…read morethe store to deal with a broken phone issue. Ricky was the young guy that greeted me and to make a long story short I actually had a very pleasant and even fun experience. Not only did he handle the issue with calm and expertise he seems like a good down to earth person. I left the store much more positive about the store then when i walked in. I went back this morning because I needed some help with the phone as it was little different than my last one.ricky was there again and greeted me by name! He patiently walked me thru what I needed and even followed up With me later in the day.WOW this kid is great Thanks ricky

1/5 Absolutely…read moreterrible experience at this Verizon corporate store on Harbor Blvd. The customer service was incredibly disappointing and honestly one of the worst experiences I've had with a wireless carrier. Instead of actually trying to help resolve our issues, the entire experience felt frustrating, dismissive, and like nobody wanted to take responsibility. We've been paying Verizon premium prices and expected a corporate location to provide a much higher level of service. That was definitely not the case here. If you're going to charge customers some of the highest prices in the industry, the customer service should reflect that. After this experience, we're seriously considering moving all five of our family lines to another carrier. I would not recommend this location. Save yourself the frustration and go somewhere else.

Marisa helped me with home WiFi I highly recommend seeing Marisa to help you with your phone and…read moreinternet needs. Kind, knowledgeable patient and friendly. Great service

They were very helpul , despite my situation ! amaizing costumer service…read more i had purchased a privacy screen protector cash in another location and whoever helped me didnt put it on the sistem on my account so they were not able to find it on my records but they still honored the svreem protector (i had purchase it before with them wich means u can change it as many times as needed free of charge !) (THANK YOU! ) ;)

Needed my iPhone fixed immediately, front and back screen were cracked…read more He responded fast, was able to fit me in, fixed it quickly. Everything is working great, I can tell he knows what he's doing. Quality parts and service. He's in the jamboree plaza Thank you so much

I had a great experience getting my phone repaired at Mobile Device Repair in Diamond Jamboree. My…read morephone was badly damaged and I was worried it might be expensive or difficult to fix, but the repair was handled professionally and efficiently. The service was excellent from start to finish. The repair was done carefully, the phone looked great afterward, and everything was working perfectly. I really appreciated the attention to detail, professionalism, and clear communication throughout the process. If you need a broken phone repaired, I highly recommend Mobile Device Repair at Diamond Jamboree. Great service, great quality, and very professional!

I just want to say I had the best experience at Verizon store in Irvine, Denny Rin gives the best…read morecustomer service. He was professional and is great at his job. Every time I come into the store he is knowledgeable and has a great attitude and is always willing to help.. Thank you .. you deserve 10 stars... Thank you again, Diona Britschgi

This was the most bizarre retail experience I've ever had…read more I went in considering two different phones, which in this case are $2000+ devices. There were no customers, and the lady who helped me was very nice and helpful, answered all my questions, and I said I'd let her know in a few minutes because I wanted to go hands-on with the phones for a bit and see which one I preferred. Before I could get back to her, however, she got to helping two elderly ladies who were entertaining in their way but very talkative, and it was clear they were in no hurry to get done. After waiting for a long while, I went up to the front, where three associates were sitting, I said I was interested in one of the phones, and the response was 'ok, let's get you checked in.' But there weren't any other customers. I gave them my info, and they asked if I was ok waiting for the lady who originally helped me, who was now dealing with the women who were there as a social event, which is the reason I asked for some else to help me in the first place. I said 'Uh, ok' and went back to the table and waited. Eventually the first lady who helped me took me aside and said she knew her current customers were going to take a long time, and it was ok if someone else helped me. I asked why they just didn't help me when I went up there, and was told it was because she had spoken to me first and they didn't want to 'step on her toes.' That made sense, and I appreciated the nobility of it, so I went back to the front (\m/) and told them she said it was ok if someone else helped me. AGAIN they checked me in even though there were no customers (I didn't have to check in when I first got there and was helped), so again I waited, and after maybe ten minutes I received a text telling me I was up, and an associate was waiting for me at the front of the store. I went to the front of the store and there was no one there. I waited around for a few minutes, and no one came up, no one spoke to me, no one helped me, so I left. After having been there for over an hour I wasn't even all that upset, it was just so strange. I had to process what had just happened as I drove to Best Buy.