Outstanding service at the Verizon store on Harbor Blvd in Costa Mesa! Ricky Rodríguez was incredibly helpful, patient, and made the whole process of replacing my daughter's phone (without her being present) smooth and stress-free. He went above and beyond to make sure everything was set up perfectly. Truly exceptional customer service--highly recommend!.... It's rare to come across this level of customer care. Ricky's professionalism, attention to detail, and willingness to go the extra mile truly made a difference. Thank you for such an outstanding experience! read more

Ok so a little about me being a 71 year old get off my lawn guy, I was grumpy when I walked into the store to deal with a broken phone issue. Ricky was the young guy that greeted me and to make a long story short I actually had a very pleasant and even fun experience. Not only did he handle the issue with calm and expertise he seems like a good down to earth person. I left the store much more positive about the store then when i walked in. I went back this morning because I needed some help with the phone as it was little different than my last one.ricky was there again and greeted me by name! He patiently walked me thru what I needed and even followed up With me later in the day.WOW this kid is great Thanks ricky read more

Unfortunately reception is horrible In California some places are barely gets a signal. In some spots in Costa Mesa corona Del Mar , pelican hills u can't use internet at all. Also this month they just add $170 to my bill for international calls . And I never called abroad. Offer my call they just wave it. Imagine if you are not calling them, they will be charging u for whatever they want. It's sad. read more

Do NOT go to this location!!! Or Verizon in general! I went in to purchase a phone for one of then"lines" they manipulated me into buying. Why does it feel like I'm buying a used car every time I go to purchase a phone? The rep talks to me, goes in the back to talk to their manager, and then comes back out like a negotiation. WTF? I just want a phone what is going on??? I was there for over 2 hours and exhausted to end up with ANOTHER line, a business account, a new internet (which I never even was told this was happening!) a box showed up at my doorstep with a new internet box. I am being charged for 2 internet accounts, my bill is now outrageous. The manager gave me his business card "to help" but when I reached out no answer! I've tried calling customer service but was on the line for an hour, switched to 6 different operators who could not help me! Verizon is a joke!!!!!! read more

I am so tired of Verizon customer service offering one thing and then you go into the corporate store and they don't have it. I've gone into the store three times now directed from the 800 customer service number and all three times corporate store says they don't do anything for their clients. Verizon is worthless, if you continuously like fighting bills that go up even though they say it's a locked price for a certain period of time, then this is your group. Crappy service, crappy customer service who tells you whatever you want to hear just to get you off the phone, and then no service at the corporate stores. Meanwhile, the other stores, will tell you anything they need to tell you to sell you a phone. This company is scamming its clients. If they offered you a bill that was gonna stay permanent for a certain period of time and it keeps moving up, let's start a class action suit. I'm all on board and I'm tired of hearing how big corporations bully the individual around. If you're looking for phone service, go elsewhere, that's my recommendation read more

We have been trying for 6 months to correct our business account NO ONE returns calls Yesterday Cesar Gonzales was to do a scheduled call with our daughter a Tax Atty at 530 don't call or answer the multiple messages left INCLUDING by my husband a President of a company. Both very busy and very aggressive schedules. Verizon wonders why everyone is leaving NO customer service!!! 3/7/26 Thank you for the response .Please provide contact information; email and phone number, for Orange County/Huntington Beach Business Manager to facilitate possible resolution. 3/13/26 BEWARE! They will not help on any level! No contact information even going to multiple stores including Jason at Costa Mesa Harbor Location.Turn out Cesar is the manager at multiple locations and even with Jason sending him a message did not receive a return call to help. We will continue to go up the chain trying to find someone that cares. Stay AWAY.Verizon just refuses to release clients as overcharge!!! Multiple customers at the Costa Mesa complaining same issues...GO to ATT.. better service coverage and Employees that actually care!!! read more

Ordered an item for pickup from their Express Pickup Locker. Loved it! Item was ready in less than 2 hours. I just walked up to the locker, punched in my phone number, confirmed the access via my phone and BAM. Door popped open and I was good to go. It was so frustration-free and I loved it. Parking is easy and free. Right in front of the store and plenty. Next time I have to get something without the wait, I'll definitely use this feature again. read more

Verizon - Mobile Phones Near Me - Costa Mesa, California

I rarely take the time to write negative reviews, but my experience with Verizon Wireless has been so consistently frustrating that I feel people deserve to know what they're getting into. I've been a loyal Verizon customer for years, hoping things would improve, but this store has shown me that customer care is no longer a priority for them. From the moment I walked into the store, the staff seemed completely uninterested in helping customers. No greeting, no eye contact, no sense of urgency -- just a group of employees who clearly didn't care whether I stayed or left. I explained that I had been having issues with my internet service for several months and that speeds had noticeably dropped compared to other providers in my area. Instead of showing concern or offering to troubleshoot the issue, I was met with blank stares and vague answers. It felt like they just wanted to move on to the next person or get back to whatever they were doing. What made the experience worse was that I specifically mentioned I was thinking of switching providers because the service quality has gone downhill. You would think that might prompt someone to at least try to retain a longtime customer -- but no. They didn't even ask why I was dissatisfied or what could be done to make things right. The lack of interest or effort to keep a customer was shocking. It's almost as if they've given up on providing any level of personal service. To make matters worse, the internet performance in my area has dropped so significantly that I can't even rely on it for work or streaming. Calls drop, data speeds lag, and the so-called "5G coverage" is inconsistent at best. When I raised these issues, the response was basically, "That's just how it is right now." No accountability, no solution, just excuses. At this point, I've had enough. Whenever I actually want reliable internet service, I end up going to Spectrum, where the staff is friendly, professional, and genuinely tries to help. It's sad when you have to leave your own provider's store and go somewhere else just to get good service. Verizon used to be known for quality and reliability, but those days are clearly over -- at least at this location. The attitude, the lack of communication, and the complete disregard for customers make it clear that they no longer value the people who pay their bills. I strongly recommend anyone considering Verizon to think twice. Don't be fooled by their advertising -- the reality is poor customer service, declining network performance, and zero accountability. I'll be switching providers soon, and I can honestly say I won't miss dealing with Verizon Wireless one bit. read more

Just wanted to give a shoutout to Jason for being such a hard worker. Hard to find nowadays...You could see he really tried to help every customer to the best of his ability when the store was super busy; with no bad attitude and with a smile. He really went above and beyond to help me with my phone issue. read more

I have been sitting on writing this for some time but finally gathered the courage too... tried to find the nearest store near me for a potential device upgrade. arrived and the whole store was a mess... found it very difficult to get aid for my concerns. when the manager vincent finally was able to attend to me, I felt blown off and not important. really making me reconsider my verizon contract! do NOT recommend this store! they need to restaff or hire a new manager read more

This is the Verizon location you MUST pick, do not go to any other Verizon if you want fast and friendly and efficient service. Lalo is the best. read more

Monica was sooo amazing, knowledgable and exceeded my expectations!!! So patient and thorough

Harbor Blvd Corporate Store: If I could give a zero I would. I don't go on Yelp and write reviews, but since there seems to be absolutely no way to actually call a store anymore and try to find a district manager to talk to I am hoping your corporate will read this review. My family has been a customer for 21 years. The manager "Vincent" and the other guy who was also working as a manager on Sunday December 7th are the absolute worst. So incredibly rude. They both had a "I don't care about your problem " Actually the least professional Verizon experience I have ever had. The second manager even walked away from the phone while the 1-800 customer service rep "Angel" was trying to sort out what happened to my 12.30 appointment that "Greg" at that 1-800 had scheduled for me. I had just spent two hours on with customer service buying a new phone and they scheduled an appointment for 12:30 at the Costa Mesa store to pick up and handle the transfer and etc. Well not sure what actually happened to that appointment ~ but someone dropped the ball. Ok can live with that, but how these guys treated me is unacceptable. Zero manners. Once I got to the store Vincent said "No, there is no appointment mentioned here, there are 7 people ahead of you. You will need to come back at 3.00". I tried to explain that Greg from the 1-800 made the appointment. This was the time he gave to me over the phone multiple times during our call. Maybe Greg messed that up, although Greg was great. Anyways, Vincent said call the 1-800 to talk to someone as he didn't want to deal with me about it. Very, very rude. Finally got a gal named "Angel"on the phone and the second mansger guy wouldn't even let her finish talking and walked away from the call on my phone with her asking to please accommodate my appointment. Angel was shocked how unprofessional he was, truly unacceptable the way he even treated a fellow employee. Just left in the middle of their conversation. These two men have no business working with the public if they do not know how to treat customers . There is obviously zero accountability at this store since all I can do is leave this review that no one will probably ever read that matters. I am completely put off by how unprofessional, uninterested in my problem they were as if they couldn't be bothered. Just awful. Verizon ~ you need to have a direct place where a customer can actually have contact with someone that overseas this kind of rudeness. Attitude is everything. They could have said, "I don't know what happened, I am sorry about that, especially after hearing you spent two hours on the phone and then driving all the way over for an appointment. Let's see how we can resolve this problem and help you out!" But nope these guys could not be bothered and shame on them! Vincent had an opportunity to try to resolve the problem but he was jerk. Sorry but that's the word that fits him yesterday, Even my daughter was like, what is going on with the guys that run this store. read more

Stay away from this store - long waits no help rude - if you don't know to sign in then you'll sit there with thumb up your .....

2.24.2025: I came into this store after having a nightmare of an experience with a Victra store. I walked in just hoping to get some billing questions answered and had every intention of switching phone providers because my recent experience trying to return a phone to one of the Victra stores was an absolute disaster. I walked in with minimal expectations and mentally ready to switch phone providers before my next bill. Diz changed my mind. He was friendly, knowledgeable, and proactive. Easily one of the best customer experiences I've had in my life. He provided clarity on all my questions and even anticipated some questions I had before I asked him. He was understanding of my recent experience with Victra, and I can say with 100% certainty, I wouldn't be a client today without the great customer service Diz provided. Promote Diz and give him a raise - he was able to transform what would have been my last visit, into an experience worth coming back for. Thank you, Diz! read more

Customer service. And though the store was busy, I waited 2 hours and then when 2 hours was over, I finally had a sales associate help me. I had just replaced my broken cellphone with a new one like my old one. And because I, at first thought it was lost and possibly stolen, I got help with having services turned on. But I'm also glad I was able to transfer all my files from my old to this new phone myself prior of which I saved myself the heartache of having to pay for them to do all of that transferring. Monica the associate was super. It only took her 5 minutes at the most to get my cellphone service back on because I wasn't able to do that particular procedure myself. So anyway, I recommend this location to anyone, interested of shopping for a new cellphone there. The people there are super. Couldn't ask for a better store. read more

23-year customer, have always paid premium prices to have Verizon's better service and coverage. Over the last 10 years there has been a steady decline in service to the point that we finally made the leap and switched carriers. Other carriers have caught up with coverage, offer welcoming service and have more competitive pricing. Went into the Costa Mesa store to get assistance to pay our balance off so that we could be complete with Verizon. The store manager, Jason said he could not help us and had no empathy whatsoever. He was rude, condescending, even sarcastic. There were two employees standing near him who had their heads down and were noticeably uncomfortable, as were we. It costs nothing to be kind and respectful to people. I'll leave this review in case it helps someone. You might want to try a different store, or better yet, a different carrier. read more

Vincent helped me out amazing help, Jason was amazing also. Thankful for them both. Very professional and calming.

An employee with a man bun snapped so horribly at a frustrated elderly man who was having trouble paying his bill. After signing in the man asked, could you just maybe help me out and the employee RAISED his voice pointing to the last three people he had checked in and said, LOUDLY, I can't put you in front of the last three people I checked in, I can't do that to them! The elderly man wasn't asking him to he merely asked could you show me how to pay my bill online!?! The poor elderly man was shook up and noticeably embarrassed and in frustration he snapped at the employee and left the store. The man bun employee was so clueless rather than simply helping him or saying, let me sign in the lady behind you and I think we can fix this for you pretty easily. The employee Chose to dramatize the whole situation. I stood up for the customer and asked the employee why he was choosing to Antagonize the situation instead of handling it professionally? As employee walked away from me I asked if he was going to sign me in and as he turned I took his picture and he told me to get out of the store. I said why and he said because he took my picture. I said bc I plan to Yelp what you did to the elderly man he said fine and I'm asking you to leave. so I went down to the Verizon store in Newport Beach and there was differe elder man sitting on the bench, so frustrated saying he cannot even enter the Verizon store on Harbor Boulevard in Costa Mesa because they are so busy and so rude every time he goes in. So you have a situation here you've got an employee who antagonizes your customers. Pretty funny he had his name tag turned around most likely intentionally. Photos cannot hide his identity. read more

Verizon - Verizon on Harbor Boulevard Costa Mesa very mean employee who antagonized and embarrassed an old man who was frustrated trying to pay bill - Mobile Phones Near Me - Costa Mesa, California

Jason the manager didn't want to help us. My dad came in by himself and he was told he had to purchase a third line to get a new phone because his phone would not charge. He said let me talk to my daughter first. Saul was helping us and told us we were should go to the apple store. we wanted to upgrade his phone and because he has been a customer for 20 plus years we would like to get the bill decreased however they were not empowered to help he told me anything we would do would not increase our bill!! What happened to Good Customer Service? Folks who are older just don't pop into the apple store and embrace change. I am not a technician? Is what Jason kept telling us! I am very close to changing providers....Customer Service should matter...i use to drive from la habra to come to this store because of the exceptional customer service...not anymore!! very upset with the lack of customer service!! read more

I bought a new iPhone here. They made me get a new phone number. I canceled old service to old number. Now it's impossible to change my phone number with Apple because the codes go to old phone number to confirm. I wasted an hour at the Apple Store in Costa Mesa who made my phone much worse. The location is screwed up read more

Best Verizon store. Best experience. Customer service was stupendous. Love my new iPhone

Just wanted to say my partner and I came in here with the intent of trading in our phones for the new 16 and we had the best assistance and experience from Monica! She was so patient, understanding and so helpful throughout the whole process! Process was very smooth thanks to her!! read more

Verizon on line and telephone customer service is the worst ever. They can deducted that auto pay but assisting with an issue is a nightmare. I have been on the phone for 45 minutes and the agent still can not figure out why I can not retrieve my information when is follow the steps. click on the box that says Forgot user name.......to reset it they want to send me the information via. USMAIL.......I will be changing my internet as soon as I can get of this absurd phone call. Star rating -97 read more

have been having serious billing issues with verizon for over 6 months regarding a closed account and usually go to a different store to try to sort it out. have not been having any luck, but today tried to fix the issue at the costa mesa location and was very grateful for the staff here, especially the manager diz. he went above and beyond to help with the issue. thank you! read more

I have been a loyal customer for many years. Customer service is always great on the phone, but this location needs management. I had a serious problem with my cell today, and as a government worker needing to be in contact with co-workers and with an elderly parent to maintain contact with, I needed help. I was there 2 minutes after opening and was told 2 people ahead, you'll have to wait. The guy checking people in was doing personal texting and another employee was laying down shelf paper. There was one guy helping a customer. After a while, I begged the check in guy again and was firmly chastised by the girl laying shelf paper that I would have to wait and both workers were busy. Finally, check in guy says well, let me look at it for you. He fixed it in a few minutes and I was back to work. Management needs to train workers that customer service is very important and that all other companies are getting much better at it. I get that laying shelf paper was important, but getting people past their problems and back to their daily lives is what they are there for. At least they should make an attempt to multi-task and act like they care. read more

I fully agree with the many other Yelpers who gave this Verizon store 5 stars. We, a family of four, arrived at this store near closing time, but everyone there stayed late to help us. We encountered many issues transferring data and services to the new phones. Perhaps our kids have modified their phones too much. Every rep there cheerfully gave us good service with a very helpful attitude. We would like to thank everyone, especially Jason, the general store manager, who went above and beyond to get the work done for us. I highly recommend this store for busy families with tech-savvy kids. read more

Oscar! Patient gentleman with glasses is lowkey a super hero. Has helped me multiple times. I am sometimes irresponsible with my phone. He pushes me to be better. He has definitely saved the day once again! I only want to deal with Oscar when it comes to Verizon! You rock! read more

I gave this location a second chance because the initial rep Joe was so unhelpful. We walked out. Today our rep was Tyler. He was patient and looked for the best deal for us. The best customer service! He explained everything well and was very informative and interested in our needs. If you go to this location, ask for Tyler! read more

Go in and ask for Carlos ! He is the best!! Speaks English and Spanish He made the whole process so easy and nice for me. Even at 30 I was lost on what phone and what to do, they take the time to find you the best deals! Definitely will be back read more

This review is for the Verizon store on Michaelson in Irvine,CA. My husband & I have had to make two recent visits to this store. Our first visit we worked with a young man named Matt, he was friendly & warm and knowledgeable helped us figure the best use of our phone lines. Our account has quite a few layers so we were confused ourseloves; Ryan (I believe he's a manager, stepped in to help us get everything straight. Both are amazing to deal with. (I'd rather go buy a car than go the phone store) We went in today and were lucky enough to get the both of them again! Matt helped us set up our new phones & iPad. I saw a promotion in store and Ryan explained all the Modem for internet, I'm happy to say we're on the 30 day trial for our WiF. Ryan explains the fine print, very good sales without being pushy at all. (My husband & I both have sales backgrounds) To wrap this up Matt & Ryan are an asset to your team & I now look forward to seeing them at the store! read more

Jordan bait and switched me and did not disclose that swithcing to a verizon business account would result in a contract. I have a hearing problem and autism and I have always trusted verizon. I would be fine with a working apple watch but the cell service has never worked and I have been billed for months and its sad that verizon business has gone to this level 2 "specialist" is what it says on the tags. Also I had to buy my way out of their problems. Pathetic its not the people. The system is broken. SAD WORLD 2023 #VERZIONDISRIMATES read more

Came in here after my wife bought an iPhone directly from Apple but was instructed to go to Verizon directly to help with activating a new SIM card. Was greeted by a worker who was not wearing a mask and told us that it might be some time until we can get some assistance so we just needed to hang out in-store until then. My wife had to tell him twice to put it on since it was lazily around his neck which is just awful customer service, but what made less sense was that he was just standing around while we and several other customers were waiting to be helped. What purpose does he serve if he's just going to greet people, tell people to wait, and continue to stand around with his tablet as if he is capable of helping, but instead do nothing? And even after putting on the mask, when he was walking around telling everyone just to wait a few more minutes, he'd continue to take it off before talking to everyone - which defeats the purpose of wearing it. Nevertheless, we finally got assisted by someone else in the store who "fixed" the SIM card issue for my wife. Despite the phone not working yet, he told us that were free to go home since it would "take some time" for the SIM card to be activated in her new phone - but three hours after getting home, the phone still wasn't working. Since the phone wasn't working, I used the Verizon "Chat With Us" feature on their website to work with someone who was way more efficient at fixing the issue. I wish we knew to do this earlier as it would've saved us a ton of time and effort. What was the point of coming to this store? Everything we needed to do was resolved online. Thanks for nothing, I guess. read more

Absolute trash. The speed drops to below 1Mbps regularly ruining any streaming or Remote Desktop work. Absolutely not worth the price or hassle of dealing with it. The connnection magically gets bettter if you test through the app then drops immediately after. read more

Vincent, The manager here took such amazing care of me when I went into this location. He is the embodiment of great leadership and amazing customer service and should be promoted to a District leader or area manager simply because of his empathy and competence as a business owner/leader. I went into this location to pick up the internet box that I purchased for home internet. During my pickup, I decided to share a horrible experience I had at the Verizon Downey Landing location on Firestone/Lakewood blvd. That location took advantage of my elderly father who has dementia and sold him a flip phone with a $50/month bill along with a protection plan, all of which cost more than the phone itself. It was simply elderly abuse, which is illegal, just to make a sale. When I explained this situation to Vincent he was so concerned for my situation that he connected me with escalations/customer service dept right away to have them help me with finding a resolution to this issue since I paid out of pocket fees to reverse the entire account for my father, which should have never been opened in the first place. Customer service vehemently apologized for that Downey store's negligence and assured me they would provide me with a refund. This all could have been handled at the Downey store, but the manager there refused to help me and proceeded to deny all wrong doing. This location however, in costa mesa is the complete opposite. They are there to take care of their clients in the best way possible and not take advantage of their clients just to make a sale. This is exactly how I felt before I left. I am so appreciative of Vincent and his entire staff here. They should all get a raise and lots of praise for excellent service and customer retention. You guys are the best! Thank you for listening and solving my issues. I will highly recommend this location to all my friends and fam. read more

Kace was extremely rude and unhelpful she needs to be removed from your customer service experience if Verizon would like to keep the customer s happy the 3rd party store on 17th went above and beyond wish I could say the same about kace at the Verizon corporate store on harbor read more

Verizon - Mobile Phones Near Me - Costa Mesa, California

George helped us on Thursday night, he was so helpful and patient with us! I was a bit frazzled and confused coming in to help but he was able to clear up my confusion so easily and assisted us with all of our needs. Thank you for the great service! read more

Made the switch from AT&T back to Verizon. Had been with AT&T for 5 years and now I'm back with Verizon bc of all the dropped calls in my house and around CM. When I walked in last night to pick up my SIM card Felipe took such good care of me. Explained as my service transitioned for one evening I would possibly have some dropped calls, also how the WIFI extender works. He made me realize the difference in service levels between AT&T and Verizon. When I walk into AT&T they kind of blow you off, the caliber and of people working there is very low. But Felipe reminded me what it's like to be treated like a "very important customer." Even gave him his cell to call him if I had any problems or invited me to let him know what the service was like after I made the switch. Thx Verizon team--so Glad I made the switch back! read more

Short wait time, efficient, friendly! Ally was so nice to work with - She's smart, knowledgeable, and worked hard to get me what I was looking for. Store manager, Riz was working with someone next to us and he was additionally helpful... he even went above and beyond to help me put my glass on my screen after closing time!! Thanks to you both for a virtually painless experience in upgrading my phone! read more

I am existing 10 line/phone Verizon customer and went in to pick up a phone I paid for online. I only had a picture of my license and passport on my Verizon phone and was turned away because a picture of a picture wasn't sufficient. Manager (Brandon or Justin) was extremely rude and told me to f...off...never ever use this store - you've been warned. read more