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    Wireless Superstore

    1.0 (3 reviews)
    Closed 9:00 am - 8:00 pm

    Wireless Superstore Photos

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    14 years ago

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    15 years ago

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    T-Mobile Experience Store

    T-Mobile Experience Store

    2.7(13 reviews)
    2.4 mi

    We switched from Cox high speed internet to T-Mobile 5G Home Internet because of a major increase…read morein Cox's monthly fee. We went for the highest T-Mobile Home Internet plan with the 2 devices: a Gateway & WiFi Mesh Access Point was sent to us and we found switching over and installation to be quick and not difficult. The speed was to be about 200-300 mbps and ends up being about 135 mbps. Why the difference? Because our devices are wireless. Our everyday speed for internet and television streaming is adequate. The beloved T-Mobile customer service is VERY disappointing. For example, when addressing an issue, they said they will email me a link for a VISA gift card to be after 90 days of service. They did not send me the link and when inquired about it they told me it was too late. I told them I never got the link so it took me several calls, being on hold, and transferring me, and then giving me reassurance which ended up being just words and a few lies on what they told me and promised. This involved hours of phone time, and when they decided to enable me to still be eligible for the gift card, they told me it would take "10 weeks, plus or minus 7 additional business days from when it is approved". During this process I was told 3 times I would get a confirmation email, which I never got and also a call back pledge which I never received. So more lies. Gone are the days of their award winning customer service. Now I will be waiting to get the digital MasterCard gift card which I have my doubts about ever receiving. UPDATE: After jumping through hoops and waiting weeks, I DID receive the Promotional Digital MasterCard. To add insult to injury, my home security system has been giving me problems and after a 2 1/2 hour service visit they told me that my T-Mobile internet was inadequate for my security system making it's features unaccessible except for working only intermittently - great huh? I will consider switching from this service when feasible but now I cannot enthusiastically recommend using it.

    The sales person sold me a screen protector by telling me that if the protector fails to protect…read morethe screen it would be replaced. We were never told you had to have a 360 warranty as well. We have to phones and lines. Even if you have the 360 service plan you still have to pay for major repairs. I would recommend purchasing a protector from somewhere other than tmobile.

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    T-Mobile Experience Store
    T-Mobile Experience Store
    T-Mobile Experience Store

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    Phoenix iPhone Repairs - Scratches under the glass that weren't there before the replacement

    Phoenix iPhone Repairs

    4.3(127 reviews)
    6.7 mi

    Unbelievable service! I was sent to this store from a sister store just 3 miles away because the…read moreother store didn't have the exact part in stock. The owner of the other store called this store and explained to them that they were sending me down and what needed to be done to fix my iPhone charging port problem. I paid at the other store and drove the short distance. When i arrived, I was greeted with a smile and was told it would be about an hour. I was so pleased! I went and sat in my car and jammed some music. Then I looked over and one of their signs said 'repair speakers' it dawned on me that I could barely hear when speaking on the phone. I immediately jumped up and ran in. He was still working on the port and I asked him if he could look at the speakers. He said no problem. When it was all done, he said the speakers were just dirty and that he cleaned them for me. He even had me call his phone so I could hear the sound quality. It was amazing! I could hear the other person talking without putting my phone on speaker phone! So now other people won't be listening when I try to have a private conversation with someone. I highly recommend this store just by my experience with them!

    I went here to get my phone fixed left with it in worse condition. I have android parts in my phone…read morewas not told what was going in it. Went to a new place and they were distraught with the condition of the 'fix'. I would advise you to NEVER consider coming here. Save your money and go elsewhere where they can do a good job.

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    Phoenix iPhone Repairs - Burnt in or otherwise damaged screen on my replacement

    Burnt in or otherwise damaged screen on my replacement

    Phoenix iPhone Repairs - Touch ID sensor not working on my replacement iPad

    Touch ID sensor not working on my replacement iPad

    Phoenix iPhone Repairs - Phoenix iPhone Repairs

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    Phoenix iPhone Repairs

    Wireless Superstore - mobilephones - Updated June 2026

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