Excellent customer service! I went in to buy a phone, and I was presented with various options. I…read morefound the perfect one and will definitely return for my future purchases! Check them out!

sierra at the Target Store assisted me in signing up for Consumer Cellular today. Verizon gave the…read morewrong code and we spent hours trying to fix their mistake. Sierra never gave up and finally we were able to get the correct code from Verizon and get my phone set up..During that time, while we were placed on one hold after another, she waited on other customers and never lost her cool. Several seniors came by for assistance. She handled their problems, treated them with kindness and respect.. I am 87 so also a senior. I have no respect for Consumer Cellular because they employ dedicated employees like Sierra. She deserves a raise! Thank you.

My experience was excellent here. Went to pickup online order today and was my first visit to this…read morestore. They had perfect arrangements due to COVID situation. A guard outside who makes you stand outside with 6 feet social distancing. They had mark on floor outside directing where to stand. Someone comes out to assist you and I must say associate was immediately there to attend me. Since it was pickup order so i was handed over the package outside itself instead of being taken inside. Associate was prompt and very friendly. Everyone had mask on their mouth. Nice smooth experience on my first even visit to this store.

worse customer service when it comes to Verizon Business. They have outsourced everything and no…read moreone can help . Very frustrating. Won't advise you to go with Verizon Business.

Such a good business!! Very professional and friendly people that work hard tbh! I enjoyed the…read moreexperience and will definitely come back and if you need your phone fixed for a good price then you MUST go here!! Side note it's a great place to go because they actually fix your phone perfectly and in a timely fashion which is good news:))

From the owner: With 10+ years of experience, we are offering extensive services for our customers. Our extremely…read moreprofessional technicians are always here to provide any kind of assistance for all types of electronic and cellphone issues. Regardless of whether its a software or a hardware problem. Cracked screen, water damage, black out, battery or charging port, we can fix any and every known problems to any electronic device. Also we carry a wild variety of cellphone related accessories.

We switched from Cox high speed internet to T-Mobile 5G Home Internet because of a major increase…read morein Cox's monthly fee. We went for the highest T-Mobile Home Internet plan with the 2 devices: a Gateway & WiFi Mesh Access Point was sent to us and we found switching over and installation to be quick and not difficult. The speed was to be about 200-300 mbps and ends up being about 135 mbps. Why the difference? Because our devices are wireless. Our everyday speed for internet and television streaming is adequate. The beloved T-Mobile customer service is VERY disappointing. For example, when addressing an issue, they said they will email me a link for a VISA gift card to be after 90 days of service. They did not send me the link and when inquired about it they told me it was too late. I told them I never got the link so it took me several calls, being on hold, and transferring me, and then giving me reassurance which ended up being just words and a few lies on what they told me and promised. This involved hours of phone time, and when they decided to enable me to still be eligible for the gift card, they told me it would take "10 weeks, plus or minus 7 additional business days from when it is approved". During this process I was told 3 times I would get a confirmation email, which I never got and also a call back pledge which I never received. So more lies. Gone are the days of their award winning customer service. Now I will be waiting to get the digital MasterCard gift card which I have my doubts about ever receiving. UPDATE: After jumping through hoops and waiting weeks, I DID receive the Promotional Digital MasterCard. To add insult to injury, my home security system has been giving me problems and after a 2 1/2 hour service visit they told me that my T-Mobile internet was inadequate for my security system making it's features unaccessible except for working only intermittently - great huh? I will consider switching from this service when feasible but now I cannot enthusiastically recommend using it.

The sales person sold me a screen protector by telling me that if the protector fails to protect…read morethe screen it would be replaced. We were never told you had to have a 360 warranty as well. We have to phones and lines. Even if you have the 360 service plan you still have to pay for major repairs. I would recommend purchasing a protector from somewhere other than tmobile.

Unbelievable service! I was sent to this store from a sister store just 3 miles away because the…read moreother store didn't have the exact part in stock. The owner of the other store called this store and explained to them that they were sending me down and what needed to be done to fix my iPhone charging port problem. I paid at the other store and drove the short distance. When i arrived, I was greeted with a smile and was told it would be about an hour. I was so pleased! I went and sat in my car and jammed some music. Then I looked over and one of their signs said 'repair speakers' it dawned on me that I could barely hear when speaking on the phone. I immediately jumped up and ran in. He was still working on the port and I asked him if he could look at the speakers. He said no problem. When it was all done, he said the speakers were just dirty and that he cleaned them for me. He even had me call his phone so I could hear the sound quality. It was amazing! I could hear the other person talking without putting my phone on speaker phone! So now other people won't be listening when I try to have a private conversation with someone. I highly recommend this store just by my experience with them!

I went here to get my phone fixed left with it in worse condition. I have android parts in my phone…read morewas not told what was going in it. Went to a new place and they were distraught with the condition of the 'fix'. I would advise you to NEVER consider coming here. Save your money and go elsewhere where they can do a good job.

I walked in looking for a phone and a simple plan. They were in the way instead of making it easy…read more I left.

I popped in here right as they opened on a Sunday morning and Matt had me in and out in under 10…read moreminutes. It seemed like nothing on my phone was working. Camera and gallery, Facebook...all zonked out! I thought for sure I was going to need to leave it. Matt replaced my Zagg Shield, got needed updates done and had me out all smiles, wishing me a great day, easy breezy! What a great experience!

Went into get my daughters line added to my plan and was helped by Pedro Cruz. He did a phenomenal…read morejob and even took the time to helped walk me through all the details of my account thanks so much Pedro I will definitely keep coming back here for his help for anything else !

I went in and had an appointment with Leslie - she was with other customers because I was about 5…read moremins late, but she helped me right after. She was very sweet, patient and helpful throughout the entire process. I was asking her a lot of questions, but she made me feel like my questions mattered and resolved all my concerns. I would recommend her to anyone in need of help. Thanks, girl, for being patient with me :)

10-6-2022 UPDATE Had a little issue with my phone, it's been…read moreacting up for the last couple weeks and today it just kept dropping all of my calls, so annoying. They were kind of busy but it didn't take long for me to meet Emily she was so helpful, and professional and figured out what was going on. Thank you Emily I do always seem to get the best who works at this particular store.

No customer service . They are pathetic they just want to sit there and do nothing. They send…read moreeveryone to the Apple Store. Lazy salesman.

Great deals and phenomenal selection of devices Apple and android and yes they did have that pretty…read moreorange iPhone 17 pro max. A tad busy in the afternoon but was in and out in a matter for 25 minutes. Just came in to add a line.

Verizon suspended my cellular service because I cancelled wireless internet service after 30 plus…read morefrustrating days trying to get it to work properly. Verizon has demanded that I pay $800 for wireless internet "perks", most of which I DID NOT USE in order to restore my cellular phone service that was NOT delinquent. A trip to the Verizon store was useless. Staff could not even connect me with someone who could help me. My phone is disconnected and nobody at Verizon finance will help me until I pay $800. I am a senior citizen with health issues who lives alone and my doctors are calling my emergency contact to check on my welfare. I would appreciate any assistance. I would post a contact number but well...

Not my typical spot to review but couldn't let my experience go unnoticed at this location- Ross…read morewas incredible. He worked with our family for hours making sure we got set up, got the best deal and walked away with exactly what we needed. We had to come back the next day to get some more help and he went out of his way to support us once again for another few hours. Truly one of a kind service. Thank you, Ross!

I would recommend another location. Waited 30 minutes with zero acknowledgement that we were even…read morein the store. The employees need to learn how to make eye contact and talk to people