Excellent customer service. Replaced iPhone battery that they stocked and only charged me $129.00…read morewith a 30 day warranty within 1 hour. Very pleased with all of the above.

Quick and expert service. They fixed my phone and it didn't cost much! Total life saver!read more

Yulia was a lifesaver. She helped me at end of night when she was about to close. She was able to…read morefind a solution for me and I am eternally grateful for her staying beyond closing to help me with my problem. I would without hesitation recommend this business and Yulia for your phone repair needs.

They fixed my phone screen but the charging port stopped working. They refused to give me a refund…read moreor fix the charging port. Wtf. Stay away from this place

I was gifted an I pad out of State family member. I picked up IPad and Greek Squed would set it up…read more Got home and it won't connect with WiFi. Now I'm told I have to pay tp get the service again ??? When I bought my Cell phone a few month back , great service. I expected if I have problems with my IPad or Cell I would get service. I can't phone you directly even with a Vermont phone number? I need to contact someone at your store which I'm a live miles from. Cynthia R.

It's great walking into the place and having the immediate question do you need any help but when I…read morego up and ask if somebody could meet me so I can purchase a $500 game console including another $200 of games and nobody comes by for 10 minutes. I'm gonna leave I would've been on my merry way with the new stuff, but with the lack of service and employees, just staring at their feet I'm not gonna waste my time or money here.

I had to go shopping for a new phone, the last one was four years old, a relic!…read moreI have AT&T and was pretty happy. I got my last phone on Dorset St which is one of the corporate stores, and decided to try a store that acts as an agent of AT&T. I highly recommend Natalia, in the Shelburne shopping plaza on rt. 7. I visited twice she listened gave me several choices of data packages, I had already decided on Samsung after a fair amount of research and she agreed it is a good phone. The phone has to come by FedX but meanwhile she showed me a lot of things I can do with the phone. This store also gives you the promise of helping you after you get the phone to get setup.

Called to ask if they had a phone in stock so I could replace my broken phone. Associate told me he…read moredidn't know whether it was in stock and advised I should call back in 30-45 minutes to check again. I've never had to work so hard to spend $1,000.

I had a very unsettling experience at the Verizon near UVM. I went in to get help with a new phone…read moreand even before I could explain the problem, the older man working there, interrupted me and yelled that there would be a restocking fee. He also demanded to know where I had gotten the phone. When I tried to explain that I was an Verizon customer and had gotten an upgrade online, he was unprofessional and abrasive- cutting me off and shoving the box at me over the counter. He would not let me explain what I needed. I left and went to the Verizon in Williston and was helped in a calm and professional manner. The problem was solved within 15 minutes and the Verizon employee in Williston neither yelled, interrupted or shoved the box at me.

Been having issues with my phone foe about one month. Today the problem continued again this time…read morethey could not fix the issue no idea what could be the cause left me without a working phone. Took my phone to the outlet in essex junction and within 15 20 minutes the issue was fixed. Do not take your phone concerns to this store.

I purchased a laptop yesterday and I was so pleased with the customer service at this Staples…read more Matt helped me to research what type of laptop was right for me and was very honest and open about the different brands. He helped me find a laptop that was in stock and was super professional during the whole experience. I never write reviews, but his helpfulness was way above and beyond. I will be purchasing other electronics from this Staples in the future. Thanks Matt!

Hostile Management - Disrespectful to Disabled Veterans and the elderly…read more I have lived in Burlington for more than 20 years and have shopped at this store for that long, but I will never step foot in this Staples again. I was treated with utter contempt by the Assistant Manager, Philip Bosley. After a simple shipping error, he began yelling at me and calling me names like "loser" and an "a-hole" trying to convince me it was my fault for the error when I returned a small box of $300 ink to the store Monday night where they put the Staples shipping label on a box and by Wednesday the same box was sent to my house not to Staples. As a disabled veteran, I don't expect special treatment, but I do expect basic human decency. Instead, I was publicly humiliated when the manager used the store's intercom to announce an "incident" while I was sitting quietly waiting for the police he called. He even gave the police the wrong car's license plate (my neighbor's). If you are a veteran or a senior, be careful at this location. Philip's 23 years at this company have clearly left him with zero customer service skills and a lack of respect for those who served. I'll be taking my business to the Williston store or elsewhere from now on. I even called the next morning and asked to speak to the store manager when Philip said he would call the police again for calling the store and was still yelling at me. I would assume the store manager would be just as rude and diss respectful due to the fact that he never called me about the incident. I also called the so called Staples Office of the President in Kentucky and they said they would do an "investigation" including looking at the stores camera and reviewing the police report because the police report would state what the THREE officers saw when they showed up. I think it takes a month to get a police report so I know for a fact they did neither. And knowing that Staples is a privately owned company based in Massachusetts I found it odd that the so called Staples Office of the "President" was in Kentucky. Also their customer service is based in the Philippines call them at their main phone number 1-800-333-3330 and find out yourselves you do not have to take my word for it. Also I am letting the store know that I am not just "venting" online, but that I am taking formal action. First by posting to the Better Business Bureau, which I told them why is Staples not registered with them like most legitimate businesses are AND I am contacting the Human Rights Commission. In my 20 years living in Burlington, Vermont I notice a blatant diss respect to the military and veterans so I think they need a lesson in respect.