My sales rep, Joe, epitomizes what a competent auto dealer representative should be. He was…read morepleasant, forthcoming, and knowledgeable. Joe made my car buying experience almost pleasant. I highly recommend both him and the Green Bay Bergstrom dealership.

Since acquiring more dealerships, the service has gone downhill. It is evident the process and…read morequality has suffered. Here is one example from the visit. My vehicle was supposed to be ready in 2 hours. I understand the scope changes, but a call with an update is expected. I had to call 3 times (and get past the bot, which should have a disclaimer) to get an update. I had no way to get my child to school due to this mishap on their schedule.

I must recommend this auto dealer. I bought a car from them and I had an amazing experience. I'll…read moretell you about it. So, I was searching for a new car, and I'd gone to many places. I was unimpressed with all of them. They only cared about getting a car sold, and in a smarmy way. They wouldn't negotiate, and they were fake. They didn't show they cared about anything other then getting the sale. I accidentally happened upon Main Auto Source, and had a completely different experience. They weren't pushy at all, they worked with me to get a price that I could afford. They actually spent hours sitting with me, crunching numbers to get to the price I could afford. They were extension friendly, super patient, and actually showed that I was more then just a sale to them. The way they went about selling to me was amazing! I'm so happy I found them! I love the car I bought, but by buying the car I feel like I invested in a company that would be there for me after the car was sold. They really care that you're happy with your purchase and if there's any issues that comes up they're there to help. Their approach to selling is second to none, and I'd highly recommend checking them out because you not only get a car, you get a company that cares. If I could give 50 stars I would! Check them out!!

2006 Jeep Issues Bought from Main Auto Source Timeline…read more -Test drove Jeep on June 25th, 2019 -Bought Jeep on Tuesday June 25th, 2019 -Was told jeep was ready for pickup on Thursday June 28th. Picked up jeep on June 29th. -On way home from Main Auto Source check engine light went off about 15 minutes into the drive home. I called Danny and he said to bring it back. He scanned the jeep and said it was the CO, he will order the part and get it fixed. -Started driving home again about 10 minutes in and the Air Bag light came on. I called Danny and asked him what he would like me to do. He said bring the jeep back and he will look at it. As I pulled into the parking lot the Airbag light went off. I called Danny and he said to keep driving it and he will get the part ordered. From there I continued to drive home. After hitting Depere the airbag light was still on and the check engine light came on again. I called Danny and we meet in De pere so he could scan the Jeep. He scanned the jeep and cleared the faults. He again said he will get the sensor coming - Friday June 28th air bag sensor still goes on and check engine light came back on after 5 minutes of driving to Manitowoc. Danny said okay we'll take care of it. -During purchase of jeep we agreed Danny would install a hitch and electrical to the trailer. I went to use the trailer light and the running lights didn't work, as well as the driver's side tail light. Hooked up to buddies truck and worked fine. (Pics on cell phone) -Danny was informed and was told he has no clue why it wasn't working and to bring it in so they can check it right away. -On Monday, July 1st I bought the jeep back to Main Auto Source with no working tail light on the drivers side, airbag light on and check engine light on. When I arrived I asked if Danny even tested the electrical before they gave it to me and Danny said no. They looked at it for about 30 minutes, looked at the parts they needed to order but couldn't resolve any of the issues. -On Thursday, July 11th I brought in my jeep to have the lights, airbag and check engine light fixed. -On Friday, July 12 I was told my jeep was fixed and I can pick up whenever I want. I came that day to pick it up. About 15 minutes into the ride home the airbag light came on again. Danny said, "I knew this would happen I had them drive it twice! I asked what the plan was now and he said he would get the sensor coming. (He said he would get the sensor coming way back on June 29th, 2019. -July 13th, 2019 Drove the jeep home from Main Street Auto and then to my parents which are about a mile away, then on the way back from parents the check engine light came on again. I asked for my money back and was told sorry we don't do refunds. He said they replaced what it said but didn't clear code because there was no engine light when it was gone. He said he will re scan jeep and address the issues. -July 20th, 2019 took to my Auto Repairs Specialist he tried changing the oxygen sensors as a cheap first and place to start and didn't resolve the issue. -August 12th, 2019 my Auto Repairs Specialist told me the convector they put in is a cheap aftermarket one. He took me on a test drive and showed me how the convector on that side is still not working and a new one will need to be installed. Overall, they sold me a lemon and this project is going to cost me an estimated 1,200 to 1,500 dollars to fix. I highly do not recommend buying anything from them and wish I would of got a different vehicle from someone else. Still never got a text about the air bag sensor coming in to get fixed after all this time. Hopefully this helps saves someone else a headache down the road as I wouldn't of document all of this if I had good customer service and sold me a quality vehicle.

Everyone there was wonderful and easy to work with. They were very patient in helping us navigate…read moreall the electronics that are new to us on the vehicle we were looking at, to help us make the decision. Next time we need a new vehicle we won't waste our time going to other dealerships! This will be the third vehicle in the family that we have purchased from them.

Some honest work done here at a fair price. They offer a shuttle which is super convenient. The…read morehead mechanic always comes out to explain the work they did when you get your keys and pay. One of the issues I had with a tire sensor was fixed for little to nothing for a fraction of what I expected. Definitely my go to for any work I need done on my Honda.

I recently purchased a brand-new Honda CR-V Sport L (2026), and my experience was outstanding from…read morestart to finish. The entire team was extremely friendly, professional, and responsive throughout the process. Eric was incredibly helpful and knowledgeable--he took the time to thoroughly explain all the vehicle's features and assisted me with setting everything up, making the transition seamless. The managers, Jacob and Kevin, were equally impressive. They were transparent, patient, and explained every detail clearly. Kevin and Jacob are very knowledgeable and ensured the entire purchasing process was smooth and stress-free and responded all the questions. Thanks to their professionalism and dedication, I was able to purchase my vehicle without any issues at all. I truly appreciate the level of care and honesty shown by the team, and I highly recommend anyone looking to buy a vehicle.

I went in to check out a Honda prelude. Admittedly it's a difficult car to find. I asked if I could…read moretest drive the car and was told no. The reason they gave was "it's a hard car to find and they sell really fast, if you don't buy it what if the next guy wants no miles on it". It's a baseless argument. The car is only 42k, with just 200hp. It's not some exotic sports car, it's a fast selling hybrid. Maybe I would have bought it but there's no way in hell I'll ever "buy first drive later". I can't recommend enough just how unpleasant that is for me. I can't even imagine how they're supposed to make a sale without a test drive.

Was looking for a newer used car in Appleton, WI. Got the run around from a large car dealer here…read morein town. After that ordeal and being completely frustrated with said local dealer, we went online car shopping. Never even thought of Broadway until they came up when looking for Hyundai Sonata. Met with A.J. ant the military rd. Location. He treated me like a person even though i was still upset with other dealer and had a bad attitude when i came in. I cant say enough good things about this place and sales staff. If i had a question and they didn't know the answer they would find it. I WILL return to this place in the future to purchase another automobile.

Stopped in to check out a kia. Nobody at front desk. Walked around looking for people for about…read more10 minutes no one came into me. Noticed 2 guys sitting at a desk playing on phones. Next day I scheduled a test drive went on test drive, told salesman I would come to his desk after I looked at another few parking spots from where we parked. Came in salesman no place to be found . Wondered for about 15 min then just left, had issues in the past thought I would try again. Done with dorsch .

Car broke down and had it towed to Dorsch on Saturday. No service crew on duty. Was told we would…read morehave to wait until following Monday for repairs. They didn't have a catalytic converter and would have to order one. No loaner vehicle. They finally ordered the converter 2 days later admitting they forgot to place the order and we now have to wait a full week for it to come in. Still no loaner vehicle. Quoted the repair would be at least 2,000.00. Had it in once before with the same problem under recall and they went one step into the recall problem, said it was fixed. 2 months later, converter problem so here we sit...no repair as yet and no car which is badly needed. DON'T DO ANYTHING WITH THIS DEALER!!! YOU WILL BE SORRY!!!

STAY AWAY! Following a successful test drive and on the lot look over, I purchased a 2004 Pontiac…read moreGrand Prix back in December, less than two weeks following the purchase it began stalling out when I would take it to highway speeds. Took it to a highly trusted shop (owned by a close friend) to find out it's intake valve was bad, as well as engine gears, heater blower motor, and head gaskets, just today the alternator went bad. I will NEVER return and I would highly recommend if you are reading this you do not either.

I bought a Kia Sorento from here in April 2016. When I test drove it I noticed the breaks were a…read morelittle soft. I live in Appleton and was happily surprised when they booked an appointment at an Appleton mechanic to fix the breaks for no cost. Months later the headlight seems to be having difficulties with a short in one of the wires and again they got me in touch with a mechanic in Appleton. Smittys has been very easy to work with so far and I will absolutely be going back to them in the future.