I had a wonderful experience with Carpets Galore. From the initial quote to the final install, very…read moreprofessional and great job! So happy and would highly recommended. Thanks Steve and crew! Kelly V.

After ordering carpet for our boys' room and what will be our new baby girl's room, we came home to…read morefind the wrong carpet installed. My 8+ month pregnant wife went in to the store to find out that they installed cheaper carpet because the name 'mineral' was in the title. From that point she was told she agreed to the product number, as though they didn't screw up. She new the name and the cost she was told. This put us in an incredible bind and thus meant that quote we understood was not correct. In addition they didn't get the carpet done installed in the window of time we were told as well. Looking back at the quote and billing the name and number were on the form but the cost per square foot was not. My wife was adamant that she would have noticed the lesser cost. Go with Kohl's Flooring instead.

On behalf of my parents,…read more First, receptionist informed them of the wrong days for carpet installation. Second, workers did not have the carpet for the first room that was specified to be done first during measurement/sales. Workers had to drive back to Cedarburg from Hartford and back. On the next room, a pink thread was found by my mom running through the carpet. She was informed it could be a stain and they would have to try cleaning it first before determining if it was defective. Third, the next day, my mom needed to ask them to fix the carpet under the radiator in the first room before starting on a bedroom upstairs. While she was getting a different room ready since the room with pink thread wasn't going to be fixed that day, she realized she didn't hear anything and went to look. No one or any tools upstairs or in the room that was being fixed but the radiators were off. Looking outside, no vehicle and no tools in garage. THEY LEFT WITHOUT SAYING A WORD! Forth, upon repeatedly calling them to get answers, a response was given "not everything was removed from the closets". The workers even took pictures. Nice, they take pictures of a room that is not ready since you need to put things someplace while a room is done before you can shuffle things back and don't start on the room next to it that was ready to go since the day before! Plus again, they NEVER sought out my mom, whom was down the hall, about which room to do or this needs to be moved, etc before PICKING UP EVERYTHING AND LEAVING!! Fifth, no apology or attempts to rectify the problem. At a standstill...

We replaced the entire first floor, staircase and upstairs hall with beautiful hardwood. Conrad…read morecame to the house with dozens of samples to help us choose. He was upfront about the durability and pros and cons of each of the samples. The estimator was spot on which was amazing as the stairs required quite a bit of custom work. The floors are beautiful and the price was very competitive. Very satisfied and glad to have made the sale with a family owned local store.

We have brand new vinyl plank floors on our main floor. We decided to do the whole main floor level…read morethe same floor type. We received a few quotes and decided to hire Bruce and his team. Our installer, Alex did a super job over the course of 3 days. He was very good at his craftsmanship. The floors turned out very nice. I recommend and will repurchase again.

Great experience. Got a good deal on some carpet and they were out to install it in just a few…read moredays. Bruce was fantastic to work with, and the installers were polite and professional.

They did a really wonderful job installing the carpet. They had a lot of options to choose from,…read moreand the workers did an impeccable job installing the carpet. The full experience was a little stressful and took longer than anticipated, but I am very happy with the result which outshined any issues.

Buyer BEWARE. What was sold to us was luxury vinyl plank floor for the kitchen area. Supposedly a…read morelifetime warranty. Was not installed properly. Floor not leveled correctly, planks separated all over. Sent crew three times to fix it. I could have hot glued it myself and done better. Company does NOT stand behind poor installion practices.

Hi, This is Peggy from Shooting Star Travels Downtown West Bend wanting to say a big THANK YOU to…read moreWalter's flooring for being so awesome!!! They were great to work with from start to finish and the end product is beautiful. In and out in one day! Professional, courteous and great workers. I would recommend them to anyone anytime!!!

We had our lower level carpeted by Walters Carpeting in May of 2025. We had a great experience…read more From "Jonathan" the sales rep to the two cordial, professional, very hard-working two men who did an excellent job installing the carpet.We were totally satisfied and highly recommend them. Janie & Joe Kreis West Bend, WI

Kerns is the ONLY place I will purchase carpeting from. They go overboard to work with the…read morecustomer! Larry S

Very accommodating and communicative. Steve was amazing! We are so happy with the flooring from…read moreKerns.

Worst customer service I've ever dealt with. Takes zero responsibility when mistakes are made and…read moreblames the customer rather than take ownership of their mistakes. Definitely stay clear of this business.

Dan was very helpful in finding a quality carpet for a new condo at a reasonable price. The…read moreinstallation team took their time and did a great job.

On the tail end of a whole home interior remodel and had Carpetland Germantown do LVP across our…read more2nd floor. This was easily the worst experience I had considering all of the contractors involved over the last 18 months. It would be a 1 star review had they not at least came out almost a month later to somewhat improve initial rough work at the end of the process. Made it clear to the measurer and then the installer before work began that the area around the base of the stair railings needed to be right up to the edge as that would not be an area where we would be putting any trim. These are narrow hallway areas with expansion room on 3 other sides so no concerns of lack of expansion gap there. Also received the job order to sign off on and matching trim pieces were included which I requested not be ordered, but was told they were already ordered and could not be cancelled BEFORE I returned the signed order to proceed. Was told that I would be charged if any additional prep work was needed and turned out the subfloor was in great shape except for one area where it was a little high requiring the installer to splice in about a 10' x 2' piece of subfloor to level out. At the end of the install I was told this was 9 man hours of work and would be over $1,100 additional. I couldn't even imagine how that added up. Job could have been done in 2-3 days but 2 installers were here 4 days as they were only here 3.5-5 hours a day. Sent an email to Eric Langan who recently took over the company almost a week ago and no response. Really disappointed overall, but paid the full bill and learned a lesson I guess.

Installation of carpet went fine but installers old white van leaked oil on my driveway. Contacted…read moresalesman Ron who said his manager said to tell me I should just throw some kitty litter on it. Told Ron I don't have a kitty and they should be responsible for this damage. He said just throw some kitty litter on it and laughed. I ended the call. I purchased several jugs of driveway cleaner and spent several hours attempting to clean the oil spot that they made and have been unsuccessful. Carpetland, you are responsible to cleaning this spot on my driveway.

It is deeply troubling that this review was posted, given that Carpet Town has attempted to please…read moreMr. Mc Gee in multiple ways. A: If it was so "deeply troubling," perhaps your company should have done the job properly in the first place & not told half the story in your claims. My rebuttal includes the first sentence of most of her paragraphs. So in the words of Paul Harvey...I give you, "the rest of the story: CLAIM: He came in within a couple of weeks prior to his moving into his home... A: I was told this, "was not a problem," by the salesman, Tom, & install would be done on time. To save me money, Tom suggested he could have his "best guy in the city" do it for me; coincidentally one of CT's installers, or so I was told. CLAIM: His LVP was installed on September 25th 2019... A: And the carpeting on the 23rd. Darn right I called as the job wasn't finished! (See the picture with the carpeting laying over the LVP.) YOUR people did not complete the job when the LVP was installed. Further, YOUR guy did NOT come on Fri, Sept. 27th as you claim, he came on Monday, Sept. 30th & tried to fix it. I was told someone would come on Friday the 27th; they never showed, I called & was then told someone couldn't be there until AM of Mon, Sept. 30th. CT's rep didn't actually come until a week after she claims. When CT's rep's attempt to fix the floor didn't work he stated, " I don't know what the problem is." On Tue, Oct, 1st, he simply dropped off a cleaner outside our front door? Now they wanted ME to "fix" a bad product! That didn't work so I called the office again, the rep told me he would put in a claim which could take 4-6 weeks to square away. On Fri, Oct 4th, at 12:18pm I recd a call from the rep stating he may have found a remedy & asked if I'd be home. Later that day he came and finally fixed the LVP. I have a time-stamped picture taken! That is also when I asked him how the installers could leave as there was clearly something wrong. CT's rep said, "They don't really pay attention to that kind of thing. They simply come in and do the install." So...that will help in "clearing up" the actual timeline! CLAIM: Jonathan Werner, sales manager, called Mr. McGee on October 21st asking for the outstanding balance of $1,111.31 that he owed since the installation... A: Actually I called Mr. Werner who had to call ME back since he was not available. He was NOT calling to ask for the outstanding balance! Jonathan first offered to knock off the $111.31 to make it an even $1000. But as the job had not been completed on time, there are still outstanding issues (to this day,) & their screwing around required me to miss work days, a credit of just over $100 was a joke! Jonathan stated, "I will have to speak with the owner and get back to you." CLAIM: On October 30th, Wendy Werner, owner... (skip to last sentence) He agreed to call at 7am on Tuesday, November 5th. He never called... A: Actually, I did call at 7:32am on Nov 5th, and left a message on the voicemail. NO ONE ever got back to me. I was in a meeting all day in DeForest & for you intrepid readers, you'll find out in her next paragraph, I was involved in a car/ deer crash which totaled my truck. OH, and, Wendy, why are you suddenly referring to yourself in the third-person on your account? That's weird... CLAIM: ...On that day he mentioned for the first time that there might be a flaw in his carpeting.... A. This was NOT the first mention of issues with the carpet installation. I called & spoke with Tom on Mon, Sept. 23rd after the install as the seams in the carpeting were (and after 2 months, still are) very noticeable. In fact, Tom came out to look at the carpeting on the morning of Sept 24th! Wendy's facts are again, a bit lacking in accuracy. CLAIM: One week later, on November 18th, Wendy left a message... A: Actually Wendy called my wife at work & left a threatening message on her voice mail as well as mine. Despite her company still not standing behind their product/ installation, it wasn't worth taking CT to court over a few hundred dollars as they have already cost me more in wasted time. So they got their money! It is very sad when an owner of a company does not stand behind their service and their product, then only tells part of the story. Pictures: CLAIM: The LVP picture is before we made the effort of cleaning it. A: Yes...but like your business, you didn't complete the job; in this case, of looking at ALL of the pictures. See, I also posted a picture of the difference after the CT rep fixed a 4x4 section. But keep up the good work, Wendy... CLAIM: Carpeting picture shows some loose fibers. A: If Wendy would've sent someone out as Wendy said, Wendy would know that the "fibers" that are letting lose on one end. The other end is still attached to the base of the carpet meaning the carpeting is letting loose! Wendy just makes assumptions. Don't be a Wendy!

We just had vinyl take the place of the icky kitchen/ hallway carpet (who ever thought kitchen…read morecarpeting was an intelligent idea?!). We rent, and since we had the kitchen and hallway cleared for reorganizing and cleaning purposes we asked the landlord to have it replaced. We offered to check around for prices, making it easier on our very nice landlord and letting us find a pattern we liked at the same time. The salesman was helpful and gave a very close estimate to what the final cost actually ended up being. After the visit, they sent someone out to take the precise measurements so they could make the estimate. He was the silent "gets his work done and leaves" kind of guy. No complaints about him, just not very sociable. Today, two young men came to install the flooring. They were very polite and did a wonderful job with the installation. While working, they listened to their music with headphones instead of a blaring radio which was quite nice. They moved the refrigerator out of the way for us and put it back in place when they were done. It does cost $30 per appliance to have it moved, but the money is worth every penny; they ended up having to remove the handles as well as some of the door molding in order to get it through the door. Carpet Town does not charge for removal/ reinstallation of the shoe molding along the wall they have to take out during the installation. Some places do charge for this. Only one little complaint, not enough to knock off a star but worth mentioning: dudes, after all these generations of women NAGGING you to put the toilet seat down you have not figured out how to do this! I had to put it down... twice. Otherwise, very good service. They have done other work in this building over the years, and anyone who has lived here has loved the results... except for that icky kitchen carpet (but that's not Carpet Town's fault, that's just a bad idea on the buyer's end). Highly recommended.

Walked through the house to get information to provide an estimate. He said he would send over the…read morequote within a day but he never sent jt. I sent a follow up asking if he was going to and he said yes, but it never came. I don't mind if someone doesn't want to take a job but should just say so, so we can all move on.

The flooring expert, takes his time and does a custom job that looks fabulous! price. We definitely…read morehire him again.