5/20/26 - No service again. No wind, no clouds, just no internet. Have had too many outages to post…read moreall of them...

We have a home out in Carneros on the river so very rural. We have very few issues for being out…read morein the country the last 7 years. If anything does go wrong and internet is slow we call them up and they are on it. We are always shocked when they answer at home in the evenings even. Can't say enough good things about their service. We feel they are always there for you.

I have rarely (if ever?) written a review. But this company…read moredeserves a more recent review than what I see. I have had their residential ISP service since at least 2007. I continue to be impressed by their installers, their customer support staff, and their ever-improving offerings. Just today, I received a free speed and equipment upgrade, combined with a reduced monthly fee, as part of a company initiative. This continues a long-established pattern of continual improvements, something Valley Internet really seems committed to. Because rural broadband pricing and speed have historically lagged urban& suburban options, I have frequently explored other providers, but every time I ended up keeping this superior service. And my Circle Oaks neighbors seem to agree overwhelmingly.

Andrew was amazing. He was helpful, patient and knowledgeable about the internet issues we were…read morehaving. He was great!!

Chris over at SC was a blessing. We had a Zoom meeting and he took his time to ask questions and to…read morelayout the job, which was quite convenient, as I can understand getting a quote in person is oftentimes difficult to do. His pricing was fantastic, and he laid out what he would do and the time it'll take, and he's the type of professional that wants to charge the least he can while working as efficiently as possible to get your job done within parameters. Go with him. You're in good hands. He knows what he's doing and you won't be disappointed.

Chris was incredibly helpful with figuring out some issues I was having with wifi speeds around my…read morehome. He also gave great advice on what solutions were available, what their individual drawbacks were, and his recommendation for how to fix the situation. Very speedy response time as well, would highly recommend!

Hit the jackpot with Arlay! He Helped me migrate home number to cell phone! So much to know and it…read moreis great that he knew the ins/outs! Thank you Xfinity!

Worst experience! 90…read moreMinutes in the store to buy a new phone and watch. None of the pairing/set-up process worked. Ended up taking the devices home to set them up there (since I was in the store so long). Nothing works or pairs correctly. Price information on the receipt vs what I was told do not match. Back the next day for another hour. Still no success with the pairing/set-up. I'm told ONLY the original agent can assist with my incorrect bill and "we'll put you in the waiting que and you can sit on the couch" Because I am frustrated all the fake nice workers are now super short with me. Gone are the smiles. No body can offer an explanation. Nobody can apologize. Ended up leaving with NOTHING RESOLVED. Worst experience. Avoid. No accountability. Manager apparently hiding in the back office.

Maurice Makoyan did a great job at getting the job done and repositioning devices from kitchen to…read moreliving room. Very helpful and communicative! Thank you Maurice for your assistance and help 10/10 experience. Set up is great, wires are neatly placed and positioned. Internet service is at 100%

Humberto Romero provided excellent service during my WiFi installation from start to finish. He…read morearrived on time, was professional, and immediately put me at ease by clearly explaining what he was going to do in a simple, easy-to-understand way. Throughout the installation, he worked efficiently while still making sure everything was set up correctly and optimized for my home. He was patient in answering my questions and made sure I understood how to use and manage my new WiFi before he left. What really stood out was his customer service-friendly, respectful, and genuinely focused on making sure everything worked perfectly. He was also very kind and friendly with my cats, which I really appreciated and made the whole experience even more comfortable. I truly appreciate the smooth experience and would absolutely recommend Humberto Romero to anyone needing a reliable and knowledgeable field service technician.

Lars has been a true joy to work with over the years and it pains me to read negative reviews…read moreregarding his inability to be EVERYWHERE at once. He is the DEFINITION of a ons-man-show! With clients up and down the Napa Valley (literally up, as in top of Spring Mountain) people need to understand that the care and love that independent service providers like NapaLink provide are far more valuable in the long run than Big Corporate providers. The negative reviews on here seem to be from people who are used to being transferred to Indian for an appointment setup or technical support. Lars has dozens if not hundreds of clients and he manages us and our inquiries promptly and with sincerity. You won't find a better person in local Internet Providers.

I don't see a recent review... and don't even know if he is still in business. My experience was…read morefrom 2015... so not that recent... but it was horrendous. He actually installed when he said he would, but we only had service for 6 weeks with VERY SLOW SERVICE. Then internet down for several days before he let me know ath... "someone stole the tower". With almost zero communication and ZERO internet after that, we switched to Valley Internet, which has been SUPERB! I asked Lars for a return of the installation fee... and that request was never responded to. The contract was for a year... 6 weeks was hardly close to a year. Ya get what you pay for with this guy. Less $$ up front and monthly but it was a HUGE mistake!

I had a problem with my cellphone. Jason was very helpful and had the issue solved in a short time…read more His patience with this old man was very much appreciated. I would recommend this store to anyone who needs help with a problem or to purchase a new phone.

They told me I was only responsible for taxes on upgrade to my iPhone, which was not true so I…read moreended up paying in full on a monthly basis for a new phone. There was a trade-in credit I was not given. When I went to follow up two weeks in a row, the store was closed midday on days they are supposed to be open. I then missed the window to get the trade-in value on my phone.