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    Wood Werks Supply

    3.9 (7 reviews)
    ModerateHardware Stores

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    7 months ago

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    3 years ago

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    15 years ago

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    8 years ago

    I love this place so mich, it has everything and the people that work here are extremely helpful.

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    Brian A.

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    6 years ago

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    13 years ago

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    11 years ago

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    Premium Hardware Showroom

    Premium Hardware Showroom

    1.5
    (2 reviews)
    0.8 mi

    I originally went here with a friend back in late Spring to get ideas. My friend and I are both…read morebuilding houses which we told the owner would be ready this summer. Ken, her husband, could not have been nicer. He got us water, he gave us chocolate and homemade cookies. He had something come up and the owner introduced herself to us. She was nice and got our information filled out on a form. A few weeks later my friend said she got a nice email from the owner and a quote for one of the cabinet pulls she liked the most. I immediately checked my email and I never received anything. I even scoured my junk folder. I thought that was weird but chalked it up to just being missed. Fast forward to today. I went in there now that my house is about 6 weeks from completion to see about ordering my cabinet pulls because no one had reached back out to me. The owner unlocked the door to let me in and as soon as I walked in, I smelled cigarette smoke. It's pretty obvious that someone had been smoking either in their office or put a back door that lead to the show room. Disgusting! I looked at two different brands of cabinet pulls to compare prices. When I was in in the Spring, Ken had told me that one of the brands was much cheaper and a good alternative if I was price conscious which I am because I need to buy 63 cabinet pulls. But for some reason the owner quoted me a price that was more expensive than the top end brand. What?! So I started looking around about to ask more questions and she told me, and I quote, "You're free to look around and take pictures but I have stuff to do." Excuse me? I was the only customer in the shop in the middle of the day on a Wednesday and she didn't have time for me? I cannot believe a business owner would treat a customer this way. I am telling absolutely everyone I know about what a terrible experience I have. I hate to assume why she treated me that way but I don't think the color of my skin helped. Too bad, I just bought the exact same pulls on Wayfair for $2 cheaper per pull. She lost that business when I was trying to support local. Her loss. Don't shop here!

    The staff is very friendly…read more My second interaction with this vendor involved purchasing for $206 four bronze handles which needed matching hinges. The owner promised to find hinges and call me with news. Though she has twice claimed to have done this, I never got a call, and therefore, no hinges were ordered. The only information I belatedly received was a dimension of the hinge which was larger that the maximum size I had specified on the day the handles were originally ordered. No color, no shape, no info. When I stopped by to see what was wrong, I was told the owner would be researching the hinges soon and shown some hinges that did not match and were too big. I was told there was a manufacturer that could sell me 4 hinges for approximately $400, but it would involve several weeks turnaround AFTER already waiting several weeks for the handles. It seems this should have been discussed at the time of the original order. Cancelling the order was not an option, according to the staff, as the order had already been shipped. The order arrived a week after I asked to cancel it. Fed Ex is refunding the money to the original manufacturer (but not to me!). The miscommunication/non-communication with the unexplained delay caused me to go out and find hinges myself, at which time I found reasonably priced matching handles that will do nicely. I explained how I felt to the staff, and the owner followed me out to the parking lot, which was a little bit creepy. The selection of handles is very nice. I don't have a sense for the price/value, but it is certainly a premium price for an elite clientele. I went away feeling like I don't fit into their business model. They have chocolate in the entry room.

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    Premium Hardware Showroom
    Roush Hardware

    Roush Hardware

    4.4
    (48 reviews)
    9.5 mi
    $$

    This place continues to amaze me with its massive inventory. I recently went in looking for house…read morenumbers and found a wide range of options across multiple price points. For mailboxes, they carry both a standard option and a high-quality model nice enough for my own home. As a bonus, they even have a popcorn machine. How fun is that!?!

    I am an older local contractor and have been going to roush for 30 years or so and was normally…read morehappy with their service. This review is more about a younger guy who was working in the back service area named Daniel. Inwent in to get a piece of glass cut (as I have dozens of times through the years) he was sitting on a stool and I asked if he could cut me a piece of glass and he said "we only have single pane" I told him I realized that and that's what I wanted . He then told me that it breaks if you even look at it and I said I know that and he is a bigger guy and his whole demeanor was cocky and is attitude was terrible as he still sat on the stool. I told him I'd still like a piece of it cut and he sat there until it is head tilted back and looked at me all cocky there was another older gentleman in there working I don't know who he was if he was new or what but then I said I don't understand what the problem is. And he said well the stuff's real fragile I said you don't want to do it that's okay but I don't like your attitude . He then got up and stood right in front of me like he was going to punch me or something and said well maybe I won't cut it then. I can't believe the older guy and back didn't say something to him. Needless to say I was getting pretty pissed off. I then said I'm not sure if you're having a bad day or what but this is very unprofessional. I literally thought the guy was going to punch me needless to say that situation is unfortunate but I know more than the older guy had to see what was going on and nobody bothered to say a word to me or apologize for what this young punk did I will never step foot back in that place again. I guess their customer service has really going downhill if that's how they're allowing these young people to act now a days ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

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    Popcorn machine
    Popcorn machine
    Roush Hardware

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    Wood Werks Supply - hardware - Updated August 2026

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