Funeral directors are supposed to make things easier for the family. Halstead Patrick did the…read moreopposite. My family had used H-P for years. But that was under the original owners. Another business bought the name. Service is now poor and pricey to boot. So far it's three weeks since my loved one passed and they haven't yet gotten the death certificate so we can start arranging the estate. They screwed up submitting their info to the county, had trouble even getting the body. Then when they came back to apply for death certificate they failed to have enough cash to file the form! We had a very small, simple service graveside. That was OK, although seemed a bit rushed. Prep of the body seemed okay but he had some weird glittery coating over his eyes. Their whole staff seems to be various family members, none of whom were particularly helpful or sympathetic. Just one excuse after another and everyone passing blame to the next person. NO ONE seems to actually take responsibility to make things happen. Stay away. They are not the old funeral home of the same name.

From the owner: We are a family owned and operated funeral home. We specialize in both traditional funeral services…read moreas well as cremation. We will be honored to have our family serve your family.

The O'Hara family are consummate professionals. The product and serbice they provided me was…read morenothing short of outstanding.

From the owner: Purchasing a monument is a tribute to a precious memory that lives in our hearts. When the time…read morecomes to commemorate the life of someone very special, many factors should be considered. You will be purchasing something that, quite literally, will last forever. It is a purchase that should be made unhurriedly, with great care & consideration. Finger Lakes Monument Co., Inc. has specialized in detail, original designs & duplicate work, producing only the finest quality memorials and monuments. We continually strive to maintain our reputation for outstanding customer service and craftsmanship. A quality our customers have come to expect from us. Due to the fact that we deal directly with the granite quarries, we are able to save you the high sales commissions of other companies.Please let us help you with your decision, of providing a memorial you and your family will cherish forever. Respectfully, The O'Hora Family Finger Lakes Monument Co. Inc.

As a former employee, I have never seen such disregard for customers. It was embarrassing to be a…read morepart of this company. It is managed by people who have no landscaping experience and who believe they are always right. Sam is completely fine with accepting prepayment and never delivering any of the services or doing them half way and poorly. He also lies about wages and changes his employees time cards so he doesn't have to pay anyone overtime. He is very manipulative and accepts no responsibility for anything.

In June of 2025, I received an estimate for a driveway install for $8100, which included materials…read morefor 5/8 crushed run gravel totaling $1900 for that material alone. I expected a five week window for the install and five months later it was done. After the installation, I saw that I would be charged $800 for a roller rental yet the driveway was never rolled. They just drove a skid steer back and forth over it. They did admit fault and took the cost of the bill but I also found that the materials used were not what was in the estimate we agreed upon, but that they had used a cheaper material. When I talked to Luke, the crew member leading the job, he assured me they used the proper material. When I sent photos proving them wrong, I received a call from Sam, the owner, who admitted that they changed materials from the original estimate and that those materials only cost $1300. He claimed we still owed full price because his labor costs miraculously went up the exact difference in material prices. He told me that the estimate sent to me, with individual line items stating exact cost to the penny of materials, labor and equipment was just a general idea and that whatever changes they made were irrelevant because I wanted a $8100 driveway and that's what I got! I claimed breach of contract because changes were made from our original agreement and he said he just claimed to install a driveway and that's what I got! Needless to say, I reported them to the Better Business Bureau and he said he didn't care. He just wanted his money. He even admitted that on other jobs they do with landscaping, that they might promise a customer 18 trees or plants installed with so many yards of mulch yet they will only install 15 plants and use less mulch but still charge the same because he only charges by the job, not the scope of the promised upon estimate. So he admitted that he cuts back on materials and still charged people full price! That was his defense! That he cheats customers! He then became irate and accused me of trying to nickel and dime him once the project was done. I am sorry, but $600 material markup is not nickel and dime. It is half a week's pay for me. The job was done in two days and both days I arrived at 2:45 pm, after work, and the site was empty of anyone working, telling me it was a day's worth of work or rather an 8 hr job. He charged me $75 dollar an hour MORE for labor alone since he claimed labor was the price hike. Very shady and dishonest, by his own admission. Buyers beware!!!

I've had the misfortune of saying goodbye to two other dogs prior to using Pet Passages. They made…read morethis difficult experience so comforting. I can see the care they put into taking care of my dog's cremation. I've included a picture of the beautiful urn they gave us for my dog, Canela. They also gave us a paw print and a nose print as well as seeds in the shape of a heart that we can plant later in Canela's memory. I'm honestly blown away

Thank you so much for the beautiful job memorializing my dog Coby. I love the print of his paw and…read morehis nose along with the card and sweet poem. He came back to me beautifully wrapped with his name engraved on the quality box. It was worth every penny to have him cremated in such a dignified way. I totally recommend Pet Passages when it is time for your fur baby to cross the rainbow bridge.