We've stayed at this hotel several times in the past without any issues, which made this most…read morerecent 17-day stay especially disappointing. During our visit, we experienced repeated service failures that were never fully resolved. On two separate occasions, full room service was not completed. Both times, I went to the front desk in the morning, clearly explained what was needed, and was assured it would be handled--but it wasn't. There seems to be a consistent lack of follow-through, particularly with the morning front desk staff. The attendant also appeared disengaged and was frequently on her phone, which gave the impression that guest concerns were not a priority. We also had ongoing issues with a clogged shower. The first time maintenance came, they left behind dirty shoe prints and sludge in the shower, which was unacceptable. The second time, we specifically requested that maintenance come first, followed by housekeeping to properly clean the area, and the front desk confirmed this plan. However, when we returned, the shower was still not clean. It appeared someone attempted to rinse away the footprints using shower gel, but the marks remained--and we were left without any shower gel afterward. In addition, our towels were not properly refreshed. We left multiple used towels expecting replacements, but only two were provided. To their credit, the first time this occurred, a manager personally came up and thoroughly cleaned the room, which we truly appreciated--especially as I had just undergone a procedure and needed a clean environment. Unfortunately, the second time there was no follow-up or resolution. Additionally, when we were able to leave a day early, I informed the front desk in advance, but the change was never updated in the system. This added to the overall frustration and highlighted a lack of coordination. As a final concern, during our checkout sweep, we discovered a bag of cheesy jalapeño curls behind the couch--clearly left by a previous guest--which raises serious questions about the thoroughness of housekeeping. This is particularly disappointing because we genuinely like the hotel's location and modern feel. However, there appears to be a significant disconnect between housekeeping and front desk staff, as well as issues with communication and accountability. We made very few requests during our extended stay and kept the room clean ourselves, so these were not unreasonable expectations. While we appreciate the manager offering a complimentary night for a future stay, this experience makes us question whether we would choose to stay here again. We do hope a future visit reflects the level of service we've received in the past.

Just checked out and was pleasantly surprised of all the upgrades made to the facility. I was…read morehesitant to stay here again based on my last trip to the area but I'm sure glad we did. No hesitation to stay again.

Great banquet rooms and friendly staff. We have monthly meetings here and the facility is always…read moreneat, clean and organized. When you need a place for a special event or just a room for the night this is the best place in the area to go.

The room (225) was spacious and decent for the price. However, it was constantly humid in the room…read more So much so that the carpet always felt damp. When it wasn't humid it was freezing cold. Which says a lot considering I like the cold. Bathroom was small and ventilation wasn't very good. The hotel pool definitely needs a severe cleaning. The water was greasy in appearance. We did NOT get in the pool lol. The location was the best thing about the hotel as it was close to the venue we were attending.

My husband is so loyal to Marriott that he is a Titanium Elite member. We have been happy with most…read moreother properties but this one was a rip off. Way too much money for a dark, dirty, extremely tired property and paying parking for a suburban location seems ridiculous. The front desk guy was super friendly and nice but that doesn't make up for feeling overcharged and unhappy with a subpar property.

We stayed the week of 8/11. The host at the front desk were friendly and very accommodating. The…read moredecor in the bar and lounge area is very dark and dated. Our room was dark and dated as well and was musty and damp. The towels didn't dry out. The carpeting was dirty as to make white socks black in a short period of time. There are not any USB charging ports in the room. Low, dated toilet and what appear to be dated tub and fixtures. There is a coin operated laundry with no access to obtain change for the machines. I was sent over to the hotel next door to obtain change. To top things off, there is a daily charge for parking, in their own parking lot! We were very disappointed with our stay as we don't feel this hotel lives up to Marriotts standards.

Amazing location and very very nice staff…read more We've stayed in a number of Marriott properties over the last few years and in the last 12 months I was starting to think that we had to lower our standards for the brand because our stays were increasingly bad. But this place turned that around, this is the Marriott hotel we were looking for and waiting for. The rooms were a good size and everything in the kitchen worked well for us. The place wasn't too noisy and we rarely heard other guests. Everyone at the front desk we interacted with was very polite, with a guy named Eric being incredibly helpful several times throughout the booking process. This place definitely re ignited our belief in Marriott and bonvoy overall and we look forward to staying here again.

Perfect apartment sized hotel room for my husband and I and our two dogs. Had full size fridge,…read morefreezer stocked w ice, kitchen cabinets w dishes/dish soap & a dishwasher. Comfy couch w bed, plus bedroom w soft mattress. TV in both rooms and they swivel which was a nice as we could watch TV as we ate. TV had variety of choices; we chose Pluto and was able to watch our fave old classic TV show. It was freezing temps when we traveled so the room heated up well and the hotel was quiet for a Thanksgiving holiday, even w other dogs in the bldg. Room was clean, there was even a large bag left w extra blanket, sheets and pillow. We had relatives in Chicago so it was only a 30 min drive to downtown-but that just depends on the time of day you leave to avoid traffic on the expressway. The price we payed for 3 days was not bad, compared to other hotels that did not offer a kitchen. We took no photos but the others who did are the exact same as what our room looked like. Plus it was very clean for allowing pets-other places we've stayed w pets were dirty and smelly by comparison, but not here; it was a pleasant surprise because you really dont know what you're getting w pet hotels. The reviews here are right on and legit; I always go by reviews and sometimes they are off, but the good reviews are truthful. One review said they had to pay for parking; not so. Was never mentioned nor was charged for it. I'm disabled, and there was a handicapped space right outside the back entrace four doors from our room. I have nothing bad to say, other than just a couple small cons below which are tiny in comparison to all the pro's. We'd definitely stay here again and would recommend; our stay was very enjoyable!! There was only two cons: 1. The lighting in the vanity area could be better. 2. In the bedroom, there's a locked door where presumably the furnace is; it was very loud when it would turn on and it would run for a long time.

Man this hotel needs some up dating!…read more It is not a horrible place but it is getting long in the tooth. Needs to update plugs in room, fix the smell, redo the bathroom... it is just old. It had a musty smell when I checked in. It's a good thing I was not here long or I would have changed hotels for sure.

Good location, near food and movie theatre. Great stuff and clean rooms. I will stay again.read more

This is our second time staying here and it's always a great experience. We were greeted by Loren…read moreat the front desk, she was very sweet and took care of us. The room with the king bed is very roomy, clean and comfortable. In the morning we had a delicious breakfast. I highly recommend this location and it's close to downtown and many shops and restaurants.

The place was clean and comfortable and staff was friendly and helpful. During our stay one nice…read moretouch was the bowl of apples and bananas by the elevator for snacking at any time. The complimentary breakfast buffet wasn't the greatest but ok. A downside of the first floor renovation is the side entrances are closed and everyone has to use the main entrance

It was... disappointing and NOTHING like the real Drake…read more Honestly, upon arriving and seeing the place up close, I decided to leave and not stay after all. I can see where they are trying to go, but it's not there. The place is in disrepair if you pay attention at all (cracks, holes, chipped paint), a crappy elevator, there's even random crap thrown in a corner still in view of guest. If you want to be taken seriously, then handle all the stuff no one sees that isn't sexy, rather than just putting lipstick on a pig. There's no consistent theme. It's like 5 different people walked through a 2nd hand store in a rush, with no other options, so each picked what they found in their scavenger hunt and then threw it all together. It's a big space. The staff was great and welcoming. Seriously, they were solid. The place is a 2 star, but staff is worth another star. It just felt like coming to visit my aunt who doesn't get a lot of visitors so she threw everything in a closet knowing guest are coming over. We all have to ignore the smell and everything else. The stuff on the walls makes sense to her as they are her memories, but there's no theme other than her history, so none of it makes sense to anyone else. It's just awkward. The reason this place isn't booming is 100% on the owner. They are trying to look bougie, while ignoring real issues, and clearly in way over their head attempting to do way too much with too little. They need to take a loan or get an investor and make this place amazing. It could be, but it's not. Then again, not sure if the place they dream of could survive in that area as the prices would need to double and the area may not be willing to pay. Potential investors may have said the same. I see the vision, but also see the reality, which just frustrated me as there was conflict around every corner. Also, the bar closes early at like 8 or 9pm. Additionally the upgraded rooms with "garden view" are anything but. The actual room is good. The detached building however looks like it was a nursing home that's never been changed or upgraded; at least on the outside and entrance. When you walk in the front door of said nursing home, it SMELLS like a nursing home. It was strong and not in a good way. When you are in your room and look outside at the "garden view", it's a crappy 1/2 wall that appears to have been designed and built as a favor by a drunk uncle who was in a rush. It's very small and insignificant. It's an eye sore, but the "garden" is actually just the back yard looking directly into a crappy middle class neighborhood of back yards. All in all, my "get away" upgraded experience felt more like a motel 6 with a $1,000,000 dream on a $500 budget.

We stayed two nights at The Drake Oak Brook on a trip in for a concert at Allstate Arena, and by…read morethe end of it, we were already talking about when we'd come back. This is a hotel where the staff is genuinely the star. The valet, a seasoned guy with a classic Chicago accent, was warm, quick with recommendations, and set the tone the second we pulled up. The front desk matched him. For a four-diamond property at around $200 a night, it punches well above the price. The property itself earns its reputation. The landscaping is beautifully kept, with a gazebo and plenty of outdoor seating that works for a quiet morning coffee or an evening drink. Inside, the lobby has what look like Chihuly-style glass sculptures and a mid-century-Chicago kind of grandeur -- you can tell this place has hosted a lot of weddings and receptions, and it would be great for them. Our room was impressive. No real view, but the finishes were strong, the shower was good, and, a minor miracle, the TV actually worked and streamed without a fight. The in-room drink cart was generously stocked with pre-made cocktails and select wines, a nice touch you don't see often. The bar downstairs was a highlight: the "skeleton key" in the room unlocks a free off-menu drink, which is exactly the kind of small-theater move that makes a hotel feel like it has a personality. Our Platinum Marriott status got us a room upgrade and complimentary breakfast, and they were generous with points on top of that. The breakfast was nice -- though I'll be honest, I wouldn't have paid $24 for the quality of their continental spread without the comp. Parking was easy, valet is free, and the gym has Peloton bikes (we didn't use them, but good to know). 3.7 stars overall. The honest gripes: doors on the east building are thin. We could hear hallway conversations clearly, and at times other rooms, not a dealbreaker this time as people were quiet at a reasonable time, but surprising for a property at this level. The exterior lighting has also not been maintained, bulbs are out around the building, and only the "th" in the classic mid-century "The Drake" sign was lit up, which is a shame because that sign is a whole vibe when it's fully on. Also, fair warning: a traveling baseball team had effectively colonized the bar during our stay, with a swarm of tired kids and tireder parents. Not the hotel's fault, but worth knowing if you're coming for a quiet getaway during kids baseball season. What would push it to four stars: better sound insulation on the east-side rooms and a maintenance pass on the exterior lighting. Both are fixable, and the rest of the experience is already there. We'll likely be back.

Nice boutique hotel - right on the Riverwalk. Walking distance to lots of restaurants, shops, etc…read more A coffee shop right downstairs if you don't want to go out for breakfast. The front desk people were easy to talk to, especially James, the manager! We had a minor problem which was immediately taken care of by him. He was very courteous and helpful and a very nice guy! We would definitely go back there again!

Skip the balcony room if you are going for a romantic weekend away. My husband and I wanted wine…read moreoutside and their solution when I asked for another balcony chair was this. We stayed in a river view room last time and it was gorgeous. I have traveled all over and never experienced a balcony with one chair. I am trying to think why anyone would want a balcony room unless you are here solo on business. The only 5-star experience was our bartender last night.

Extremely poor customer service. Based on this experience, I would be very hesitant to trust Hotel…read moreBaker with any important event or family celebration. Very disappointing experience with Hotel Baker. We canceled our Easter Brunch reservation in advance, and I called again on Friday to confirm that we would not be charged. Drew told me he did not see my name anywhere and specifically said I would not be charged. Despite that, Hotel Baker still processed a $360 charge to my credit card. I have now contacted the hotel multiple times, and Drew acknowledged that he remembers telling me that. However, I am now being told that no one can process the refund until the manager, Trina Ledger, returns on Thursday. In other words, they know the charge was wrong, but are still not correcting it immediately.

Don't hesitate just book your wedding here!!!!! Tiffany makes the planning process a breeze. All…read morestaff are so attentive and kind. Julie made sure our cups were never empty. 10/10 wedding