Customer service is awful In this location, when you need…read morehelp there's no one around and if you ask at the front desk it takes forever for an employee to be ready to help , selection is always limited , academy has better prices and customer service is better there, I will not bother to come to this location anymore.

Tarn and Brady helped me find a pair of popper flag football flags right before they closed! Very…read morethankful for them keeping the place open so I could get those!!! A-1 service!!!

Unfortunately, I can't leave zero stars...... I went to look…read moreat golf shoes and ended up finding a couple of items that (I thought) were marked down. After inquiring to purchase them, the manager (Brandon-GM) is asked to go verify. He noticed the price tag and rudely stated there is nothing they can do about the tag being wrong or the being in the incorrect space. It's not a big deal about the price of the item, but trying to chew out an employee in front of a customer about it is unprofessional and speaks to his lack of leadership. I chose not to buy anything because their prices are higher than Academy and other competitors, even for the same items. On top of that, you have people like Brandon who would rather stand up front and do nothing than make sure customers have a great experience at their store. Needless to say, I definitely won't be back.

Absolutely terrible customer service, shoe department has a bunch of people sitting around talking,…read morenot taking care of customers. Can't imagine the amount of money they're losing daily.

First off and foremost the service is by far the worst of any department store! Salespeople are so…read morebusy playing grab-ass with one another that customers are simply not waited on! I have been here multiple times and it's always the same. If you want assistance you have to use the kiosk. You bring the shoe to the unit and scan the information. You pick your color and size. You enter your name and the area you can be found. Then you wait. It's like pulling teeth to get them to return to check on you. I had boxed up the shoes and was ready for additional shoes to try on. Again, no floor person to provide help. I have to go back to the kiosk to get additional assistance. A royal pain in the butt. What has happened to providing customer service? It's of no value at this business. I did buy 2 pairs of shoes. Now that I know my size I'll simply buy them from the company directly or shop on amazon. For a few dollars more I think it will be worth my sanity. While I'm on a roll I suppose I should mention the check out process. That's about the same as the floor staff. Useless! I spent over $370 on 2 sets of shoes. On clouds and Hokas. The dude at the register states " you want to save $10, I'll enter your phone number, no email is needed". Well he doesn't tell you the $10 off isn't for another 6 months! Just in case you return the shoes. What a crock of crap! Very deceptive. They have since sold my phone number and all I receive is political invitations on my phone. Such BS. AND if you want to order a pair of shoes to deliver to your home, that too has to be done via the kiosk. No store to store transfers offered AND it can't be done at the front checkout when you make a return. This store is a terrible disappointment. Scheels here I come! October 2024

I haven't been in a Dicks in sometime. They went down hill and I just quit going. Recently I was…read morelooking at reviews for athletic shoes with an overall maximum comfort rating. Dicks was one of two places on the list to buy. So, today I whipped in and they had them. The store looked good. Clean well stocked and someone actually offered assistance! I tried on a pair of Brooks Glycerin 20...True to the review they are unbelievably comfortable. On top of one of the most comfortable shoes I've ever worn,today was 25 % off! I'm happy with the entire experience. You should... Go!

I wanted to give more stars because the young lady who helped me find the area I was looking for…read morewas so friendly, helpful, and professional. Unfortunately she was the highlight of my experience. Every other sales person I came across was so busy talking about the game the night before that they didn't acknowledge me when I walked up to them and I finally walked rather than pointing out such poor customer service. I was there to purchase a gift for a girl who made the cheer team. I was disappointed that the selection of items was ridiculously small. Evidently no one has told the marketing department about the amount of money cheerleaders spend. Even if cheer is not a major focus for them, I believe they could do better than so few items that would barely fill an aisle end cap.

I went to this Dicks in Dallas, it's the biggest Dick's Sporting goods I've been to. The selection…read moreis great. They have many of the cute women's clothing in larger sizes. I'm 5'7 with some junk in the trunk so small, medium and petite don't fit well. The service is great. They have a button near the fitting room to alert staff that you need help to get in there. Staff appeared within seconds to unlock the fitting room for me. Then I went over to the shoes and it's great that they can scan the shoe to let you know if they have that color in your size . I ended buying 2 outfits and a pair of all black Hokas for work. The value is good, they are a little cheaper than the official website that sells the shoes. Plus you can go in and try them on.

Do not shop at DICK'S Sporting Goods. I tried to exchange an unused pair of shoes with a receipt…read morejust 4 days past their 90-day return window. Instead of a reasonable solution, they claimed the shoes were only worth $20 based on a "lowest recent selling price"--even though the same shoes are still on the shelf for $125(full price). Corporate backed the policy but could not provide any real explanation for the price difference. This feels like a loophole used to avoid honoring fair exchanges. Very fraudulent experience. Do not support a company who has such deceptive practices. Mesquite Texas -Karen"manager I spoke to"

Tyrone and Tyreece are absolutely the best. They are in the sport shoe department. They helped my…read moreson find his football shoes. Along with handling the crowd like pros. They are kind, understanding and oh so patient. I watched how respectful they were with those that didnt speak English. They did not show frustration in their voice, just kindness. It seems they know the game of football and understand what is needed for the game. Thanks. Its like they are football coaches and know what the needs of my sons foot is. Thank you so much Tyrone and Tyreece.

5 stars for the amazing help and service i received from Khaleel in the shoe department…read more He was very helpful and knowledgeable in his recommendations for different shoes with regards to comfort and longevity. The area became crowded in a short time with people needing help in getting their shoe sizes from the back. He remained very composed and calm as he helped each customer. Henever had an attitude once. Khaleel, thank you for a great shopping experience. I will choose your store before I go somewhere else, based on service.

This store has really gone downhill, Escalators don't work,…read morenot enough employees to service. Next time I will drive the extra few miles to go to Scheels. never coming back to the store again. Sad because it used to be a very clean and well run store.

It was our first visit there but it won't be our last. The location is huge. There were so many…read moreclothing options for toddlers, boys, girls, men, & women. They also had a nice selection of shoes, hats, & socks. The prices were fairly good. The store was clean and the customer service was excellent. I will be visiting the location again.

I went to this store to see about my golf swing and for suggestions for improvements and also to…read morepurchase balls and any necessary equipment. The pro there (Todd V), was so helpful and helped me immeasurably. Based upon my experience with him, I will buy any golf product he suggests, he is very trustworthy, I will be back!

Service .. staff is not very helpful or courteous . The many times I've been there. I had to go…read moresearching for a staff member to help me .. Over all selection varies. Sometimes they have a lot of selection and then sometimes not especially with the women's apparel. Seems to have an abundance and no shortage of Men's apparel compared to then women. But I do recommend the place. Because the value. And merchandise prices are reasonable. Especially when it comes to the shoes.

This place is extremely misleading. Although there are signs in the store that state that apparel…read moreis 50% off and when you ask the employees what items are marked down they state "all apparel", that is incorrect as it is only the items that have a "2" on the tag. This would've been nice to know before we got to the register! On one instance I pulled the sticker off a $35.00 Nike shirt to see what the original price was at a normal store. To my surprise, the shirt was originally $35.00 and there was literally no discount applied. For me, coming here was a waste of time as I could've went to a regular Dicks Sporting Good and saved the gas of traveling across the metroplex. Hopefully this review saves another person some gas, time and actual money!

Highly recommended! It was my first online order. I went to pick up the item on early Wednesday…read moremorning (Christmas Eve). The store was clean and well-organized. A young man at the register directed me to the Online Pickup area. As I have just checked-in when I was entering the store, another associate was already walking towards there to get my item. It was super-efficient! Thank you for doing a great job! Excellent customer experience. Please keep up the good work!

Casey Martin had excellent customer service and went above and beyond to make sure I got the…read moreproduct I needed. Really appreciate his attitude and attentiveness.

This isn't a store. It's a whole attraction in itself!…read more Walking into the Scheels at Grandscape felt less like "running errands" and more like entering a Texas-sized amusement park that also sells everything you could ever need. This place is huge--two floors of sporting goods wonderland with a giant fish tank arch on the first floor! There are tons of Texas and Dallas Cowboys-themed photo ops, a literal Ferris wheel inside the store, and a massive café with food options, beef jerky bar, and tons of fudge and candied nuts. Bonus points for the staff--everyone I came across was genuinely kind, helpful, and seemed genuinely happy to be there :)

Imagine a sporting goods store with a Ferris wheel inside. Then, there is a glass aquarium that…read moresurrounds you with live fish swimming around. Next, there is a beef jerky bar and a bowling alley...This is eye candy for the consumer. The store has almost any sporting goods you can think of from golf to soccer. Then, you have found Scheels. Service was good. Although, we didn't buy anything we were offered help several times. The prices were high, but the quality of the sporting equipment and clothing was very well made. I definitely look forward to coming back to Scheels and spending more time shopping around.